catinaflat.com | Cat Sitter | Pet Sitting Reviews 2,013

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing them as helpful, reliable, professional, and caring. Many users appreciate the ease of finding suitable cat sitters and the ability to choose based on detailed profiles and proximity. The service is often highlighted for allowing cats to stay in their familiar environment, reducing stress for the pets and providing peace of mind for owners. However, some people were dissatisfied with the pricing, noting significant increases and additional charges. Reviewers also expressed frustration with recent changes to the website and user experience, particularly after a merger, finding the platform confusing and less user-friendly. There are also concerns about the service becoming less focused on cats and more geared towards dogs, impacting the availability and visibility of cat sitters.

What people talk about most

Service

Consumers find service to be ambiguous, with many expressing significant disappointment following a recent... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the sitters for their patience, love,... See more

User experience

People report ambiguous experiences with user experience. Many reviewers express significant dissatisfaction,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express significant dissatisfaction with... See more

Price

Reviewers express strong dissatisfaction with pricing, citing significant increases and hidden charges. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This is such a great concept! But the costs per transaction are quite high for the service provided by Catinaflat itself. If it was still just the 2 creators it would make sense, but seems it... See more

Company replied

Rated 5 out of 5 stars

The app is easy to use, the information - like whether or not a sitter can give pills to your cat - is really helpful when you have a cat with special needs, and I've never been let down by a single... See more

Rated 5 out of 5 stars

Both sitters we have used posted detailed profiles so you can match the service to your cats needs. I like that you know how far they live from you to assess if you want multiple visits. Easy to con... See more

Rated 5 out of 5 stars

I’ve used catinaflat twice and both times they’ve delivered perfectly. The platform is well laid out, easy to use, and just works on phone or computer. They sort everything out and don’t take... See more


Company details

  1. Pet sitter
  2. House Sitter

About catinaflat.com | Cat Sitter | Pet Sitting

Written by the company

Cat in a Flat - The best way to find a trustworthy cat sitter near you

Our trusted and reliable cat sitters will do a drop-in home visit either once or twice a day depending on your cat's routine and needs. Or if you prefer, they also offer overnight stays. All cat sitters live nearby and offer a free meet and greet. Our personalised cat sitting service is a great alternative to a cattery. Your cat will be much happier at home while you are away.

Cat sitting is suitable for cats of all ages, so whether you have an energetic kitten or an elderly queen, we have a wide range of qualified cat sitters who can’t wait to meet them.

All bookings are covered by the Cat in a Flat Guarantee for extra peace of mind.

Find 5-Star Cat Sitters with Cat in a Flat

We understand that a review from a previous customer is important to your choice in finding a trustworthy cat sitter. We have therefore made it very easy for you to read all cat sitter reviews in their profiles while you browse through our cat sitting community.

Genuine cat sitter reviews

We at Cat in a Flat believe in absolute transparency and only allow genuine reviews by genuine customers.

All cat owners and cat sitters are encouraged to review each other once a booking has been completed.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, easy to use website and ended up finding an excellent sitter for our cat. Will be using again and recommending.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

A Brilliant Service

Cat in a Flat is a really excellent service. Through it, we have found a fantastic sitter, who takes all of the stress out of our trips away. Great app, uncomplicated and well laid out. So glad we found it, and we will continue to use it regularly. Can't recommend it highly enough.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service.

Our catsitter was professional and reliable. Our cats were well fed and clean and happy and relaxed when we came home. It is such a relief to know you can trust someone to look after your pets

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with our choice

We found a local lady who looked after our cat so well, while we were away.
She kept in touch every day with a video and was able to check anything with us. She spent some quality time with her which was important for us as the cat does like some company.
She also watered my house plants.

22 June 2025
Unprompted review
Rated 4 out of 5 stars

Good service but...

My experience with the sitter was very good for both of us as she lived very close to my home but I found your website difficult to use as I wasn't always sure that I had actually sent messages.

20 August 2025
Unprompted review
Rated 4 out of 5 stars

Easy to navigate

I was able to find someone who lives locally to come daily and feed my cat. The site is easy to navigate and forwarded messages speedily enabling me to find the perfect person. The site also manages all payments.

30 August 2025
Unprompted review
Rated 4 out of 5 stars

The site was easy to use

The site was easy to use and my experience with the local cat sitter was excellent, however we both thought the "peak prices" by Cat in a Flat were excessive and adjusted the price between us. Otherwise I was pleased with the service.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Cat In A Flat was recommended to me by…

Cat In A Flat was recommended to me by half a dozen people when I was considering my options for cat care while I was on holiday. I'll be recommending them too in future as my experience was perfect!
The site/model works well, it was easy to add my details and easy to find and connect with local, approved cat sitters.
I felt very "safe" and was happy to leave my keys and my cats with the cat sitter.
She did everything I asked to the letter, and took some great photos of my cats each day to send me a reassurance update. She was absolutely lovely and I'll definitely come back next time I have a need.
10/10

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Hooligan sphynx Easy to book a sitter…

Hooligan sphynx Easy to book a sitter .we had robin look after our 3 sphynx .And he did a good job taking,care of these hooligans they are typical of the breed and he survived Frankie obsession with new people cats happy and bungalow left tidy we are going away again later this year so will use again

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Cat friendly care…


It was good to have the introductory visit so that my cat met her carer in advance and I was able to explain her needs and personality to him in advance. It was also good to be able to choose a male carer because she has a marked preference for men and to get someone who clearly loved cats. She was very pleased to see him when he came back with the key and rolled over which is a sign of trust. During my time away I got updates and even pictures. I would not hesitate to use cat in a flat again

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Fab company

Had never been able to go away but went on Cat in a flat and found a lovely cat sitter who my cats adore. Such a fab idea would advise anyone to use cat in a flat.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The platform itself was really easy to use. Wide choice of sitters available on the site. Great documents available to help prep things once the cat sitter had been chosen and booked. All in all good experience, I will definitely use the site again in future.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We’ve been using Cat in a Flat for several years now and our cat sitter Emma (Wolverhampton) is absolutely wonderful. She treats our cats as if they were her own, feeds them, cleans out the litters, plays with them and lots of other things besides - putting out bins, watering plants, feeding fish, picking up post etc - nothing is too much trouble she’s an absolute star.
Initially we did use one of their other sitters but didn’t feel that she was providing a full service (on a couple of occasions she was only in the house 7 minutes) so we swapped to Emma and couldn’t be more delighted.
So we would definitely recommend Cat in a Flat just make sure that you meet with and vet the sitter thoroughly.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

The cat sitter was completely reliable…

The cat sitter was completely reliable and put my mind at ease whereas beforehand I was a bit wary of letting someone into my house to look after my cats. I was able to go on holiday for years whereas I didn't feel that I was able to previously because there was no alternative because my cats would have hated being put in a cattery.

14 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look