Casino Rewards Reviews 

They hold your vip points and block you from using them if they feel you haven’t given them enough money deposits lately. Greedy scum of the earth casino chain that can’t get enough out of a person. And they claim they want you to gamble responsibly right but at the same time they want you making deposits and playing everyday. Shows how much they care extorting people for more money to use VIP points I earned. Whether througj playing or making deposit. Those are my points that should be able to use whenever I see fit. I recommend no one plays here and hopefully they go bankrupt.

They responded to me that I can talk to customer support and they wouod help me which is a straight up lie. Here is the response i got from there robot useless Ai not that wouldnt even put me through to a human being ti talk to.
I wrote this …
I want my VIP points unlocked. I wrote a review on trust pilot and your management had said that you are able to unlock thrn for me. I have a screen shot of my response to my review on trust pilot

And they responded to me with this …

I will be happy to assist. Let me look into that for you.
have checked your Casino Rewards account and I can see that a temporary suspension has been implemented.
This suspension temporarily limits your access to some promotional offers and the redemption of VIP Points into your casino accounts, however, please rest assured that you can continue to accumulate these points.
Plus, you are still eligible for selected match bonuses, can place bets across all our games, and withdraw your well-deserved wins!
Have I answered all your questions for today?

Unreal and then went on to say there’s nothing they can do to release the vip points and that I should keep playing and making more deposits. I am tired of these big greedy casinos having an unfair advantage to begin with but then go on to tip the odds even more while running as much cash deposits out of you that they can. And there’s nothing one person can do. They keep getting away with it and it’s not fair.

Scammy practices
Encountered a bug with one their slots provided by pragmatic games
2 bonuses payouts were not credited to my account and they are giving me the run around. They say pragmatic is investigating but arent refunding me money for this bug and telling me to wait. They are a scammy website dont put your money on there stay away at all cost

