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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and support throughout the entire process, from application to post-camp. Many highlight the excellent customer service, noting quick response times and a smooth user experience that makes the journey easy and stress-free. However, some people were dissatisfied with the service, reporting a lack of communication and assistance, particularly when issues arose with employers or accommodation. These reviewers felt unsupported after reporting problems, with the agency allegedly not taking action to resolve concerns regarding issues with employers or accommodation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and support... See more

Service

Customers had positive experiences with service, consistently praising the support received throughout the... See more

Customer service

Consumers find customer service to be positive, highlighting the helpful and supportive assistance provided... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the seamless and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be mo... See more

Rated 5 out of 5 stars

Ccusa made the entire process so simple and easy. It all seemed so daunting at first but they were so reassuring and helpful every step of the way. Dave especially is a legend, anything I needed big o... See more

Rated 5 out of 5 stars

This was something I had never experienced with other camp agencies - it was nice that CCUSA checked up on me whilst I was at camp, they made sure I was getting the summer they promised. The CCUSA tea... See more

Company replied

Rated 5 out of 5 stars

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were... See more


Company details

  1. Cultural tours provider
  2. Recreational and vacation camps
  3. Summer Camp
  4. Tour operator
  5. Travel agent
  6. Visa Agent

Written by the company

CCUSA are worldwide adventure specialists. We have been around for 40 years, offering affordable work/travel experiences. You can work at a summer camp in America, Canada or Croatia, head to Canada for a ski season, intern with Elephants in Thailand, volunteer at the Great Barrier Reef or work at one of the top theme parks in the States! Whatever your interests or budget, CCUSA will have a program for you! In 1985, CCUSA was created as a company to provide young people from around the world an exciting opportunity to experience summer camp in the USA. Today, we are an internationally recognized organization that offers over 15 programs worldwide and recruits from over 60 countries. We have placed over 310,000 young people in hundreds of summer camps and seasonal employment positions across the USA, Canada, Australia, New Zealand, Ireland, the UK, Europe, Brazil, Asia and South Africa! In 1985 the Camp Counselors USA program was founded to give international staff the chance to work in the USA and share their culture and experiences with American children during their summer holidays. As a staff provider for more than 900 US camps, Camp Counselors USA has developed a renowned reputation for the high quality of service we provide to both our participants and our camps. Camp Counselors USA is respected in the US camping industry as the company that provides only the best quality counselors and support staff to camps. The participants we recruit are known for their great attitudes, strong work ethic and abilities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great camp agency

A great company for anyone looking to try a summer camp in the USA or Canada. They have the most friendly staff who support you along your whole journey: before, during and after camp. Their fees were very low with a sports bursary and they guided me through the process of visa applications and admin very well. I’d definitely recommend them for anyone looking to get into summer camps.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

CCUSA was amazing

CCUSA was amazing for me and would highly recommend them to anyone who is interested in working on a summer camp. The support you get is great and they are very helpful.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

CCUSA were very helpful

CCUSA accommodated for my needs and pointed me in the right direction for doing something that suited me, all staff I interacted with were amazing and I would highly recommend

23 August 2025
Unprompted review
Rated 2 out of 5 stars

Important to know

There were a lot of fees that the company charged before going to camp that other agencies did not charge. The information and advice provided by the CCUSA representative was helpful, but it was not worth the significant cost, especially when camp salaries are low as it is.

20 June 2025
Unprompted review
CCUSA logo

Reply from CCUSA

Thank you for your feedback Joshua, however I'm surprised to hear about the fees.

As a designated J1 visa sponsor, our fees are among the lowest in the industry, helping us to run a cost-effective, affordable program. All of our fees are clearly explained in our Program Agreement which is signed by all of our counselors, and there are no hidden fees.

My guess is that you required either an updated DS2019 if personal details needed to be changed (costing $45) or your camp dates needed to be amended after they were confirmed (also costing $45.) Both of these are mentioned in the Program Agreement and are the only additional fees which you could have been charged...but without an updated DS2019 or contract dates, entry to the US could have been tricky, and we REALLY wanted to avoid that for you!

While you're correct about the camp salaries, CCUSA offers the highest stipend for 1st year counselors, with our staff making several hundred Dollars more than people who have applied through other companies.

If you have any further questions about this, or have any additional feedback, please call the office on 01135243141 or email info@ccusa.co.uk.

Many thanks, and aside from the fees, I hope that you enjoyed your time at camp!

Rated 5 out of 5 stars

A Fantastic First Summer with CCUSA

My experience with CCUSA has been incredible from start to finish. All my questions were answered quickly, and they made the application process very easy to follow. As a first-timer, I was nervous about going to America by myself, but with their help, my nerves quickly disappeared.
So, thank you to everyone at CCUSA (especially Dave) for helping me have a fantastic summer!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Great staff!

