Cashify Reviews 429

They sold me phone with damaged main camera and were unable to repair it even after sending it 2 times.
A very sub average brand

Cashify initially quotes a higher price for your phone, but during pickup the delivery executive tries to find multiple faults-even when there are none-to reduce the price. The final offer is never the same as the quoted amount.

This feels misleading and wastes time. I would recommend being cautious and not expecting the quoted price to be honored.

I wanted to sell my Iphone 7 series watch 45", from Bengaluru. Unable to arrange pickup from their website, i reached out to them for serviceable pin code/area.
2 weeks they dont know which area they serve which of their offline stores can acceept smart watches. Instead they want me to call/visit each of the stores in bengaluru and find out and their them complete address.

Hopeless to such idiocy, i decided not to move forward to deal with them.

NEXT DAY, i get email blaming me that I was trying to sell a product (unknown) to a random customer outside their store.
FACTS- I never visited any of the stores, I yearned for them to tell me which store was operational for week, I called one of the stores and was denied.

So they dont know what they are doing and out of nowhere they script this idiotic story or pin someone else story just to merely close the ticket because these useless people dont know where they are operational.

Additional interesting point:
For weeks they said they have pickup in Bengaluru. I shared screenshot of all pincodes 560001 to 560099 -( yes i did spend those 10minutes taking screenshot and zipped it )with clearly mentioning all these areas are not serviceable. Post that, the never uttered a word about pickup just ghosted the whole pikcup and area/pincode thing like it was never discussed....lol what a bunch of jokers!

These negative reviews seem fake. Have bought 4 phones and a MacBook Air over the last few years from them... Never had a single issue. Indian consumers really are impossible sometimes. I would recommend cashify easily . They literally have physical stores all over the country, you can just go into the store and check the products yourself.

Maine 2 January ko iphone 11 pro max order Kiya tha lekin abhi tak nhi aaya sara payment advance kar diya hai fir bhi lekin app ke andar order laga bana hai aur check karne me batata hai ki is number se koi order nhi hua call lagti nhi bolte hai is number se order nhi hai to customer se bat nhi hogi . Mail kar raha hu kya samajh nhi aa raha hai

AVOID ....even as a last resort.

Bought a Mi 11t pro with faulty battery which was draining very fast. Absolutely no help from customer care. They kept saying that it was refurbished so battery performance will be poor.
Wow! What a revelation! And here stupid me was thinking refurbished meant "restoring a used mobile to a fully working condition, even if it meant replacing older parts" as they keep shouting from rooftops, how "refurbished"is better than just used.

Personally I feel it's a total scam website with some pretty good advertising in YouTube and other media to make us fall into their trap.

Very very worst experience that I have ever felt here because the customer experience is not good also this is like a fraud because they valued smartphone the website very good but at the end of the valuation they valued only thousand rupees my phone actual valuation is ₹3000

“I sold my phone to Cashify for ₹7700, but after all the delivery charges and the pickup agent’s commission, they only paid me ₹7500 into my account in Surat — and kept ₹200 without proper explanation. I expected a fair value, but the final payout was much less than what I was told online. Also, delivery charges and hidden deductions made the whole experience frustrating and disappointing.”

Worst experience. They show higher prices but at your doorstep they offer almost 20% of money of the price they show on their website.
Worst experience ever !!! Not recommended at all what's so ever

The experience was very very worst ever I had in any service. The price shown while submitting sell request and the price they cut down by explicating illogical excuses. Also, an agent also don't follow the commited or scheduled timings at all including far lot of delays. Please hell out of this non-recommended service that I strongly suggest you.

Agent made me wait the whole day. Then after he came, he said my phone is global version so they dropped the estimate by 5 thousand. When I showed the calculation on the app then they agreed for the app amount. After one hour of inspection, I think better to sell directly if they going to waste so much time.

They have bad refund process. I requested to cancel a item on 22 Nov and its 13 Dec. Did not got refund still doing conversation. Try to avoid this platform.

They advertise one price on their website but pay a lower amount when they come for pickup. I’ve sold four phones through them and had to reject the last two sales after noticing the pattern. The reduction isn’t based on the phone’s condition (which matched the description provided online) but seems to vary depending on the manufacturer. What looks like a fair deal upfront often turns into a disappointing payout.

