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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service easy and efficient, with some highlighting the helpfulness and knowledge of the medical staff during consultations. People appreciate the clear communication regarding orders and the support provided, which has led to improvements in their conditions and overall well-being. However, some people were dissatisfied with the service, citing issues with unhelpful staff, constant chasing for updates, and problems with ordering, especially after a system change. There were also concerns about product availability, late orders, and a lack of support for patients, with some feeling that their well-being was negatively impacted.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some consumers praise the fast and friendly service,... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Product

Clients share ambiguous opinions on product. Many reviewers praise the quality of medication, with some... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported issues such as being... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick service, with medication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more

Company replied

Rated 5 out of 5 stars

From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse... See more

Company replied

Rated 5 out of 5 stars

I cannot fault CB1, the app is so simple to use, the doctors are fantastic and are always available to answer any concerns. The medication I am prescribed has really helped and improved my condition.... See more

Company replied

Rated 5 out of 5 stars

From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up. I have suffered with joint,knees and neck nerve damage for years struggl... See more

Company replied


Company details

  1. Pain control clinic
  2. Clinic
  3. Pain Management Doctor
  4. Specialised Clinic

Written by the company

CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.


Contact info

3.7

Average

TrustScore 3.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Been with CB1 for about 6 months and…

Been with CB1 for about 6 months and been happy with every process. From initial consultation to been cleared to chose my meds each month.
My only slight criticism is there's not often much choice at the cheaper end. £5 to £6.50 per gram. If there was more choice it might temp more people off the 'street' stuff. You can get really good stuff at £6 per gram.

17 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your feedback and for sharing your experience! We’re delighted to hear that your consultations and ordering process have been smooth and that you feel well supported in managing your medication.

We appreciate your point about lower-cost options. We now stock approximately 150 lines with a range of prices to suit different budgets, and we’re also working on functionality in the patient portal to highlight short-dated discounted stock, which should help offer even more affordable options in the near future.

CB1 Medical

Rated 5 out of 5 stars

Always been straight with me.

I have always been supported with Cb1.
I was on my last sleepless night. My medicine had arrived. It took time, but I knew what to expect, there is alot of positive reviews online, to help make your decision. I had some concerns, gave them a call and was helped right away.
Consultation was simple, just had to wait, everything happened behind the scenes, I was confirmed suitable and have had no problems since.
Thanks to cb1 I get good sleep, without harmful tablets.
I am also on a treatment plan for pain. No hidden rubbish, just help and support. Thank you.

10 July 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you so much for taking the time to share your experience. We’re really pleased to hear that the process felt straightforward and that our team was able to support you when you had concerns. It’s great to know your treatment plan is helping you sleep better and manage pain more comfortably. We truly appreciate your trust in us and are always here whenever you need support.

Rated 5 out of 5 stars

CB1 helps me to function more normally

On joining CB1 I have found the whole experience very beneficial for me. The support, service and prescription delivery have been first class.
Having access to the prescriptions available to me on CB1 has helped to improve my physical and mental wellbeing being.
Suffered with Colitis for many years and all the other symptoms that go along with it, discomfort, anxiety, insomnia etc. The prescription and service I have received from CB1 has been a massive boost. It gives me some discomfort relief and my sleep has vastly improved. Having regular access to medication that is legitimately sourced and approved makes a big difference and the ability to reorder my prescription in plenty time ensures I don't run out. Knowing their is also support available and I can email them out of business hours is so helpful and convenient. My overall health has improved mentally with the ability to sleep better which has allowed me to function better with work. I self medicated for years but medication wasn't always available to me and at times I wasn't sure the quality and effectiveness was of a good or safe standard.
I'm continuing to use CB1 pharmacy it really does work for me and has become a staple in my well being and overall health that allows me to function with more normality.
Thankyou CB1...

15 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re grateful for your thoughtful and detailed feedback. It’s wonderful to hear that the service, support, and access to your prescription have made such a positive difference to your wellbeing. Knowing you’re experiencing improved sleep, reduced discomfort, and greater day-to-day stability means a lot to our team. Thank you for continuing with us and for sharing how CB1 has helped - your words are greatly appreciated.

