Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
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Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Really great choice of costumes with I…
Really great choice of costumes with I Love Fancy Dress. I ordered on Thursday for next day delivery. When I received confirmation of shipping, it said 48- hour delivery with Evri. I called straight away and explained I had paid for next day delivery and was told that they only ship next day with Evri so it shouldn't be an issue. Unfortunately, the parcel didn't arrive on Friday but as we needed it for Saturday I was not too concerned as in our area Evri are reliable. Saturday came and I could see on the app my parcel was at the hub and on track for delivery that day. It got to 4.30pm, and the status was the same and knowing that our Evri courier is normally with us by 4pm I realised that it was unlikely to arrive. I called through and spoke with a lovely lady (I think Melanie) and she was hopeful that it would be received but explained if not, I could refuse delivery, and it would be returned to them. Evri finally attempted delivery on Sunday and as instructed, I refused delivery. I emailed with Melanie on Monday morning, and she confirmed that she could see the item had been refused and quickly refunded me in full. Although disappointed we never got the item in time, I am really impressed with the way the issue was dealt with and the speed of the refund. Thank you :-)
24 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for taking the time to share your experience. We’re really sorry that your order didn’t arrive in time for your event—we completely understand how disappointing that must have been.
We’re glad, however, that Melanie was able to assist you promptly and that the refund was handled quickly. Your kind words about her support and the way the issue was managed mean a lot to us.
We truly appreciate your understanding and hope that, despite this delay, you’ll consider shopping with us again in the future. We’ll continue to work on ensuring our delivery services meet expectations.
Thank you again for your feedback!
Really appreciate their support and help
Really appreciate their support and help
30 July 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback. We always aim to treat our customers the way we would like to be treated ourselves, it’s the best way to ensure we provide the highest level of service.
I emailed with a part missing problem with my order…
I emailed with a problem with my order and it was all sorted by the next day. Very professional company and would highly recommend them
28 July 2025
Unprompted review
Reply from Cazaar
Thank you for your kind words! We’re so pleased we could resolve your order quickly for you. Your recommendation means a lot to us. 💙
Great
Good company - accidental mistake was fixed straight away. Quality services quality condition & quality standard of costumes
29 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for your fantastic feedback! We’re thrilled to hear that your issue was resolved quickly and that you’re happy with our service. Your 5-star rating means a lot to us!
Reply from Cazaar
Thank you for your feedback! We’re so pleased to hear you found our service helpful. We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Excellent customer service
Sadly I had to return my purchase but Donna was very efficient in initially offering me compensation & to keep the item. However, I requested a full refund. Donna was quick in responding & giving me a full refund & said I could pass the item on to someone else.
Excellent customer service.
21 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words and for taking the time to leave this feedback. We’re sorry the item wasn’t quite right for you, but I’m delighted we were able to assist quickly and ensure everything was resolved to your satisfaction. We truly appreciate your recognition of our service and hope to have the pleasure of serving you again in the future.
Reply from Cazaar
Thank you for your feedback, we aim to provide the best possible customer service,
Great customer service.
16 July 2025
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave us feedback, we look forward to serving you in the future!
order arrived and doesn't work…
Confusion sorted,thank you
I'll contact the seller for further help
28 June 2025
Unprompted review
Reply from Cazaar
Hello,
I’m very sorry, but we have not received your previous emails. We respond to all messages within 24 hours, usually much sooner, and I’ve checked but cannot locate any outstanding correspondence from you.
Please could you contact us directly at support@cazaar.co.uk, and we’ll be more than happy to assist you promptly?
Apologies again for any inconvenience caused, and we look forward to resolving this for you.
Had an order for £225 from this company…
Had an order for £225 from this company and had an issue with something I clicked emailed them and within half an hour had a replied and problem solved. Now that’s what I call fantastic customer service
14 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words, we truly appreciate you taking the time to leave such positive feedback.
We're delighted to hear that you were happy with the service you received and that we could resolve your issue quickly. It’s always our goal to provide fast, friendly, and effective support, and it's great to know we hit the mark for you.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
1 STAR COMPANY - SHAMEFUL!
Cazaar, you’ve failed us completely — and not just in the usual “bad customer service” way. This was an urgent, essential order for an air conditioning unit to help keep a vulnerable adult safe during a dangerous heatwave. And what did you do? YOU CANCELLED THE SODDING ORDER without so much as an email of explanation, a reason, or even an ounce of basic human decency. No explanation. No warning. No attempt to put things right. Just gone. Disappeared. Like we don’t even matter.
