CASO Design Reviews 219

I bought and paid for a microwave it supposed to be delivered within 3 to 5 days its now 2 weeks, l have had no response from the company, they dont answer phone or reply to emails. If there was a problem if they let me know that would be something, but nothing .

I bought the VRH 690 to replace an old "cheap" Chinese model with what I thought was some quality German engineering, particularly as I liked the idea of the lid closing bar rather than the side buttons many models have.

Despite very careful placement of the bag edge in the machine many times as the vacuum cycle finishes just as the hot sealing starts, air will re-enter the bag. I have tried to isolate the cause of the leak and as far as I can determine it seems that the machine seals are not adequately sealing at the bag edges. (The machine will hold a vacuum without problem if no bag is used).

The only way to use the machine is to use the "manual vacuum" button, if air is re-admitted when the button is released (before pressing the sealing button) the bag must be taken out, and replaced in the machine before trying again.

I have tried contacting the manufacturer twice, politely asking if they have any suggestions as to how to remedy this issue and not received any reply.

The machine is also quite wasteful even when working as about 1 inch of extra bag is needed beyond the hot seal line.

There is really no reason to buy such poor quality product when you can get the same direct from china for a fraction of the price.

Indecent company that does not keep promises. I have to dispose of my caso sound & cool loungetable because of a broken glass top. They promised me a new one free of charge in october. Had to remind them in december. By the end of january, they had received the shipment in return due a customs problem, and they did not inform me. I was promised to receive it in a few days. Nearly three weeks later, I was contacted by customs authorities claiming 80 euros in import taxes. This was agreed to be paid by Caso, but they did not stand by their promise of free of charge. As I have lost all and any trust in them, I told DHL to return it to Caso. My expensive loungetable is now useless. I will never deal or interact with Caso design again. 25% of original price is not free of charge. And the customer should be informed when a promised replacement is returned. Instead, they chose to ignore our appointment until I sent an inquiry. They clearly do not care about their customers.
Update: After receiving Caso's remarks to this review, my impression of them is strengthened. I find it apalling that they are suggesting my experience is not in accordance with the truth. The promise was made by October. I promptly notified them of the issue of import taxes, and received no objections. Two months later, nothing was sent. An additional month later, they claimed that a shipment was made, but did not bother to inform me that this shipment was returned to Caso due to "a customs issue." I was still promised delivery free of charge. Yet I received an invoice for 25% VAT. I asked the carrier to return the shipment, as I no longer trusted Caso, and I informed them of this. The carrier reached out and received guaranteed payment from Caso. I've asked for instructions on how to mount the glass top. They have not responded. It is all documented in the emails you've got. There is no distortion of actual events here. Ask your employee Herr Lauper to provide you with a copy of these. I find your claim utterly insulting! You may be keeping promises - but it is apparently required to remind you several times. ANnd I still haven't received any instructions of how to mount the glass top, although I distinctly inquired about it. I maintain my previous statement. You are not trustworthy, and you do no care about your customers!

Purchased a hot water dispenser HW660 was good for
first few days now after a minute or so starts to dispense more hot water and flow is not so good (Does this need to be turned of from plug socket after every use)

Everything we bought - an expensive Caso inverter microwave and PJ1000 juicer with a digital regulator, everything broke down exactly one year later!
I can send photos and descriptions of each breakdown. It is impossible to repair anything, either no one has the parts, or it is unreasonably expensive. It is as if they are deliberately programming the defects.
In addition, they have nothing to do with Germany, everything is made in large factories in China, which do everything with low quality. A disgusting impression of dishonest business practices.

The quality of Caso is simply disgusting! Parts break exactly after a year, as if you program the warranty period so that the device breaks down exactly after this period. Our microwave oven has already broken like this, because the cable in the door fell off, and a juicer stopped working, which is easier to throw away than to sort out the problem.
You can call your devices German or Swiss, but in fact they will remain low-quality products made in China.

I bought a Caso coffee grinder from Worten's Outlet, however, being an outlet item, it might come without some accessories. It happened that it came without the lid for the compartment that stores the coffee beans in the grinder.

I contacted Worten, and they informed me that they didn't have the accessory. I decided to keep the product anyway because it is of very good quality. Without expecting much, I contacted Caso's customer service, and they responded via email saying that they had the mentioned lid and would send it to me by mail at no cost. After some waiting, the lid arrived perfectly, and today I can fully enjoy my grinder.

I thank Caso for the phenomenal service and exceptional CRM to maintain good relationships with customers.

Thank you.

10.10.2025
Follow-up to CASO Design's Response
Dear CASO Design Team,
Thank you for your response, even if it comes more than 1½ years after I wrote this review. While I appreciate your acknowledgment of the issue, I must emphasize that I strictly followed the instructions provided in the user manual, which came with my product and this explicitly listed glasses as suitable for cleaning. Nowhere in my manual was there a warning about potential damage to anti-reflective coatings.
This omission in your documentation has resulted in significant damage to my eyeglasses, rendering them unusable. I also note that, since this review, you have updated your manual and added guidelines for cleaning glasses. This clearly indicates that you are aware of the problem.
I believe it is only fair for your company to take responsibility for this oversight.
Sincerely,
Thomas Pedersen

Original review:
I have received a Caso Jewelry Cleaner 1500 Ultrasonic Cleaner as a gift, and I would not recommend anyone to buy it. After following the instructions as per the user manual for cleaning glasses, our eyeglass lenses are now ruined. The anti-reflective coating started peeling off, providing an uncomfortable view when looking through the lenses.
The manufacturer, CASO Design, has refused to take responsibility and will not replace the glasses, so I cannot recommend purchasing anything from this company anymore.

I have the WK2500 kettle, good looking, but cheap China Design underneath.
The lid design is extremely fragile with only a couple of mm2 plastic in the weakest casted spots - as an engineer I call this “designed to fail”.
I wish I could upload a picture for everyone to see....

I am trying to order a part for my Milk Frother. It is the magnetic whisk. I have bought two frothers. I love the design, but I need a new whisk. I live in Canada also.
The website was not helpful.

Caso Germany is great! I like products that i have from them!

This place is great if you get the correct item you ordered. Their customer service really good.

Defective Coffee machine - incompetent repair!
We bought a Caso Cafe Crema One for €550 in May 2018. After 18 months it suddenly started to dispense water all over the kitchen work surface, whilst still connected to the electric supply, thereby creating a safety hazard.
We returned the item to Braukmann GmbH as the 'responsible' company for Caso, and they returned it to us approximately 2 weeks later, claiming to have repaired it.
Clearly they hadn't even bothered to test it, as the problem had not been resolved and the machine was just as defective as beforehand.
So much for "German quality" - whether manufacturing or service, this company is an absolute disgrace and just wastes the Customer's time.