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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as extremely easy, professional, and smooth from start to finish, often highlighting the convenience of selling precious metals. Many appreciate the prompt communication and the fair prices offered, with some noting that the quoted price exceeded their expectations. The staff is frequently praised for being friendly, knowledgeable, and patient, making customers feel comfortable and valued. Reviewers also commend the fast turnaround time for appraisals and quick payment, often receiving funds the same day the offer is accepted. However, some customers also noted initial offers that were significantly lower than expected or below market value, requiring negotiation to reach a satisfactory price. A few people mentioned inconsistent communication regarding payment or a lack of detailed breakdown for their offers, leading to confusion. There were also instances where the offer was considered unsatisfactory, with some feeling the company's valuation was lower than expected.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the kindness,... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received fair prices... See more

User experience

People report positive experiences with user experience, consistently describing the process as easy, simple,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Payment

Reviewers mention positive feedback about payment, highlighting the speed and ease of transactions. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Rated 5 out of 5 stars

This process was super easy. They were kind and nice to work with. It was convenient to be able to text questions. They kept me in the loop immediately at every step of the process and the offer came... See more

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more


Company details

  1. Gold and silver trading company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had no idea this would be so easy

I had no idea this would be so easy! I put everything in a box, stuck the label on, and dropped it at the post office. Now I'm getting a nice check for something I never use and has no sentimental value at all.

23 October 2025
Unprompted review
Rated 4 out of 5 stars

Communicate with the company

My experience was different. I received a really low offer on my silver items of $225. I understand it's a business and there are cost and all but I also know the value of my silver jewelry and coins was worth more than the original offer. When I emailed and asked for a listing of why the offer for the silver was so low and when would I get it back cause I declined the original offer, the sales manager was professional and apologized for the low offer and sent a second offer of $600 in which I accepted since it was a fair offer, it changed my opinion on the company in a positive way. Would providing a listed evaluation of a customer's silver maybe help the customer understand why their offer is the amount that it is? I want to acknowledge and thank the sales manager for taking the time to re-evaluate my silver and offering something more reasonable.

20 October 2025
Unprompted review
Rated 4 out of 5 stars

Pleased overall

It was a little confusing because I had turned in two appraisal kits at the same time and text messages overlapped. I was pleased with the results overall once I called and talked to the representative personally.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

I am more than pleased with the…

I am more than pleased with the convenience and professionalism from this service. Not often you are often are you offered complimentary package pickup from home and they do, I will definitely use their service again!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

It really is that essy

Once you request it and it comes in the mail you
Simply send all your pieces and within 7 days you have an offer!
Only thing is they send a paper check or you have to pay for your money!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall!

Nicole and the entire team were great to work with—professional, responsive, and attentive throughout the process. I was initially hesitant about using an online service, but I’m so glad I did. The emails, calls, and shipments were detailed and exceeded my expectations. Thank you for providing such a top-notch first-time customer experience—I’ll definitely be using your company again!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Good communication, easy process

I really appreciate the clear communication, the picture updates for what was not purchased, and the ability to mail/receive items back with free shipping and tracking. If I did not have the option to decline/receive items back without paying, I definitely wouldn’t have given this a try! I also feel that the offer was fair and the bonus 10% really sold me on this. Thanks!

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use service / recommend

The transaction was smooth from start to finish. And very fast. The price I was quoted was fair. I recommend using this service if you have heritage silver flatware you would like to sell.

The only reason I didn't give it all 5 stars is the Accept process had a glitch and did not function as it should have done. This required a call to the support number. The support rep was pleasant, direct, and resolved the Accept for me. Very pleased with the interaction.

29 September 2025
Unprompted review

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