My account has been temp suspended for the last year and a half roughly and I've been s customer for over 8 years and they told me to keep depositing and paying with my own money I've done it for so long I've accumulated 205 dollars cad in vip points when they implemented the suspension I had 10 dollars cad in via points now im a5 205 cad and they still keep saying keep playing the temp suspension will be lifted when I asked them why they said suspicious activity i can barley work my android phone I dont know any type of hacking except hacking up a loogy when I get sick and I asked for documentation or a clear set of guidelines or rules I could follow to get the temp suspension lifted and.they keep regurgitating the same rhetoric which is keep playing amd.depositing with your own money and im sure the ban will get lifted eventually I've deposited far more than.what I have in vip points I was using there most distributed bonus each time it was either 10 percent or 15 percent match bonuses since they put the suspension in place at 20 to 40 dollars at time over roughly year and. Half maybe more to make it 195 dollars 10 percent at a time thats a lot of deposits and playimg time with my own money not the casinos why they still won't lift the ban doing it to countless others im a proud Canadian proud amd true and its no good being Middle class working class ppl that have usual been. getting this temp suspension working class ppl of Canada and abroad why dont u guys lift the suspension already how much more money do u guys need from me to get a bonus aswell I've earned it they won't disclose anything pertaining to my suspension just a vague explaining of there right to suspend anyone want if they see fit amd.the only way to lift is it is to do what they say keep playing depositing and one.day it might be unlocked is there no.normalcy at this place no moral high ground to take no sorry we made a mistake.in calling u a cheater with a absolutly no knowledge 9f it and an outdated cracked screen phone but somehow i csn.trick.to a billion dollar a year casino witj probly mission impossible type security amd probly a tom cruise lookalike running it whichcl I jist want to enjoy the rewards like.everyone else.ive earned those vip points why not release them even.half of them im willing to work.woth u guys why can't u guys meet me half way instead of.just telling what do without actually telling me what to do or explaining to an old geezer about how I can follow specific guild lines with an.actual timeliness or set amount to match to show my true intentions which is to enjoy this casino which ive been a customer for almost a decade and would like to make it more. MAJOR UPDATE !!!!! I DID CONTACT YOU GUYS DIRECTLY AND YOU GUY SAID THE SAME THING KEEP DEPOSITING AND PLAYING WITH UR OWN MONEY AND NO TIME LIMIT OR CAP LIMIT ON DEPOSITS JUST KEEP DEPOSITING AND PLAYING YOUR COLLEAGUES SAID TO ME THEY ACTUALLY GOT TO ME REAL QUICK I DIDNT HAVE TO WAIT LONG TO TALK TO ONE OF YOUR REPRESENTATIVES THATS WAS REFRESHING BUT IT WAD JUST COLOSSAL WASTE OF ALL OUR TIME BECAUSE HE TOLD ME THE SAME RHETORIC IVE BEEN HEARING FROM U GUYS FOR THE LAST 2 YEARS I THOUGHT MAYBE U GUYS WOULD WANT A DIFFRENT POINT OF VIEW ON THIS MATTER I WAS HOPING AMD PROBLY ALONG WITH THE REST OF THESE NICE FOLK THAT U GUYS WOULD LOOK AT A CASE BY CASE BASES INSTEAD OF LUMPING US ALL TOGETHER AS CHEATS AND SCAMMERS IM SURE NOT EVERYONE IS GUILT FREE BUT YHE MAJORITY OF US ARE JUST NORMAL PPL TRYNA GET A LITTLE GOOD FORTUNE IN LIFE ESPECIALLY WHEN WE DID THE DEPOSITING THE PLAYING PUTTING IN THW TIME TO BUILD UP OUR VIP POINTS SO ON A NICE SUNDAY AFTERNOON AFTER THE CHOIRS ARE ALL DONE THE FAMILYS OUT VISITING WE WOULD BE ABLE TO RELAX AND PLAY WITH OUR VIP POINTS WE ACCUMULATED OVER DEPOSITS AND VARIOUS GAMES WE PLAYED TO SAVE IT UP THEN U GUYS COME.RIP THE RUG OUT FROM UMDERNEATH OUR FEET KICK THE CIGAR OUT OF OUR LIPS THEN PROCEDE TO RIP THE LAST BEER OUTTA OUR CALLOUSED HANDS TOSS IT DOWN STOMP ON IT AND THEN TELL US THAT THE VIP POINTS ARE NOT REALLY OURS THWRE YOURS WE JUST SAVED THEM UP SO U GUYS CAN SIT ON THEM ANC NOT. LET US GET TJAT ONE MOMENT WHERE WE CAN FORGET ABOUT WORK ON MONDAY FORGET ABOUT HOCKEY PRACTICE FOR THE KIDS ON TUESDAY IN LAWS ON THURSDAY FON DOO PARTY OUR ONE PEACFULL MOMENT AMD BECAUSE WE WERE SUCH GOOD AND LOYAL CUSTOMERS YOU TREAT US LIKE UNCLE WILLYS SPITOON HE CARRIED AROUMD FOR 17 YEARS JUST TOSS OUR HARD WORK DOWN THE SEWER DRAIN SHEESH AND I THOUGHT MY SONS WIFE WAS RUTHLESS CASINO REWARDS U SHOULD.CALL UR SELF CASINO FTARDS STOP BEING BULLYS PLZ TAKE OFF THE DUMB 3 YEARS LONG ",TEMP SUSPENSION " PLZ.

I've found the casino rewards casinos pretty good, though I have experienced loosing streaks when I have won the payouts were extremely easy and quick. Overall I think they are pretty fair I won several hundred dollars from loyalty points they gifted me and even the playthrough wasn't unreasonable plus there were no winnings amount restrictions over all very positive

Update: I noticed that the casino is actively responding to other reviews here, but my case has been ignored so far.

I have already provided all requested documents and contacted support multiple times, yet there is still no resolution regarding my withdrawal.

Based on my experience, I would appreciate avoiding the usual cycle where I am asked to contact support, then redirected to Risk Management, followed by delays and no response, and later explanations such as holiday-related delays.

