CB1 Medical Reviews 267

DO NOT USE CB1 MEDICAL! This company is the worst company I have ever had to deal with in my entire life! I have been trying to get more information about the data breach since it happened in August 2025, I'm now dealing with their lawyer as they don't even have the decency to follow through on simple processes and look into this themselves.

I have been lied to constantly and ignored, laughed at on the phone to them and have been trying to investigate exactly why they have been lying. I have been asking the simple question "When did the investigation begin and complete?" so I can correlate this with emails I have from them saying they cannot discuss it as its still being investigated literally up till a few weeks ago they were still saying this. Both CB1 and their solicitor / lawyer refuse to give me this information - as basic piece of information. They told me how the breach happened - they used an Indian company called "DNAGROWTH" to deal with some aspect of patient information! I recommend visiting their website and you will ask yourself why on earth CB1 are using such companies to outsource YOUR information to. It was this company who apparently caused the breach. But every time I ask them when the investigation started and finished - they get defensive and say they don't legally have to provide this.

I'm pretty convinced that CB1 also have no problem with putting fake reviews on here, as previous reviews get pushed down by generic reviews added right after I received a message from Trustpilot saying that CB1 are trying to get my reviews removed!

From my dreadful experience with this company - the worst I have ever had to deal with in my lifetime - they are extremely untrustworthy and simply do not care. The incompetence of the way they handled - or didn't handle my complaint is beyond words. They have tried to make me feel like I'm exaggerating the whole thing. I asked for £50 compensation to use a data broker remover for a year a result of my information being stolen due to their incompetence and they just point blank refused. It has caused me immense stress and anxiety over the last few months and they just do not care one bit.

DO NOT USE THIS COMPANY! I can't advise this enough but you really should use another provider as CB1 do not follow basic processes for anything.

I've been trying for three weeks to sort out 2 vape carts leaking they make promises to rectify it and do nothing they have left me in extreme pain ever since

Literally could not fault this company. Will never change pharmacy, Cant recommend enough, Always on hand when contacted, Prompt delivery, great advice, Life Changers.

I tried to sign up for this,After being told I qualified and thanking me for registering I completed a form only to be told I was not registered. I could get nowhere, So I mailed them, They just ignored my mail, terrible or should I say non existent service so far.

Be careful when you automatically think this is regulated.
It may say it is.
They can not regulate this.

YOU WILL DEFINITELY ALWAYS GET DAMP AND A LOT OF THE TIMES WET...... YES WET FLOWER.

They say if you have an issue to keep 75%of it to send back and it takes 4-6 weeks to complete your complaint.

So you will be left with no flower and the next month when your prescription is ready, if that flower is wet, same process.

The biggest issue is....... NO GUIDELINES WHATSOEVER FOR CUSTOMERS TO STATE WHAT FLOWER SHOULD BE LIKE. SOME ARE CRISPY DRY AND OTHER ARE ACTUALLY SO WET THE GRINDER HAD TO GO IN THE BIN.
THIS IS SO UNFAIR ON THE PEOPLE WHO ARE GETTING MONEY STOLEN ON THEM THROUGH WET FLOWER.

AND WHAT AN EXTREMELY POOR PROCESS TO RESOLVE IT.

Great experience from consultation to receiving my first prescription delivery. Unlike other clinics, the lack of a recurring monthly fee really stood out for me. I also appreciate being able to choose which flower products I want included in my prescription, which isn’t something every clinic offers.

Delivery has been fast and reliable, and that alone makes a big difference compared to other clinics I’ve used. Overall, CB1 genuinely stands out among competitors and comes in at a fraction of the cost of many others. Easily one of the best clinics I’ve tried so far. I appreciate the one off fee, and then free for life for consultations. And by research, the best flower prices and selection without being overly expensive.

I receive top service for my purchases in every order. They reply to emails within 24 hours but typically within a few hours. The price of consultations and service is better than any other prescriber.

I recommend this clinic and I will be purchasing again.

The stock issues are not a poor reflection of the company but of the cannabis industry, as no one can grow the same product every time; it has to be listed as a new product. This is not CB1s fault

Great company everything done very swiftly and good products

Was recommended CB1 by a friend due to it being fast and cheap. Signing up was hassle free. Initial consultation was quite transactional but I'm a simple case with no question of eligibility.

They advertise next day delivery, but it's only next day from when it's posted. This can actually be a few days after you order so it's a bit disingenuous. But it's not hard to order a week or two before you need it!

I have nothing to compare it to, but it does seem like a lot of products are out of stock.

