Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... See more
Ordered a fancy dress costume on Monday evening, arrived Wednesday afternoon! Can’t say fairer than that! Good price, simple process, would definitely consider using this site again.
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... See more
Company details
Written by the company
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contact info
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, United Kingdom
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4.1
Great
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service. Issue resolved so quick and easy.
23 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're delighted to hear we were able to resolve your issue. We truly appreciate your support and hope to see you again soon!
No item or refund 3 weeks on
Ordered and paid for my item nearly 3 weeks ago now, no signs of it or a refund and I have to constantly chase them for updates. Avoid! avoid! avoid!
12 June 2025
Unprompted review
Reply from Cazaar
We are truly sorry to hear about your experience and completely understand the frustration and concern this situation has caused, especially given the circumstances you’ve described.
To clarify, Cazaar operates as a marketplace platform—similar to Amazon—where individual third-party sellers manage their own inventory, listings, and shipments. It appears that this order was placed through one of those sellers. While we sincerely regret that the order did not arrive as expected, we acknowledge that this falls short of the high standards we strive to uphold across our marketplace.
Please be assured that we take incidents like this very seriously. We are conducting a thorough investigation with the seller involved to determine what went wrong and to ensure they are held accountable for the lack of communication and service failure.
Good quality
Melanie ensured prompt delivery of my order and the product quality was very good
11 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We’re thrilled to hear that Melanie provided prompt delivery and that you’re happy with the product quality. We truly appreciate your feedback and look forward to assisting you again in the future!
Very quick & helpful response to my…
Very quick & helpful response to my correspondence.
9 June 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback, We pride ourselves on excellent customer service and its great to know we were able to help.
Lovely support team managed to resolve…
Lovely support team managed to resolve my issue with shipping. Would recommend highly
4 June 2025
Unprompted review
Reply from Cazaar
Thank you so much for your wonderful feedback! We're delighted our support team could resolve your shipping issue quickly. Your recommendation means a lot to us!
I had confusion over an expected…
I had confusion over an expected refund.
Customer service was really patient and understanding until we got to the bottom of it. Positive response and good outcome!
19 May 2025
Unprompted review
Reply from Cazaar
Thank you for your kind words! We're glad our team could help clear up the refund confusion and reach a positive outcome. We truly appreciate your understanding and support
My order was missing an item
My order was missing an item. Prompt response. The item was replaced plus extra. Thank you very much.
2 May 2025
Unprompted review
Reply from Cazaar
Thank you for your feedback! We're truly sorry your original order was missing an item, but we're glad we could resolve the issue promptly. We're happy to hear the replacement reached you. We appreciate your understanding and support!
If you need anything else, don’t hesitate to reach out
Awesome customer service
One of the most prompt and helpful responses to messages I’ve ever had from an eBay seller - a really good experience all round.
Thank you Melanie!
28 April 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience, it truly means a lot. Melanie will be especially happy to know her service made a difference.
We appreciate your support and hope to serve you again soon!
Excellent
Delivered on the day they said excellent service great item great price
25 April 2025
Unprompted review
Reply from Cazaar
Thank you so much for the great feedback! We're glad everything arrived on time and that you’re happy with the item and price. We really appreciate your support!
Cazaar is a great company to buy via the internet
The staff were so helpful especially Donna and you made a refund to me with very little fuss. I have just placed another order with the company through Amazon. Thanks again.
23 April 2025
Unprompted review
Reply from Cazaar
Thank you for your wonderful feedback! We're so pleased to hear you had a smooth experience with us, and we'll be sure to pass your kind words. It’s great to know you’ve placed another order—we truly appreciate your continued support!
Thanks again, and we’re always here if you need anything.
FAST RELIABLE & HELPFUL
I emailed with a query and got a response back in an hour from Melanie, Melanie also kept the item aside for when i was ready to call up and place my order.
The order was despatched the same day and Melanie couldn't have been more helpful over the phone
10/10
15 April 2025
Unprompted review
Reply from Cazaar
Thank you so much for your lovely feedback! We're thrilled to hear that Melanie was able to assist you so efficiently and make the whole process smooth from start to finish. We’ll be sure to pass on your kind words to her!
