Recently tried a new game called Kingdom of Spins. After considerable spending got a bonus activated. Bonus paid 0 (ZERO). This occurred on numerous occasions. RTP sucks. Casino Rewards you should be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive been with this casino all sites ive deposited to yukon captain cooks classic zodiac villageo, anyway you get the idea ive spent plenty of money at these casino's and in all the time ive played th... See more
I've been a customer of casino rewards for almost 10 yrs. Out of the blue they suddenly are holding my loyalty points, basically forcing me to make deposits. I have contacted them twice with the sam... See more
Company replied
I have figured out that casino rewards customer service is al Ai and not actually people. I have noticed after doing some looking into that they target people that have gambling addiction and bate the... See more
Company replied
Company details
Written by the company
Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!
Contact info
You should know
1.7
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst experience with a casino ever
Worst experience with a casino ever. Not true to their terms and conditions. Would not credit bonus after meeting the conditions, it’s favoritism by the support manager who can choose who and if they’ll help. My one account they credited me the bonus no problem when I made two separate deposits and did not receive bonus and the other account they would not and were very rude. Would not answer cautions and giving generic responses like a robot. I’ve spent a lot of money here and get treated like garbage I will not be playing any more becuase the manger on suooort right now and the agents Jason and keagan
3 September 2025
Unprompted review
Reply from Casino Rewards
Thank you for getting in touch, Josh. After reviewing your account details, it appears that our support team has successfully addressed your concern. Our goal is to uphold a high standard of customer service, so if anything falls short of your expectations, please don't hesitate to reach out directly to us at support@crhelpdesk.com. We're committed to ensuring you receive the highest quality of service.
i havent received any vip gifts an i…
i havent received any vip gifts an i have been registerd to this casino classic account for a couple years we need more free bonuses
27 August 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback.
Casino Classic and the Casino Rewards program are designed to reward loyalty with exclusive bonuses, VIP promotions, and special offers—including our Rewards Riches bonuses. Many members enjoy these benefits regularly. If you haven’t received VIP gifts or want information about ongoing offers like Rewards Riches, our 24/7 support team is always available at support@crhelpdesk.com. We’re committed to making sure every member enjoys rewarding experiences and timely bonuses.
I can't get into any online casinos
I can't get into any online casinos, anyone else have this problem?
17 August 2025
Unprompted review
Reply from Casino Rewards
Thank you for reaching out. If you’re having trouble accessing online casinos, it could be due to regional restrictions, account settings, or technical issues. Our 24/7 support team at support@crhelpdesk.com is happy to help troubleshoot and guide you through any access problems you may be experiencing. Please feel free to contact us so we can assist you directly and get you back to enjoying your gameplay.
I had been playing at this casino for a…
I had been playing at this casino for a long time. After winning €1820, I withdrew my winnings and continued depositing and playing without using any promotional offers. Despite that, my VIP points were blocked under the claim that I had abused promotions, which is absolutely not true. I asked them to provide proof of what I had supposedly abused, but instead, they just kept repeating that I should play my favorite games.
Later, I played with small bets, but the system seemed clearly manipulated, as my money would disappear within minutes – as if the casino wanted to take back the money I had previously withdrawn. My VIP points remained blocked, and since I eventually lost patience, I moved to another casino where I’m much more satisfied. And this doesn’t only happen to me – the same thing has happened to other players after withdrawing their winnings. They kept telling me that if I played, I would be able to convert my VIP points into tokens, but to this day it has never happened – and it never will.
7 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your experience and for your time as a player with us. While we cannot discuss account-specific details here, we want to reassure you and all members that our games are never manipulated—every outcome is determined randomly, and we proudly offer our Highest Win Rate Guarantee to give everyone a fair shot at winning. If you have any new questions or additional information to provide, our friendly 24/7 support team at support@crhelpdesk.com is always available.
Casino Rewards Review
About a year ago casino rewards was one of the best best casino available in canada but at the moment the casino seems to be completely run by bots which offer little to no customer service should issue occur. If want to actually make / win stay away from the works of these.
11 August 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your feedback. We’re glad to hear you previously enjoyed your experience with us. While we use automated systems like CHIP for quick assistance, our dedicated 24/7 support team is always available at support@crhelpdesk.com if you’d prefer to speak directly with a real person. We remain committed to providing fair play and rewarding opportunities for all our members. If you have any questions or concerns, please don’t hesitate to reach out - our customer service operators are here to help and ensure you have the best possible experience.
Hardest casinos to withdraw from
This is a horrible group of casinos. If you win any large amount of money, expect trouble withdrawing. They will make you verify multiple times before they allow you to withdraw. Then they will make you wait a week to get your money. And if you win a bigger amount than you have deposited, they will only let you withdraw a small portion of that money every single week. Its been a horrible experience for my partner as he tries to get his money from them and they are only allowing him to withdraw a small portion of it every week from the 26 thousand that he has won. I would never recommend anyone to use any of the casinos under casino rewards. Also, their customer service is garbage. Rude, uncaring, and ruthless. My partner is afraid to even review them as they are vindictive and he is afraid they will not let him have the rest of the money hes won. iGaming ontario really should be having a word with them about fair practice..