None of this bothers me since most meds work the same for me. I'm happy buying what's in stock and ordering with time to spare!

Update: If you have epilepsy, they limit THC to 22%. Doesn't take a genius to figure out that is solely for profit. I'm leaving.

My experience was very easy and I spoke to an understanding doctor for 10 minutes. My product arrived 3 days later. Very happy with the way it works.

have found the whole experience very easy, awaiting 2nd order. good choices but need to talk to a dr as i seem to have potency limits overall very happy

​CB1 gets a lot right: their portal is easy to use, and their customer service team is responsive and professional. However, as a medical patient, the "medicine" side of the business is where it falters.
​My biggest concern is stock availability. For patients requiring high-THC strains (29%+), about 75% of the menu is currently out of stock. This forces patients to settle for products that don't provide adequate relief. For those of us who rely on specific terpene profiles for symptom relief, being limited to ineffective alternatives defeats the purpose of the service.

​Additionally, the "next day delivery" claim is misleading, as it typically takes 2–3 days, and the 3-week wait for consultations is longer than ideal. CB1 has the potential to be the best in the market, but they need to fix their supply chain and be more transparent about delivery times to get there.

Final Verdict: The "wrap-around" service is great, but the medicine is the most important part. If the specific strains needed for relief aren't available, the rest of the experience loses its value.

Would definitely recommend this clinic staff are amazing making the process more efficient.

Great experience in every aspect. Really fast services. Great customer service. Great doctors appointment with good advice and recommendations.
Fast turn around with prescription .and really impressed with the medicine choice and quality .

Waste of money. I paid the 50 pound yearly subscription. Nothingvthats worth smoking is ever available. Stock is always running out. I had a consultation to ask for more choice. Was given more choice to find all the ones I now have access to are all out of stock and after 3 weeks non are back in stock. Prices fluctuate too and you find the flower you paid 55 for last time is now 65 or out of stock. The cheap strains are never in stock and never have been since I joined. I would avoid this place and use one of the better known clinics with better stock availability and pricing structure.

There have been some hiccups during the last six months with CB1. I have to say that they have responded to these admirably and apart from the continued use of jiffy bags which I believe will come to an end soon; everything is rosy with CB1 these days.
The formulary is well stocked with a broad range of cultivars, I find it very easy to find the types of medications that favour various health complaints. The new addition of flagged close to expiry reduced items is very helpful in making informed decisions.
I currently seek to adjust my treatment and needed to book a consult, only a three week wait which is pretty good these days, even although I requested it the consult will be free.
I'm very pleased I stayed with CB1 in the long run and I'm finding that their processes are now running very well. Medical cannabis has helped me reduce downtime with back pain, wiped out the use of harmful conventional meds and in turn improved another two major health issues. One of which I'm now reducing dosages of conventional meds with a view to stopping. There have been tangible benefits to adopting this type of treatment.

I was previously a patient with Relief for over a year with no issues at all. My treatment was stable and working well.

Someone suggested CB1 Medical to me as a potentially cheaper alternative, so I decided to explore switching. I went through their website eligibility process, was told I qualified, and booked a consultation.

The consultation itself was straightforward. The doctor went through my medical history, discussed my treatment, explained everything clearly, and confirmed I would be prescribed. I was told the only thing outstanding was a discharge letter from my existing clinic (Relief), after which we would proceed.

On that basis, I arranged discharge from my previous clinic and sent CB1 the requested discharge letter.

After sending it, I then received an email from CB1 stating that, having reviewed my case, I did not qualify after all.

I immediately contacted them to query this and asked to speak with the doctor who had assessed me, or the lead doctor who made the decision. That was over a week ago. I have had no phone call, no meaningful explanation, and no opportunity to discuss the reversal of their decision — just a further email repeating that I don’t qualify.

So I have now been left in an extremely difficult position — discharged from my original clinic, without an active prescription, and unable to access the medication I rely on to manage daily life — all because CB1 advised me to discharge before they had fully confirmed acceptance.

My advice to others would be: do not discharge from your existing clinic until CB1 (or any clinic) has fully and formally accepted you and issued your prescription.

Unfortunately, my experience has been that I was told I qualified, given a prescription in consultation, asked to discharge elsewhere — and then refused — leaving me without medication and having to try to reinstate care with my previous provider.

Very disappointing and stressful experience.

Try other companies

Rubbish service

Easy from sign up / review to clinician appointment and prescription, and generally helpful customer service. Still awaiting an answer to a query over product catalogue availability to see potential options and associated differences, which has not been forthcoming.