Great customer service, Emma is amazing and took the time to explain and give me alternative for the issues I had. I still cannot walk in the shoes since they are too rigid, but that’s another story �... See more
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See what reviewers are saying
This is my third order from Caulaincourt, and, once again, everything was perfect. Online ordering was simple, with an easy-to-use size guide, the order was promptly shipped, and it arrived in perfect... See more
Horrible experience. Numerous delays. Sent the wrong color shoes. Sent navy blue shoes instead of the Watrigant Blue that I ordered. Took several messages to get customer service to respon... See more
★★★★★ Outstanding Quality and Comfort The quality of the materials is truly five-star. The leather is beautiful—the smell and feel of genuine, high-quality leather are immediately noticeable.... See more
Company details
Information provided by various external sources
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Contact info
59 avenue Kléber, 75116, Paris, France
- contact@caulaincourt.paris
- caulaincourt.paris
4.2
Great
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Reply from Caulaincourt
Thank you, Sir, for taking the time to write us this comment, which is very pleasant for the Maison.
Reply from Caulaincourt
Thank you for your comment on the services we offer within the brand. It's a real pleasure for us to know that our customers are satisfied with our work.
They really go the extra mile
They really go the extra mile. Responses sometimes take a few days during sales times, but understandable with a small shop. Very happy return customer.
19 July 2024
Reply from Caulaincourt
Thank you so much for your understanding and loyalty! Your satisfaction is essential to us, and your words encourage us to continue offering the best possible service. We look forward to seeing you soon!
Great service
Living in Mauritius and not being able to try the shoes - I was a bit sceptic and hesitant, but still went ahead as they looked so good. The expedition was super fast and I had a size issue but the aftersales service was very understanding, flexible and helpful so issue solved and happy customer! Will for sure order more!
3 July 2024
Reply from Caulaincourt
Thank you very much, sir, for having taking time to share your experience with Caulaincourt. We are happy if you are !
Reply from Caulaincourt
Thank you for your kind words! Offering quality products at attractive prices is our priority to ensure your satisfaction! We really appreciate your feedback!
Reply from Caulaincourt
Bonjour Monsieur Sebillet,
A la lecture de ce commentaire, nous nous permettons de nous enquérir de la raison de votre mécontentement, votre commande ayant été passée le 21 juin puis expédiée le 21 juin via le service DHL express et enfin livré le 24 juin à l'adresse que vous nous avez indiquée.
Si d'aventure vous n'avez pas reçu votre colis, vous auriez dû nous en avertir, car nous de notre côté n'avons eu aucune alerte DHL ...
Merci de nous partager par email votre expérience si vous avez rencontré des difficultés ou de problématiques sur la livraison de votre commande.
Cordialement
Reply from Caulaincourt
Thank you so much for your wonderful feedback! We're absolutely delighted that you love the shoes. Your satisfaction truly means a lot to us!
Reply from Caulaincourt
Dear Sir, thank you for your feedback. One of the most important aspects of our company is this type of configuration. We offer for sale models that may not be available in stock at any given time, because we offer our customers the possibility of having them manufactured by our workshops. Although this means a longer lead time, our aim is to enable our customers to acquire a model that they want, while offering them an experience that is faithful to that in the shop.
Great quality product
Great quality product, they went out of their way to accommodate.
11 April 2024
Reply from Caulaincourt
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the product quality and our efforts to accommodate you.
Caulaincourt online buying experience
Caulaincourt shoes and accessories I ordered online are of excellent construction and use quality materials. I rate the customer experience very high. They (Arthur) were very responsive to my many inquiries. Finally, turnaround time from ordering to delivery in California was quick (<1week). Looking forward to be a repeat customer.
5 April 2024
Reply from Caulaincourt
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of our shoes, as well as with your customer experience. Arthur and the team always strive to provide the best service, and we’re glad to know that your inquiries were promptly addressed. We are happy to count you among our customers!
Perfect and quick delivery.
Perfect and quick delivery.
Great quality product, nice and very comfortable.
2 April 2024
Reply from Caulaincourt
Dear Sir, thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with both the delivery and the quality of the product. Comfort is key, and we're glad it met your expectations!
Payment system was problematic when…
Payment system was problematic when purchasing from the US. Communication for online orders was difficult and had to call the store.
16 August 2022
10/10 recommended
I'm writing this review after buying my second pair from this exquisite maison. ##lenghty read##
Materials: leather quality is top notch! I've ordered a wholecut as my first pair. You can assume they only use the best portion of the hide for this shoe, but I was surprised with the leather quality and consistency with the second pair aswell, a full brouge oxford. Lining is full leather and heels are leather stacked: you're getting great value for what you pay for.
Construction: both my shoes are blake under channel, single soled slim and light on the foot. La Font, Caulaincourt founder, believes in using different construcions for different purposes. I wont be surprised in them excelling in goodyear or bolognese, for example. Stich density is really high.
Lasts: contemporary, snug yet comfortable and in a large number. You will surely find the right last for you!
Looks: patina a la carte in a wide range of colours makes these shoes stylish, giving the owner a chance to express themselves and dare a little bit.
Customer service: the website is user friendly and easy to use. Arthur is always willing to go that extra mile to make sure clients' needs are addressed and problems solved.
To sum it up, I'd recommend Caulaincourt to anybody willing to bring their shoe game to the next level without breaking the bank! Cheers from Italy
12 August 2022
Unprompted review
The rating went down since the last…
The rating went down since the last sending the pair of shoes received were not the ones for me but from somebody else.After sending back took another two weeks to receive my correct pair that was sent to another customer.
10 June 2021
Excellent Mail-order service
Considering the issues prevailing what with a Pandemic and Brexit , my order was received in remarkably quick time.
26 May 2021
Great product, professional customer service team
A long wait well worth it.The " Maison" did exceptionally waived the shipping fees.Happy with my capri loafer form the "beaux jours" collection.Kudos to the owner Mr Alexis Lafont.
19 May 2021
Excellent!!!
11 May 2021
Quality and Workman ship is good!
Quality and Workman ship is good!
My shipment was missing the balm/polish ordered with it
5 May 2021
Great shoes I bought the runner for me…
Great shoes I bought the runner for me and my friend and I just love them
30 April 2021
The customer service was excellent
The customer service was excellent. Artur Porta DelSol answered all of my questions and handled a complication with my initial order with grace.
30 April 2021
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