I have already been through this process and would prefer a direct and clear update instead of repeating the same steps again.

I am still waiting for a resolution.

UPDATE 9.04.26 – Withdrawal still not processed after 15+ days

My withdrawal request of $240, submitted on March 24, remains unpaid.

All requested documents, including IBAN and bank statement, were provided multiple times. On April 1, I was asked to resend my PDF due to a technical issue. I did so immediately, yet no confirmation of receipt or approval has been provided.

Despite repeated follow-ups and a formal notice, I still have not received:

- confirmation that my documents are approved
- confirmation that my withdrawal is being processed
- any estimated timeframe for payment

Instead, I am being redirected between departments without accountability or progress.

Additional context:

On March 24, I made multiple deposits across associated brands (including Colosseum Casino and Players Palace), totaling a significant amount.

All deposits were processed instantly.

In contrast, my withdrawal of $240 has now been delayed for over 15 days without any confirmation, approval, or timeline.

This clear imbalance between instant deposits and delayed withdrawals raises serious concerns.

If this issue is not resolved promptly, I will proceed with formal complaints through AskGamblers and relevant licensing authorities.

This review will be updated accordingly.

Easy deposits - impossible withdrawals.

I lost over €5000-€7000 across the Casino Rewards network. When I finally had $240 left, I tried to withdraw.

First they told me to wait 48 hours. Then they said my payment method was not supported. When I tried to log in to change it - my account was suddenly blocked.

After that it turned into an endless loop:

- send IBAN
- send bank statement
- resend as PDF
- wait again

They even sent apologies saying the delay was due to the Easter break - but nothing actually moved forward.

10 days go by - still no result.

What’s ironic - right before blocking my account, they were sending messages like “you’re one step away from becoming a millionaire.”

Depositing money takes 1 minute.
Getting even $240 back turns into weeks.

And this is not just one casino - this is a whole network including Zodiac, Captain Cooks, Colosseum, Golden Tiger, Luxury, Grand Mondial, Casino Classic, Casino Action, Yukon Gold and many others operating under the same system.

You can register across these sites in seconds using the same details - just changing your email. And as we all know, Gmail allows creating multiple accounts.

One more red flag - even extremely simple passwords like “1234” are accepted.

Think carefully before using this casino network.

I like luxury casino, only issue is that I won about 3,000 back in Aug 2025(last time I ever won) i got tge payment in my bank probably 5 days later...then I got charged by my bank for a returned cheque, wth?! Not entirely happy about that. Now fast forward a couple weeks and I recieved a vip card in the mail, it said to upload it to my account and I will recieve bonus points..so I did and it suspended my loyalty points now going on 7 MONTHS..still wont take the suspension off. Kind of a pathetic situation considering I put enough money in every month. Another issue is my status will drop if I dont deposit for a week, it took me months to get silver status and because im broke right now and havent put money in
In about 2 weeks im back down to bronze.
I really liked casino rewards but in the last year or so all their casinos have really fallen. If its new owners, well you are running these casinos to the ground. These casinos were amazing at one point, dont let your greedy rules destroy your empire.

cheaters, liars, scammers thieves criminals.
been robbed for years. 2 years since the last time i made a withdrawal with this cheating casinos been spending and wasting money for 2 danm years AND THEY JUST KEEP ROBBING CHEATING SCAMMING AND CLOSING MY ACCOUNTS FOR NO REASON AFTER THEY ROB MY DEPOSITS!!!! SICKENING SHOULD BE SHUT DOWN!!!!!

