Great customer service, Emma is amazing and took the time to explain and give me alternative for the issues I had. I still cannot walk in the shoes since they are too rigid, but that’s another story �... See more
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This is my third order from Caulaincourt, and, once again, everything was perfect. Online ordering was simple, with an easy-to-use size guide, the order was promptly shipped, and it arrived in perfect... See more
Horrible experience. Numerous delays. Sent the wrong color shoes. Sent navy blue shoes instead of the Watrigant Blue that I ordered. Took several messages to get customer service to respon... See more
★★★★★ Outstanding Quality and Comfort The quality of the materials is truly five-star. The leather is beautiful—the smell and feel of genuine, high-quality leather are immediately noticeable.... See more
Company details
Information provided by various external sources
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Contact info
59 avenue Kléber, 75116, Paris, France
- contact@caulaincourt.paris
- caulaincourt.paris
4.2
Great
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 2 weeks
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Excellent products
Excellent products, knowledgeable owner and great customer service. Highly recommended, especially the robust boots and patinated shoes.
28 April 2021
My third order from Caulaincourt and the experience was perfect...again.
This is my third order from Caulaincourt, and, once again, everything was perfect. Online ordering was simple, with an easy-to-use size guide, the order was promptly shipped, and it arrived in perfect condition. Their shoes are the best, and strangers compliment me on how good my shoes look! I can hardly wait to visit their shop in Paris later this year! Merci d'avoir créé de si belles chaussures. J'apprécie le savoir-faire expert requis pour fabriquer ce produit!
27 April 2021
I ordered a pair of the Bronx 2 loafers…
I ordered a pair of the Bronx 2 loafers after a friend recommended the brand. Ordering was easy, and the shoes arrived quickly, despite me living in Texas. The loafers are absolutely beautiful and are very comfortable. I wear an 8.5 in US ordered a 41.5 here. A size 41 would fit better, but it isn't a problem because I'll need to wear socks with these to comply with my work's dress code. I am very happy with my purchase and will order from them again.
13 April 2021
A simply beautiful pair of shoes!
5 April 2021
SAVASTANO
I purchased the SAVASTANO boot.
Here is my break down
Quality - 4 out of 5 nice leather
Look - 5 out of 5 The shoes are beautiful, I get compliments all the time
Comfort - 3 out of 5 Unfortunately, the top rim of the back of the boot digs into my skin. After my first wear, my ankle was in pain. I now have to wear a band aid to protect my skin.
Overall I am happy but wish the boots were more comfortable
2 April 2021
always a pleasure to deal with…
always a pleasure to deal with Caulaincourt paris. special mention for their prompt service and excellent workmanship. Thank you Alexis.
18 March 2021
Very good service
Very good service. Excellent product and packaging. Arrived on time as mentioned, even during very difficult times.
8 January 2021
thoughtful service
5 January 2021
Superb service and product
4 December 2020
The site is difficult to browse and…
The site is difficult to browse and still exhibits products that are out of stock and will not be produced again, not up to date. Issues with yahoo email accounts are unique and brings the wrong message to the customer. I had to make an international call to contact them.
13 October 2020
Reply from Caulaincourt
Thank you for sharing your experience sir.
We feel sorry that you had a bad experience with your purchase online.
However, we would like to bring a few answers here :
- we are not responsible for your yahoo mail box to spam our emails ...
we cannot solve this, but you can : you can fix it via you personal setting options in Yahoo.
At every step of your order you have received an email (in your spam box obviously).
For your information, be aware that every step in your order is updated live in your personal account online on www.caulaincourt.paris
So you had the informations twice.
- if you have received our order confirmation email you would have got all the informations needed regarding our purchase and the delivery timing, the same that you also have in our general terms and conditions available online.
- about our website ergonomie: As you can see while looking at our trustpilot note other customers seems to be satisfied. We would appreciate advises from you because we do not understand in your message what has disappointed you.
- regarding Carlton (that was not in stock in your size) : mister Porta Delsol who is our eshop manager has brought you some answers at that time. Mistakes happen. We work everyday to avoid it but sometimes it happens that stocks are not correctly updated.
We truly understand that the global experience is important, but we really hope that you are more satisfied with the product that you have been with the technical / digital aspect of it.
Best regards
Très bon service client
16 September 2020
Unprompted review
Reply from Caulaincourt
On fait notre maximum tous les jours, et quoi qu'il arrive pour y parvenir.
Donc merci d'y avoir été sensible et de le partager ici !
Exceptional value for money
Exceptional value for money. Quality of leather, sewing, patina all satisfactory. Fit (Savile model) surprisingly generous. I have feet like a T Rex, wide, high arches and forefoot, so the level of comfort from a reltively sleek, French RTW last was unexepected. Recommended.
11 September 2020
Unprompted review
Reply from Caulaincourt
Dear Peter,
Thank you so much for sharing your review on this plateforme. If you are happy, we are.
Best
Pardon moi
Pardon moi, je ne parle non bon pas
Francais. D’accord. Je pense c’est service e chaussers sont tres excellent. Merci beacoup.
I’m not fluent in French, but I will state that service and shoe craftsmanship has been excellent. My compliments!
1 September 2020
Unprompted review
Tres bon service
4 August 2020
Unprompted review
Great shoes at great prices and with…
Great shoes at great prices and with excellent service.
30 July 2020
Unprompted review
Reply from Caulaincourt
Thank you very much for your experience review here sir.
We are happy that you enjoyed the energy we put in any order. Best.
Reply from Caulaincourt
Dear Mister Jones,
Thank you very much for sharing your feeling here.
We do struggle to provide the best quality available in the sneaker market.
They are hand made in Italy, and painted in Paris, and we use the best crust (vegetal tanned leather) sea calf.
So we must admit that we are quite surprised by your feedback, and would like to ask you what makes you think the quality is not enough ?
Thank you very much.
The Caulaincourt crew.
I bought a pair of the Tokyo sneakers…
I bought a pair of the Tokyo sneakers and they are the most comfortable and beautiful pair of sneakers I own.
Very friendly staff and always willing to offer advice when needed.
14 April 2020
Unprompted review
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