Rated 5 out of 5 stars

I've suffered from ibs for over 30…

I've suffered from ibs for over 30 years. It gives me alot of pain and discomfort. I had been taking painkillers nrly every night and often on day too. Since getting my prescription via cb1 who have been very efficient and professional I haven't taken any. No joke. And that's been 3 months now. I am getting better quality sleep and it's better controlling my symptoms well. Not a 100 % cure as I'm not sure that's possible buy it has improved my quality of living alot. Cb1 have been great and would highly recommend.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for sharing your story - it’s wonderful to hear how much relief you’ve experienced and how your quality of life has improved. We’re so pleased our team could support you on this journey.

Rated 5 out of 5 stars

My experience with CB1 has been excellent.

After my first consultation 6 months ago I felt that my consultant appreciated my issues and listened to me, then took care and time to explain why he was advising certain products to help with pain relief and both their benefits and potential side effects. I felt reassured that we could readdress any issues that may (but haven’t yet) arise.

I’m very happy with their service, in 6 months with CB1 there has been one issue with availability, which was resolved very satisfactorily over the phone with friendly and competent assistance.

After my second consultation I felt like they do care about my situation and are looking to out for my well being and the successs of my treatment.

I appreciated and have followed their instructions for further success in my treatment.

I am so happy being able to treat my condition better and not being dependant on intrusive pain relief medicine (Gabapentinol and others) which was slowly turning me into a zombie.

13 October 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Steve - we really appreciate the thoughtful feedback. It’s great to hear how well your treatment has worked and that you’ve felt genuinely cared for throughout.

Rated 5 out of 5 stars

I cannot fault CB1

I cannot fault CB1, the app is so simple to use, the doctors are fantastic and are always available to answer any concerns. The medication I am prescribed has really helped and improved my condition. I've managed to stop taking prescribed tablets and feel so much better. Thank you CB1.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thanks, Lindsey - we’re thrilled to hear how much your treatment has improved your health. Our clinical team works hard to make safe, effective care simple to access, so it’s lovely to know that’s been your experience.

Rated 5 out of 5 stars

CB1 and Me…

I have been with CB1 medical for several months now and find them great. I have tried a few different products and all were good. Excellent easy to use service. I am happy.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Graham - we’re pleased you’ve found CB1 Medical easy to use and effective. It’s great to hear your treatment has made such a positive difference.

Rated 5 out of 5 stars

Game Changer

I can’t complain about any part of their service. Their assessment was thorough, and the medication always arrives on time. Therapeutically it has been a game changer for me. I’ve stopped taking 4 of my 5 psych meds, and feel open, relaxed, awake and optimistic about the future. I sleep like a log and I’m re-engaging with the CBT I learned to cope with difficult moments. THC seems to put more space around your thoughts, so you can unpick them, and see them for what they are… just weather! Thanks

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

We’re so grateful for your feedback - what a fantastic outcome. It’s inspiring to hear how much your treatment has improved your wellbeing and sleep. Thank you for trusting CB1 Medical with your care.

Rated 5 out of 5 stars

Very good company to deal…

Very good company to deal with,transparent financing and no messing about.
Would recommend if you require pain relief alternatives,I would not go back to pills.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Ali. We’re glad to hear you’ve had a positive experience and found our service transparent and straightforward. We’re proud to offer safe, affordable alternatives for pain relief that truly help.

Rated 5 out of 5 stars

From start to continuing day

From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up.
I have suffered with joint,knees and neck nerve damage for years struggling with prescription pain medication with little effect of them working, I’ve been with CB1 for 3 months now and I have better sleep and I’m more comfortable and mobile than I have been over the last 3-4 years …. Thanks again CB1

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, David - it’s great to hear your treatment has improved your comfort, sleep, and mobility. Our team is proud to support thousands of patients across the UK just like you.

Rated 5 out of 5 stars

Easy an simple an well looked after

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Gary - we’re so pleased to know you’ve felt well looked after. We aim to make the whole experience simple and supportive from start to finish.

