Casino Rewards Reviews 

1,012
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more

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Rated 2 out of 5 stars

Ive been with this casino all sites ive deposited to yukon captain cooks classic zodiac villageo, anyway you get the idea ive spent plenty of money at these casino's and in all the time ive played th... See more

Rated 1 out of 5 stars

I've been a customer of casino rewards for almost 10 yrs. Out of the blue they suddenly are holding my loyalty points, basically forcing me to make deposits. I have contacted them twice with the sam... See more

Company replied

Rated 1 out of 5 stars

I have figured out that casino rewards customer service is al Ai and not actually people. I have noticed after doing some looking into that they target people that have gambling addiction and bate the... See more

Company replied

Company details

  1. IT support and services
  2. Call Centre
  3. E-commerce service
  4. Promotional items

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Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


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TrustScore 1.5 out of 5

1k reviews

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1.7

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(1,012)

230 reviews in the last 12 months

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Rated 1 out of 5 stars

So how can everyone one seem to get a…

So how can everyone one seem to get a reward and I'm a diamond star and I get nothing 😭

7 November 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback.

Rewards Riches is always being refreshed with new opportunities for all players. Be sure to check in regularly and work your way toward Gold Surge for upgraded Rewards. If you would like tips on maximizing your benefits, our friendly 24/7 support team at support@crhelpdesk.com is always happy to assist.

Rated 5 out of 5 stars

I have spent close to $135000 on here…

My first review I said negative things I put in alot of thousands of dollars pretty upset I lost well tonight I won 55000 $ and I am more than pleased to say it's the single best betting site in the world thank u for changing my life for the better no word of a lie solid as a rock this site my god!

3 November 2025
Unprompted review
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Reply from Casino Rewards

Hi Tristan! Thank you so much for your review and congratulations on such an epic win! Continue to gamble responsibly and enjoy your winnings. Best of luck!

Rated 1 out of 5 stars

Here I am writing another review about…

Here I am writing another review about this casino well I am warning you all that this casino is a total rip off I have been playing this online casino for like almost 20 yeas now. and all of a sudden after making a deposit for one of their promotions which I didn´t get a email about that after I got a message about my vip points if that is just that I am indigenous and it seems like they always either put my account on block or I have to pay for a arrears that I have been paid 4 times when I had won over $15,000.00 and a few months after that I won close to $6000 and I had to pay for the same arrears that time to so here I am just trying to say that I have bonuses in this casino and they won´t let me redeem my points like will be the last time I am ever going to play there

28 October 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your feedback.

We want to assure you that we do not discriminate against any player, everyone is treated equally and with respect, regardless of background. Our rewards, promotions, and point redemptions follow the same structure for all members. If you need help with your account, points, or any concerns, our friendly 24/7 support team at support@crhelpdesk.com is always available to assist.

Rated 3 out of 5 stars

i redeemed 2000 points got nothing

i redeemed 2000 in points and never got the money and i wrote to them twice they never responded to any of my requests. im inot sure of the date about 3 weeks ago.

6 October 2025
Unprompted review
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Reply from Casino Rewards

A customer service representative has reached out.

Rated 1 out of 5 stars

Garbage casino don't use it betty is better.

if i could give this casino 0 stars i would now they implement a paywall essentially blocking you from using your points until you prove your commitment too play by spending more money, people on fixed income that can only play once or twice a month with a 20$ max deposits stay away from this casino as you will never be able too use your points, plus they look for any reason they can to without your winnings for as long as they can, at least with other casinos you get your money near instantly and are not locked behind bs paywalls, great way too kill your own casino and the overall experience. already closed my account when support made it very apparent you have to pay more to use the points you already earned.

20 October 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback.

We cannot address account specific matters here. For guidance on your points and benefits, please contact our friendly 24/7 team at support@crhelpdesk.com, who are best equipped to assist.

Regarding your other comments: withdrawals are completed after necessary security checks to keep transfers safe, and many players enjoy smooth, timely payouts. Our support team is real people available around the clock, and we offer a wide range of games and ongoing promotions designed to add value for every style of play.

Rated 1 out of 5 stars

Explanations don't wash

I gather there is a hint of review retaliation. I went to click on rewards riches yesterday and altho I have still been depositing I have been blanked on getting free bits n pieces. Apparently I have to make more deposits to start receiving again. Also I deposited $60 2 or 3 days ago and I had the worst game play ever. I've had to retract part of this review as it was deemed as defamatory. With what I wrote I didn't specifically say it was happening I said it looks like. Another reviewer has stated similar. Anyway I'm not going back to this casino chain. They have told me that if I have any concerns to contact their help desk which I have done repeatedly. They give you the same explanation for the continued extremely bad game play even when I've explained that every game I played behaved exactly the same.and on a couple of occasions I played many games 1 after the other with exactly the same resulting pattern. I was told that it is just pure luck. I must be the unluckiest player at their casinos then I suppose..

