CashForCars.com Reviews 

8,855
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 819 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the quick and simple service, highlighting just how effortless it is to submit details and arrange vehicle pickups. People frequently praise the staff for being exceptionally professional, friendly, and helpful throughout every single step of the transaction. Many buyers note that the quotes provided were fair and competitive compared to other alternatives. However, some reviewers were not happy with unexpected pricing discrepancies, noting that their initial offers drastically changed when the tow truck arrived. Consumers also mentioned frustrating communication challenges, stating that support agents were sometimes disorganized, terribly slow to respond, or entirely unhelpful.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and courteous tow drivers along with... See more

Staff

Consumers find staff to be positive, helpful, and professional during interactions. Reviewers frequently... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting that they received the highest and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall procedure as fast, seamless,... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers expressed deep... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up... See more

Rated 4 out of 5 stars

Experience was quick and easy. I wish I could’ve gotten just a little bit more for it but I guess I got a fair price considering. I dropped off the car and walked away with a check which I desperately... See more

Rated 4 out of 5 stars

Interesting reading the reviews after I sold my car. I might have been more skeptical if I had read them first but my experience was a lot better than others have faced. Starting off, I did the thing... See more

Rated 4 out of 5 stars

It was easy to fill out the forms, but the phone process is crazy since I sent all the paperwork to them online.

Company replied


Company details

  1. Car dealer
  2. Car accessories shop

Written by the company

CashForCars.com is the easiest way to sell your car, truck, SUV, motorcycle, RV or boat. Award-winning customer service, competitive offers and free nationwide towing set us apart from the competition. Call 866-802-0834 to speak with a vehicle purchasing agent today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(8,855)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Erin on the service team was wonderful. I really enjoyed the convenience of communicating primarily via text. The pick-up process was super easy and I got paid by check in person. Kudos to the team for the fast and friendly experience.

16 March 2026
Rated 1 out of 5 stars

was not paid half the money promised

I am in NYC, I called CashforCars and I was offered $400 dollars to junk my car inclusive of towing pick up. The driver did not have the necessary permit so the DMV NYPD junkyard did not release the car, I then hired a two company who was licensed to bring my car to the CashForCars junkyard in the Bronx, I talked to Joe several times and was told that he would pay the driver 200 dollars and zelle me the reminder of the money, After my car was dropped off Joe paid the driver and never zelled me the remainder and has since then not picked up the call and when I ask one of the clerks to speak to Joe I am told he is not in. I will try again tomorrow. This experience has stressed me and left a very bitter taste in my mouth, I will try again to reach Joe and CashForCars tomorrow in the hope that this post will generate some positive momentum.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Everything went well with the entire…

Everything went well with the entire CashForCars experience, except for the pick-up. The driver did not arrive at the specified time that I was given. I had to call to reschedule the time for later in the day, causing a slight inconvenience. But the overall experience was very good.

13 March 2026
Rated 2 out of 5 stars

Issues Picking Up from Repair Shop

They seemed to have major issues picking up from a repiar shop rather than a residence. I was easily able to arrange everything with the shop but then this company required all sorts of additional documentation, receipts, even a scanned image of the title upfront! Use Peddle instead. Much easier to work with. I wish I had called them first and saved a lot of headaches.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast

It was great al though the offer that was given after the survey was not the ammount they gave me it was about $200 less. It was easy and fast they picked up promptly.

11 March 2026

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