Cash for Silver USA Reviews 

405
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company, finding the service amazing and the process flawless from start to finish. Customers consistently praise the ease of submitting items, the efficiency of the process, and the excellent communication received throughout. The staff and customer service are frequently highlighted as helpful, pleasant, and professional, with many appreciating the clear explanations and willingness to negotiate. However, some customers were not happy with the initial offers for their precious metals, often finding them lower than expected or below market value. A few other people also felt that communication could be inconsistent, and some experienced difficulties with the acceptance process or felt the company was trying to undervalue their items.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, convenience, and helpfulness,... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the prices fair and even higher... See more

User experience

Reviewers highlight the exceptional ease and simplicity of the user experience, with many describing the... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and kindness. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more

Rated 5 out of 5 stars

When I initially sent my sterling silver to Cash for Silver, they made an offer that was much lower than I expected. They quickly returned my silver and life went on. After watching silver prices jump... See more


Company details

  1. Gold and silver trading company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

405 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(405)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pleased overall

It was a little confusing because I had turned in two appraisal kits at the same time and text messages overlapped. I was pleased with the results overall once I called and talked to the representative personally.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

I am more than pleased with the…

I am more than pleased with the convenience and professionalism from this service. Not often you are often are you offered complimentary package pickup from home and they do, I will definitely use their service again!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

It really is that essy

Once you request it and it comes in the mail you
Simply send all your pieces and within 7 days you have an offer!
Only thing is they send a paper check or you have to pay for your money!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall!

Nicole and the entire team were great to work with—professional, responsive, and attentive throughout the process. I was initially hesitant about using an online service, but I’m so glad I did. The emails, calls, and shipments were detailed and exceeded my expectations. Thank you for providing such a top-notch first-time customer experience—I’ll definitely be using your company again!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Good communication, easy process

I really appreciate the clear communication, the picture updates for what was not purchased, and the ability to mail/receive items back with free shipping and tracking. If I did not have the option to decline/receive items back without paying, I definitely wouldn’t have given this a try! I also feel that the offer was fair and the bonus 10% really sold me on this. Thanks!

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use service / recommend

The transaction was smooth from start to finish. And very fast. The price I was quoted was fair. I recommend using this service if you have heritage silver flatware you would like to sell.

The only reason I didn't give it all 5 stars is the Accept process had a glitch and did not function as it should have done. This required a call to the support number. The support rep was pleasant, direct, and resolved the Accept for me. Very pleased with the interaction.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

It was so easy

It was so easy. Everything was so thorough. The instructions, the steps that we went through. I was given help every step of the way. I recommend 110%

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, easy, and quick

Cash for Silver process is extremely easy and professional. Communication was timely and the price quoted exceeded my best guess at its value. Much more pleasant than taking it in somewhere and awkwardly waiting for a quote. Would definitely do this again.

19 September 2025
Unprompted review

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