18 October 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your concerns. We take your feedback seriously, and we want to clarify that our games use certified random number generators to ensure fairness in gameplay, and we do not manipulate outcomes.

If you have specific concerns about your gameplay or rewards, we invite you to reach out to our support team at support@crhelpdesk.com. Your insights are valuable as we work to improve the overall experience for our players.

Rated 1 out of 5 stars

Won't pay me what I won

I won back in August, they told me that I owe them money from echecks that weren't processed. I dont deal with echecks. They ended up giving me 1651 out of my 3100 winnings and told me to send in documents to collect the rest. I sent in my documents and now they restricted my account and still haven't gotten back to me about the rest they owe me. I won earlier this year and they gave me my winnings. Why am I told I owe them from back in 2022 and why didnt they mention it earlier this year when I won. It obviously wasnt me owing them back in 2022 because I wasn't playing these online slots, let alone, I wouldn't even play that amount they said I owed and I don't deal with echecks and they are not connected with my account.

27 August 2025
Unprompted review
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Reply from Casino Rewards

Thank you for getting in touch. The details you've provided don't quite align, and unfortunately, we lack the means to verify this information on our end. For further clarification and assistance, it would be best to email support@crhelpdesk.com.

Rated 1 out of 5 stars

Be carefully of using VIP points

Why would I not be able to activate and use my vip points ? Because previously i won some money with vip points ? Very suspicious

12 October 2025
Unprompted review
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Reply from Casino Rewards

Please get in touch with our support team if you are having trouble redeeming bonus: support@crhelpdesk.com

Rated 1 out of 5 stars

Rewards riches is beyond a joke

Rewards riches is beyond a joke, at one point and time i was on platinum status and tbh it was no different to all other statuses a SCAM

15 October 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. Rewards Riches is meant to be that little boost that helps you towards your next win. The higher the Level (which is different to your status) the better the prizes. Get in touch with out support team to get tips on how to make the most of this. You can each them at: crhelpdesk.com

Rated 1 out of 5 stars

Cashing out

Well i have been trying to get my winnings of a little 240 dollars,
I have sent my documents 4 times already where they asked me to send ,I get an email that says my documents are accepted, and everytime they say they didn't get them or they say not clear. Always a run around, they must all be bots, and don't ask live chat , only bots also,can't ask a bot a question
And there phone number is a joke, i have the feeling they don't want to pay out and hope you'll give up. Been almost a month this has been going on.
And there still asking me to play.
I would not recommend any of casino rewards affiliates to anyone.

update: well drivers license from Quebec have to been blown up (made bigger) so Cr can read them,
so my documents seem to be all in order, but will see. anyone from Quebec remember to make id's bigger. will keep posting as time goes on

update:: with bigger id finnaly got y winngs, so everything good

30 September 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. We take your concerns about the cashout process seriously. Our team is committed to ensuring all documents are processed correctly and efficiently. If you've sent your documents multiple times and are still experiencing issues, please reach out directly to our support team at support@crhelpdesk.com for immediate attention.

We understand how important it is to receive your winnings, and your experience does not reflect our commitment to player satisfaction. Your insights help us improve our services, and we appreciate your patience as we work to resolve this matter.

