Castlesfurniture Reviews 

814
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very impressed with advice and service provided in choosing mattress and its delivery,, All looks very nice in our bedroom. All solid wood, no flimsy draw base that fall out with weight. Delive... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service (as always). Love shopping with you and only wish we could buy everything!!! We are moving to Scotland shortly, so looking forward to decking the new house out, fingers cr... See more

Company replied

Rated 5 out of 5 stars

My experience was great. I have looked everywhere for some comfortable dining chairs for months but couldn't find the right size to fit under my dining table. Then a friend recommended Castlesfurnitur... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the selection of oak furniture and the quality of service I received. The delivery time was a bit long, but it was clearly communicated before I made my purchase, so there were no... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Furniture Accessories
  5. Living room shop
  6. Mobility equipment supplier

Information provided by various external sources

Castles Furniture is Portsmouth's biggest & best furniture showroom and online store, home to classic furniture and quirky furnishings. Quality products at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(814)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was great

My experience was great. I have looked everywhere for some comfortable dining chairs for months but couldn't find the right size to fit under my dining table. Then a friend recommended Castlesfurniture. I was delighted when I walked into the showroom and saw just what I was looking for. Very comfortable and beautiful colours. I would recommend your company for service from the Staff to delivery. Thank you so much.

6 December 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thankyou for the kind words Barbara 😊 We always try to give the best account of ourselves and its lovely to hear we are getting it right.

Rated 5 out of 5 stars

Great service

My experience at castle furniture was amazing
I wanted a table for Christmas and if it was to be ordered it wouldn't come in time so the gentleman let me have the on in the shop
It was delivered that afternoon and it's beautiful

5 December 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the lovely review Jackie. And thanks so much for referring to one of us as "the gentlemen"! Normally it's just "the block with the beard"!

But in all seriousness, thank you for taking the time to write us a review, we really appreciate it.

Wishing you a very Merry Christmas to you and loved ones. 😊

Rated 5 out of 5 stars

Friendly staff who are the best

Friendly staff who are the best. Not pushy and can answer any question. Five star service.

29 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

You won us over at "the best", but a 5 star rating on top is the cherry on the cake. 😉

Thanks for the awesome review Sharon, we really appreciate you taking the time to write this. 😊

Rated 5 out of 5 stars

Me and my wife was well informed .

Me and my wife was well informed when our items of furniture was going to be delivered to us that given us time to remove the old furniture.the level of service when it was delivered was brilliant and even put it together and deposed of the package for us.would use this company again.Thanks guys

18 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the lovely review Gary :-) And wasn't there a lot of packaging!

Rated 5 out of 5 stars

Bought living and dining room…

Bought living and dining room furniture. Good solid well made products.
Great product range and Tim and Dave are so helpful and efficient. Excellent customer experience throughout.

13 November 2024
Unprompted review
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for taking the time to write such an awesome review Rhys 😊

Rated 5 out of 5 stars

Very helpful

Very helpful, delivered same day.

18 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the review Linda :-) It all worked out really well and I hope he likes his lovely new recliner!

Rated 5 out of 5 stars

Great Selection and Excellent Service

I was impressed with the selection of oak furniture and the quality of service I received. The delivery time was a bit long, but it was clearly communicated before I made my purchase, so there were no surprises. I bought five pieces for my living room, and they all look fantastic—sturdy, stylish, and exactly what I was hoping for. I’m already considering adding more items for the bedroom in the new year. Highly recommended for anyone looking for beautiful oak furniture!

18 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the awesome review Ken. We do hear you about the delivery times and this is something that we're really working on over the next Twelve months. Thanks so much for taking the time to write the review for us and we look forward to seeing again in the New Year

Rated 5 out of 5 stars

The company called me once I had made…

The company called me once I had made the order, kept in touch the whole way through and delivered to me in Cheshire. Really accommodating and lovely management team….Thank you Tim

14 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks so much for taking the time to write us such a lovely review Nicole. And the best of luck on getting the house finished by Christmas! It's going to be lovely!

Rated 5 out of 5 stars

Very helpful staff and it’s great when…

Very helpful staff and it’s great when you can shop locally and get everything you wanted Thank you

6 November 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the kind words Jeff :-) And thanks also for the most excellent parking spot!

Rated 5 out of 5 stars

Great shopping experience!

Marcell and Dave were friendly and gave good advice when we were considering a new dining table. No pushy sales spiel, just helpful and genuine. Delivered with care and a smile. Great shopping experience, (hard to find these days!) Thanks gents!

16 October 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks so much for the kind words Martin :-) We always like to do a good job - and smiling should be compulsory!

Rated 5 out of 5 stars

our items came on time as expected…

our items came on time as expected nothing was too much trouble for the two men setting and putting items together and very polite and good sense of humour would use them again. Hope you enjoyed the chocolate lads. Mr & Mrs Vidler

18 October 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thanks for the brilliant review Shareen! And the chocolate was a lovely bonus :-)

Rated 5 out of 5 stars

friendly salesperson

friendly salesperson. prompt delivery. would go again. recommend to anyone.

16 October 2024
Castlesfurniture logo

Reply from Castlesfurniture

Thank you very much for the nice review Dennis. It was very kind of you to take the time to write this for us. 😊

Rated 5 out of 5 stars

Dining room table and chairs

When we went to look for the dining room table and chairs the staff were very attentive and helpful. On the day of delivery it was swift and went very smoothly.

9 October 2024
Castlesfurniture logo

Reply from Castlesfurniture

Glad to be of help, thanks for taking the time to leave us a review Linda 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look