Nothing beats a good and fun experience go rocket play!! U keep doing you.. payment was received within few hours after withdrawal
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was told from live support that there is no more technical error for vip upgrade can you please approve now asap VIP Diamond upgrade status • Any eligible VIP bonuses • Possible... See more
Company replied
I was a bit cautious and taken back when I experienced a few issues with with glitches and withdrawals. But after chatting live with a few of the friendly, helpful and efficient staff I have come to r... See more
Company replied
Avoid this website! They make withdrawing your money a nightmare, with constant problems and delays. No proper bank transfer options, just excuses. The games feel like scams designed to make you lose,... See more
Company replied
Company details
Written by the company
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contact info
Canada
- casinorocket.com
3.8
Great
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service always very helpful…
Amazing service always very helpful when need I recommend you guys 100_%
6 March 2024
Reply from Rоckеt Саsіnо
Hello Rebecca,
We're thrilled to hear that you've had an amazing experience with our service!
Providing helpful and efficient support is a top priority for us.
Thank you for recommending us, and we're here to assist you whenever you need. Feel free to reach out anytime for any questions or concerns through our live chat or by sending an email to contact@casinorocket.com. We are available 24/7!
Kind Regards,
Casino Rocket
Good bonuses
Good bonus promotions, quick payout times, good variety of games to play.
#BESTONLINE POKIES
#LOVEITT
3 March 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hi Grace,
We're delighted to hear that you're enjoying our bonus promotions, quick payout times, and variety of games!
Providing a rewarding and diverse gaming experience is what we strive for. Thank you for your feedback and for choosing us as your online gaming destination.
We look forward to continuing to exceed your expectations!.
Please feel free to reach out anytime via live chat or through email at contact@casinorocket.com if you have any other questions or concerns.
Kind Regards,
Casino Rocket
I like the website but it needs more…
I like the website but it needs more bonuses daily
27 February 2024
Reply from Rоckеt Саsіnо
Hello Tyrell,
I'm glad to hear you like our website! Your feedback about wanting more daily bonuses is noted.
I can assure you that the casino has an exciting promotions program! Our promotions staff is rather creative in coming up with unique weekly deals, which you can access after you log in to your casino account on the Promotions tab. Also, the more you play, the more rewards you can enjoy.
If there's anything else you'd like to see or if you have any suggestions, please feel free to let us know.
Kind Regards,
Casino Rocket
Awesome games
Awesome games, great customer service very far withdrawals xxxxx always good time
21 February 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Natasha,
We're pleased you're having a fantastic time with us!
We aim to provide a wide range of exciting games and excellent customer service.
Thank you for your kind words and for choosing us as your online gaming destination.
We look forward to continuing to provide you with a great experience!
Kind Regards,
Casino Rocket
Reply from Rоckеt Саsіnо
Hello Callum,
Thank you for your kind words. Our main goal is to deliver a reliable and trustworthy service. We appreciate the support you provide.
We look forward to continuing to meet and exceed your expectations in the future!
Kind Regards,
Casino Rocket
fast withdrawal
31 January 2024
Reply from Rоckеt Саsіnо
Hello Amanda,
Thank you for your feedback.
We strive to make the withdrawal process as fast and efficient as possible. If you need any assistance in the future, please don't hesitate to reach out anytime.
Kind Regards,
Casino Rocket
Casino rocket is great
Casino rocket is great. Fun, variety of games. Great lay out and all round fun online casino 😄
1 February 2024
Reply from Rоckеt Саsіnо
Hello Renee,
It's wonderful to hear that you're enjoying Casino Rocket!
We're thrilled that you find our variety of games and layouts appealing. Providing a fun experience is what we aim for, and we're delighted that you're having a great time with us.
Thank you for your kind words and support.
Kind Regards,
Casino Rocket
Good bonus promotions
Good bonus promotions, quick payout times, good variety of games to play.
12 February 2024
Reply from Rоckеt Саsіnо
Hello Nicole,
That's awesome to hear!
We're thrilled that you're enjoying our bonus promotions, quick payouts, and variety of games. Making sure our players have a great time is our top priority.
