Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more
Company replied
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Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more
Company replied
Ive been with this casino all sites ive deposited to yukon captain cooks classic zodiac villageo, anyway you get the idea ive spent plenty of money at these casino's and in all the time ive played th... See more
I've been a customer of casino rewards for almost 10 yrs. Out of the blue they suddenly are holding my loyalty points, basically forcing me to make deposits. I have contacted them twice with the sam... See more
Company replied
I have figured out that casino rewards customer service is al Ai and not actually people. I have noticed after doing some looking into that they target people that have gambling addiction and bate the... See more
Company replied
Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!
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Won 700$ got congratulations never saw a penny reported to Canadian online slots department they told they had soo many complaints probably be banned from Canadian

Reply from Casino Rewards
I have been playing casino rewards for a long time, first when I started playing casino games you can stop the game at any time which sometimes results I big win , but then a few years ago I realized I couldn't stop the game I have to wait until the game comes to a complete stop by it's self, now regarding the VIP points is the same experience I have, I have $150 in VIP points but I couldn't redeem it, this experience happens when they give you two $20 bonus VIP points in one month that's when I realized they lock my VIP points

Reply from Casino Rewards
There are much better casino options if a long term casino is what you’re looking for. Spent thousands in a few months as I was recommended to try them out. Reward system is mid at best, and the user interface and “VIP” experience is very lacklustre. I would recommend checking out other casinos first.
The games are the games, I don’t think people can complain about losing at casino games as it should be expected, you’re playing the odds.
Was just very disappointed in the “vip” loyalty experience. Wouldn’t recommend.

Reply from Casino Rewards
I suddenly after several months can't redeem my loyalty points. It's because of potential promotional abuse?? How is that possible. They offer me promotions and I expect. How is that abuse???
I'm getting extremely frustrated, not playing on any site associated with Casino rewards anymore!

Reply from Casino Rewards
I've been playing on Captain Crooks Casino for close to 10 years now, I've always played in the same manner and I haven't changed anything about the way I play recently. Suddenly when trying to redeem my VIP points I get a message saying my account is under review but if I keep depositing and playing I will be able to access my VIP points again soon. This was several months ago and I still can't access my points, so all my new bonuses are building up in my unaccessible VIP points account. Customer support will not even give me an explanation as to why this is happening to me...*UPDATE* So I did what the company reply to my review said, and I just got told the same B.S. again "keep playing and depositing and your points will accumulate" with no explanation as to why my account is locked and a week later I still have no access to my points.

Reply from Casino Rewards
Fraud never won much $300 at most but spent thousands like a fool get bonuses win $1.60 after spending hundreds something very wrong and they claim best RTP online that is laughable but I am sucker ones born everyday so no Ken to blame but myself so be warned these guys are not legit at all. Like the last few days spent $300 and hit a bonus received $1.20 after that much into the game that’s not fun for anyone they contacted me told me it’s all random and said to try all these hot games and my luck will change I am as dumb as this game I tried another $300 and nothing and then they told me try these other hot games and I just couldn’t be anymore foolish then I already have been very sad not even fun to play taking folks to the cleaners wouldn’t recommend to my enemy

Reply from Casino Rewards
VIP points suspension
I have been playing on these vip casinos for awhile now and a month ago I got the "you can't play or redeem your vip points anymore because you don't spend enough money" that's exactly why they don't want people to play the vip points so that they will put more money in and that is exactly what they wrote in the email! Do not play in these vip casinos anymore they're rip-offs!

Reply from Casino Rewards
I feel like there is something wrong with that lucky rewards thing on casino rewards I been watching it super close lately to see if it's legit and I feel like it's not... Eg. I was on tonight and it said this number was the winner then I check back just after it changed to the next winner and it says somebody already claimed this better luck next time and I'm like so I had 5 mins to claim my prize!! Or if it was someone else's I could claim why did it say someone's account number already won the one before that seems really shady I've asked about it and I keep getting the same crap... ( Ohh it's a roll over and someone claimed it after the 8 hrs of someone not claiming it which is ridiculous cause it stated that someone won it already.) Very strange to me I catch atterns so when this comes up multiple times like this yeah I'd say it's rigged or just not real... on top of that the Thunderball lottery ohh I won't 1 dollar people after a year of playing it bs....
So why does it said it was already claimed by another player better luck next time if no one can claim yours or u can't claim another person's? Are their people with the same numbers cuz it only says it sometimes not everytime so why does it even say that if there was no chance of you even claiming that/???

Reply from Casino Rewards
What has happened to the casino rewards points?? Each month I used to get them & turn them into spins. Even over Christmas there was nothing, birthdays nothing etc. I did win big on here once and everything was ok, paid out in record time. But the casino no longer has that good feel to it. I have now set myself a quitting date. Was fun over the years. And so I contacted you as I was invited to, by you. And no response but not to worry. I’m off.Thank you I tried on live chat & spoke with Rory who informed me. What is on offer is on the promotion page. Which is one promo. Which is of no use since you restricted my deposits. Anyway I’m out thanks

Reply from Casino Rewards
For no reason i get my vip points suspended with no explaintion. Apparently abuse of promotions. What the heck is that??? They are the ones that offer the promotions.3 months still not lifted ??

