Casino Rewards Reviews 

1,014
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more

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Rated 2 out of 5 stars

Ive been with this casino all sites ive deposited to yukon captain cooks classic zodiac villageo, anyway you get the idea ive spent plenty of money at these casino's and in all the time ive played th... See more

Rated 1 out of 5 stars

I've been a customer of casino rewards for almost 10 yrs. Out of the blue they suddenly are holding my loyalty points, basically forcing me to make deposits. I have contacted them twice with the sam... See more

Company replied

Rated 1 out of 5 stars

I have figured out that casino rewards customer service is al Ai and not actually people. I have noticed after doing some looking into that they target people that have gambling addiction and bate the... See more

Company replied

Company details

  1. IT support and services
  2. Call Centre
  3. E-commerce service
  4. Promotional items

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Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


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1.7

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TrustScore 1.5 out of 5

1k reviews

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1.7

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(1,014)

231 reviews in the last 12 months

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Rated 1 out of 5 stars

Won 700$ got congratulations never saw…

Won 700$ got congratulations never saw a penny reported to Canadian online slots department they told they had soo many complaints probably be banned from Canadian

14 February 2026
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your experience with us. We take all feedback seriously and understand how important it is to feel confident in the process after a win.

We're unable to review account details here, but our team is ready to help directly. Please reach out to us at support@crhelpdesk.com for any issues

Rated 1 out of 5 stars

I have been playing casino rewards for…

I have been playing casino rewards for a long time, first when I started playing casino games you can stop the game at any time which sometimes results I big win , but then a few years ago I realized I couldn't stop the game I have to wait until the game comes to a complete stop by it's self, now regarding the VIP points is the same experience I have, I have $150 in VIP points but I couldn't redeem it, this experience happens when they give you two $20 bonus VIP points in one month that's when I realized they lock my VIP points

18 February 2026
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback and for being a long time player. Some game controls can differ by title, device, or settings, but outcomes are determined only when each bet is placed. VIP Points may also be temporarily restricted if a promotional review is triggered.

For account-specific help checking your game settings and restoring VIP redemption, our 24/7 team at support@crhelpdesk.com can assist.

Rated 1 out of 5 stars

There are much better casino options if…

There are much better casino options if a long term casino is what you’re looking for. Spent thousands in a few months as I was recommended to try them out. Reward system is mid at best, and the user interface and “VIP” experience is very lacklustre. I would recommend checking out other casinos first.

The games are the games, I don’t think people can complain about losing at casino games as it should be expected, you’re playing the odds.

Was just very disappointed in the “vip” loyalty experience. Wouldn’t recommend.

15 February 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback and for giving us a try. Our VIP and loyalty offers can vary by tier and eligibility, and we’re continually improving the rewards experience and site features.

If you’d like your VIP status and available perks reviewed, our 24/7 team at support@crhelpdesk.com can assist with account-specific queries and make sure you’re seeing the best offers available.

Rated 1 out of 5 stars

Loyalty points …

I suddenly after several months can't redeem my loyalty points. It's because of potential promotional abuse?? How is that possible. They offer me promotions and I expect. How is that abuse???
I'm getting extremely frustrated, not playing on any site associated with Casino rewards anymore!

14 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. Our 24/7 team at support@crhelpdesk.com can assist you with account-specific queries.

Rated 1 out of 5 stars

VIP points Issue *UPDATE*

I've been playing on Captain Crooks Casino for close to 10 years now, I've always played in the same manner and I haven't changed anything about the way I play recently. Suddenly when trying to redeem my VIP points I get a message saying my account is under review but if I keep depositing and playing I will be able to access my VIP points again soon. This was several months ago and I still can't access my points, so all my new bonuses are building up in my unaccessible VIP points account. Customer support will not even give me an explanation as to why this is happening to me...*UPDATE* So I did what the company reply to my review said, and I just got told the same B.S. again "keep playing and depositing and your points will accumulate" with no explanation as to why my account is locked and a week later I still have no access to my points.

31 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your long history with Captain Cooks and for outlining what you’ve been told.

VIP point access is tied to individual account details, so it can only be clarified through a direct review with the account holder verified. Since the situation has been ongoing for months, the best step is to have it escalated so you receive a clear written update rather than repeated chat replies.

Please email our friendly 24/7 support at support@crhelpdesk.com with your username and any related email or chat references, and request escalation for a full review of your VIP points access and next steps.

