Casualliving Reviews 

114
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional staff, describing team members as remarkably knowledgeable, friendly, and genuinely invested in helping buyers find exactly what they need without any pressure. Consumers often express their admiration for the stunning showroom, noting that the beautifully arranged displays make it easy to visualize items in a home setting. Many buyers also emphasize the remarkable quality of the furniture, expressing deep satisfaction with durable, Canadian-made pieces that offer both style and comfort. Shoppers truly value the welcoming atmosphere and the trustworthy hometown service provided by this long-standing family business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing selection of Canadian... See more

Staff

Users describe positive interactions with staff, highlighting that team members are exceptionally... See more

Service

Customers had positive experiences with service, frequently praising friendly staff who offer expert product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic. Casual living made it easy to choose furniture for our living room. Showing us many pieces and being very patient while we talked privately. Fantastic service and delivery was spectacular... See more

Rated 5 out of 5 stars

The entire process of choosing our new custom couch was extremely seamless. Michael helped us with styles, cover selection as well as additional treatments. We were to receive the couch in November an... See more

Rated 5 out of 5 stars

Sales person (Michael) was very knowledgable and helpful with helping us purchase our chairs. We were additionally delighted that the chairs we desired are Canadian made. Good to see a store carryin... See more

Rated 5 out of 5 stars

Casual Living can always be counted on for great advice in choosing appropriate pieces for our needs. Personal, competent and dependable. Quality is assured. Thank you Michael for going the extra mile... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Experience

This was my first purchase at this lovely boutique style furniture store which offers amazing unique, comfortable and well made Canadian furniture. The staff are the most knowledgeable and helpful I have ever had the pleasure to deal with. The furniture is made to order in a range of specifications and offered in a variety of colors and coverings. Delivery of my recliner was reasonable and what I would consider as concierge service. In fact, I have since ordered another chair and eagerly look forward to its delivery. This is now my "go to" shop for quality and service in furniture and accessories.

5 December 2024
Rated 5 out of 5 stars

Great products and service with many Canadian options

We were looking for a Made in Canada sectional for our family room and had bought a recliner here a few years ago. We did a lot of back and forth with fabrics and styles, but Mike was very patient with us and helped us select the perfect sectional that I know will last for years. The service at this family-run business is exceptional and, although we bought a brand that we trust, we know if we have any issues in the future Casual Living will be here to help us. Delivery was on time and they set up the sectional exactly where we wanted it. This is our go-to furniture shop and we are very lucky that it's right here in Brockville!

5 March 2025
Rated 5 out of 5 stars

From purchase to delivery we had a…

From purchase to delivery we had a fantastic experience. We had a lot of questions and changed our minds a few times during our time at the store . Mike took his time and explained many details with us , during the whole process we never felt rushed .

21 December 2024
Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely phenomenal! I am so in love with the swivel chair and the pattern that I chose. The owner of the store guided me through every step with confidence and assurance. I can not wait to get my stunning chair in the next few weeks! I would choose Casual Living a million times over! And they are a Canadian small business!! What can be better??

29 January 2025
Rated 5 out of 5 stars

Excellent Purchasing Experience!

Mike was a wonderful sales person. He thoroughly outlined all options to us and worked within our budget. He did not pressure us and gave us the time to discuss and make a decision. He was very professional and called us personally after the purchase to ensure the accuracy of our order. It was a great experience to shop at Casual Living.

30 November 2024
Rated 5 out of 5 stars

excellence

The furniture is of excellent quality and the service was outstanding. Friendly and knowledgeable and a great help in finding the right pieces.

29 November 2024
Rated 5 out of 5 stars

Went to browse for furniture and spent…

Went to browse for furniture and spent time with Mike. He explained well and we ended up buying furniture made in Vancouver. We have had it delivered (delivery folks are awesome by the way) the furniture is what we wanted and we are very pleased. We will shop here again locally because of the service and quality. If you haven't been to their showroom head down and check it out.

7 October 2024
Rated 5 out of 5 stars

Good old fashioned professionalism and…

Good old fashioned professionalism and service. A beautiful store, adored with the finest quality furnishings and decor. The owners go above and beyond to accommodate your needs. Definitely highly recommend! This store is my first go-to and I have never been disappointed! Thank You Casual Living!

27 November 2024
Rated 5 out of 5 stars

beautiful rug

We just got our beautiful rug, the guys that delivered it helped me set it up quickly. So pleased. Thanks!

22 November 2024

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