Nothing beats a good and fun experience go rocket play!! U keep doing you.. payment was received within few hours after withdrawal
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I was told from live support that there is no more technical error for vip upgrade can you please approve now asap VIP Diamond upgrade status • Any eligible VIP bonuses • Possible... See more
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I was a bit cautious and taken back when I experienced a few issues with with glitches and withdrawals. But after chatting live with a few of the friendly, helpful and efficient staff I have come to r... See more
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Avoid this website! They make withdrawing your money a nightmare, with constant problems and delays. No proper bank transfer options, just excuses. The games feel like scams designed to make you lose,... See more
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Company details
Written by the company
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contact info
Canada
- casinorocket.com
3.8
Great
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Avoid this website
Avoid this website! They make withdrawing your money a nightmare, with constant problems and delays. No proper bank transfer options, just excuses. The games feel like scams designed to make you lose, and the customer support is unhelpful and full of vague responses. Don’t waste your time or money here! Total disappointment. 👎
9 December 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Rock,
We are truly sorry to hear about the difficulties you have encountered with your withdrawal, and we completely understand how frustrating this must be. Timely and efficient withdrawals are extremely important to us, and we want to make this process as smooth as possible.
Once your account is fully verified and all necessary documentation is submitted, we process withdrawals within 24 hours. However, the time it takes for the funds to reach your bank account can vary depending on the payment method, and it may take up to 5-7 business days due to the involvement of banks and their own processing times. We know waiting can be frustrating, and we are continuously working to improve the speed of our processes wherever possible.
If you're still experiencing any issues or if there’s been confusion with support, please don't hesitate to reach out to us directly at [contact@casinorocket.com], and we will prioritize resolving this for you.
We value your trust, and we’re committed to making sure this experience is handled properly. Thank you for your patience as we work to address this matter.
Best regards,
Casino Rocket
Poor payout times.
21 October 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Christopher,
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
Thank you for your utmost understanding.
If there is anything we can do to improve your experience, please let us know.
Kind Regards,
Casino Rocket
stay far away from this site and don't…
stay far away from this site and don't even bother depositing money here, once you win you don't get the money out after talking to them for 2 days i gave up and played them instead. 2 days later I see that I have been double charged on my last transactions, when I talk to them they are not cooperative at all. stay well within this page. just fraud and trickery!!
Norwegian:
hold dere langt unna denne siden og ikke engang gidd å sette inn penger her, når du først vinner får du ikke pengene ut etter å ha snakket med de i 2 dager ga jeg opp og spilte de heller opp. 2 dager senere ser jeg at jeg har blitt dobbelt trekt på mine siste transakjoner, når jeg snakker med de er de ikke sammarbeidsvillige engnag. hold dere langt inne denne siden. bare svindel og lureri!!
7 October 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Malek,
Thank you for taking the time to share your concerns with us. We’re deeply sorry for the experience you’ve had, and we understand your frustration regarding the withdrawal process and the issue of being double charged.
We take such matters seriously, and we want to make this right for you. Could you please send us more details about your account and the transactions in question via email to contact@casinorocket.com. We will investigate the issue thoroughly and ensure a resolution as soon as possible.
We value your feedback and are committed to improving our service.
Kind Regards,
Casino Rocket
I would give no stars if it were an…
I would give no stars if it were an option. There is hardly ANY return on any spin. And they lock your money so that you can't withdraw.
Theives - they should be reported.
5 September 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Rubes,
We are so sorry to hear that you have not had the best experience with our casino.
I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session.
As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.
At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Casino Rocket
Oh it is definitely a fraud thing
Oh it is definitely a fraud thing, I gave them thousands and thousands but when for first time i tried to withdraw like just one thousand this is the problem started for verification part i gave them all documents but still would refuse my bank statement saying it should show applepay? I said that is a mean method of pay but it’s my mastercard being used so i kept giving them my statement they would refuse 2 vio manager saying same thing give us a proff where it shows applepay it took 3 days just for verification and finally a nice PHOEBE person smart one got my point in customer service and she did all the work so loser VIP MANAGERS, they do it on purpose just so they don’t pay you… i haed that 1000 to play more because that is their trick so you lose money… i won made it to 6500$ plus… but just withdraw 6000$ since interac limit…. And guess what aince verfication was done i was supposed to get it within 24 hours and now more than 30 hours still pending managers even said oh I can speed up, never never never in my life in any casinos so much trouble for withdrawal, I keep calling the manager during their working hours but still no response…
23 September 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day xxxAfghanBabexxx,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your withdrawal request. We understand how frustrating this must have been, especially after providing the necessary documents.