Thank you for your feedback.
Kind Regards,
Casino Rocket
Communication every time I’ve had an…
Communication every time I’ve had an issue the helped sort it out m.Even if it couldn’t be fixed straight away the gave a time frame and stuck to it
10 December 2023
Reply from Rоckеt Саsіnо
Hello watacoolguyz,
It's great to hear that our customer support team has been helpful in resolving your issues promptly and efficiently. Providing timely and effective solutions is a top priority for us, and we're glad that you've had positive experiences with our support team.
Thank you for your feedback and for supporting us.
Kind Regards,
Casino Rocket
great online casino experience
always easy to navigate and a great all-round gaming experience, highly trustworthy and dependable casino site
12 February 2024
Reply from Rоckеt Саsіnо
Hello Anthony,
We're ecstatic to hear that you find our website easy to navigate and that you've had a great all-around gaming experience with us!
Ensuring a user-friendly interface and a trustworthy gaming environment is of utmost importance to us. Your trust and satisfaction mean everything to us, and we're grateful for your kind words.
Thank you for choosing us!
Kind Regards,
Casino Rocket
I WAS SCAMMED
I WAS SCAMMED
I deposited crypto money into my account as directed by their website. after a couple of days I contacted Casino Rocket informing them that it hasn't shown up in my account.
They asked for evidence of transfer that I sent them (even got my crypto company to help)...Unfortunately Casino Rocket keep saying the evidence isn't sufficient and want bank details - and doesn't matter how many time I tell them it wasn't a bank transfer it was crypto transfer and show them the evidence they keep replying with 'Bank transfer evidence'.
After some back and forth, they have now ignored all my emails and contact to date.
I WAS SCAMMED
7 December 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hi John,
After reviewing your account, you are already communicating with the appropriate team regarding your deposit inquiry.
I have also reached out to them to ensure they are aware of your message and will promptly address any additional requirements.
Thank you sincerely for your patience in this matter.
Kind Regards,
Casino Rocket
--------------------------------
Hello John,
I'm truly sorry to hear about your experience. It sounds incredibly frustrating and disappointing.
We understand the importance of resolving such matters promptly and with care. Please share the email address linked to your account to assist you better.
We'll do everything possible to address this situation and provide your support.
I look forward to your reply.
Kind Regards,
Casino Rocket
You staff are quick to respond and are…
You staff are quick to respond and are very helpful
13 January 2024
Reply from Rоckеt Саsіnо
Hi Tracey,
Thank you so much for your kind words!
We're pleased you've had a positive experience with our team. Providing excellent customer service is our top priority, and we're glad our staff has been able to assist you promptly and effectively.
If you need further assistance or have any questions, please don't hesitate to reach out through our live help. We're here to help!
Kind Regards,
Casino Rocket
They have a good range of games some…
They have a good range of games some I’ve played before all the bonuses are endless and really rewarding
30 January 2024
Reply from Rоckеt Саsіnо
Hi Lukas,
Thank you for sharing your positive experience with us! We're delighted to hear that you appreciate our diverse selection of games and find our bonuses rewarding.
Our team works hard to provide an enjoyable and rewarding gaming environment, and it's great to know that it reflects in your experience. If you have any specific feedback or suggestions on how we can further enhance your gaming experience, feel free to share them with us.
We're here to ensure you have a fantastic time at our casino, and we look forward to continuing to provide you with great games and exciting bonuses. If there's anything else you need or if you have any questions, please don't hesitate to reach out to our customer support team through live chat or via email at contact@casinorocket.com.
Kind Regards,
Casino Rocket
I don’t like your withdrawal policy
25 January 2024
Reply from Rоckеt Саsіnо
Hi Brigid,
Thank you for sharing your thoughts on our withdrawal policy. We value your feedback and aim to enhance our services based on user experiences.
Please specify which aspect of the withdrawal policy you find unfavorable. This information will help us address your concerns more effectively and work towards providing a better experience for you.
Your input is highly appreciated.