I really long for the day where I can actually write a five-star review for casino rewards.
Captain Cook's was my first account I opened 10 years ago almost to the day. I just don't understand why they have to pull these little tricks in games and why I can't come in and just have fair play?
For 10 years straight, every single time I get lucky enough to finally cash out maybe a hundred or $200 after a thousand spent that month, the games go from being fair, to the second I pushed that cash out button the casino shuts down every single game until it take every penny back and then more deposits!
Every time I question them about this they claim it's just all just random 10 years worth. Does absolutely no way in the universe that any game knows that I cashed out money at all!
And you know all the casinos in Ontario pay the players out within 10 minutes some within the hour... Casino rewards is the only casino online that drags it on for at least a week before they pay you anything even if you do win. I just want to come in and have fair play it happens to me every single time at least 400 times since I've opened my account. If I deposit and take a match offer I have no problem with any game it pays and pays and pays until the very second the playthrough is done, then all of a sudden it doesn't matter how long I play for a week it will just shut every game down and just keep taking the money and I'm just I'm so tired of the same thing happening, and I'm tired of hearing them tell me the exact same thing that is just a big coincidence and random. I got a contact the game provider for this break the bank again mega waves because I've played this game for 10 years straight, all it keeps happening is they won't trigger the spins all day long tried to force me to buy the free spins, every single set of spins that I buy I get robbed more than half of what I spent every single set. I just want to be able to come in and have fair play for once out of the 10 years and actually leave a five-star review.
One thing I have to do is contact the game provider on this game because this is just gotten so far out of hand with the tricks and the cheating that keeps taking place and I don't know why they're targeting me but I've had enough!

Casino Rewards Casinos were the best there until just a little over a year ago. You cannot even talk to a real person, even though the sort of smart ones say you are, and ask you personal questions that they do not care to hear the answer to. Over ten years as a SILVER VIP, I get no promotions, no birthday gift, and got every important promotion all year, every year, and now get nothing because of the bots that took over and insist they are making it more enjoyable to play there. When you ask to speak with a real person, it will not let you get any further until you have what it decides is a legitimate question. WHen you email for support, you get a bot telling you things that have nothing to do with what you are asking in the first place and you can go in a circle for hours and never will get through to a human being to tell a real owner what their AI is doing to the moral of the loyal customers that made these casinos popular which it looks like they are not so popular any more and have gone way down hill by the reviews I am seeing. So that is Casino Rewards automation for you. You mean nothing, right, along with your energy and all your money, means nothing. I am done as soon as my birthday hits, and I get nothing. I will never go back, and that is a sad thing for me to say for sure. Thanks to BOTS AI and the people who thought that AI was going to make them richer and that it will only be the demise of humanity, I am afraid, and it is all going to happen within my lifetime, and I am 59. Say hello to the real-life terminator; this is not just in the movies anymore. It is so close to reality, and people are just ignoring everything and going on with their days. I am afraid and ashamed that the world and the people in it could be so greedy. WE CAN'T TAKE IT WITH US, AND YOUR GRANDCHILDREN WILL BE LIVING IN HELL ON EARTH BECAUSE OF THE OWNERS OF LARGE ESTABLISHMENTS' GREED. I also believe that after the bot reads this review, I will get even less from Casino Rewards because the bots are now deciding who wins or loses. It is no longer random, and if you believe it is, well, think a little more about all that I I have just said in this review, please. Reach out to you at the helpdesk email???? ;Do you know how many times I have already 'done that '? Your Bot kicked me right out of chat for saying it was being condescending/. Even a HUMAN reacts better than to do that. So smart they don't even know what that word means, probably. So being honest with them is not an option; that is rude. Your employers are rude for having customers be treated that way, too

