Great company to deal with. The doctors listen to what your telling them. And they also ask you questions regarding treatment. And they is a good selection of different medication options To choose fr... See more
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Review summary
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From signing up to getting g my prescription they explained everything they went though my medical history and didn't judge at all I suffer wuth complex ptsd cause from long term trauma abuse... See more
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I cannot fault CB1, the app is so simple to use, the doctors are fantastic and are always available to answer any concerns. The medication I am prescribed has really helped and improved my condition.... See more
Company replied
From start to continuing day , CB1 medical have been 1st class to every query I have asked of them .brilliant work keep it up. I have suffered with joint,knees and neck nerve damage for years struggl... See more
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Company details
Written by the company
CB1 Medical is the UK’s most affordable and highly rated medical cannabis clinic, providing expert consultations, prescriptions, and ongoing patient care. We specialise in tailored treatment plans for chronic pain, neurological conditions, and mental health concerns, offering a patient-first approach with transparent pricing and accessible support. Visit cb1medical.com to check your eligibility and get started today.
Contact info
184 Coleman Road, LE5 4LJ, Leicester, United Kingdom
- 0116 273 1233
- enquiries@cb1medical.com
- cb1medical.com
3.7
Average
267 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Cb1 medical
Been very helpful with conditions, had all questions answered by clinic promptly
12 November 2025
Unprompted review
Reply from CB1 Medical
Thank you, Trevor. We’re happy to hear you’ve found our team responsive and helpful. We take pride in providing clear answers and ongoing support to every patient we care for.
Warm regards,
The CB1 Medical Team
Very Good Clinic
I've been a patient at CB1 for a several months, I have complex medical history requiring a lot of medication. I've replaced some of my conventional meds for cannabis resulting in an improvement in my Qol. Very happy with CB1
12 November 2025
Unprompted review
Reply from CB1 Medical
Thank you, MB. We’re really pleased that medical cannabis has made such a difference to your quality of life. Our clinicians work hard to ensure each treatment plan is safe, personalised, and effective.
Warm regards,
The CB1 Medical Team
It’s good but if you vape it’s…
It’s good but if you vape it’s expensive I have mine only at night but if it was for pain I would imagine you’d be looking at £70 a day for one cartridge
12 November 2025
Unprompted review
Reply from CB1 Medical
Thank you, Luke, for sharing your feedback. We’re pleased you’ve had a positive experience overall. We appreciate your comment about costs and continue to work with our pharmacy partners to keep treatment options as accessible as possible.
Kind regards,
The CB1 Medical Team
No complaints at all
No complaints at all, I order my medication from their pharmacy list of what they have available, I usually order on a Sunday and its delivered on Wednesday. I've been a patient for 4 months.
29 October 2025
Unprompted review
Reply from CB1 Medical
Thank you, Wayne. We’re delighted that everything has gone smoothly and that your orders are arriving promptly. We’re proud to provide reliable care and efficient delivery through our in-house pharmacy team.
Kind regards,
The CB1 Medical Team
The application was simple and very…
The application was simple and very comfortable. The staff are professional and efficient. Queries are resolved within a day.
Thank you CB1.
21 August 2025
Unprompted review
Reply from CB1 Medical
Thank you, Khalid. We’re so glad the process felt simple and professional. Our goal is always to make care accessible and ensure patients feel supported every step of the way.
Warm regards,
The CB1 Medical Team
Broken devices leaking onto furnishing…
Broken devices leaking onto furnishing and clothing, parts falling out leading to choking hazards. Delays of over a week for medication after ordering. Team often unhelpful and require chasing constantly when issues happen, which since I joined in July has been every single month. Left without medication before a hospital procedure. Promised all the support and help over the phone, as soon as it went to actually sorting? Nope. Nothing we agreed to verbally on phone they were adhere too. Reported to CQC this morning. Please be careful using this clinic if you have high health needs as they are not equipped to handle the care and should not be offering it.
6 November 2025
Unprompted review
Reply from CB1 Medical
We’re very sorry to hear about your experience, Natalie, and we completely understand how frustrating this must have been.
Our team has been in direct contact with you by email to address your concerns and continue supporting you. We take all feedback seriously and are reviewing what happened to ensure we improve going forward.
