Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Had excellent response from customer…
Had excellent response from customer service after a mistake I had made. Couldn’t have been more helpfull and order arrived the next day!
5 September 2025
Unprompted review
Great service
Fast delivery, followed by Exceptional customer service from Melanie, thanks very much
5 September 2025
Unprompted review
Great customer service
Website really easy to use and best prices for fancy dress I have seen. Amazing customer service. I needed my order next day, clicked next day delivery but somehow it changed back to standard. I didn’t realise until the payment had gone through and was really disappointed as I needed the outfit for Saturday. I emailed not thinking they’d be able to do anything but to my surprise they were able to locate my order and upgrade the delivery for no charge. I am so pleased and grateful, even if it does not arrive in time I’m grateful that they tried. Would buy from again
4 September 2025
Unprompted review
Flags
Had a problem with Evri
Wasn’t the company’s fault but must say they put it right and happy to say that I received my item just two days later. Can’t fault this company great prices great communication thank you
1 September 2025
Unprompted review
Very quick to resolve a minor issue…
Very quick to resolve a minor issue with an order.
Very polite and helpful communications
1 September 2025
Unprompted review
Melanie was really helpful
Melanie was really helpful, understood exactly what we were looking for and made useful suggestions making our decision a lot easier.
29 August 2025
Unprompted review
Only order clothing if you sure you will fit in it…
The delivery of goods was prompt Unfortunately the products I ordered were very small sizes despite up sizing.
The cost of returning was payable by myself so even though I received a refund for the goods there is no refund for returning goods that don’t fit. So I have had to pay approx £4 just for looking!!! If you are ordering fancy dress clothing sizes are very small and you need to add the cost of returning as a consideration before you order.
14 August 2025
Unprompted review
My prop was broken and they sent a…
My prop was broken and they sent a replacement thank you
26 August 2025
Unprompted review
i ordered a union flag and a flag pole…
i ordered a union flag and a flag pole to fix upon my
home i received a palestinian flag i hope this was a genuinely mistake and nothing more please make contact to rectify
22 August 2025
Unprompted review
Reply from Cazaar
Good Afternoon,
I am so sorry to hear this, and please be assured that we would never intentionally send an incorrect item. I’m also sorry you were unable to find our contact details - these are usually printed clearly on the packaging, and are also available on our website, which lists both our email address and telephone number.
Please do give us a call on 01702 617821 so we can get this rectified for you immediately.
Kind regards, Melanie Customer Service Manager
Great customer service
Had a problem with a novelty hat.
Contacted Melanie - explained the issue - and a replacement was sent the next day.
What marvellous customer service and thankyou. Mrs L.
18 August 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We’re delighted Melanie could help and get a replacement to you so quickly. Your feedback means a lot to us!
The belt was damaged and got intouch…
The belt was damaged and got intouch with them answered same day Sent a replacement that day received very quickly
20 August 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback, I am so pleased we were able to resolve your issue quickly, we will always do our best to help!
Incorrect item initially sent
Incorrect item initially sent, correct item sent next day and tol to keep original. Cannot fault this response.
13 August 2025
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback! We’re so glad we could resolve the issue quickly and that you were happy with the outcome. We really appreciate your kind words!
Replacement sent instantly
Great customer service evri messed up cazaar sent replacement out same day brilliant 5 stars guys
13 August 2025
Unprompted review
Reply from Cazaar
Thank you so much for your fantastic feedback! We’re thrilled to hear that your replacement arrived quickly and that you’re happy with our service. Your 5-star rating means a lot to us!
Fabulous seller with excellent…
Fabulous seller with excellent communication and customer service. Highly recommend!
12 August 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and really appreciate your recommendation.
A small problem was sorted out…
A small problem was sorted out pleasantly and promptly. Top marks to the office staff.
9 August 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and really appreciate your recommendation.
Reply from Cazaar
There's nothing worse than waiting on a response, so we always try to reply within 24 hours or less, usually much less! Thank you for taking the time to leave feedback.
Amazing customer service and quick…
Amazing customer service and quick delivery.
7 August 2025
Unprompted review
Reply from Cazaar
Thank you! We aim to provide the best possible service, I am pleased to hear we provided that for you,
Great customer service
Ordered a set of “Gonks”. Unfortunately one had been damaged in transit but Melanie was very helpful and understanding and sent out a replacement immediately. Great customer service!
1 August 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback! We’re sorry to hear that one of your Gonks was damaged in transit, but we’re glad Melanie could help and get a replacement sent out quickly. We really appreciate your kind words about our customer service!
Solar Bunny Statue
I have just received my delivery of solar bunny garden statue. I am utterly delighted. It is absolutely as shown. Arrived extreme quickly. Such a very reasonable price. Totally impressed by the whole experience from start to finish.
31 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with your solar bunny garden statue and that it arrived quickly. It’s great to know the whole experience met your expectations—we really appreciate your kind words
Great
Great, efficient service with quick response times. Would highly recommend!
31 July 2025
Unprompted review
Reply from Cazaar
Thanks so much for your feedback! We’re thrilled you had a great experience and really appreciate your recommendation. 😊
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