Case Furniture Reviews 

377
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Best customer service I have received in a long time! Luigi and Jennifer were so helpful and understanding when I made a mistake with my order. And the products are great! Robert

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Rated 5 out of 5 stars

The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emaile... See more

Company replied

Company details

  1. Home Furniture Shop

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

377 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(377)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Table came with a small dent

Table came with a small dent. Was well wrapped so must have been damaged on packing. Shame good service otherwise

11 February 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Dear Mark,

Thank you for leaving a review.

We are sorry to hear your table arrived with a small dent. If you would like to follow this up with us, please send us an email at sales@casefurniture.com and we will be happy to help.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

We were looking for a chair….

We were looking for a chair and tried Heals who in turn recommended Case Furniture. We went to their showroom in Clapham where the staff were extremely helpful. The chair was delivered to us in a few days and we are very pleased with the overall experience.

1 February 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Gerry,

Thank you so much for visiting our showroom, it was great to show you around.
We hope your chair serves you well for years to come!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

beautiful bedside tables

Our order for bedside tables was processed very promptly and we are delighted with the items. They are sturdy, well-constructed and roomy. The matt oak finish is exactly what I was looking for, although I would have like drawer as well as a shelf.
The order arrived exactly as notified and was very well packed.

15 January 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review! We are glad to hear you are happy with the design and quality of our furniture.

We will feedback your suggestion of a drawer to our product development team.

Hope to hear from you again in the future!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Fantastic service and beautiful

Fantastic service and beautiful, comfortable furniture. Couldn't ask for more.

12 January 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving a review Trudy!

We hope your Profile chairs serve you well for years to come.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Beautiful items

Beautiful items, delivered really quickly and kept up to date at every step

1 January 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Kelly,

We are really pleased to hear you are happy with our products and our service.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Case Furniture beautiful furniture-We purchased a beautiful oak side table…

We purchased a beautiful oak side table from Case Furniture and not only are we delighted by the product we found our dealing with this company to be smooth and hassle free. We will certainly look to this company again for other pieces and would not hesitate to recommend them

26 January 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Janet,

Thank you for taking the time to leave this review.

We are glad you would recommend us, and hope to hear from you again in the near future. We hope your side table serves you well!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Good company

Everything was straightforward and efficient with my order. Good company to order from.

5 January 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Bethan,

Thank you for your review, its much appreciated :)

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great product, great service

They have well designed products and I bought a pepper/salt grinder as a present. It arrived via courier earlier than expected and my experience with the shop in terms of communication was excellent. When unpacked I was so pleased with how smartly it presented itself on the table as well as the grinding functionality which can sometimes be problematic and difficult to adjust. Can only recommend and was refreshing to have this hands-on service.

20 December 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for taking the time to leave a review, it is much appreciated. We are pleased to hear how happy you are with the Orb salt and pepper grinders, as well as the service you received.

We hope to hear from you again soon!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent service

9 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for leaving a review!

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Beautiful table

Beautiful table. I highly recommend.

29 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for shopping with us!

We hope your Case table serves you well.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Tip Top Service

Great email communication from the sales team with clear delivery instructions and an attached invoice. Delivery was prompt and am delighted with the Mouro rechargeable light. Love its practical rotating lamp and its portable, sturdy steel frame.

28 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Claire,

Thank you for leaving a review. We will pass on your compliments to our lovely sales team.

We hope the Mouro lamp serves you well.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

There was a lot of range and choice of…

There was a lot of range and choice of quality and unique products. Easy to use website and fast delivery. Very happy with everything.

11 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving a review!

We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We love our table and chairs from Case Furniture. We've had some of the items for 4 years now and they still look like they are new, very good quality. Thank you.

1 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thanks for shopping with us again!

We are pleased to hear you had excellent service from start to finish.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish, and a beautifully designed table that was actually in stock! The latter being important right now because, with so many global supply chain issues, many interiors retailers increasingly take payment before revealing the item you just ordered is not actually in stock as advertised but subject to a long lead time. And I rarely say this but the delivery too was great! Two guys delivered the table, set it up in position and removed all packaging. A great purchasing experience - I wouldn't hesitate to recommend Case Furniture.

12 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Penny,

Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience buying from us. We will pass on your compliments to the delivery team.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

We ordered a Cross table and 6 chairs

We ordered a Cross table and 6 chairs. Table looks fantastic in our kitchen and delivery experience was super easy

20 October 2022
Unprompted review
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Reply from Case Furniture

Thank you for leaving us a review!

We are pleased to hear your delivery experience was super easy. We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Trove Boxes - Perfect!

We purchased several Trove boxes...perfect product for our shower room.

12 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review! We are pleased to hear the Trove boxes are perfect for your shower room.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent design and service

Excellent design and service. A very helpful and knowledgeable sales team.

12 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review John!

We will pass on your compliments to the sales team.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Superb company

Superb company. Excellent products, design and manufacturing quality. Excellent after-sales service. Isabel...you're a star !!

18 November 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review! We will pass on your compliments to Isabel.

All the best,
Case Furniture Team

Rated 4 out of 5 stars

We purchased an outdoor bench

We purchased an outdoor bench, which arrived recently, some months after placing the order so we have not had much opportunity to use it. The bench is as expected; everything proceeded smoothly with the sale and delivery.

24 October 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for leaving us a review!

We hope to hear from you again in the future.

All the best,
Case Furniture Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very quick response to questions and kept very well informed of delivery updates. Chairs are extremely well made and look fantastic.

12 October 2022
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Graham,

Thank you for taking the time to leave a review, we appreciate the feedback. We are glad that you had a great experience with Case.

All the best,
Case Furniture Team

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