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Outstanding customer service
I put an early order in and requested delivery asap. The team responded immediately, assured me my order had been dispatched as a priority and would arrive a day early. A really personal service from a company that clearly cares.
14 April 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're delighted to hear that our team could meet your request and get your order to you ahead of schedule. Providing a personal and reliable service is something we genuinely care about, so it's wonderful to know that came through in your experience.
We truly appreciate your support and hope to assist you again soon!
Great service as always
Great service, I have always used Cazaar and collected my orders. On this occasion, I'd ordered the wrong size items but Melanie and Zara were more than helpful when it came to changing it to the correct size, no questions asked!
31 March 2025
Unprompted review
Reply from Cazaar
Thank you so much for your continued support and for taking the time to leave such lovely feedback! We're so pleased to hear that Melanie and Zara were able to help you get the correct items without any hassle. It’s always a pleasure to assist our returning customers, and we’re glad we could make the exchange easy for you.
Looking forward to seeing you again soon!
Reply from Cazaar
Thank you for the lovely feedback. We aim to provide the best customer service possible, and its great that it came through in your experience.
The customer service is always superb
The customer service is always superb! They go out of their way to help you with your concern.
8 April 2025
Unprompted review
Reply from Cazaar
Thank you for your lovely feedback! We're so pleased to hear you were happy with both the customer service we provide. If there's anything else we can help with, please don’t hesitate to reach out.
Reply from Cazaar
Thank you for your lovely feedback! We're so happy to hear we were able to help promptly. If there's anything else we can help with, please don’t hesitate to reach out.
Cowboy hats for my birthday…
I ordered some cowboy hats from amazon from this company. I loved them when they arrived but I only had 8 when I ordered 12. However Melanie was extremely quick in replying when I brought it up, and sent some more out literally on the same day. Really amazing customer service, and I’m really happy with how quick they replied.
31 March 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind feedback! We're really glad you loved the cowboy hats, and we’re sorry again for the initial shortfall. It’s great to hear that Melanie was able to get everything sorted for you so quickly, we’ll be sure to pass on your lovely comments to her.
We really appreciate your understanding and hope your birthday celebration was a big success!
Poor service and still not rectified
Ordered, order cancelled at last minute, refunded a bit later. Still available on cazaar. Emailed to ask if in stock, answer it should be, they are a market place. Re-ordered. They cancelled again 2 days ago (last minute), refund not yet received, apparently out of production but STILL AVAILABLE ON WEBSITE despite my email asking about this. Frustrating, delays to money back, and how many people will still be fooled by advert?
31 March 2025
Unprompted review
Reply from Cazaar
We are extremely sorry to hear about your experience and fully understand the frustration and distress this has caused, particularly given the circumstances you’ve described.
Please allow us to clarify: Cazaar is a marketplace platform, similar to Amazon, where individual third-party sellers manage their own stock, listings, and dispatches. It appears the order in question was placed with one of those third-party sellers. While we are deeply sorry that the seller cancelled your order and failed to notify you, we also recognise that this falls short of the high standards we aim to maintain across our marketplace.
That said, we take situations like this very seriously. We will be investigating the matter thoroughly with the seller involved to understand what went wrong and ensure they are held accountable for the breakdown in communication and service.
I found everyone at I Love Fancy Dress…
I found everyone at I Love Fancy Dress very helpful and patient in my dealings. Well done Melanie and Donna!
2 April 2025
Unprompted review
Reply from Cazaar
Thank you so much for your kind words! We're so pleased Melanie and Donna were able to help.
We really appreciate you taking the time to share your experience, and we're thrilled you were happy with our customer service
Melanie was very helpful
Melanie was very helpful, had a nightmare with the first order but she fixed it as promised! Great customer service.
28 March 2025
Unprompted review
Reply from Cazaar
Thank you for taking the time to leave a review. We will always do our utmost to help where possible, we are aware that ordering online can be a minefield, so we provide the best customer service possible.
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