Casino Rewards Reviews 

1,012
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more

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Rated 2 out of 5 stars

Ive been with this casino all sites ive deposited to yukon captain cooks classic zodiac villageo, anyway you get the idea ive spent plenty of money at these casino's and in all the time ive played th... See more

Rated 1 out of 5 stars

I've been a customer of casino rewards for almost 10 yrs. Out of the blue they suddenly are holding my loyalty points, basically forcing me to make deposits. I have contacted them twice with the sam... See more

Company replied

Rated 1 out of 5 stars

I have figured out that casino rewards customer service is al Ai and not actually people. I have noticed after doing some looking into that they target people that have gambling addiction and bate the... See more

Company replied

Company details

  1. IT support and services
  2. Call Centre
  3. E-commerce service
  4. Promotional items

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Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


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1.7

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TrustScore 1.5 out of 5

1k reviews

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1.7

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(1,012)

231 reviews in the last 12 months

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Rated 1 out of 5 stars

Rewards riches is such a scam pay to…

If ii hear eligibility requirements again I'm gonna blow

Can we agree that if I was able to get to level 4 ji was meeting eligibility requirements and after I continued the Same level of deposits and gameplay please explain to me how I go to 0 instantly by making a deposit, and 24 hour tjmer and then back to level 3 with another couple deposits and back with 2 hours left on my gold surge get 24 hour timer and yet on leader board shows me at level 3 until I come back from chat with agent that couldn't grasp a thing and return to find I'm zero again x one answer could be your changing them as your faq sheet gives u power to screw over anyone
And for the 15 th time please j need to know what city or jurisdiction your gaming license is from thanks

ewards riches is such a scam pay to play to get outright screwed and anytime u ask for assistance they can only say deposit more . But today I got outright screwed and they can't do a thing but yet I'm transferred to 3 people with no results.

The ai must hate me I spent 2 grand over 2 weeks 48 deposits lots of play time climbed to level 4 on rewards and on day 23 streak with next day my 24 hrs gold surge . Well then this happens I go to mAke a deposit then poof I go from level 4 to level 0 and a 24 hour timer on the reward box which never has a 24 hour timer because it would mean your streak is over and doesn't give you any chance to maintain streak and how cani drop 4 levels instantly it's a la mine that blew up everything And no one can or wknf do anything. I recommend DOGE has a look around

Thanks for your response and consistency and lack of providing any answers what so ever and suggesting your help desk which will Waste more time and I don't have a lot of that left with stage 4 malignant melanoma . For me its principal and a little OCD , you say it will be helped but that's not true I've recorded every live chat and they don't help and won't answer questions
You say refer to faq page I have and the part of truth was where you can screw anyone and make it up as you go.

So I went old level 4 to 0 back to 3 to locked out and to have to buy a reward. It's not a money thing although that would be a bonus it's so u can fall asleep , I might have cashed out 1500 in 20000

You might want to be able to answer questions at your help desk as the only difference is the length ofbrespomses chatbot says doesn't understand

This is a garbage platform of a casino I complain that I being forced to buy reward when I'm level 3 on the board next my level is gone they are corrupt

24 March 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback and for being a committed valued player. In Rewards Riches, each level is designed to offer unique benefits and enhance your gaming experience. While there is an aspect of eligibility in Rewards Riches, being active within the casino will bring you the best Rewards. For more information please refer to the FAQ on your casino page or you can reach out to our friendly support team for more details. Here is their email address if you would like to reach out:
support@crhelpdesk.com

Rated 1 out of 5 stars

Scam

This is the biggest most crooked fraudulent casino ever. I've played this garbage for a long time and never have I been ripped off and scammed out of my vip points. 3 years. But not one person could give me a reason. I earned those points with my deposits and play. Only once have I won enough to make a withdraw. Years ago. What a crooked fraudulent bunch of schmucks. Don't waste your time.

22 March 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. Our support team is ready and willing to assist with any questions related to your account. Don't hesitate to contact them at support@crhelpdesk.com for help.

Rated 1 out of 5 stars

no semblance of honesty anywhere

There is absolutely nothing random here. case in point- blackjack with the best house odds available. dealer won 28 hands in a row! 28! 28 in a row! how the heck for real??? dealer also got 16 blackjacks in that 28 win streak!!!!! wtf is this seriously this is all you need to read. this place is stay away. Beyond any doubt they either paying off regulatorsduring so called independent audits, the micrgaming software developers getting kickbacks or casino rewards is straight up able to change the source codes at whim..
Maybe all fu k n three! Those gane results i mentioned should NEVER happen anywhere legitimate. U know it's rigged

19 March 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. We understand the importance of trust and fairness in gaming, and we assure you our games are not manipulated; outcomes are determined when bets are placed. Our Highest Win Rate Guarantee ensures that players enjoy the best possible return-to-player odds. This commitment means you can expect a higher theoretical return on your wagers and win big!

