Catit UK Reviews 

115
•
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

I've had a very positive customer services experience with Catit. The products I enjoyed from this company were the treats, cat litter, and some parts of the water fountain, but I will no longer pur... See more

Rated 5 out of 5 stars

The true test of a company is not what it does when things go well, but what it does to make amends when things don't. Placed an order for two upgraded doors/filter housing for their jumbo lit... See more

Rated 1 out of 5 stars

Catit senses Feeder Tree: have bought both versions 1and 2. Both trees broke a few months out of guarantee, for the same reason: brittle plastic flanges cracking under use causing the feeders to c... See more

Rated 2 out of 5 stars

Brought pk 5 catit filters from Amazon. Emailed catit as kept having issues with them. As it was outside the return period for Amazon contacted catit for advice. Looks as if I was unlucky in getting a... See more

Company details

  1. Pet shop

Written by the company

Shop for original cat products such as drinking fountains, cat treats, cat food, slow feeders, stylish cat furniture, Senses toys, grooming kits and much more.


Contact info

2.8

Average

TrustScore 3 out of 5

115 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(115)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

My favourite stockist for cat stuff

No more knocking over my cat's water bowl!! Multiple people have seen the fountain and bought one for their own cat/dog. The liquid snacks are great too - like liquid crack to her - such a perfect treat for her that doesn't leave crumbs everywhere. Discovered you originally in the US but so happy you have stockists in the UK

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Products, they seem to know and love cats!

I love the Catit products, as do my cats.

We have lots of Catit toys and recently bought their creamy treat which my cats absolutely love

My only complaint is that they seem to be out of stock a lot (but this could be Covid so I have not marked them down). Wish they had a mechanism to let you know when a product is back in stock

8 November 2020
Unprompted review
Rated 1 out of 5 stars

Customer service non existence

Recap. Bought a fountain in February. Was fine until a month ago. Only a trickle. Filters changed every other week and whole fountain cleaned every other day. 2 emails sent and NO reply. Not impressed. Will look elsewhere for a fountain as my cat is diabetic and needs constant fresh filtered water.

19 October 2020
Unprompted review
Catit UK logo

Reply from Catit UK

Hi Tracey, I'm very sorry to hear of this. Please allow me to follow this up with our customer service team and we'll get back to you very shortly. Unfortunately due to home working and a change in our systems there are a few isolated cases where emails have been missed and it looks like this may be one of those cases. Again, we will do what we can to resolve this.

In the meantime, it sounds like the impeller in the pump may need to be cleaned - I know you have said you've cleaned the unit but it's important that the impeller is removed and cleaned every few months if you haven't tried this already. Full instructions can be viewed in this video: https://youtu.be/MMONm5AO1FE

EDIT: Hi Tracey, we have not been able to find any record of your emails - did you contact us through our website?. Could you please contact us directly at customer.service-uk@rchagen.com, or call our team on 01977 521032 during office hours. Thank you.

Rated 5 out of 5 stars

I had not one problem with my order!

I had not one problem with my order!! It was great! My problem is the girls don't want to play with their Catit Circuits unless I sit and play with them. But they also have a sky walk to compete with. They are up there all the time!! In the winter the porch is closed off so they will learn what fun their Circuit is!! I like it a lot!!

11 September 2020
Unprompted review
Catit UK logo

Reply from Catit UK

Thanks Marie, we’re glad you’re happy with your order! Hope to see you again soon 😻

Rated 4 out of 5 stars

recommend for long distance travel

Received my order next day, very quick delivery.
Catit Cat Carrier Cherry and Red
Took some time putting it together as it came flat packed and it was fiddly trying to align everything so that it “snapped” or “clicked” with the locks. Plastic seemed a bit flimsy and bendy too which was worrying.

Once all together it seems fairly sturdy although I have to say I would be concerned if this was ever dropped whilst holding with the cat inside as the whole thing would come apart.

Great for double access. Access from the top for cats who are difficult to get into a carrier but again this would be very fiddly to align everything again to lock from the top. I will probably use front door access as easier to lock.
Great “drip moat” around the base for any accidents and well ventilated. Unfortunately the holes are not big enough to stick your finger through as with other carriers to offer your kitty reassurance.

I would definitely recommend this as a long distance travel carrier but perhaps not for a quick trip to the vet. Lovely little food and water trays too.

Had no trouble getting my cat into the carrier but he is an incredibly docile cat anyway. Nice big window for him to look out of at the front.

12 March 2020
Unprompted review
Catit UK logo

Reply from Catit UK

Thanks for your review and suggestions Samantha, they will be taken on board.

Rated 4 out of 5 stars

Quick delivery

Quick delivery. Cats picked up how to use it pretty quickly. Tried it with catit treats, biscuits and their favourite toys to keep them amused. Only 4 stars instead of 5 because they have managed to pull it over a couple of times. Not sure there is anything that can be done about that though as base seems wide enough. Would definitely recommend.

15 February 2020
Unprompted review

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