Rated 5 out of 5 stars

From signing up to getting g my…

From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse.
Since I joined up ive been able to go out in public and not have a break down .
Thank you giving me my life back

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Cassie, thank you for your heartfelt words. We’re so glad your treatment has made such a difference to your wellbeing. It means a lot to the whole CB1 Medical team to know you’ve felt supported and cared for.

Rated 5 out of 5 stars

I've never had any issues with CB1

I've never had any issues with CB1. One consultation fee a year of £50, far lower than one or two other clinics. Goods have always been on time and in good order. Any questions have been answered promptly and politely.

10 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your kind review - we’re glad you’ve found our £50 consultation model simple and transparent. It’s great to hear your experience has been smooth and reliable.

Rated 4 out of 5 stars

Fantastic easy to join

Fantastic easy to join . Great staff for the consultation . Would have been an easy 5 stars if the stock of medication didn't run out so often .

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thanks so much for your review - we’re really glad you found joining CB1 simple and your consultations positive. We completely understand that stock availability can be frustrating at times. Our in-house pharmacy works hard to maintain one of the widest ranges in the UK, and we’re continually improving supply to make things even smoother.

Rated 5 out of 5 stars

I was a little sceptical at first

I was a little sceptical at first, but having exhausted my pharmaceutical options I thought I'd give it a go.
I've found the whole process so easy, the doctor was really well-informed and helped me to understand the medication and the different strains. All of the staff are lovely in fact.
I ackowledge what other reviews have said about product availability, that's sometimes the case with conventional medication too; my daughter has been waiting 7 months for ADHD meds. So to sometimes have to switch to a different strain is not the end of the world for me.
I've found it really helpful all in all, and I'm grateful for the recommendation. I'm not pain-free, but I'm much more comfortable. And that's a win in my book.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Dani - we really appreciate your thoughtful feedback. You’re right that stock can vary, but we’re proud to maintain one of the widest selections in the UK and are always improving availability.

Rated 5 out of 5 stars

The best service I’ve experienced since…

The best service I’ve experienced since starting medical canna. They actually seem like they care, from the initial telephone call they provided details and options not offered by other clinics. The details of how your order is flowing through their system was a welcome addition against other clinics. The repeat prescription process was simple effective with subsequent deliveries being very prompt. There have been some small points that were addressed promptly and effectively. Options and access to actual people was great and left me with a very positive experience throughout!

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Eric. We’re so pleased to hear that you’ve had such a positive experience and that our team’s support and communication has made a difference.

We’re proud to offer a personal, reliable service that helps patients feel informed and in control of their care.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

Helpful and understanding

CB1 medical have been very helpful, and understand my needs. Ordering is made easy, and delivery is quick. Overall, I've got no complaints at all.

13 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Angie. We’re delighted that you’ve found our team helpful and understanding.

Making treatment simple, supportive, and stress-free is at the heart of what we do, and it’s great to know that’s been your experience.

Warm regards,
The CB1 Medical Team

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience from the start and long may it continue

7 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Shian. We’re so pleased to hear that your experience has been positive from the very start. We’re proud to support thousands of patients across the UK with safe, clinician-led medical cannabis care.

Kind regards,
The CB1 Medical Team

Rated 5 out of 5 stars

They have been excellent for me

They have been excellent for me. I like that you can mix and match products and the THC % you can have goes up over time. They're much much better than Curaleaf were

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you, Will. We’re glad to hear that your experience with CB1 has been excellent and that our flexible approach to prescribing has worked well for you.

We appreciate your feedback and your trust in our clinicians.

Warm regards,
The CB1 Medical Team

Rated 4 out of 5 stars

Great company to deal with

Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose from. I would recommend to anyone who wants to try a different pain relief option. To come and give Cb1 medical a try.. and also everything is straightforward and quick. the only little negative issue is the price of the flower🤨. otherwise i would have given a 5star rating if it was a bit cheaper. But overall I've had a good experience with Cb1 medical👍😊

12 November 2025
Unprompted review
CB1 Medical logo

Reply from CB1 Medical

Thank you for your review, Jay. We’re really pleased that you’ve had a good experience and found our clinicians attentive and supportive.

We understand your feedback about price and continuously review our formulary to keep treatment as affordable as possible.

Kind regards,
The CB1 Medical Team

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