Rated 2 out of 5 stars

End of gambling for me. Adiós CR - CASINO REWARDS

I closed my last account with CR today. It was a love affair that had to end, as I was always on the loser end; CR collected quite a bit of money from me, on average, $3650 per year, but this amount could go higher on occasions. They seem to be an audited casino, that is, they can't just take your money. They have rules to follow. Nevertheless, they are a casino, and the house always wins. I have no complaints against staff, they did the best they could for me, with the resources they had. However, I do NOT recommend any kind of online gambling. It's just like alcoholism. You could be deep into an addiction and not realise it. I started in 2016; a budget advisor told me I was bordering on problem gambiing, then I closed most casino accounts, but left the Captain Cooks, one of many casinos run by C-Rewards. Lately, there have been a few problems with payment. I often win much less than what I spend, then they asked which account to pay into, then they split the payment without my knowing. Last time they said they couldn't pay into my bank account, I offered another one and 72 hours later they hadn't processed it, nor they had contacted me. Imagine if I had won millions! Gambling had become a sick habit for me, as I used it to kill boredom and manage stress. The more stress, the more gambling. CR are supposed to promote safe gambling. but it was my bank that did it, usually blocking my card if I made too many deposits in a row. Even being a potential problem gambler, CR made irresistible offers, that even after having lost $40 in one hour, I couldn't help, but buy more casino chits. Since 2015, I've noticed that gambling sites are increasing the speed of bets, at the same time reducing payout. In 2016 I won 1,000 several times. Last year, the biggest win was a 4,000 prize on CR Treasure Quest, on a $48 bet. This year my highest win was a $800 on Cash Splash, on a $3 bet. I lost the lot by letting my greed run wild. I has been a great experience for me. Now I know that people who are vulnerable to problem gambling get sucked in and could even lose all their assets, as it happened to a woman I know. She was determined to win and lost her own home in the hope of recovering what she had lost. CR did restrict my account once I disclosed potential problem gambling. Apart from puttig me in time out, and close most of my other accounts, it didn't do anything different. It still offered cash bonus and free spins several times in a 24-hour cycle. The gambling experience can send you on a trip to another world, where you can freely deny your crappy life. I loved playing Bonny the Pirate, a woman who only made nonsensical statements, but the idea of being on a ship controlled by a female pirate from the 1600s really seduced me. Fiona Lucksley was another character, very pretty, sexy, more suited to male audiences, I imagined she was a bright daughter from Ireland, then the Lucky Leprechaun and so many others that kept me entertained. I was a gold member, but I didn't think I received any special treatment for that. Looking back, I spent at least $30,000 in these past 9 years, but have nothing to show for it. Meantime, precious metals have gone up 350% and I would've been much better off saving the money and investing in silver. I knew I had to fill the void when it came to stopping gambling, and I did it with a writing hobby. DO NOT SPEND TIME IN CASINOS, IF YOU DO, HAVE A TRUSTED FRIEND WITH YOU ALWAYS. In case you are hooked, they may help rescue you. Instead, you could find something useful to do, that will entertain, inform or just help someone fill their time with useful stuff. Lots of love to all of you.

8 October 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your honest review. We'd like to point out something that might be beneficial for you. Our casino offers a range of responsible gambling tools designed to support safer gaming practices. Should you decide to play at a casino again, we encourage you to contact our support team. They are ready to assist you in exploring the safest and most suitable gambling options available to you.

Rated 1 out of 5 stars

are these guys still somehow cheating…

are these guys still somehow cheating players????? how in the world is it even up for debate when you experience dealer getting blackjack both 'live' and non live 20, 25, and even 30 X in a flooking row?! clear as daylight without any pollution what they are doing to players across the board. stupidly bent not a shadow of a doubt

6 October 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your review. To ensure the validity of your experience, we need to confirm that you have an account with us. Please make sure you respond to the prompt requesting your details and fill it out completely, enabling us to accurately locate your account.

Rated 1 out of 5 stars

Played captain Cook casino and I…

Played captain Cook casino and I luckily won.They had a new game out that I wanted to try,put $10 in and got it up to $32.I know there casinos are hard to win on so I went to withdraw my money, minimum withdrawal is $50, that's a joke right there.Got it up to $50 so in got my winnings out.Took 13 hrs to process it then I get a message from from them they hold that money in your account for 2 more days 😆another joke.Dont play any of their casinos,play elsewhere these casinos suck

27 September 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your feedback. We appreciate your experience with winning at Captain Cook Casino, but we understand your frustration regarding the withdrawal process.

Please note that the minimum withdrawal requirement and processing timeframes are clearly stated in the casino terms and on the withdrawal page. If you have further concerns or need assistance, feel free to reach out to our support team at support@crhelpdesk.com. Your input is noted, and we are continually working to enhance our services.

Rated 2 out of 5 stars

played on casino rewards casinos for…

played on casino rewards casinos for nearly 2 years and was lucky to get a couple of small wins, usually they only let you get upto $200 but nothing more so that most dont bother making a withdrawal and if they do they encourage you to reverse it and by the time you wait 48 hours minimum and if the weekend its twice that time most would have reversed $200 hence why they dont let you get any further than that and it's not even necessary to wait that long but it's how they scam you. plus I had a withdrawal to skrill which is instant but it wasnt which is the only time I have ever experienced that.

10 January 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your thoughts. We appreciate your long-term engagement with Casino Rewards. While it's great to hear you've had a couple of wins, we understand your concerns regarding withdrawal limits and processing times.