Doesn't care about Patients
My experience with CB1 hasn't been great. The customer service I've experienced isn't even worth 1 star, if I could give a lower score, then I would. As of today I will be looking for a new medical cannabis provider and clinic. The Drs themselves with CB1 are very good, but it's all let down by the pharmacy and the enquiries contact. After emailing the Pharmacy regarding medication availability, it had taken almost a week to confirm stock levels and to orde repeat medication (as it's impossible to get the same medication continuity) It was confirmed by a manager who is now away getting married, I would be contacted about this medication but again I have received no contact regarding this and have been put into a position where I now need to go to black market sources for medication. I know other medical cannabis users with different companies, and they are not experiencing these issues with medication or bring provided with information in a timely manner. I was asked to give CB1 one more chance (they have let me down on a number of occasions, not just this time) How many chances do you want me to give you.......
27 October 2025
Unprompted review
Reply from CB1 Medical
Hi Kaveh,
We’re sorry to hear that your experience hasn’t met expectations. We completely understand how frustrating it can be when communication or continuity issues affect your care. Across the medical cannabis industry, stock consistency can sometimes be a challenge - though our in-house pharmacy typically holds over 80 different flower medications to provide choice and reliability.
We know how important it is for patients to have access to their preferred medication, and we work hard to maintain strong stock levels and regular supply. Our upcoming technology upgrades will also make it easier for patients to see real-time availability and reduce the likelihood of interruptions.
A better option
The process was far less daunting than imagined and the results of the medication far more effective, more immediate and with far less deleterious effects than I’d suffered from previous typical prescriptions
2 November 2025
Unprompted review
Reply from CB1 Medical
Thank you for sharing your experience!
We’re delighted to hear that your treatment with CB1 has been effective and that the process felt straightforward. Our team is committed to providing safe, personalised care, and it’s great to know it’s making a real difference.
Reply from CB1 Medical
We’re sorry to hear that your experience with CB1 didn’t meet your expectations.
While we aim to provide helpful and supportive care, we understand that sometimes our service may not feel right for every patient.
We sincerely apologise for any frustration caused and wish you the very best with your treatment going forward.
Having tried four different medical…
Having tried four different medical cannabis clinics over past three years, I can honestly say CB1 is the best by a considerable way. They have a comprehensive range of products available, making it easy to select another product if others are unavailable. Other clinics I’ve tried didn’t offer such a range, they suggest a couple of alternatives, not access to every available product. Someone is always available on phone when needed, again others you have to email and wait for reply. If you’re looking to try medical cannabis or switch from another clinic, CB1 is certainly the clinic I would recommend.
22 October 2025
Unprompted review
Reply from CB1 Medical
Thank you for sharing your experience! We’re thrilled to hear that CB1 Medical has stood out after your time with other clinics. Our team works hard to provide a wide range of products and responsive support, so it’s great to know it’s made a difference for you.
We really appreciate your recommendation!
Been with cb1 medical since July and I…
Been with cb1 medical since July and I can’t complain very professional, kind and helpful recommend cb1 to anyone in need best thing I’ve done.
22 October 2025
Unprompted review
Reply from CB1 Medical
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with CB1 Medical since July. Your recommendation means a lot to us, and we’re delighted to have been able to support you.
Wishing you all the best on your treatment journey!
1st Appointment cancelled same day
1st Appointment cancelled same day. They set one up for the next day. This triggered anxiety they was late for the 2nd appointment and left me waiting which caused anxiety. The dr then triggered me using certain words. I was then refused the medicine. I’m a veteran and Jimmy Savile survivor who knows how the medicine works and helps me day to day but they booted me off next day. Do not trust these
22 October 2025
Unprompted review
Reply from CB1 Medical
We’re very sorry to hear about your experience and apologise for any distress caused.
We understand how frustrating it can be when appointments don’t go as planned. Unfortunately, not every patient is suitable for our service, and in cases where we cannot proceed with treatment, it’s always with patient safety in mind.
We regret any upset this may have caused and wish you all the best with your treatment and ongoing care.
first contact, put at ease
Dr. put me right at easy straight away, calm, and listened, it is stressful waiting to be accepted though
23 August 2025
Unprompted review
Reply from CB1 Medical
Thank you for sharing your experience! We're so glad to hear your clinician helped put you at ease — we know the process can feel a little nerve-wracking at first, but we do our best to make it as smooth and reassuring as possible.