Reply from Casino Rewards
I got a temporarily suspended on my rewards point have 100.00 euro . when i try to redeem my rewards i get this message . We regret to inform you that the redemption of your Casino Rewards VIP points has been temporarily suspended. . When i ask support about this every time i deposit i will still earn points .but never get a answer to how long suspended will last

Reply from Casino Rewards
The most scammer ever you will see and talk too thy won’t let withdraw
.
Risk management never replies, thy don’t except request of change information been over a week and thy never reply to me don’t ever waste your time or money
I was at 150k
Thy said 4K every Friday
Never happened
And every time you contact them thy put you through so much
Any person in Canada should not play at there sit
You guys have been worn
I was sent mail that gave me 25$ award when I tryed to use it they said I'm on temporarily suspension and that I need to earn my rewards and gave me options to play more ok ok am I missing something here I have been playing at this casino for 10 years really suspension and I need to earn them please keep them I am not ever going to play with you're sights ever again keep you gifts with conditions num one you'll never ever get threw 50/50 play threw num 2 gift is a gift num 3 keep it I'm done

Reply from Casino Rewards
Initially when I came across Casino Rewards it was OK. I went through the verification process and was definitely not enthralled to say the least. Some of its dialog came across as threatening. You make a deposit and you seldom get your bonus. If you make another deposit you need to write down the game you are playing. It can be quite some time, sometimes hours or the next day before you find out where your money went. If it does accept your deposit it doesnt return you to the game you were playing. When playing slots you can spend 100+ and not even be teased with the games bonus hits. You will sit and watch as every penny is sucked out of you causing you to feel cheated and depressed. No dampener as it drains you dry and asks for more money.
When you use multiple Casino Reward sites you will have many usernames and accounts. Going back to one of the Casino's you may have preferred is often difficult as you may have multiple accounts on the same site.
When I would make a deposit it was coin toss as to what company may be dealing with my bank. I found a web app hiding behind my interact with five check boxes of which Share was checked. Cloudflair popup telling me my DNS was being circumvented and redirected. My Security software started beeping and flashing with a Critical warning telling me my banking information had been compromised.
When a site tells you they have a high payback rate, check and see if there is a hidden clause indicating its calculated over multiple years.
I rarely received my bonus's so I didnt have a playthrough to have to deal with.
I unsubscribed a couple weeks ago and am still receiving emails.
I found a site that is seamless, fun, no hassle, no play through and a five minute checkout without having to send your last years tax form and wait over the weekend to receive your withdrawal.
Casino Rewards has a good thing going, if they can find their way back to actualizing they have customers. If entertainment is their business then treat their customers paying them money with at least a basic amount of enjoyment. We all know what it feels like to be taken for granted and have someone beg for our money as gamblers but we dont expect to be quickly left depressed and saddened.
On the positive side they let you demo their games.
I can also share the detail of when trying to withdraw 400 dollars shortly after withdrawing 1000 successfully I was met with a notice that I wasnt authenticated. In order to receive the withdrawal I was to provide a copy of my bank account activity statement. HAHAHA. I marked it up as denial to allow me to withdraw the money.

Reply from Casino Rewards
Played here many years all the site Casino Rewards offer. I had a poor win rate on here. I’ve spent a lot of money, never won half what I spent. So I moved on!

Reply from Casino Rewards
1 star is being generous.
They falsey advertise promotions then fail to rectify the issues.
In my personal experience with live chat, all 5 operators (maybe bots and yes I tried 5 seperate times for this 1 issue) ended our live chat the moment I said I did not receive my deposit free spins bonus as advertised in an email I recieved when I signed up.
To this day I still have no resolution to that issue and I doubt I ever will.
It's obvious ...this company is all about the money and not about the experience.
(As requested ...more details...
I signed up to one of their casinos.
The email I recieved from them welcomed me and offered me 40 free spins for $1 ... I claimed that offer via the email and deposited the required amount but never got the spins bonus.
When I reached out via live chat ..5 operators (yes 5 attempts) ended the chat conversation soon as I mentioned the reason why I was contacting them.
I looks as if the email was a ploy to farm credit card data which I have previously fallen victim to and fyi ... 5 times your support chat ended connection with me so telling me to contact them to rectify the issue is pointless...your response to this review is as scripted as the live chat chat bot operators)

Reply from Casino Rewards
The whole process has been great! I enjoy gambling in the casinos through Casino Rewards only. I know that there won't be any other charges coming out of my bank account, like what has happened every other time I have chosen a different website.Even in those times where I have been kicking myself for over indulging, I know I have to be accountable for my own actions. It's the same as everything else we do in life. If not done in moderation by our control, we no Ionger are in control. They give us all the warning signs from those of us who lost control and for those of us that could lose control. For me, it has been and continues to be my perfect reminder, not to get carried away with any one addiction and to live life enjoying what we can afford. To all those people leaving poor reviews, it sounds like they have no self control and are upset about losing their money! Of course most of us will lose money, it's us who decides on how much we lose. Put the blame where it belongs.
If you are considering playing at casino rewards do yourself a favor and stay far away. For one a rating under 2 stars speaks for itself. In my case the games seemed rigged at times. Also when I opted in for the 24 hour deposit limit of 50per 24 hours which they implemented for 2 days then without warning locked me out of my accounts for 6 months. Which I loose all the privileges as a daily player and all comps. That is a gross misus of power and an illegal act by this casino. I hope my story saves you from becoming a victim of this crime like me.
This game is a scam they use promotion to get people don’t trust them I won money and they send it back to the gsme after they say I can’t withdraw because I have bonus this gsme is such a scam please be careful of this they really know how to get you . Worst game ever please don’t fall for them they not a good game

Reply from Casino Rewards
This company that runs so many trash casinos is just trash do not gamble at any of these casinos you have been warned games are trash bouns buys are trash doesn't matter what game or even with deposit match. Absolutely disgusting you have been warned

Reply from Casino Rewards
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