All withdrawals undergo necessary security checks to ensure safety, which can sometimes extend the timeframe. We are constantly working to improve these processes. If you experienced an unusual delay with your Skrill withdrawal, we encourage you to reach out to our support team at support@crhelpdesk.com for clarification and assistance. Your feedback is important as we strive to enhance our services and provide a better gaming experience for all players!

Rated 1 out of 5 stars

I have played on casino rewards

I have played on casino rewards, on and off for years... I have never had any "luck" on their casinos. It seems all the games somehow stop doing anything at the same time, if you do end up winning, you will go on a long long losing streak, almost as if it is taking back the money you had previously won.

22 September 2025
Unprompted review
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Reply from Casino Rewards

Thank you for sharing your experience. We appreciate your feedback regarding your time with Casino Rewards. While we understand your perception of the gameplay, it's important to clarify that our games function with certified random number generators, ensuring fair outcomes for all players.

Winning can fluctuate, and some players do experience streaks of both wins and losses. If you feel your experience has not aligned with others, we encourage you to reach out to our support team at support@crhelpdesk.com for assistance. Your insights are valuable as we continue to improve our services and enhance the player experience.

Rated 1 out of 5 stars

SCAM! Don't play.

I won $3500 on this site and they said they couldn't verify me and they didn't pay me. They even blocked me from there live chat so I couldn't message them.
Total scammers!
Update. It was in spam so I was talking to you live support and at the end they said I have to deal with your risk management team. I will send an email and worst case I will just send everything to my lawyer if we can not resolve the issue. If it gets resolved I will change my review

21 September 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Hi there,
I can see that a casino representative has emailed out on the 26th September with the subject line "YukonGold", sent from support@crhelpdesk.com. Please check your junk and spam folders, or email us directly on the email above.

Rated 5 out of 5 stars

Awesome

Awesome , best

19 September 2025
Unprompted review
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Reply from Casino Rewards

Thank you for your positive feedback! We’re thrilled to hear that you think our casino is awesome! Your satisfaction is our top priority, and we’re committed to providing the best gaming experience possible. If you have any suggestions or need assistance, feel free to reach out anytime. Happy gaming! 🎉

Rated 1 out of 5 stars

I had 150.00 in my account I don't play…

I had 150.00 in my account I don't play often. They sent me a promotion so I logged in only to see all my money is gone. I tried their stupid chat but it's AI kept making me change my password and the conversation would disappear. I want you to deposit the money in my bank

18 September 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback.

We’ve asked our team to reach out to you directly to review your account balance and assist further.

If you prefer, you can also contact our friendly 24/7 support team at support@crhelpdesk.com.

Rated 2 out of 5 stars

fraud

I played for the first time at the quatro casino and won 200 euros. I received the payment two days later . Then I played and won 800 euros, and that's when it started. They didn 't withdraw money for a whole month, and when they received all the documents, they just silently disconnected the account and still didn 't respond to emails . I wrote to egogra. Egogra wrote to them and they don't respond to my letters .

16 August 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback.

The appropriate team has reached out regarding your account, and we’re unable to assist further on this platform. Please refer to their communication for next steps and feel free to respond if anything is unclear.

Rated 1 out of 5 stars

Still Waiting for My $800 Withdrawal

I’ve played at Zodiac Casino for almost 10 years and usually had no issues with withdrawals. My previous withdrwals including my last withdrawal in August arrived within 3 days.

This time, I withdrew $800 at the end of August. September 1st via eCheck it was marked as released, but the money never arrived. The casino gave me a Merchant Transaction ID, but my bank and PayDirect Billing Solutions both confirmed it doesn’t exist.

Support keeps telling me different things (“technical delays,” “partner bank involved” etc.) but I still don’t have proof of payment or a clear answer. It’s been nearly two weeks, and I feel like I’m just being stalled.

I just want transparency and the funds that are rightfully mine.

Update: While I have been in touch with the payments team on several occasions, the situation remains ongoing and no clear resolution or timeframe has been provided.

Update: Update: I received another “withdrawal processed” email today (September15, 2025), but the funds still haven’t arrived in my bank account. I’ve contacted the payments team again via email and requested that the withdrawal be re-issued via Interac instead (which I have asked multiple times in the chat) of eCheck for reliability. Still waiting for a resolution.

Final Update: I finally received my $800 withdrawal today, processed through Ilixium Canada. Relieved it’s resolved, but the lack of clarity about payment processors caused a lot of unnecessary stress. If you’re playing with Casino Rewards, I’d recommend avoiding eCheck withdrawals and requesting a different method instead.

9 September 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Hi Sue! I can see that you are already in touch with our payments team who have advised of next steps. Please keep in touch with them for further support. Thank you!

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