Casualliving Reviews 

114
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, describing team members as remarkably knowledgeable, friendly, and genuinely invested in helping buyers find exactly what they need without any pressure. Consumers often express their admiration for the stunning showroom, noting that the beautifully arranged displays make it easy to visualize items in a home setting. Many buyers also emphasize the remarkable quality of the furniture, expressing deep satisfaction with durable, Canadian-made pieces that offer both style and comfort. Shoppers truly value the welcoming atmosphere and the trustworthy hometown service provided by this long-standing family business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing selection of Canadian... See more

Staff

Users describe positive interactions with staff, highlighting that team members are exceptionally... See more

Service

Customers had positive experiences with service, frequently praising friendly staff who offer expert product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic. Casual living made it easy to choose furniture for our living room. Showing us many pieces and being very patient while we talked privately. Fantastic service and delivery was spectacular... See more

Rated 5 out of 5 stars

The entire process of choosing our new custom couch was extremely seamless. Michael helped us with styles, cover selection as well as additional treatments. We were to receive the couch in November an... See more

Rated 5 out of 5 stars

Sales person (Michael) was very knowledgable and helpful with helping us purchase our chairs. We were additionally delighted that the chairs we desired are Canadian made. Good to see a store carryin... See more

Rated 5 out of 5 stars

Casual Living can always be counted on for great advice in choosing appropriate pieces for our needs. Personal, competent and dependable. Quality is assured. Thank you Michael for going the extra mile... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(114)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service and attention to detail

Salesman was very helpful in helping us to find what we were looking for in a suitable size and allowed us to take color samples home mutiple times to try to match or co-ordinate with the furniture items we already have,

18 February 2026
Rated 5 out of 5 stars

Great Service

Michael demonstrated his extensive knowledge of the products and was able to meet our needs perfectly. We are very happy.

31 January 2026
Rated 5 out of 5 stars

A great shopping experience

My shopping experience at Casual Living was remarkable, not only do they have an amazing selection of furniture, but Mike and his family are extremely knowledgeable and competent in their field. They patiently helped with my decision in choosing a sofa that best met my needs and style.

3 January 2026
Rated 5 out of 5 stars

Local is the way to go

Mike was a great help as usual in assisting us with our furniture purchase. He listened to what we were looking for and found the perfect product to suit our needs. The whole team at Casual Living is always so pleasant, warm and welcoming.

1 December 2025
Rated 1 out of 5 stars

Delivery was promised between 4-6 weeks…

Delivery was promised between 4-6 weeks of purchase but was not delivered until week 11 and I had to call 3 times to track down the Delivery. Followup communication is horrible. I would never purchase another product from them.

4 December 2025
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Reply from Casualliving

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our communication did not meet expectations. That’s not the standard we aim for, and we appreciate you bringing it to our attention so we can improve.

We also sincerely apologize for the longer-than-normal wait time. There have been unexpected interruptions in shipping due to unforeseen events, availability, political climate etc…which unfortunately caused delays outside of our control. That said, we understand how frustrating delays can be, and we’re committed to doing better.

We would like to give 20% off your next in store purchase.

Thank you again for your patience and for giving us the opportunity to improve.

Warm regards,
Casual Living

Rated 5 out of 5 stars

Casual Living can always be counted on…

Casual Living can always be counted on for great advice in choosing appropriate pieces for our needs. Personal, competent and dependable. Quality is assured. Thank you Michael for going the extra mile and coming to our home with the samples we had chosen and confirming that we had made the right decision.

21 November 2025
Rated 4 out of 5 stars

we purchase a side board having being…

we purchase a side board having being told that it was in stock and would be delivered within one week, got phone calll a day later and were told it wasnt in stock at the manufacturers and would be months before it could be shipped, we were told by your staff that we could have the instore model for a slightly reduced price and that it could be shipped within two days which excepted and are very please with our choise

4 November 2025

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