30 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your feedback. We understand how important timely and smooth withdrawals are, especially after a significant win. While verification steps are sometimes necessary to ensure the safety and security of all players, our goal is always to complete the process as quickly and efficiently as possible.
Please be assured that we do not withhold funds—our priority is to process withdrawals securely and promptly. If you encounter any issues with your experience or our customer service, we encourage you to email us directly at support@crhelpdesk.com so we can review your concerns and provide assistance. We are dedicated to treating every player with respect and ensuring a fair, positive experience for all.
Absolute worst when withdrawing
Fun games .lots to choose. However, the withdrawal process is a pain in the ass. Wait times are the worst and dont even think of contacting risk management cuz they dont answer
30 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your feedback.
Casino Rewards offers a wide variety of exciting games, with withdrawals undergoing required regulatory and security checks to ensure the safe transfer of funds. Processing times can vary based on the method chosen, but thousands of members successfully receive their winnings daily. Our dedicated risk management and support teams are available 24/7 at support@crhelpdesk.com to help with any questions or concerns. We continue to enhance the withdrawal process to ensure it is as efficient and secure as possible.
Just look at the reviews...
Just look at the reviews , their "Hot Games " like Roar of Thunder is an absolute rigged scam to just promote lies about these fake winners.
I have deposited atleast $5000 a week and have not had any big wins and their so called Loyalty programs don't do anything but just send notifications to put more money in .
27 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback.
Casino Rewards operates under strict licensing and undergoes independent audits to ensure every game, including Hot Games like Roar of Thunder, is fair and outcomes are determined solely by chance at the time of play—rigging is not possible. Our Loyalty Program offers real benefits, exclusive bonuses, and tailored promotions enjoyed by thousands of members every day. Our winners list showcases genuine player wins.
For tips on making the most of your loyalty rewards or any questions about your account, our 24/7 support team is available at support@crhelpdesk.com.
They are uncompromising and know how to regulate your game.
They are uncompromising and know how to regulate your game. Evry year is casinorewards loyalyty very problem.
20 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback.
Please respond to the Trust Pilot prompt so that we can locate your account and assist you.
Casino Rewards operates under stringent regulatory oversight, ensuring every game is fair, transparent, and independently audited—there is no manipulation or adjustment of play. Our loyalty program is renowned for rewarding members with exclusive bonuses, special promotions, and valuable ongoing benefits year after year. Thousands of players enjoy these advantages daily.
For guidance on maximizing your loyalty rewards, please contact our 24/7 support team at support@crhelpdesk.com. We stand by our integrity and commitment to fair, rewarding gameplay.
Not sure what’s up this site
Not sure what’s up this site. Won a big amount then all my games went cold then won a few times then been on a losing streak for just about 2 weeks now all games gone cold they tell you your on the verge of another big win but seems like no matter the game u play the amount u wager the casino takes every cent makes this place hard to believe a high rtp even with the so called “hot games” the more you play the more you lose it’s not worth grinding for diamond status you don’t get valued for hitting diamond .
11 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your feedback. We understand that luck can fluctuate, and it’s not uncommon to experience both winning streaks and dry spells with any game. Our Highest Win Rate Guarantee ensures that all players have the best possible chance to win, and our games are designed to be fair and transparent.
We encourage you to take advantage of our ongoing promotions and explore the Rewards Riches program to extend your playtime and maximize your winning opportunities. If you have any questions or would like tips on finding games suited to your style, our friendly 24/7 support team at support@crhelpdesk.com is always here to help.
Your experience matters to us, and we look forward to hearing about your next big win. We’re committed to making every visit as enjoyable and rewarding as possible.
Wtf happened with you guys you’re just…
Wtf happened with you guys you’re just swallowing money without any gains. I used to have play time now I barely last 45 seconds with a 300$ deposit.
You guys are ridiculous I used to enjoy but no more!
22 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback.
Casino Rewards operates with full transparency, high RTP games, and a strict commitment to fair play, backed by independent audits and regulatory controls. Outcomes are determined purely by chance at the time you play—there is absolutely no manipulation or interference. Members win daily, from regular bonuses to major jackpots, enjoying a wide range of certified games.
For personalized assistance, strategy tips, or the latest offers, our live support team is ready 24/7 at support@crhelpdesk.com. We stand firmly by our integrity and our players’ right to a genuinely rewarding experience.
Biggest scam they use pay but for the…
Biggest scam they use pay but for the last 18 months they just screw people over take take and take. Rip off
10 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for your review. The experience you've described doesn't align with how our casino operates. Our games are fair, with outcomes determined solely at the time of placing the bet. For more information on our unmatched gaming experiences and highest win rates, please visit https://www.casinorewards.com/en/highest-win-rate-guarantee.
If you have any further questions or queries, please contact our friendly support team who are more than happy to assist. Please get in touch with them here: support@crhelpdesk.com
Won't pay out my £100 winnings…
Won't pay out my £100 winnings apparently there's a problem trying to put my winnings back on my bank card. They have suggested using bank transfer but I have to give them all my bank details and passport. Well I don't and won't.theres a button there when you go to withdraw bank transfer there withelding my withdrawals. Because they want to do it.yes so they can scam my bank account fraud scammers hope you get closed down soon scam
7 July 2025
Unprompted review
Reply from Casino Rewards
Hi Karen,
Thank you for your feedback and providing more information so that we can locate your casino account.