Rated 1 out of 5 stars

Fraud never won as much as $300 spent…

Fraud never won much $300 at most but spent thousands like a fool get bonuses win $1.60 after spending hundreds something very wrong and they claim best RTP online that is laughable but I am sucker ones born everyday so no Ken to blame but myself so be warned these guys are not legit at all. Like the last few days spent $300 and hit a bonus received $1.20 after that much into the game that’s not fun for anyone they contacted me told me it’s all random and said to try all these hot games and my luck will change I am as dumb as this game I tried another $300 and nothing and then they told me try these other hot games and I just couldn’t be anymore foolish then I already have been very sad not even fun to play taking folks to the cleaners wouldn’t recommend to my enemy

26 January 2026
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your experience.

Slot bonuses can vary widely because of normal volatility, so even after a larger spend a feature can still land on the low end. That said, the games are not manipulated, and outcomes are determined only at the moment each bet is placed. Our slots run with high RTP backed by the Highest Win Rate Guarantee, and many players see results ranging from smaller wins through to major jackpots.

If you share the game name and approximate time you played, our friendly 24/7 team can review the session details and suggest more feature friendly “hot” games marked with the fire icon: support@crhelpdesk.com.

Rated 1 out of 5 stars

VIP points suspension

VIP points suspension
I have been playing on these vip casinos for awhile now and a month ago I got the "you can't play or redeem your vip points anymore because you don't spend enough money" that's exactly why they don't want people to play the vip points so that they will put more money in and that is exactly what they wrote in the email! Do not play in these vip casinos anymore they're rip-offs!

29 November 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your view, Lisa.

Because VIP point access is tied to individual account details and specific communications, the account holder will need to work directly with support to confirm what applies and to get a clear, accurate explanation in writing. That is the quickest way to avoid misunderstandings and have the matter properly reviewed.

Please contact our friendly 24/7 support at support@crhelpdesk.com with your username and a copy of the email message so the team can assist.

Rated 2 out of 5 stars

I feel like there is something wrong…

I feel like there is something wrong with that lucky rewards thing on casino rewards I been watching it super close lately to see if it's legit and I feel like it's not... Eg. I was on tonight and it said this number was the winner then I check back just after it changed to the next winner and it says somebody already claimed this better luck next time and I'm like so I had 5 mins to claim my prize!! Or if it was someone else's I could claim why did it say someone's account number already won the one before that seems really shady I've asked about it and I keep getting the same crap... ( Ohh it's a roll over and someone claimed it after the 8 hrs of someone not claiming it which is ridiculous cause it stated that someone won it already.) Very strange to me I catch atterns so when this comes up multiple times like this yeah I'd say it's rigged or just not real... on top of that the Thunderball lottery ohh I won't 1 dollar people after a year of playing it bs....

So why does it said it was already claimed by another player better luck next time if no one can claim yours or u can't claim another person's? Are their people with the same numbers cuz it only says it sometimes not everytime so why does it even say that if there was no chance of you even claiming that/???

17 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing these details—your observations around the “winner” display and the “already claimed” message are completely understandable.

The VIP Lucky Jackpot and Thunderball aren’t rigged; winners are recorded by the system and claims are processed as soon as the eligible account redeems. You can’t claim someone else’s prize—only the winning account can.

Please email support@crhelpdesk.com with your username and any useful screenshots if you require further assistance.

Rated 2 out of 5 stars

What has happened to the casino rewards…

What has happened to the casino rewards points?? Each month I used to get them & turn them into spins. Even over Christmas there was nothing, birthdays nothing etc. I did win big on here once and everything was ok, paid out in record time. But the casino no longer has that good feel to it. I have now set myself a quitting date. Was fun over the years. And so I contacted you as I was invited to, by you. And no response but not to worry. I’m off.Thank you I tried on live chat & spoke with Rory who informed me. What is on offer is on the promotion page. Which is one promo. Which is of no use since you restricted my deposits. Anyway I’m out thanks

9 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Hi Diane,

Thank you for providing more details. However, we cannot see any recent correspondence from you. Please can you try again?

Casino Rewards points and spin offers can change as promotions rotate and VIP eligibility is reviewed under the program rules, so monthly perks (including seasonal or birthday offers) may not always appear the same way. It’s great to hear you had a strong payout experience—withdrawals can be very fast once security checks are complete and the method is confirmed.

If you’d like, our friendly 24/7 team can review your VIP status and available offers to make sure nothing is being missed: support@crhelpdesk.com.

Rated 1 out of 5 stars

For no reason i get my vip points…

For no reason i get my vip points suspended with no explaintion. Apparently abuse of promotions. What the heck is that??? They are the ones that offer the promotions.3 months still not lifted ??

27 November 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing this, and for raising it clearly.

VIP redemption suspensions tied to “promotion abuse” typically relate to automated checks under the VIP/promo rules (how offers are claimed/used across accounts, devices, payment methods, or play patterns), not simply accepting a promotion that’s advertised. The quickest way forward is a case-specific review so you can understand what triggered this and what’s required to restore redemption access.

