CASO Design UK Reviews 179

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effective functionality, often highlighting how well-made and efficient items like hot water dispensers and air fryers are. Many people appreciate the quick and well-packaged delivery service, noting that orders arrive promptly and in excellent condition. The overall purchasing process, from ordering to receiving the product, is frequently described as smooth and straightforward. However, some people were dissatisfied with customer service, citing issues such as unresponsiveness to inquiries about delayed or undelivered items, and difficulties with warranty claims for faulty products. A few customers also mentioned receiving products via different delivery services than advertised, leading to dissatisfaction.

What people talk about most

Product

People report positive experiences with products, highlighting their quality and thoughtful design. Many... See more

Quality

Reviewers highlight positive aspects of quality, praising products like microwaves for being smart-looking... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the ordering process... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers praised the quick, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

Found machine in their sale and decided to purchase. Really good and fast service. I had a cheaper model with no control over volume so many overflow accidents. Also, water (despite company claims)... See more

Rated 5 out of 5 stars

Great vacuum sealer, the bags are really thick as well, brilliant that the sealer can be charged rather than plugged in. This is going to save me a lot of money by keeping veg fresher for longer. Afte... See more

Rated 5 out of 5 stars

Best buy, with osteoarthritis this has made life so much easier. I'm so pleased with it. Delivery was quick and well packaged, reordering filters, they came next day, very happy purchaser.

Rated 5 out of 5 stars

Early days, but so far all good. Quick delivered, easy to set up, working as expected. A nice addition to the kitchen, hopefully will stand the test of time as not cheap for effectively a kettle repl... See more

Company replied


Company details

  1. #81 of 95 best companies in Kitchenware Shop
  2. #104 of 134 best companies in Appliance shop
  3. #165 of 196 best companies in Electronics store

About CASO Design UK

Written by the company

Combining Functionality with Aesthetics

CASO Design UK has been at the forefront of innovative kitchen technology since 2003 with the goal of creating kitchen appliances that are a pleasure to use. With modern technology, intuitive operation and beautiful design, we bring practicality and elegance to everyday life.

Hot Water Dispensers
Wine Coolers
Ice Cube Makers
Vacuum Sealers
Kitchen Scales
Accessories
Bundles
Deals & Offers
Shop All
Free Next Day Delivery
5 days a week*

2-Year Warranty*
Trust in our design and engineering.

Hassle-free Returns
Free returns on main units

Pay-in-3
Shop now, pay later with PayPal Credit

SHOP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

179 reviews

5-star
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Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent Products & Service

Well designed and made with thoughtful extra functions. Appreciate the variable temperature settings for the water dispenser for brewing teas and coffee at the optimum temperature. The microwave is great, very smart looking and solidly made. It's also a grill or a convection oven as well as a microwave with a spacious rectangular base area rather than a round turntable.

31 March 2026
Rated 5 out of 5 stars

Great vacuum sealer

Great vacuum sealer, the bags are really thick as well, brilliant that the sealer can be charged rather than plugged in. This is going to save me a lot of money by keeping veg fresher for longer. After trying for the first time I came back and ordered more bags, I got a great discount as well.

24 February 2026
Rated 1 out of 5 stars

Purchased the HW 770 hot water…

Purchased the HW 770 hot water dispenser, during the 6th cup, less than 24 hours old, the unit started burning and stopped dispensing hot water. Contacted Caso customer service who sent a return label, and in the message it stated that once received a replacement would be sent within 14 DAYS. All emails questioning this 14 days were ignored. Eventually insisted on a refund and per consumer rights. Absolutely rubbish customer service

7 February 2026
Unprompted review
Rated 5 out of 5 stars

No More Scrubbing

Great product. No more using silver foil or grease proof paper. Nothing sticks. Had a few baked on spills but they easily washed off without any effort. Well recommend.

2 February 2026
Rated 3 out of 5 stars

My purchase came the next day as…

My purchase came the next day as promised.Despite me then feeling a little apprehensive,putting it together etc,it has proved to be excellent. As someone who used to boil the kettle I'm sure my energy costs are lower.

5 February 2026
Rated 2 out of 5 stars

Arrived in good time but was faulty…

Arrived in good time but was faulty leaking hot water from underneath phoned for advice no one answered the calls I made so sent e mail slow to respond, I was told to print returns label send back for a refund find that strange they did not ask if I wanted a replacement so I have purchased a different model

29 January 2026
Rated 5 out of 5 stars

Hot water dispenser

The hot water dispenser I bought stopped working after a month. I contacted customer service, and they replied quickly and replaced it with a new one for me within one week.

17 January 2026
Unprompted review

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