We appreciate your patience at this time. Ensuring the security and accuracy of all withdrawals is of utmost importance to us. While we strive to streamline our withdrawal process as much as possible, we are focused on our commitment to maintaining the highest standards of security and integrity.
I can see that you are already in touch with our payments team regarding your withdrawal and have been advised of the next steps to ensure a smooth withdrawal. Please follow the advice from our team so we can complete your withdrawal.
Thanks
Customer Loyalty
Thé « rewards riches » is a scam
Thé « rewards riches » is a scam. When you finally get to the 8th day, the level resets and tells you to deposit. Keep in mind I deposited over $1100 in the last week, of which $180 today. I am a long time player with casino rewards and an quite disappointed with them lately. I guess the other comment was right, if you are with the, too long, the perks stop!
3 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback and for being a valued long-time player with Casino Rewards.
We want to reassure you that our offers and promotions, including Rewards Riches, do not stop or diminish based on how long you’ve been with us. Your loyalty is important, and we continuously strive to provide rewarding opportunities for all players.
If you have any questions about Rewards Riches or any other casino-related query, our friendly 24/7 support team is always available at support@crhelpdesk.com to assist you. We’re committed to ensuring you have a positive and enjoyable experience.
Beware of this casino
There are several casinos that operate under the Casino Rewards banner. I have played on Classic and Yukon Gold for several years. If you play these, your experience may be similar to mine. At first things are great; good promotions, generous loyalty program, and quite good player return. As time goes on, and I suspect if you do too well, the return to player decreases, becomes less good and then goes to zero. Games that regularly hit, stop hitting. The VIP reward points they give you will eventually become suspended for no stated reason and with no explanation other than ‘it is a temporary precaution’. Mine have been suspended for months, even though I continue to earn points by following the casinos published rules, I now have several hundred $ worth…that they will not let me redeem. After many inquiries I am told to just keep playing and the suspension will be lifted soon. I realize that on-line casinos should be played with caution but in this case, I believe there is an algorithm tied to my account because the whole thing seems far too orchestrated and systematic. Advice to players…if you win, play. If you stop winning, walk.
4 July 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your detailed feedback and experience with us.
We want to assure you that Casino Rewards is committed to fairness, with no algorithms affecting game outcomes or player returns. Our games are designed with transparency and integrity to provide all players with a fair chance to win.
If you have any account-specific questions or concerns, our friendly 24/7 support team is always available to assist you at support@crhelpdesk.com. We appreciate your input and are continuously working to enhance the player experience.
this casino rewards are scams dont…
this casino rewards are scams dont waste your money or your time
29 June 2025
Unprompted review
Reply from Casino Rewards
Thank you for your feedback. We understand your concerns, but we assure you that Casino Rewards operates with integrity and transparency, firmly adhering to regulated gaming practices. Our commitment to fairness and customer satisfaction is reflected through our numerous success stories and satisfied members: https://www.casinorewards.com/en/winners/
For personalized support or to address specific issues, our dedicated support team is readily available at support@crhelpdesk.com.
good casnio very friendly i got my…
good casnio very friendly i got my winning yesteday 940.00 thanks u
17 June 2025
Unprompted review
Pay attention to the reviews
Pay attention to the reviews, 200x wagering requirements on bonuses is actually insane and they bury this deep in the t&c. Now I'm trying to withdraw to the bank card I used to deposit and they have removed it from the system, telling me to use Skrill instead. Everytime I try to withdraw they cancel the request citing problems with the payment provider! Bunch of crooks.
24 June 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your feedback. We understand that withdrawal rejections can be frustrating, and we want to assure you that these rejections often occur due to reasons beyond our control, typically involving payment providers’ processes to ensure secure transactions.
Please note that wagering requirements are standard across the industry. Many players have successfully met these requirements and gone on to enjoy substantial and rewarding wins, benefiting from ongoing promotions that enhance their overall experience.
Please continue to keep in close contact with our support team at support@crhelpdesk.com so we can assist you directly and keep you updated on the status of your funds. We’re here to help and ensure your experience is as smooth as possible.
Pretty much had it with Casino Rewards
Pretty much had it with Casino Rewards. You can only be dissapointed so much. Rigged gameplay is not in my books. Time to visit live casinos. Online slots only leaves you to programmers and vulnerability. You see it in the glitchy gameplay and crashes they say are a problem on your end. Its all a lie . Casino Rewards. Oldest scammers in the book. Beware of them.
20 June 2025
Unprompted review
Reply from Casino Rewards
Thank you for sharing your thoughts. We assure you that all our games operate with full fairness and integrity, with outcomes determined only at the moment bets are placed. Occasionally, connectivity or device-related factors can affect gameplay, and our support team is always ready to help troubleshoot any concerns you might have.
We encourage you to reach out to our support team at support@crhelpdesk.com for any personalized assistance you may need.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.