Our team strives to ensure a smooth and secure verification process for all our customers. Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.
All payment methods utilized should be confirmed as a license holder obligation.
We appreciate your patience and would like to resolve this issue.
If you could kindly supply us with your email address, we would be more than happy to look into your account.
Sincerely,
Casino Rocket
Terrible returns
Terrible returns - didn't win free games in over an hour of game play. Bet $1 at least and even with 5 in a row or decent wins you get like $0.32 as a win. Also my card details were stolen from this site and used to make purchases that I was quick enough to block with my bank - I know it was this site as it was within 2 days of signing up and I've never had this issue before. Stay clear.
17 August 2024
Unprompted review
Reply from Rоckеt Саsіnо
Dear A M,
Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered. We take feedback like yours seriously as it helps us improve our services.
Regarding your concerns about the game returns, we aim to ensure a fair and enjoyable experience for all players. However, we understand your frustration and will review the gameplay mechanics to see if any adjustments are necessary.
As for the security concern, we deeply regret the situation you've described. Protecting our users' information is of utmost importance to us. We'll also work closely with you to ensure your account is secure and provide any necessary guidance to prevent such issues in the future.
We appreciate your candid feedback and hope you'll give us another chance to provide you with a better experience.
Best regards,
Casino Rocket
No answer in help chat
The site needs a phone number to contact as the live chat is..... No answer🤣...useless..they reply here but waiting for a reply anywhere else😳🙄🙄😂
14 August 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day Luke,
We are so sorry to hear that you have not had the best experience with our casino.
I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.
We apologize for this, and we thank you for your utmost understanding.
We want to offer you the opportunity to share your account details with our team so we can investigate this further.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Reply from Rоckеt Саsіnо
Hi Ryan,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
I’ve had a great experience with Casino…
I’ve had a great experience with Casino Rocket!
The customer support team is awesome—super quick and helpful with any questions I had. Withdrawals are a breeze once your account is verified, it's all pretty smooth and straightforward. Plus, they’ve got a fantastic range of games. Whether you're into slots, table games, or live casino action, there’s always something fun to play.
Overall, Casino Rocket is a top pick for a hassle-free and enjoyable gaming experience. Highly recommend!
18 July 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hi Nathan,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
$1000.00 deposited to win less that…
$1000.00 deposited to win less that $150.00
Return on games is pitiful. I can only imagine what it would've been like to ask for a withdrawal.
Genuine scam vibes with not one game actually having any returns from free games or bonuses.
STAY AWAY
6 July 2024
Unprompted review
Reply from Rоckеt Саsіnо
Good Day!
We are so sorry to hear that you have not had the best experience with our casino.
I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session.
As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.
At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Casino Rocket
CASINO ROCKET! No go area
CASINO ROCKET!! IS A NO GO AREA! Took over 1000 euros of me with only a 80 euro return. Its a terrible casino. If your winning get out with it, if not winning leave Now! None of the games play, and it will kick you out of the game if it's looking like it's playing. Get out stay out, tell everyone to stay away. It's on the take big time!
21 June 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Lisa,
We are so sorry to hear that you have not had the best experience with our casino.
I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session.
As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.
At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Casino Rocket
Reply from Rоckеt Саsіnо
Hi Bobby Young,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Closing my account
Started off awesome then turned to sh## I have had a few wins and loses had a manager 2 last week I won $4,000 played up til $3,5000 then was logged off couldn’t get back on tried kept says oops your request is processing longer then usual
So I went to bed frustrated next day logged on to find winnings gone they said I played it I explained I couldn’t even get on the account manager went to risk team
And they couldn’t find anything so I have sent request to close my account
They say message us to see if we can help what’s the point you say the same thing it’s my responsibility to keep my account secure well I was playing it logged out and I couldn’t get back on this has happened to a few people ThTs I’ve talked to just another way casinos don’t have to pay winnings
Sent heaps of messages to close account my manager
Sent a message to me I see you wana close your account again what’s the reason now when I said it serval times I’ve been waiting for it to be closed
Who wants to stay with yous with a response like that
2 May 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello dear customer!
Thank you for reaching out. I apologize for all the inconvenience you faced and I’m sorry about the way you feel now. Your feedback is crucial as we strive to enhance the player experience. I understand your frustration with the account access issues and the resulting loss of your winnings, and I will try to help you investigate this case.
