I've been ordering with Castaway Cottage for a couple of years now, and they are the loveliest local company. The customer service is great, and the products are AMAZING! I don't buy any other wax... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We absolutely love Castaway Cottage’s bath bombs! My children adore them and would have them every bath time if they were allowed. We have tried other companies and these are by far the best. Lovely f... See more
Good service. My delivery didn’t arrive, so I contacted the team & they resent it & it arrived v quickly. Thanks so much. Lovely products
Company replied
I've reviewed Castaway Cottage Wax Melts before but had to come back and leave another review. I've used a couple of other wax melt brands in the past 12mths and since getting my recent purchase from... See more
Company details
Written by the company
Handmade unique, beautiful cruelty free bath bombs, soaps, haircare products and wax melts. Made in Hertfordshire.
Contact info
Maylands Business Centre, Redbourn Road, HP2 7ES, Hemel Hempstead, United Kingdom
- 01442 767530
- enquiries@castaway-cottage.co.uk
- castaway-cottage.co.uk
4.8
Excellent
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Smell lovely and the scent lasts
Smell lovely and the scent lasts! Well priced and delivered quickly. Lovely small business that I would recommend (and I do!)
23 November 2023
Wax melts
Delivered to my house personally, beautifully presented box of spa wax melts
24 November 2023
Always prompt service at a great price
Always prompt service at a great price. Beautiful smells and lots to choose from.
8 November 2023
Brilliant!
I've been ordering with Castaway Cottage for a couple of years now, and they are the loveliest local company. The customer service is great, and the products are AMAZING! I don't buy any other wax melt/candle products at all now, Castaway are my favourites!
28 October 2023
I love this product and always rebuy
I love this product and always rebuy. Website is easy to use and I get easy free delivery.
24 October 2023
Cannot be beaten on fragrance and duration of smell.
I've reviewed Castaway Cottage Wax Melts before but had to come back and leave another review. I've used a couple of other wax melt brands in the past 12mths and since getting my recent purchase from Castaway Cottage I vow never to stray again. The quality of these melts simply cannot be matched. I can burn my melt for 30mins and blow the candle out and the room is filled with scent for hours. I'm on my 3rd day of one melt day and the smell is still as strong as it was to begin with. This new fragrance (Rose & Peppercorn has to be a new favourite of mine too)
20 August 2023
Five star products and service as…
Five star products and service as always! Ordered soaps and wax melts this time. All fabulous!
27 July 2023
Amazing products and great service
10 July 2023
Quick delivery . Beautifully packaged.
Not my first experience with Castaway Cottage and as before the service was great. They are local to me and the product arrived very quickly hand delivered and beautifully packaged. Easy to navigate the site and order. Thank you
17 April 2023
Wax Melts Order
My order was a little bit late so I contacted castaway cottage and Lou delivered my order personally the same day . It was brilliant service !!
Thank you castaway Cottage
18 March 2023
Smells amazing!!
Someone got me a gift set for xmas and I loved the smells so much I immediately ordered more.
2 January 2023
Gorgeous and high quality
Gorgeous and high quality products, with a lovely personal touch. We’ve used a couple of the bath bombs we ordered and you can smell them on your skin for hours. The shower steamers make the shower feel like a steam room. Would highly recommend!
20 December 2022
We love the bath bombs!
We absolutely love Castaway Cottage’s bath bombs! My children adore them and would have them every bath time if they were allowed. We have tried other companies and these are by far the best. Lovely fragrance and exciting colours but still gentle enough for children’s skin.
30 December 2022
The best wax melts I have ever had
The best wax melts I have ever had! I do not buy now from anywhere else. Incredible choice of scents and very quick service. Always beautifully wrapped!
15 December 2022
Reply from Castaway Cottage
Thank you so much Zuzana for your feedback on our wax melts. We are always adding to our collection. If there is a fragrance you'd love to see but we don't stock, please drop us a message.
Products are amazing and beautifully…
Products are amazing and beautifully packaged.
Communication is really good
21 December 2022
Reply from Castaway Cottage
Thank you so much Hannah. We're so sorry your order was affected by the postal strikes but it sounds like it was worth the wait.
Perfect products
Easy to use website, lovely handmade products that smell amazing! Perfect family business I’m always happy to buy from!
11 December 2022
Reply from Castaway Cottage
Thank you so much Odette. We're glad you love the goodies. Thank you for your continued support :-)
Castaway cottage products are of fine quality and so eco friendly
Castaway cottage products are wonderful. They have the most amazing fragrances, the handmade quality is superb and the ethos behind the company is so eco friendly. The fantastic family who run it go above and beyond to delivery quality products to your door!
29 November 2022
Reply from Castaway Cottage
We are blushing here Rae! Thank you so much for the review. We think about how we create a lovely product with minimum impact. We hope you enjoy your new order :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.