We don’t have access to the specific details of your account to address your experience directly, but we encourage you to reach out to our support team with your session number. They are available 24/7 and can provide personalized assistance and gaming tips. Please contact them at support@crhelpdesk.com

Rated 1 out of 5 stars

casino rewards is thee worst yet

All this casino does is take,take,take. Absolute worst casino out there. Highest win rate my a$$.. more like the highest loss rate.....

Agreed worst customer service. That new bot this is ridiculous. If I were new too casino rewards I would listen to the people. This place is a joke. Walk away while you still have some money left...

20 March 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review and for sharing your experience.
We’re truly sorry to hear that you’re feeling this way, and we completely understand how frustrating it can be when things don’t go as hoped during gameplay.

The Highest Win Rate Guarantee you mention is our commitment to ensure all our players enjoy the best possible return-to-player odds. It’s our way of making sure your gaming experience is not only fair but also more rewarding. Whilst it's not guaranteed you will win, your odds of getting a big win is higher in the long-run at Casino Rewards.

That said, we understand that everyone experiences wins and losses differently, and we’re here to support our players however we can. If you’d like to speak further or need assistance with anything specific, please don’t hesitate to reach out to our friendly 24/7 support team.
They are trained to resolve all kinds of queries. You can email them here for any issues, as well as ask about the current hottest games to increase your chances of winning: support@crhelpdesk.com

Good luck!

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. This game site is a scam!!!!! Let's u win a bit then tries making you sink money cause you'll fill up the pots of gold or the piggies and it'll nvr win till you sink hundreds more. It's rugged big time!!

13 March 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. While luck may not have favored you recently, it can change at any moment. Our casinos are proud to offer some of the highest win rates, guaranteed!
We are committed to providing an exciting and rewarding experience for all our players. Many in our community enjoy the thrill of our games, and we invite you to explore more about our highest win rate guarantee at www.casinorewards.com/en/highest-win-rate-guarantee. Your input is valuable, and we are dedicated to enhancing the gaming experience for everyone.

Rated 5 out of 5 stars

Excellent casino rewards riches prize…

Excellent casino rewards riches prize and best games to play and also trustworthy to make deposits and withdrawals enjoyable games and even a one cent games to play when you are your last wich can get you back up enough to switch back to higher level games

13 March 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I have tried out almost all of their casino sites. I first started playing on Yukon gold. I was doing good. I had won a little bit. Then something changed and no matter how much money I dumped in it would give me literally nothing. I was getting bonuses that payed out $0. After I lost a few thousand dollars I deleted my account. Every other one of their casinos I have signed up for have only taken my money. I did win $875 on Luxury casino but I never withdrew it and just lost it back to them before deleting my account on there. They only have like 3 different games just reskinned over and over and if one of their games isn’t hitting bonuses or line pays then all their games are not hitting. They randomly turn the ability to win on and off daily and call it luck. They manipulate the games so you lose.

2 March 2025
Unprompted review
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Reply from Casino Rewards

Thank you so much for your feedback. We hope we can only continue improving your experience with us and will continue working hard to provide more games to suit your taste.
Whilst you may not have been lucky recently, that can easily turn around. our casinos have in fact the highest win rates, guaranteed!
Please feel free to visit https://www.casinorewards.com/en/highest-win-rate-guarantee to find out more.

Rated 1 out of 5 stars

So after dep more than 100 dollars in…

So after dep more than 100 dollars in 10 hrs I get ripped off a promotion that didn't load then rewards say I have to deposit to keep streak. After making contact with support they said dep more. What the hell. If it let's me see screen shots below don't use this site I won't anymore.

27 February 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. A casino representative will reach out shortly to help you with your query.

Rated 1 out of 5 stars

after many times of putting in money i…

after many times of putting in money i finally win 70$ even by sending the right information they stagnate on sending the money, saying the proof of identity is not approved; when i sent hydro bill for adress proof and my assurance maladie for self identity, 13 emails later still not sending me the money, DO NOT TRUST THEM.

17 February 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. We were unable to identify your account in order to assist you, please respond to the Trust Pilot prompt so that we can locate your account and help you resolve your issue.

Rated 1 out of 5 stars

Why does it have to come to the point

Why does it have to come to the point, of having to write a negative review? Why can't I just play in peace without the nonsense? How much longer are your excuses Gina keep working? It's just not your luck day. I know how your feeling when luck's not on your side.oh we test our games frequently for fairness. the list goes on. Why can't I just play without being or feeling cheated? When I've played for over fifteen years, I think I would know how the same games pay, act and spin. I do catch if something has been modified for the casino's advantage. This is wrong. I've played for long enough, and been loyal enough to deserve fair gaming, without having to hear excuses. Unless you return the casino the way it used to be when it was fair, I will never recommend you to anyone.