We are now in a critical situation — with temperatures set to hit 30°C+ in just a few days — and everywhere else is now completely sold out. You’ve left us with no time, no options, and a real risk to someone’s health, all because you couldn’t be bothered to communicate or deliver what was promised.
This isn’t a small inconvenience — it’s potentially dangerous negligence, and it shows an unforgivable level of carelessness from a company that clearly has no understanding of customer responsibility.
Avoid Cazaar like the plague. We trusted you, and you’ve left us in a situation that could have serious consequences. You should be ashamed.
8 July 2025
Unprompted review
Reply from Cazaar
We are extremely sorry to hear about your experience and fully understand the frustration and distress this has caused, particularly given the circumstances you’ve described.
Please allow us to clarify: Cazaar is a marketplace platform, similar to Amazon, where individual third-party sellers manage their own stock, listings, and dispatches. It appears the order in question was placed with one of those third-party sellers. While we are deeply sorry that the seller cancelled your order and failed to notify you, we also recognise that this falls short of the high standards we aim to maintain across our marketplace.
That said, we take situations like this very seriously, especially when they affect the wellbeing of vulnerable individuals. We will be investigating the matter thoroughly with the seller involved to understand what went wrong and ensure they are held accountable for the breakdown in communication and service.
Thank you to Melanie
Thank you to Melanie, for helping my mum get disguises to surprise their friends tomorrow. Very helpful. Great selection and prices.
8 July 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're so pleased Melanie was able to help your mum find the perfect disguises — we hope the surprise goes brilliantly tomorrow! 😊
We really appreciate you taking the time to share your experience, and we're thrilled you were happy with our selection and prices.
Reply from Cazaar
we do our best! Thank you for taking the time to leave us feedback.
Fantastic customer service
Fantastic customer service, easy order process and quick delivery
2 July 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback, this is always our aim!
The lady i spoke to delt with my issue…
The lady i spoke to delt with my issue very proffesanaly and was most helpfull 11 out of 10 for service
30 June 2025
Unprompted review
Reply from Cazaar
I am so happy to hear we were able to assist you, we do aim to provide the best customer service possible.
Thank you for taking time to leave us feedback.
Cazaar delivered as promised and they…
Cazaar delivered as promised and they are the best to shop with very reliable
23 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind feedback! We’re delighted to hear that your order was delivered as promised and that you found us reliable. It truly means a lot to know you enjoy shopping with us, we look forward to serving you again soon!
Quick service on delivery and email…
Quick service on delivery and email query. Thank you
27 June 2025
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback! We're so pleased to hear you were happy with both the delivery and our response to your query. If there's anything else we can help with, please don’t hesitate to reach ou
great customer service
Unfortunately, my item was delivered damaged but I got in touch with the company and they agreed for me to return it for a full refund. I was away working out of the country for 2 months so when I got back I got back in touch with the company and they honoured the return as long as I sent it within 7 working days. Great customer service.
23 June 2025
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave your feedback. We're sorry the item arrived damaged, but we're glad we could resolve it for you. We understand that things like travel can cause delays, and we're always happy to work with our customers where we can. We're pleased to hear you were happy with the service received!
Quick turnaround and problem resolved quickly.
Placed an order, that was delivered very quickly. A packaging error meant that one part of the order was incorrect. I contacted them and they sorted this out very quickly, with great customer service. I am always a little cynical about internet orders, in case things go wrong, but I would happily used these again....
25 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words and for giving us the chance to put things right. We're sorry again for the initial packing error, but we're really pleased we could resolve it quickly for you. We completely understand the hesitation when ordering online, so it's great to hear that your experience with us has restored a little faith! We'd be very happy to welcome you back anytime.
Excellent Customer Experience
Easy to order, quick delivery and excellent customer service.
24 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're delighted to hear you found the ordering process easy, delivery quick, and our customer service excellent. We truly appreciate your support and hope to see you again soon!
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