To assist you further, could you please provide me with the email address associated with your account? Alternatively, you can reach me directly at contact@casinorocket.com. Rest assured that I will personally investigate this matter and provide you with the necessary support and assistance.
Please know that we value all feedback and are devoted to resolving any issues quickly to guarantee your satisfaction.
Kind regards,
Nancy
Customer Experience Manager
Rocket casino is fantastic and so…
Rocket casino is fantastic and so customer friendly I highly rate them for any site for pokies!
28 April 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hi Carlee,
We're thrilled to hear that you had a fantastic experience with our casino!
Our team works hard to provide a customer-friendly environment for all our players. If you have any friends who enjoy pokies, we'd love for you to recommend us to them.
Thank you for your high rating, and we look forward to providing you with more great experiences in the future!
Kind Regards,
Casino Rocket
No winnings in this website!!!!
23 April 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello mary grace,
We're sorry to hear that you haven't had any winnings on our site.
Winning in casino games can be influenced by various factors, including luck and game knowledge.
Our platform offers a wide range of games, so if one game isn't working out, we suggest trying another to see if you have better luck.
If you have any questions or need assistance, please don't hesitate to reach out to our support team.
Kind Regards,
Casino Rocket
Great site 👍👍👍
24 April 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Corey,
Thank you for your positive feedback! We're delighted that you're enjoying our site.
We strive to provide a top-notch experience for all our players. If there's anything you particularly like about our site or if you have any suggestions for improvement, please let us know. Your input is invaluable to us!
Kind Regards,
Casino Rocket
While playing on this site I have had 2…
While playing on this site I have had 2 lots of money stripped from my winnings and they say it's a delay in the system no sorry it's not feels like such a scam site my winnings aren't even safe on this site I currently have a friend that works in a feild regarding fraud and scam sites take a deeper look into this company as we speak very Unhappy customer
23 April 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hi Emma,
I'm truly sorry to hear about your experience, and I understand your frustration. Ensuring the safety and fairness of our games is of the utmost importance to us.
To address your concerns and investigate further, we would appreciate it if you could provide us with more details or your account information. Our team is dedicated to resolving any issues promptly and ensuring that your gaming experience is enjoyable and secure.
Kind Regards,
Casino Rocket
Reply from Rоckеt Саsіnо
Hello Peter,
We're thrilled to hear that you're having an amazing time on our site!
We strive to provide the best possible gaming experience for all our players. Our wide range of games is designed to keep you entertained and engaged.
If you have any feedback or suggestions on how we can make your experience even better, please don't hesitate to let us know.
Your satisfaction is our top priority, and we're always here to help with any questions or concerns you may have.
Kind Regards,
Casino Rocket
0 star. Scam scam scam
No star.
Scam.. u have to do bs verification probably set yourself up for fraud.
They take your money give your a large win. Then you realize you got robbed.
Curse you wicked people for generations to come!
Rocket casino.
Casino rocket.
2 April 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Kevin,
Thank you for sharing your thoughts. I'm sorry to hear about your experience.
Verification is a standard procedure required by many online casinos to ensure compliance with regulations and to prevent fraud.
If there's anything unclear on your document or if the format is incorrect, our team will provide you with instructions on what is needed to correct it.
I would like to look into this for you. To do so, please provide us with your email address so that we can check your account and assist you further.
Kind Regards,
Casino Rocket
Filled with unhelpful NPC's who are no…
Filled with unhelpful NPC's who are no help to any situation, won't let you close your account unless you email them justifying why you want to close your account and then they'll review it, such a joke and obvious attempt at detering problem gamblers to actually leave
27 March 2024
Unprompted review
Reply from Rоckеt Саsіnо
Hello Conor,
I'm sorry to hear about your experience. We take responsible gambling seriously, which is why we have a process in place to review account closure requests. This is to ensure that the decision to close an account is considered and in the player's best interest.
However, I understand your frustration and will pass on your feedback to our team. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.
Kind Regards,
Casino Rocket
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