Ccusa not only costs very little fees but also has outstanding staff and support. At no point did I feel unsure or uncomfortable with my upcoming trip as they had me prepared! I wish ccusa could be more famous as I hear people going through other agencies and having more problems and less pay!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

CCUSA made this the easiest experince…

CCUSA made this the easiest experince and journey to working in America. I had a truly unforgettable summer and it is thanks to CCUSA and their help with everything, big or small. Dave from CCUSA was a huge reason why I was able to complete this journey with so much ease and confidence! Thanks again!

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Internship to the USA experience

I have enrolled for an internship in the USA. They didn't help me at all. They are even making me find an employer myself because they don't like to work. Absolute madness. Wasted my time and my nerves.

1 May 2025
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Martin,

Thanks for your feedback about the Intern USA program.

As you'll know, we offer 2 different options with this program, Independent (where you source your own job) and Placement (where we help to find an internship.)

You are currently on the Independent option as you're looking for a very specific internship which we cannot guarantee through our network of employers. I can see that you attended a Zoom session, have been offered assistance with creating a cover letter and have been in touch with a number of CCUSA staff.

If you are more flexible with your internship, please contact the team to ask about switching to the placement option. We would love to work with you and get things moving!

Rated 1 out of 5 stars

Worst experience of my life

So, it's actually been 5 years but I'm still bitter about it 🙃 And finally, there's a place I can leave my review - there was nothing before! For good reason.

This was one of the worst experiences of my life. Everything seemed good at first, but once payment was made, the agency became utterly useless. Before I left for the US, I had discovered issues with the employer I was signed with - for one, no one was communicating. I wasn't able to arrange airport pick up, had no idea where I was supposed to go. Email, phone, fax, nothing worked. CCUSA just told me to keep trying.

Then i found out, from a girl who was already working for the same employer, that the accommodation that was promised when I signed the contract was unavailable (destroyed the year prior during a hurricane) and that her and 2 other girls were now living in 1 tiny motel room, and I was supposed to join them the week after. 4 people sharing a motel room with 2 beds. Sounds great, right? Especially when each of us were expected to pay $100 each week. What a joke. You'd think the agency would check in on the employers and make sure everything is safe and in order

Last but not least, my employer was a freaking bully, and a sociopath. Not to mention that his friend, who was a registered offender, worked at the store. I spent 3 months looking over my shouldee and hating every minute of my stay, because even after reporting the issues, the agency did nothing.

No, wait, someone came over 1 month into my stay and asked if I wanna be moved to a different location. Seriously? Took you a month and that's what you got?

Signing up with CCCUSA was the worst decision I ever made. But it was a good lesson not to go for the cheapest option.

6 March 2025
Unprompted review
CCUSA logo

Reply from CCUSA

Hi Ami,

Thank you for sharing details of your time on the Work Experience program, and I'm truly sorry to hear that your time in the US fell short of expectations.

While the vast majority of our staff have a positive experience with their employers, a small number of employers fall short of the high standards which we set.

Having reviewed the information about your situation, I can see that your evaluation was used as part of a review which is conducted at the end of every season. Upon completion of the review, we have not placed anyone at the location where you worked since 2019.

We appreciate your feedback, as it helps us to learn and make changes to the Work Experience program where needed.

- Dave

Rated 5 out of 5 stars

A fantastic company to work with

CCUSA have been very supportive and responsive throughout the process of becoming a camp counsellor. I could not recommend them more. Dave King is an asset to the company, very professional and approachable and really knows his stuff! I would recommend CCUSA to anyone looking for a transparent, reliable agency for summer camp.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and great!!!

Great! Helped me get in to the camp that I wanted and Dave king was very helpful throughout. helped me through every stage and made the process a lot easier with a lot less stress! And now I feel fully prepared for summer camp with less stress :) Would definitely go through CCUSA again!!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

CCUSA Camp America Application Process

The agency has been incredibly helpful with the process of applying to work at an American Summer Camp and when applying for the visa. The time to reply to messages and emails of inquiries is really quick which makes the process much easier.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Dave King and the team at CCUSA

Dave King and the team at CCUSA are brilliant. They go above and beyond on the service they provide in making the application process easy on our journey to camp. For the last seven years the support you have given to me has been invaluable.
Thank you all so much.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

CCUSA

CCUSA, in particular Dave, has made this process such an easy one - their kindness and willingness to not only help but be there every step of the way has made the entire application process stress-free knowing I had tremendous support behind me :)

6 June 2025
Unprompted review
Rated 5 out of 5 stars

David and the team at CCUSA were…

David and the team at CCUSA were absolutely brilliant in supporting my application for a summer camp leader in America. They were very supportive and made the experience very easy and stress free. Thank you all for your support, it was greatly appreciated. Highly recommend!!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

CCUSA made the process so easy as a first timer I couldn’t recommend them enough especially Dave King every enquiry I had he was always happy to help and fast responses. Brilliant service 👍

18 January 2025
Unprompted review

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