I've been ordering with Castaway Cottage for a couple of years now, and they are the loveliest local company. The customer service is great, and the products are AMAZING! I don't buy any other wax... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We absolutely love Castaway Cottage’s bath bombs! My children adore them and would have them every bath time if they were allowed. We have tried other companies and these are by far the best. Lovely f... See more
Good service. My delivery didn’t arrive, so I contacted the team & they resent it & it arrived v quickly. Thanks so much. Lovely products
Company replied
I've reviewed Castaway Cottage Wax Melts before but had to come back and leave another review. I've used a couple of other wax melt brands in the past 12mths and since getting my recent purchase from... See more
Company details
Written by the company
Handmade unique, beautiful cruelty free bath bombs, soaps, haircare products and wax melts. Made in Hertfordshire.
Contact info
Maylands Business Centre, Redbourn Road, HP2 7ES, Hemel Hempstead, United Kingdom
- 01442 767530
- enquiries@castaway-cottage.co.uk
- castaway-cottage.co.uk
4.8
Excellent
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Reply from Castaway Cottage
Thank you so much! We have so many wax melts to choose from, so we're pleased you love them.
Awesome service & products
9 November 2022
Reply from Castaway Cottage
Thank you! You're an awesome customer
Beautiful products delivered free to my…
Beautiful products delivered free to my door by hand!
3 November 2022
Reply from Castaway Cottage
We're so pleased you loved your Castaway Cottage goodies!
The melts are Lush!!!
The individual wax melts smell divine. So Lush! Worth every penny spent. Received 2 free wax burners with my large selection of melts.
They arrived this afternoon via mail and goods are very well packaged.
Will be a returning customer and buy again. Thank you.
24 October 2022
Reply from Castaway Cottage
So pleased to hear you love the wax melts. The wax burners make a great gift and look gorgeous lit.
We use eco friendly packaging and also recycle as much as possible too.
We look forward to your future order :-)
A beautiful birthday pressie
Lovely product and packaging and delivered on time with no fuss.
6 October 2022
Reply from Castaway Cottage
Glad you like the products and thank you so much for the review, we really appreciate it.
Love the products
7 October 2022
Reply from Castaway Cottage
Thank you so much for your review. Really pleased you love the products :-)
Always a brilliant service and a lovely…
Always a brilliant service and a lovely family business with great values.
5 October 2022
Reply from Castaway Cottage
Thank you so much Gaby! We hope you enjoy the wax melts.
Lovely bath gift
I have not used these products myself as I bought them as a gift but they looked & smelled lovely.
Bath bombs
Delivery was really quick
20 August 2022
Reply from Castaway Cottage
Thank you so much for choosing Castaway for your gift. We hope your recipient enjoyed them :-)
Amazing service and quality!
We've always found castaway Cottage to give the friendliest, quickest service and the quality of the products is top notch! Pure luxury!
Highly recommended!
28 July 2022
Reply from Castaway Cottage
Thank you so much for your lovely review! We aim to please with our products
Reply from Castaway Cottage
Thank you! We hope you enjoyed the products.
Reply from Castaway Cottage
Thanks for the feedback on the website and we're delighted you enjoyed your items too.
The bath products arrived I good time…
The bath products arrived I good time and in good order as well as beautifully presented.
13 July 2022
Reply from Castaway Cottage
Thank you so much. We're glad the products all arrived safely.
Perfect gift for my friends Birthday
Perfect gift for my friends Birthday. I would highly recommend. Thankyou
5 July 2022
Reply from Castaway Cottage
Thank you so much for your review on your gift box.
Fabulous products
Fabulous products, great customer service, really lovely gifts. Always a pleasure to order from Castaway Cottage, would highly recommend.
28 June 2022
Reply from Castaway Cottage
Thank you so much for all your regular gift orders. We're glad your recipients love them too.
We love Castaway Cottage’s products
We love Castaway Cottage’s products and use them all the time. We particularly like the different soaps and the zinger bath crumble. They are always very helpful and delivery is always prompt.
23 June 2022
Reply from Castaway Cottage
Thank you. Zinger crumble is a winner! We think it is also a great way to zhuzh up a foot soak too :-)
Absolutely beautiful products
Absolutely beautiful products, love them all. I will be getting my Christmas goodies later in the year.
28 May 2022
Reply from Castaway Cottage
Thank you so much for your recent orders. Our bath bombs and crumbles are perfect little stocking fillers.
Absolutely divine!
Thank you Castaway Cottage for the latest delivery of beautifully packaged soaps and shampoo bar! The scent as I opened up my box of goodies was absolutely divine. Everything was well packaged and felt personally handpicked for me! I love that everything is vegan friendly and that products are made locally too. The Peace, Love & Unity soap bar is a lovely touch too with profits going to charities to aid Ukraine.
23 April 2022
Reply from Castaway Cottage
Thank you so much for the review. We're glad you loved your delivery and the Castaway goodies. Our shampoo bars are long lasting and a popular travel companion. We're really proud of our Ukraine fundraiser soap - thank you for your support.
Lovely soap
Lovely soap
This was a charity soap in aid of Ukraine, colours and smell was great.
8 April 2022
Reply from Castaway Cottage
Thank you for your review on our soap.
Mothers Day Gift
Great service and loved the presentation too! Good luck familia! Nice to have met you all, Paulo
2 April 2022
Reply from Castaway Cottage
Thank you so much for the lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.