Please contact our friendly 24/7 team at support@crhelpdesk.com with your username and any ticket numbers, and request an escalation to the VIP/Rewards team for a clear status and next steps.

Rated 3 out of 5 stars

I got a temporarily suspended

I got a temporarily suspended on my rewards point have 100.00 euro . when i try to redeem my rewards i get this message . We regret to inform you that the redemption of your Casino Rewards VIP points has been temporarily suspended. . When i ask support about this every time i deposit i will still earn points .but never get a answer to how long suspended will last

7 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing this with us.

Upon account investigation, I can see your VIP Points balance is now available to redeem again.

To clarify:
A temporary suspension on VIP point redemptions is usually linked to an automatic rewards eligibility review under the VIP program rules. You can still earn points through depositing and wagering, and once the review criteria are met, redemption access can be re-enabled—your team can confirm exactly what applies to your account.

For a clear status update and the most accurate timeframe, please email our friendly 24/7 support at support@crhelpdesk.com with your username, and request a review of your VIP redemption suspension.

Rated 1 out of 5 stars

The most scammer ever you will see and…

The most scammer ever you will see and talk too thy won’t let withdraw
.
Risk management never replies, thy don’t except request of change information been over a week and thy never reply to me don’t ever waste your time or money
I was at 150k
Thy said 4K every Friday
Never happened
And every time you contact them thy put you through so much
Any person in Canada should not play at there sit

You guys have been worn

2 January 2026
Unprompted review
Rated 1 out of 5 stars

I was sent mail that gave me 25$ award…

I was sent mail that gave me 25$ award when I tryed to use it they said I'm on temporarily suspension and that I need to earn my rewards and gave me options to play more ok ok am I missing something here I have been playing at this casino for 10 years really suspension and I need to earn them please keep them I am not ever going to play with you're sights ever again keep you gifts with conditions num one you'll never ever get threw 50/50 play threw num 2 gift is a gift num 3 keep it I'm done

5 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your review and for being a long-time player with us.

If a $25 reward shows as unavailable due to a temporary suspension, it’s usually tied to an account or Rewards status check under the program rules—not a removal of your loyalty. The quickest way to clarify what triggered it and what’s required to re-enable redemption is to have the team review your account directly.

Please contact our friendly 24/7 support at support@crhelpdesk.com with your username and the email offer details, and they’ll provide a clear status and next steps.

Rated 2 out of 5 stars

Not taking care of business

Initially when I came across Casino Rewards it was OK. I went through the verification process and was definitely not enthralled to say the least. Some of its dialog came across as threatening. You make a deposit and you seldom get your bonus. If you make another deposit you need to write down the game you are playing. It can be quite some time, sometimes hours or the next day before you find out where your money went. If it does accept your deposit it doesnt return you to the game you were playing. When playing slots you can spend 100+ and not even be teased with the games bonus hits. You will sit and watch as every penny is sucked out of you causing you to feel cheated and depressed. No dampener as it drains you dry and asks for more money.
When you use multiple Casino Reward sites you will have many usernames and accounts. Going back to one of the Casino's you may have preferred is often difficult as you may have multiple accounts on the same site.
When I would make a deposit it was coin toss as to what company may be dealing with my bank. I found a web app hiding behind my interact with five check boxes of which Share was checked. Cloudflair popup telling me my DNS was being circumvented and redirected. My Security software started beeping and flashing with a Critical warning telling me my banking information had been compromised.
When a site tells you they have a high payback rate, check and see if there is a hidden clause indicating its calculated over multiple years.
I rarely received my bonus's so I didnt have a playthrough to have to deal with.
I unsubscribed a couple weeks ago and am still receiving emails.
I found a site that is seamless, fun, no hassle, no play through and a five minute checkout without having to send your last years tax form and wait over the weekend to receive your withdrawal.
Casino Rewards has a good thing going, if they can find their way back to actualizing they have customers. If entertainment is their business then treat their customers paying them money with at least a basic amount of enjoyment. We all know what it feels like to be taken for granted and have someone beg for our money as gamblers but we dont expect to be quickly left depressed and saddened.
On the positive side they let you demo their games.

I can also share the detail of when trying to withdraw 400 dollars shortly after withdrawing 1000 successfully I was met with a notice that I wasnt authenticated. In order to receive the withdrawal I was to provide a copy of my bank account activity statement. HAHAHA. I marked it up as denial to allow me to withdraw the money.

2 December 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for taking the time to share such a detailed review.

Casino Rewards’ verification steps are in place to protect players and keep payments secure, and deposit descriptors can vary because transactions may be processed through approved payment partners—only for deposits you initiate. If a deposit doesn’t reflect immediately, support can trace it and confirm exactly where it landed.

