While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service easy and efficient, with some highlighting the helpfulness and knowledge of the medical staff during consultations. People appreciate the clear communication regarding orders and the support provided, which has led to improvements in their conditions and overall well-being. However, some people were dissatisfied with the service, citing issues with unhelpful staff, constant chasing for updates, and problems with ordering, especially after a system change. There were also concerns about product availability, late orders, and a lack of support for patients, with some feeling that their well-being was negatively impacted.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some consumers praise the fast and friendly service,... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Product

Clients share ambiguous opinions on product. Many reviewers praise the quality of medication, with some... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported issues such as being... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick service, with medication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse... See more

Company replied

Rated 5 out of 5 stars

I cannot fault CB1, the app is so simple to use, the doctors are fantastic and are always available to answer any concerns. The medication I am prescribed has really helped and improved my condition.... See more

Company replied

Rated 5 out of 5 stars

From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up. I have suffered with joint,knees and neck nerve damage for years struggl... See more

Company replied


Company details

  1. Pain control clinic
  2. Clinic
  3. Pain Management Doctor
  4. Specialised Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.7

Average

TrustScore 3.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Waiting on my first script to arrive

Waiting on my first script to arrive, Doctor was super helpful, understanding and informative. Very straight forward company, easy to sort out & would recommend to new patients. Efficient company

13 April 2026
Unprompted review
Rated 5 out of 5 stars

1 Star reviews has not been my experience

Having read some of the 1 star reviews I thought I'd jump on here to give them the 5 stars they deserve from my side.
A bit of background - I deal with a historical spinal injury that hurts all the time, like literally 24/7 and so, bc of that, also a loss/disturbance of sleep.
The consultation was in depth and in no way condecending like I've read in some 1 star reviews. I also have never had problems with either delivery or faulty products.

I recently had an issue with my workplace & medication and while they didn't intervene directly, they did set me up with a liaison with an outfit that did, along with documentation I could pass onto my employer, which all helped to rectify the whole situation.

My only gripe I have, which is not worth demoting a star in my eyes, is not having more info on each product they offer.
If you are reading this CB1;
Terpene profiles and explaination of benefits
Type of effects to generally be expected
Strain is best suited for.....

amongst other info would be greatly helpful and welcomed - think leafly.com type overview....

All in all - good pricing, good Doctors, decent selection, good turn around times, good care.

Defo 5/5

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple sign up

Simple sign up, good in-depth doctors consultation and it felt like he was actually listening to me and understanding my issues. I sent over my medical record summary, described the conditions I needed help with and got accepted. Service was then so quick, ordered and paid via the patient portal and received medication within 2 days.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

CB1 medical have been brilliant!

CB1 medical have been brilliant, from initial consultation through to my first prescription delivered yesterday, my Doctor was very knowledgeable and helpful and recommended some things for me to try. I’ve not slept properly for a few months and last night I slept most of the night and today I feel fresher than I have in months 🙏 also not itching half as bad too 🙏 would recommend them all day long, a great selection of meds available also 🙂

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother with CB1 they never seem…

Don't bother with CB1 they never seem to have stock in and I am always waiting after running out. What's the use of a 21 day order cycle if it's takes over 21 days to get your repeat avoid this company I'm changing to some one that can deliver.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The best clinic that I have found!

What fantastic service and staff, throughout the company! I have tried other clinics. But this one is by far the best. No monthly fees. Very fair prices. Top quality meds! Expert advice. Medication that has made my life bearable, again.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Regarding my experiance with CB!

Regarding my experiance with CB!: I was thoroughly impressed with the fantastic service I received as well as the selection of medication available. It was easy to find options tailored to my specific needs. Additionally, I truly appreciated the quick turnaround time throughout the process.

Thank you for the excellent support.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Completely ignorant and dismissive of…

Completely ignorant and dismissive of both veterans and mental health issues. They offer prescriptions for PTSD, anxiety and depression but when the consultant asks you about these symptoms, refuses to prescribe medical cannabis because you have the symptoms of PTSD, anxiety and depression. When you complain you get a mealy mouthed response I will be taking this forward administratively.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

So far so good, initial consultation went smoothly, dealt with some paperwork and product ordered. I had a vape and some flower which arrived in a couple of days. The medication has been great for me. I have chronic back pain for the last 3 years and have had the 1st best nights sleep in that time. During the day when it gets bad, a quick blast on the vaporiser and all sorted. The customer service so far has been very responsive and will continue using these guys after transferring from somewhere else

23 March 2026
Unprompted review
Rated 5 out of 5 stars

No problems

No problems Quick sign up Quick first consultant and prescription.
Can't pay with card online for some reason (problem myside) but was able to pay over phone.
So far so good

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend CB1

I was surprised how easy CB1 made the introduction process and I was clear of what was needed and the process all the way through. I was connected to a great clinician really quickly and got a selection of products to try to sort my pain. It all arrived swiftly so I recommend this service wholeheartedly.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful clinic

The pre checks and registration were really simple.
When i had my first appointment the dr listened to me, took my medical history into consideration and prescribed me based on my individual needs and did not just briefly look at my mental health conditions and say no straight away without even talking to me like other clinics did.

13 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look