Kind Regards,
Casino Rocket
Faster withdrawal if your willing to…
Faster withdrawal if your willing to take money instantly,put it back account instantly,no need for I'd checks
27 January 2024
Reply from Rоckеt Саsіnо
Hi Jonathan,
I'm sorry to hear about the challenges you faced. We strive to offer excellent customer service, and your feedback is crucial for enhancing our support.
Please share more details about your specific concerns, and we'll investigate and work towards resolving them. Your satisfaction is important to us, and we're here to assist you in any way we can.
Kind Regards,
Casino Rocket
Great game, good wins. Withdrawal process super easy.
Fast assistance the online chat. Fun game, easy to help.
28 January 2024
Reply from Rоckеt Саsіnо
Hello Mahz,
Thank you for sharing your positive experience with us! We're delighted to hear that you're enjoying our games, finding success with your wins and that the withdrawal process has been easy for you.
Making the withdrawal process smooth and convenient is our priority, and we're pleased to know that it's been a positive aspect of your gaming experience.
Don't hesitate to reach out if you have any questions, feedback, or anything else we can assist you with.
Kind Regards,
Casino Rocket
Great service and games.
28 January 2024
Reply from Rоckеt Саsіnо
Hello Paul,
Thank you for your positive feedback! We're thrilled to hear that our support team has been prompt and helpful to you. Providing efficient assistance is a priority for us, and we're glad to know that you find the game enjoyable and user-friendly.
Feel free to let us know if there's anything specific you'd like assistance with or any suggestions you'd like to share. We're here to make your experience as smooth and enjoyable as possible.
Kind Regards,
Casino Rocket
Free spins and credit and always quick…
Free spins and credit and always quick with any answers.
28 January 2024
Reply from Rоckеt Саsіnо
Hello Michelle,
We appreciate your kind words and are delighted to hear about your positive experience with the bonuses we provide. It's our goal to offer exciting bonuses that enhance your gaming enjoyment.
Our team is dedicated to providing quick and helpful answers to ensure a smooth and enjoyable gaming experience for our players. If there's anything specific you'd like to see more of or if you have any suggestions, feel free to let us know.
Wishing you continued success and enjoyment during your time with us!
Kind Regards,
Casino Rocket
Reply from Rоckеt Саsіnо
Hello Bonny,
I'm sorry to hear about your experience. We strive to provide excellent customer service, and I apologize if there was any misunderstanding.
Your feedback is important to us, and we'll work to address any concerns. If you have specific details or if there's anything else you'd like assistance with, please feel free to share more information.
Kind Regards,
Casino Rocket
Awful scam website
Awful scam website. They wouldn't even let me withdraw 100euro after definitely depositing way more then that. Once I'd had enough of there run around they were happy enough to close my account. Please please don't listen to them "good reviews" this website is absolutely a scam that I've reported.. I'm not desperate for 100 euro they can shove it but for anyone else who may have a bigger wins don't count on ever seeing it transfer to your account. Yes and that withdrawal never made it to my account EVER. And after a long time trying to battle with ye about it I gave up and chose to close the account and let ye keep the money.. it was more important to ye then my custom apparently
6 April 2023
Unprompted review
Reply from Rоckеt Саsіnо
Hello Sinead,
I'm sorry to hear about the challenges you faced with your withdrawal.
Various factors can affect withdrawals, such as ensuring your account is fully verified, meeting applicable wagering requirements, and checking for a maximum withdrawal limit, especially if it involves bonus funds.
I want to investigate this matter further to understand what happened and provide clarity on the situation. Please share your account details or the email associated with your account. This will help me review the specific details of your case and address any concerns you may have.
I appreciate your cooperation, and I appreciate your patience as we work towards a resolution.
Kind Regards,
Casino Rocket
----------------------------------
Hello Sinead,
Thank you for providing your account deatils.
Upon reviewing your account, a withdrawal request was made on the 14th and was still in process when you attempted to make the second withdrawal.
You were informed that you can make another withdrawal once the current withdrawal has been processed and reached your bank.
However, no additional withdrawal attempts were made following this.
I hope this provides clarity.
Kind Regards,
Casino Rocket
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.