We really appreciate your patience and trust in CB1 Medical
Reply from CB1 Medical
Thank you so much for your kind words! We wish you all the best with your continued treatment.
Amazing service
Amazing service. great consolation. able to speak to the dispensary directly to source medication. All in all the best medical cannabis service you could ask for.
1 May 2025
Unprompted review
Reply from CB1 Medical
Thank you so much for your wonderful review!
We're thrilled to hear that you've had such a positive experience with our team and found the process smooth from consultation to dispensary support.
We’ll be sure to pass your kind words on to the team — they’ll really appreciate it!
Prompt responses to any queries
Prompt responses to any queries. Medical staff were knowledgeable, polite and helpful.
Product arrived quickly, and I'm happy with it's effect. I'm mostly taking it to help my insomnia, so far, I've only one poor night since I started taking CB1.
Overall, I'm very happy with CB1.
2 October 2025
Unprompted review
Reply from CB1 Medical
Thank you for your kind words and for sharing your experience!
We're so pleased to hear that your treatment has been helping with your sleep and that our team and service have met your expectations. It’s great to know you’ve noticed such a positive difference already — here’s to many more restful nights ahead!
Tried to order repeat prescriptions
Tried to order repeat prescriptions. No stock available of my gummies and usual oil. I have about a week left. Spoke to the pharmacy team as advised. Waste of time. I am trying to order in good time and I will be left without any oils until at least November when they expect an update. Other supplies considerably more expensive for 2/3 rds of the amount 20ml which I cannot afford. As a supply chain manager, this really should not happen if manufacturer and suppliers are working together, and if shortages are known about, obtaining comparable stock from elsewhere might be a good idea. Not impressed.
17 October 2025
Unprompted review
Reply from CB1 Medical
Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the current stock shortages. We understand how frustrating this must be, especially when planning your treatment in advance.
Our team is working closely with suppliers and manufacturers to minimise these disruptions and ensure patients can access their prescribed products as smoothly as possible.
We appreciate your patience and understanding and are here to support you with any alternative options or guidance in the meantime.
Cb1 the company that makes ya feel worse
What a joke they are . Think it's acceptable leaving a patient ten days without medication. My own doctor wouldn't do that to a patient. Forget this company helping with mental health because they will just make it worse
16 October 2025
Unprompted review
Reply from CB1 Medical
We’re very sorry to hear about your experience and understand how distressing it must have been to be without your medication. We always aim to support patients promptly, and it’s disappointing to hear we fell short in this instance.
While stock and supply issues can sometimes cause delays, our team is committed to helping patients access their prescribed treatment safely and as quickly as possible.
We encourage you to reach out to our patient support team at 0116 273 1233 so we can discuss your situation and explore any available options.
medical cannabis - cb1Medical
I heard about the medical cannabis route from a friend by word of mouth, and after doing my own research, I decided on cb1Medical and I'm really glad that I did, as the service is top-notch, from the initial phone call, the consultation call, which was thorough without being unpleasant, and the follow-up consultation call after the receieving and consuming my first batch of medication was all positive.
The App is very good and relatively straightforward, and the products on offer are both varied and impressive. I've found them to be very beneficial to me medically as such, I'm really happy and grateful to have found them. I'd certainly recommend them without hesitation, and finally, the staff on the phones are really helpful and empathetic.
14 October 2025
Unprompted review
Reply from CB1 Medical
Thank you so much for sharing your experience and recommendation! We’re delighted to hear that you’ve found our service, consultations, and app helpful — and that your treatment has made such a positive difference.
Our team always aims to make the process as smooth and supportive as possible, so your feedback really means a lot.
We’re grateful to have you as part of the CB1 community and look forward to continuing to support your treatment journey.
I was a long standing patient of this…
I was a long standing patient of this medical cannabis clinic and over one episode of bad mental health they have discharged me as a patient so I now have no adequate pain management despite the fact I have proof I’m mentally stable and safe to prescribe medical cannabis to
14 October 2025
Unprompted review
Reply from CB1 Medical
We’re very sorry to hear about your experience. If we observe that a patient is experiencing an adverse effect or there are concerns regarding their safety on a particular medication, we have a duty as a telehealth provider to pause treatment and ensure they receive the appropriate level of support.
Patient safety is always our top priority, and in these situations, we may advise seeking additional support from other healthcare providers such as your GP or specialist if needed.
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