13 February 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thanks for taking the time to share your thoughts. We pride ourselves on fairness, transparency, and customer satisfaction, consistently recognized as the most trusted casino. With a history of trusted service since 2000 and a commitment to the highest security standards, we ensure a fair gaming environment for all our players. Our multi-tiered loyalty program and the chance to win 'Time of Your Life' experiences and other amazing prizes are testament to our dedication to our players. For more information on our winners and their success stories, please visit https://www.casinorewards.com/en/winners/.

We also have the highest win rate out of all casinos which you can read more about here: https://www.casinorewards.com/en/highest-win-rate-guarantee

If you have any concerns or issues, we encourage you to reach out to our 24/7 support team directly: support@crhelpdesk.com

Rated 1 out of 5 stars

This truly gets very annoying.

This truly gets very annoying.. that I constantly keep hearing the chat representative telling me : all games are random :
This is not the case. At least not for me. When a player plays all the same games for a long amount of time.. then all off a sudden..for one year straight.. the games I play just decide to stop triggering bonuses, or free spins. They can tell me anything they like. I can say I'm the king of England.. but that doesn't mean it's true.
I know definitely that video games just can't modify themselves. They can't make significant changes on their own. When I have played the exact games for numerous years, then all of a sudden they are changed..and I can no longer trigger free spins for one year.. you can't claim it's just having " bad luck " sorry to inform..but luck does not operate in this manner. Bloody heck. Why can't I just have fair gaming? I am not asking for any hand outs.. just a lil fairness when I play. someone really has to look into this stuff. I would never complain unless I have been given a good reason.
Just please for God sales.. be fair. I really hate having to login and go straight to chat.. and beg and plead not to get cheated. So please put the casino back the way it used to be.. when it was exciting,fun and fair most of all.

9 February 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your thoughts. Please rest assured that our games are thoroughly tested and use industry-certified random number generators to ensure fairness. Every single game is regularly audited to meet the highest standards of fairness.

We wish you the best of luck on your next spin!

Rated 1 out of 5 stars

Casino Rewards are not to be thrusted

Do not go put cash in any casino rewards. You will not gain any money. They need to be shutdown for good. I put 50$ or more every week back from 2020 and they give nothing. 2 minutes at .50 cent and its done. Why do i still go there. Because i am dumb to thrust them. They did paid once before 2020. They are not to be thrusted. I am sick of casino rewards. Do not put foot there, you will lose

7 February 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your thoughts!
Our casino has had plenty of exciting wins, and we hope you’ll experience that victory yourself again in the near future.

Rated 1 out of 5 stars

Do not spend any money on casino…

Do not spend any money on casino reward..........so many issue on this casino...i have been accumulating vip point up to 315 000 point and i whent to exchange my point and they block it.....since i am unable to withdraw

They will never explain the reason for all this and will never unlock it....

Stay away from all there casino...

Has always you reply to this acting like you have no clue about all this......and ask me to contact your support but the same answer is getting back to me every time since you copy pqste all answer.....and nothing get fix......i have 369$in vip point and after 4 months i am still unavailable to play my money...that i pay for with total honnesty........shame on this casino

31 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards


Thank you for sharing your experience.
It's important for us to address your concerns directly; however, without specific account details, it's challenging to provide a tailored response. We encourage you to reach out to our dedicated support team at support@crhelpdesk.com so they can look into your issue thoroughly.

Rated 1 out of 5 stars

I ONCE LOVED THEM TILL ..........

Casino Rewards once offered an exciting and rewarding experience that I genuinely enjoyed. The variety of games and promotions kept me engaged, and I felt valued as a customer. However, my enthusiasm quickly faded when I attempted to cash out my winnings.

The process turned into a nightmare. Despite following all the required steps, I faced countless delays and frustrating customer service interactions. It felt like a never-ending cycle of excuses, and ultimately, I was left feeling ripped off, having lost nearly $10,000.

What started as a fun experience has now become the worst experience I’ve ever had with an online casino. I can no longer recommend Casino Rewards; the thrill is overshadowed by the poor handling of withdrawals and lack of accountability.The process turned into a nightmare. Despite following all the required steps, I faced countless delays and frustrating customer service interactions. It felt like a never-ending cycle of excuses, and ultimately, I was left feeling ripped off, having lost nearly $10,000.

What started as a fun experience has now become the worst experience I’ve ever had with an online casino. I can no longer recommend Casino Rewards; the thrill is overshadowed by the poor handling of withdrawals and lack of accountability.