Bonuses and wagering requirements are standard across the industry, and our slots offer high RTP with the Highest Win Rate Guarantee, though results can still fluctuate session to session.

For account duplicates, missing bonuses, email preferences, or any security concerns, please contact our friendly 24/7 team at support@crhelpdesk.com so we can review your accounts and get everything streamlined.

Rated 2 out of 5 stars

No Payouts

Played here many years all the site Casino Rewards offer. I had a poor win rate on here. I’ve spent a lot of money, never won half what I spent. So I moved on!

4 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your review. We're looking forward to welcoming you back and hoping to celebrate a big win with you !

Rated 1 out of 5 stars

1 star is being generous.

1 star is being generous.
They falsey advertise promotions then fail to rectify the issues.
In my personal experience with live chat, all 5 operators (maybe bots and yes I tried 5 seperate times for this 1 issue) ended our live chat the moment I said I did not receive my deposit free spins bonus as advertised in an email I recieved when I signed up.
To this day I still have no resolution to that issue and I doubt I ever will.
It's obvious ...this company is all about the money and not about the experience.

(As requested ...more details...

I signed up to one of their casinos.
The email I recieved from them welcomed me and offered me 40 free spins for $1 ... I claimed that offer via the email and deposited the required amount but never got the spins bonus.
When I reached out via live chat ..5 operators (yes 5 attempts) ended the chat conversation soon as I mentioned the reason why I was contacting them.
I looks as if the email was a ploy to farm credit card data which I have previously fallen victim to and fyi ... 5 times your support chat ended connection with me so telling me to contact them to rectify the issue is pointless...your response to this review is as scripted as the live chat chat bot operators)

1 January 2026
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your feedback, though it appears there may be some misunderstandings in your comments. We are committed to honoring all of our promotions, provided they originate from us and are advertised on our sites.

To clarify any confusion and verify the details of the promotion in question, we encourage you to contact our support team. They are ready to assist you at support@crhelpdesk.com.

When reaching out via email, it's crucial to include as much detail as possible to assist us in understanding your issue fully. This means providing screenshots, the exact time you encountered the offer, and any other relevant information. Our responses aim for consistency, which might come across as scripted, but this approach ensures clarity and efficiency in addressing concerns. If your issue is genuine, supplying the necessary details should be straightforward. The next step is yours to take.

Rated 5 out of 5 stars

The whole process has been great

The whole process has been great! I enjoy gambling in the casinos through Casino Rewards only. I know that there won't be any other charges coming out of my bank account, like what has happened every other time I have chosen a different website.Even in those times where I have been kicking myself for over indulging, I know I have to be accountable for my own actions. It's the same as everything else we do in life. If not done in moderation by our control, we no Ionger are in control. They give us all the warning signs from those of us who lost control and for those of us that could lose control. For me, it has been and continues to be my perfect reminder, not to get carried away with any one addiction and to live life enjoying what we can afford. To all those people leaving poor reviews, it sounds like they have no self control and are upset about losing their money! Of course most of us will lose money, it's us who decides on how much we lose. Put the blame where it belongs.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

If you are considering playing at…

If you are considering playing at casino rewards do yourself a favor and stay far away. For one a rating under 2 stars speaks for itself. In my case the games seemed rigged at times. Also when I opted in for the 24 hour deposit limit of 50per 24 hours which they implemented for 2 days then without warning locked me out of my accounts for 6 months. Which I loose all the privileges as a daily player and all comps. That is a gross misus of power and an illegal act by this casino. I hope my story saves you from becoming a victim of this crime like me.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

This game is a scam they use promotion…

This game is a scam they use promotion to get people don’t trust them I won money and they send it back to the gsme after they say I can’t withdraw because I have bonus this gsme is such a scam please be careful of this they really know how to get you . Worst game ever please don’t fall for them they not a good game

27 December 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for providing your feedback. However, the account of events you've shared seems to have some inconsistencies and lacks certain details. If you're encountering issues with receiving your wins, we encourage you to contact our support team. They are available to assist you with this matter. Please reach out to them at support@crhelpdesk.com.

Rated 1 out of 5 stars

This company that runs so many trash…

This company that runs so many trash casinos is just trash do not gamble at any of these casinos you have been warned games are trash bouns buys are trash doesn't matter what game or even with deposit match. Absolutely disgusting you have been warned

29 December 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

It's regrettable that your experience hasn't matched the enjoyable gaming sessions that thousands of our other players have had at our casino. If you have any suggestions for improvements or need further assistance, please don't hesitate to contact our support team at support@crhelpdesk.com.

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