I had one of the worst experiences ever with Cashify while trying to sell my Google Pixel 9a. A pickup executive visited my place, inspected every detail, verified IMEI, and confirmed that the phone was in brand new condition without a single scratch. He even took photos and sent them to someone on his team for verification.
After confirming that the device condition matched exactly what I had listed on the app, the executive suddenly started bargaining and reducing the price, offering random excuses like “Pixel phones don’t have resale value”. The agreed Cashify price was ₹29,760, and he tried forcing me to accept ₹26,000, which is completely unprofessional and misleading—especially after certification.
So why does Cashify show an online price if their pickup staff will later negotiate like a local dealer? This feels like a complete waste of customer time and trust.
What shocked me further was that the pickup person cancelled my order without my consent, and marked it as if I requested cancellation, which is absolutely unacceptable.
After this incident, I tried contacting Cashify Support to escalate the matter, but I only received generic replies with zero resolution. It genuinely felt like nobody cared, and the customer support experience was just as disappointing as the pickup experience.
In my personal experience, Cashify has been:
• Misleading with online prices
• Unprofessional in negotiation
• Careless with customer time
• Non-transparent with order cancellation
• Unresponsive in escalation
I regret trusting their service, and after this experience, I personally feel the platform is not reliable or customer-friendly at all.
I would strongly advise others to be cautious before using their services.

I had bought a macbook pro from cashify. The laptop is in pathetic condition and also the battery heats up and it does not charge...never buy from cashify. Very disappointed with cashify...

Dear Sir
My self Ranjeet kumar choudhary
belong to patna district Bihar, I have raised sell request of my mobile phone on many times, but some one is cancelled my request without informing me.W are saring my order id detail here below:-
1) MPMBC18325617 DTD 22 NOV 2025 cancelled dtd 24 nov 2025
2) MPMDD18329541 DTD 22 NOV 2025 cancelled dtd 24 nov 2025
3) MPMMPB18347908 Order placed dtd 24 NOV 2025 and rescheduled pick up date many times and lastely cancelled dtd 30 nov 2025.
Reason behind inspection has done first time by one unmatured engineer who have done inspection and by selecting wrong information they slightly droped my mobile price and quote very less so i have denied to sell my mobile .
after that i have again placed order but your reputed company has denied my request all time without informing me and without discussing with me, can this type of service is acceptable.

Regards
Ranjeet Choudhary
Digha Aashiana Road
Near St Xavier College
Patna.

I had purchased a iPhone from cashify and under 20 days blank screen appears and when I go to nearest phone take it for the repair and today is the 9 day still didn't know much time it will take to repair it and giveback

On 23rd Nov, I booked a service for my iPhone 12 through Cashify and chose the store-visit option. I even received a confirmation at 1:41 PM and visited the Gaur City Mall kiosk around 2 PM.

To my surprise, the kiosk staff very casually said, “Aaj nahi hoga, technician bimaar hai, aaj aaya nahi.” No prior update, no call, nothing. When I tried Cashify customer care, the experience was equally disappointing — the chat kept closing automatically, and after almost 40 minutes and 3 separate chats, the booking was rescheduled for a home pick-up on 24th Nov at 11 AM.

Again, no one arrived. No call. No update.

When I contacted customer care again, the only response I received was another reschedule — this time for 25th Nov.

It’s hard to believe that a company aiming to grow in the market can operate with such unprofessional and unethical service standards. This experience has caused unnecessary hassle, wasted time, and complete dissatisfaction.

Cashify really needs to work on its service quality and customer communication.

They are running a fraud business. People are just unaware of it yet.

They show a price while scheduling the pick up. The agent comes and offers a lower price.
I was shown 4500 and agent offered me 3500 because of paint peel off. I agreed to paint peel off. Later, I checked the device report. He had added 4 points as follows
1. Paint peel off
2. Discoloration
3. Fingerprint sensor not working
4. Charger not available

Point 2, 3, and 4 were added just to lower the price to 3500. He never talked about them.

He took the charger. He added his fingerprint and was able to unlock the phone. There was no discoloration.

Support is useless and whats worse is CEO helpdesk. It does nothing but copy pastes same response that support sends.

They offered me 200 for charger but nothing for discoloration and fingerprint concern.

Their support sent me a photo of the phone citing issues. I asked them where was the discoloration. Then they sent me another photo where discoloration magically appeared but they are not responding to this point.

CEO desk keeps putting discoloration on my name even after seeing the photos, proving agent intentionally added the discoloration.
They do not want to comment on fingerprint concern too.

Next time, I will do in cctv. I will check the report before handing over my phone and will call the police to report the scam right there.

Very poor customer service and not pick my phone after 2 days they call me my sinior told me not pick phone