Castle Green Homes Reviews 

578
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and sales advisors are extremely helpful, welcoming, and consistently supportive throughout the entire property-buying journey. Many people also deeply appreciate the smooth communication, friendly environment, and professional guidance provided when purchasing and settling into their new homes. However, some reviewers were not happy with the service, mentioning frustrating delays, poor communication, and unresolved property defects regarding after-sales care. A few other people also felt that encountering major snags led to a very stressful experience due to a perceived lack of support from the team.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is consistently helpful, professional,... See more

Service

Consumers find service to be positive, frequently highlighting the helpful and accommodating nature of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Customers shared immense satisfaction regarding the user experience, highlighting that friendly staff members... See more

Location

Clients share positive opinions on location, frequently highlighting the lovely settings and well-thought-out... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

We were shown round by Kelly and she went through everything we needed to know about the sale of our house answered all our questions and made us feel very comfortable we came away very happy and glad... See more

Company replied

Rated 5 out of 5 stars

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a spec... See more

Company replied


Company details

  1. #2 of 30 best companies in Home Builder
  2. #23 of 51 best companies in Construction company
  3. #3 of 30 best companies in Housing Development
  4. #3 of 15 best companies in Property Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

Promotion box for Castle Green Homes

Your new home is closer thank you think!

Discover your new energy-efficient, Castle Green home today!

4.8

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(578)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful team who helped us…

Extremely helpful team who helped us decide on which house and aldo which site. Always polite and great advice

14 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience with the team. We wish you every happiness in your new home.😊

Kind Regards, Team CGH

Rated 5 out of 5 stars

Kelly and Ellis at the Rossett office…

Kelly and Ellis at the Rossett office have been amazing. They have supported us through every step of the reservation and Willow app choices process. They're always available and quick to reply to queries. Very grateful for their support!

13 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback! It’s great to hear that Kelly and Ellis have been so helpful throughout the process. We’ll be sure to pass your kind words on to them.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Great staff!

Great staff!

20 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your feedback! We’re pleased to hear you’ve had such a positive experience with the team.

Kind Regards, Team CGH

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely Outstanding Support…

⭐⭐⭐⭐⭐ Absolutely Outstanding Support from Castle Green

We honestly cannot thank Lindsey and the team at Castle Green enough for all their help, support and guidance throughout the process of buying our new-build home.

From the very beginning, Lindsey has been absolutely fantastic. She has been friendly, approachable, knowledgeable and incredibly supportive, always taking the time to answer our questions and help us through each stage of the process. Buying a new home can be quite daunting, especially when there are so many things to consider, but Lindsey has made the whole experience feel so much easier and less stressful.

What has really stood out to us is how genuinely helpful the whole Castle Green team have been. Nothing has ever felt like too much trouble, and whenever we have needed advice, clarification or reassurance, they have been there to help.

We have felt supported throughout the entire journey, from choosing our plot and making decisions about our new home through to the various stages leading up to completion. The level of communication and customer care has been exceptional.

It is clear that Lindsey genuinely cares about her customers and takes pride in helping people achieve what is such a huge milestone — buying their new home. We have felt listened to, valued and looked after every step of the way.

We are absolutely delighted with our new home and would highly recommend Castle Green, particularly Lindsey and her team, to anyone considering buying a new-build property.

Thank you so much, Lindsey, for making what could have been a stressful process such a positive experience. We really appreciate everything you have done for us! 🏡❤️

18 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your wonderful feedback! We’re delighted to hear that Lindsey and the team made your experience so positive and supported you throughout your journey. Wishing you many happy years in your new home! 🏡

Kind Regards, Team CGH

Rated 5 out of 5 stars

Exceptional customer service

Bianca very helpful took the time to cover most aspects of buying a new house off plan and walked the site with me. Both advisors helpful.

16 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Bianca was so helpful and took the time to guide you through the off-plan buying process and walk the site with you. It's also great to know that both advisers provided helpful support throughout your visit.

We really appreciate your feedback and wish you all the best with your new home journey.

Kind regards
Team CGH

Rated 5 out of 5 stars

Sally at Gladstone Grange is excellent

Sally at Gladstone Grange has been exceptional throughout the whole process. From our initial reservation meeting through to customising our home, she has helped us every step of the way and made the whole purchase experience excellent.

1 September 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that you had a positive experience throughout the process and felt supported along the way. We wish you all the best in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

We were shown round by Kelly and she…

We were shown round by Kelly and she went through everything we needed to know about the sale of our house answered all our questions and made us feel very comfortable we came away very happy and glad we chose castle green

13 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your wonderful review! We are so pleased to hear that your experience was positive and that you felt comfortable and well-informed. We appreciate your kind words.

Kind Regards, Team CGH

Rated 5 out of 5 stars

The team were extremely helpful with…

The team were extremely helpful with keeping us updated on the progress of the build of our house, and helped a lot with us moving in. This is our first house, and so we were unsure on the process, however the team explained it really thoroughly and helped us with it.

9 April 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review. We’re delighted to hear that our team kept you well informed throughout the build and made the moving-in process as smooth as possible. We wish you all the best in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Very helpful staff and went out of…

Very helpful staff and went out of their way to show us properties and extras. Will definitely be returning to reserve a property.

12 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your review, we're so happy to hear our team provided such helpful assistance. We look forward to helping you again soon!