I’ve been playing on the casino for a couple years now never had any major wins or anything, but that’s not even my issue here . I signed on on March 22, 2026, which is my birthday and I noticed that I had a happy birthday bonus of $50 in my casino rewards and when I attempted to redeem them, it gave me a pop-up message, stating that I was under suspension that my VIP rewards were not able to be redeemed after speaking to a bunch of retarded, AI supports and finally being able to talk to a live agent several different times each one basically we’re on repeat stating that it’s based on your gameplay you’re withdrawal history, etc. etc. it was literally for no reason at all whatsoever and they decided to do that on my birthday, which was very disappointing. “ here happy birthday here $50 but you can’t use it. Nope not until you deposit an unlimited amount of more money” and which they won’t even tell you how much more money you need to deposit to have your suspension lifted. I decided to just go with it for a moment and I’ve deposited nearly $100 since the suspension has been on there and they still haven’t lifted it. I still can’t access my rewards which are now up to $74. I just spoke to customer support today and she was very nice. Her name was Lauren. She was great customer support. She couldn’t help me, but it wasn’t her fault anyways but after discussing again my issue today, I was told again to just continue depositing money to the account and playing as usual, and the suspension will eventually be lifted. I then said I’m not going to play on the account anymore because this is completely unfair and uncalled for. I look at it as I’m being punished for doing absolutely nothing wrong I did nothing wrong for the suspension to happen so the the casino rewards program in my opinion are just thieves. I have nothing good to say about it anymore and if you’re deciding on ever signing on and playing on that casino, and that includes Mondial casino, crooks casino, Yukon Gold, Casino, and many others that include the casino rewards program. I would suggest not to and just to save your money or sign up to a different casino because eventually they will turn a cold shoulder to you and just try to steal your money if I could go lower than a one rating, I would go lower. Let’s just put it that way terrible terrible customer service other than Lauren. She was great but it’s a terrible casino and rewards program as you can see from all the reviews on this trust pilot I’m pretty sure everybody has the same thing to say about this casino and the rewards. I wish I was on here for a different reason but I’m not terrible casino program.

I used to love Casino Rewards until I cashed out $8,000. I never get any bonuses from the chat like I used to all the time and my VIP points are being held hostage until I give them more money but they won't tell me how much.
Very disappointed

I have accumulated just over 10900 vip points in ZODIAC CASINO. I have tried to redeem my points, but it tells me that I am suspended from redeeming my points. It's been about 3 years now. How long does this temporary suspension last for ?

It take minimum 3 days to withdraw while others maximum one day and now recently they block my bonus, flagging as suspicious for a mere 26 dollars... I deleted all my account affiliate with casino rewards . There are way better online casino then them

Fraud!!! Stay away from any casino rewards web. Deposits accepted in seconds but withdrawal takes forever! I tried withdrawing a little over 2k and they give me such a hard time asking for ID's after ID's and proof of funds and other proof documents. It would say my uploaded ID's and documents were approved and they'd deny them again. I contacted live chat several times for help they're quick to reply at first and will ghost you in the middle of chatting after knowing you want help with withdrawal. after days of trying to get my winning which is way less than what i have spent. Decided to reverse the withdrawal and played and guess what? Loses them all which is their total intention. They have no intention in paying you at all. They would prolong the proccess so you get tired of waiting and do the reverse withdrawal option.
They want you to keep spending but they don't want to payout if you win. Greedy!

When you want to withdraw money from. Your winning they make you wait three days before they deposit your money I your account. It won’t take three days for the customer to deposit funds at any of their casinos. They make you wait three days so you can reverse the withdrawal process, and use i up the funds. That’s what you call a scam. I don’t see why it takes three days with casino rewards but when I win at Betty.com it is instant withdrawal. I’m done with casino rewards.

Casino Rewards used to be...rewarding!..used to be.
After I was transferred from bot the person I spoke to never gave me answers to what I was asking and then closed chat before I'd finished trying to get an answer to my question. Casino Rewards sucks!

I have accumulated just over 9000 vip points in casino classic. I have tried to redeem my points, but it tells me that I am suspended from redeeming my points. It's been about 3 weeks now. How long does this temporary suspension last for ?

Casino is a mafia rob all bullshit

I played there casinos for almost 10 years now they used to be good but not anymore i would stay away they lost my trust!

I'm not sure playing with casino Rewards riches is even worth it anymore.casino rewards riches bonus values have dropped off a lot. And when you hit a gold surge it's every 4 hours! Times between rewards riches bonuses increased. It used to be a lot of fun and very exciting. Now??? Not so much