3 February 2025
Unprompted review
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Reply from Casino Rewards

Thank you for leaving a review about your frustration and disappointment with your recent withdrawal experience. Whilst we have hundreds of seamless withdrawals going out every day, our support team would be better suited to respond in regards to the exact scenario you seem to be experiencing. Please get in touch here: support@crhelpdesk.com

Rated 1 out of 5 stars

It is very sad that I can only say one…

It is very sad that I can only say one good thing about this casino. Variety of new games. That's it for good. There's no way at all I can have an unlucky day everyday. This is what I'm told everyday. For over one year I'm just unlucky? But the casino has lucky days everyday for over one year? NO WAY. I don't believe it for one second. For thee amount and variety of games there's just no way in heck that over a year everyday is my unlucky day. It just doesn't to someone even with the worse luck in the world. I'm honestly starting to think my gaming is being controlled. I wish they would stop telling me it's just my unlucky day and be fair with me. I just believe it is luck doing this.

23 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for taking the time to share your thoughts with us. I don't have access to your account so can only comment generally.
Our casino have the highest win rate out of any casino, and so if you haven't had the big win you have been hoping for, the chances are that your luck will shift one day.

We can't control the games nor control how you play, the outcome all comes down to your luck and strategy used.

However if you want to see what games our previous big winners have played on and read through their stories, please visit: https://www.casinorewards.com/en/winners/winners-stories/

Wishing you the best of luck at the casino and hope to hear of your success story soon!

Rated 1 out of 5 stars

It sure would be nice for me to win…

It sure would be nice for me to win more . All the money I waste would be nice to win . ..... After reading your reply I don't want to waste anymore of my money , no sense it is just a waste, don't win anyway .

21 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

We would love to see you win!

Here are a few tips on how to make the most of the casino:
1. Make sure you check your Rewards Riches page every day (by clicking the gift icon)- here you will find daily freebies and frequent Rewards.
2. Go on chat and ask for CHIP. This automated chat system will check for a bonus available to you instantly.
3. Feel like you're not anywhere close to hitting a jackpot? Maybe it's time to check some other games. Go to Games and then in the ForYou page, look out for the fire icon on games. These means these games are hot and you could be in it to win massive jackpots!
4. Why not check out what the actual Game-Winning experts have to say! You can get details of their gameplay and some tips here: https://www.casinorewards.com/en/winners/winners-stories/
All it takes is a bit of luck and with the Casino Rewards loyalty program we can help you get there. Looking forward to hearing of your success story soon. Good luck at the casino!

Rated 2 out of 5 stars

Impossible to have a clear answer when…

Impossible to have a clear answer when the time comes to make a withdrawal. I've already been waiting for a response for my $300 for more than 8 days. All I'm told is that I need to write an email to the risk management team because they need to verify some details. However, I was assured that all my documents were checked and approved. When it comes time make a deposit, however, it is approved in less than 2 seconds.

**Update** 2 days after my review here, I decided to write to customer service again. An agent took the time to check my file properly and assured me that my money would be transferred to my bank account by February 1st at the latest. To be continued..

** 4 or 5 days later, they send me my money ! **

18 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your review. I can see our payments team have worked towards resolving your issue and your withdrawal will be released in the next payment batch.

Good luck at the casino!

Rated 1 out of 5 stars

this casino reward is scam

this casino reward is scam , i have full record since day 1 .they will no reply and no reply on email and everything. they totally will no payout and company have no license and no even got office full detail

19 January 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your review. Our support reply to emails 24/7. please get in touch here: support@crhelpdesk.com

All our casinos are licensed, please visit the relevant casino site for the details.

Rated 1 out of 5 stars

I really wish so badly the casino…

I really wish so badly the casino rewards would start operating like they used to over two years ago. 2 years ago and before the casino was amazing. how use the thoroughly love playing in here it is just gone to the dogs. 🐕
I just wish there would be fair with their loyal players. They have all kinds of amazing games always putting brand new ones out which is good. but the problem is I feel like they're controlling the games for me and I have not had any fairness and over two years of play I just don't understand why and I wish you would go back to the way you were two years ago.

15 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your thoughts. Whilst we might constantly be releasing new games, rest assured they all meet our strict requirement of being the highest paying out games- this is a guarantee we promise to deliver, which you can read more about here: https://www.casinorewards.com/en/highest-win-rate-guarantee

Luck comes and goes, if you haven't had a decent win a while, chances are your next one is around the corner.
Wishing you the best of luck at Casino Rewards!

Rated 1 out of 5 stars

I have played these casinos for many…

I have played these casinos for many years, had wins had losses but I enjoy playing. In the past while I had a 6000.00 win then a 2500 win. Now they send me warnings I have a gambling problem lol. This is the second time they harrassed me about this. Time before they wanted to see my bank account which is none of their business. I am not in debt my bank accounts are healthy I enjoy playing but am sick of their harassment.

1 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Contacts around responsible gambling are required by regulations. You are more than welcome to contact our friendly support to address any concerns regarding this. They will be more than happy to assist!

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