Kind Regards, Team CGH

Rated 5 out of 5 stars

great service in the sales office

great service in the sales office, frielndly responsive and knowledgable

20 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

We're so happy to hear that our sales team provided you with such friendly, responsive and knowledgeable service. We really appreciate your kind words and will be sure to pass them on.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Rhiannah

The service we received from Rhiannah was exceptional, and personal to our needs well done.

6 September 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review! We’re so pleased to hear that Rhiannah provided such exceptional and personalised service. We’ll be sure to pass your kind words on to her. 😊

Kind Regards, Team CGH

Rated 5 out of 5 stars

A Fantastic New Home at Hawthorn Meadows

We’ve recently completed our new Castle Green home at Hawthorn Meadows, Buckley, and have been really impressed with the whole experience.

From the sales process onwards, the team have been helpful, professional and approachable. Laura was fantastic throughout the buying process. She was always available to answer questions, kept us updated and made the process much easier.

Steve, the Site Manager, and his team also deserve a special mention. They have been incredibly efficient, polite and helpful throughout the build and handover. Nothing ever seemed too much trouble, and they clearly take pride in their work.

Most importantly, we’re really pleased with the quality of the build and the finish of the house. The attention to detail has been excellent, and the finished home looks and feels like a very high-quality new build.

There were a few delays during the build, which were frustrating at the time, but the team worked hard to get everything back on track.

We’re now moved in and genuinely very happy with our new home. A big thank you to Laura, Steve and the whole team at Castle Green Homes, Hawthorn Meadows. We’d happily recommend them to anyone considering buying a new home.

4 September 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for taking the time to leave such a detailed review and for choosing Castle Green for your new home at Hawthorn Meadows, Buckley.

We’re delighted to hear how pleased you are with your new home and that your experience has been so positive.

It’s amazing to know that Laura was able to support you throughout your journey and that Steve and the site team made such a positive impression with their professionalism, helpfulness and dedication.

We’re especially pleased that you are happy with the quality of your home and the attention to detail in the finished build.

While we appreciate that the delays were frustrating, we’re glad the team’s efforts to get everything back on track helped ensure a positive outcome.

Thank you again for your kind words and recommendation. We will be sure to share your feedback with the team.

Kind regards
Team CGH

Rated 5 out of 5 stars

Helpful

Great service

28 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your kind feedback! We’re so pleased to hear you received great service from the team.

Kind Regards, Team CGH

Rated 5 out of 5 stars

From day one we was treated amazing

From day one we was treated amazing, the staff, Hilary, Tom and Kirsten were exceptional

22 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

We're so happy to hear our team provided a positive experience. Thank you for your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Made buying a house a breeze

From reserving to completion, Castle Green have been nothing short of amazing. They have made a very stressful time feel so easy. The house is beautiful and already feels like home. I am so grateful.

27 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your lovely review! We’re delighted to hear that we could make the process feel easy and stress-free. Wishing you lots of happiness in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Donna was an exceptional representative…

Donna was an exceptional representative for Castle Green homes, she provided all the necessary information to ensure our visit gathered everything required to make an informed decision. Add this to the quality of the build and you have a perfect combination

27 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review! We’re so pleased to hear you had such a positive experience with our team. We really appreciate your kind words and wish you lots of happiness in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Very professional and beyond my…

Very professional and beyond my expectations. Having never bought a new build, there was some level of anxiousness but I couldn't have been more wrong. From the initial viewing of the show homes to quickly dealing with a few minor niggles following my move, the service has been excellent.

24 August 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your 5-star review! ⭐️

We’re delighted to hear that your experience exceeded expectations and that our team was able to support you throughout your journey. Thank you for choosing Castle Green, and we wish you many happy years in your new home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Both Fiona and Heather have been very…

Both Fiona and Heather have been very helpful , as has Castle Green Homes

23 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review! ⭐️ We’re so pleased to hear Fiona and Heather have been so helpful throughout your experience.

Kind regards, Team CGH

Rated 5 out of 5 stars

Fantastic experience with Hilary and the Castle Green team

We have recently been going through the reservation process for our new home with Castle Green, and we honestly couldn’t be happier with the support we have received so far.

Hilary has been absolutely fantastic throughout the whole process. She has been incredibly helpful, knowledgeable and approachable, and has always been more than happy to help with any questions or situation that has arisen. Nothing has ever felt like too much trouble, and she has gone above and beyond to make sure we feel supported and informed at every stage.

We have also had a really positive experience with the wider Castle Green team. Everyone we have dealt with has been friendly, professional and willing to help, which has made what can be quite a daunting process feel much easier and more enjoyable.

A special thank you to Hilary for her patience, knowledge and genuinely caring approach. She has been a pleasure to deal with and is a real credit to Castle Green.

We would happily recommend Hilary and the team to anyone considering purchasing a Castle Green home. ⭐️⭐️⭐️⭐️⭐️

16 August 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Hilary and the wider Castle Green team have made your home-buying journey feel easy, enjoyable and well supported.

Wishing you all the very best and lots of happiness in your new Castle Green home!

Kind Regards, Team CGH

Rated 5 out of 5 stars

We recently visited Trevalyn Place to…

We recently visited Trevalyn Place to look at some options in the showhome as our sites showhomes are not yet open. Ellis was so helpful and accommodating! Thank you Ellis.

21 August 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback! We’re so pleased to hear you had a great experience during your visit and found Ellis so helpful and accommodating!

Kind Regards, Team CGH

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look