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See what reviewers are saying

Rated 1 out of 5 stars

Received items but very small and terrible quality. Have sent an email re refund but now reading these reviews think better to just write off the experience. Do not order!!!

Rated 1 out of 5 stars

This is obviously a scam company. Unfortunately I haven't checked these reviews before ordering. No delivery and no answer from its support. They will steal your money- stay away. I won't I will not... See more

Rated 2 out of 5 stars

I have ordered 2 weeks ago, no news about my order they even didn’t answer to my email. I’m not sure that I will receive my order one day, so strange as they announce being a French company and I’m... See more

Company replied

Rated 1 out of 5 stars

Horrible service. 1. My order is out of deadline (more than 1 week) and it has not delivered yet. 2. Communication is very low quality. Firstly, they send me a template answer without info (“ As a r... See more

Company details

  1. Clothing Shop

Written by the company

CEDELAR established itself as a brand new concept store. Nowadays, everyone finds their own style of clothing. We offer you a unique, innovative and sophisticated line of clothing.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

116 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It's a big fat SCAM!!!

I didn't do my research before. This website is a huge scam. They have rebranded their Instagram account 5 times so far. They didn't send me anything. Their customer service is not responding to any emails. And I couldn't get a refund on my order. I'm gathering all the necessary documents to get a refund through Paypal. Do not be like me. Do not trust these unknown websites.

11 January 2021
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Pegah, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

Scam scam scaaaam !

Scam, beautiful scam scam scam
Aliexpress product totally. Waste of money....
Professional Dropshipper...
Using retargeting ads, instagrams and facebook ads, they should be ban !
Dear devs who make fake experiences here, you are stupid !

9 January 2021
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Tampa, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

From Switzerland

From Switzerland, i’ve been to paris to check where they work. a old woman told me that they quitted their office in one day just just before Christmas. They left a lot rubbish in the hall that she had to evacuate herself. it's written on the postalbox that everything is linked to Mr or Ms C.CHENG.they have website WILBIZ.com company with many call informations. Actually, no possible to know where/who they are BUT possibility with the website to call them :) LOL

6 January 2021
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Alex, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 3 out of 5 stars

The shipping was 2 months

The shipping was 2 months, and I thought that they shipped from France, but no, they shipped from Dubai so I had to pay an extra tariff.. I was really skeptical about the material, but I am happy all In all.

29 December 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Sherry, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

Reseller of cheap clothes

After waiting for 3 weeks I actually thought I was scammed for 300 euros.. luckily then I did got my package (unfortunately had to pay 70,- extra for taxes also). They are literally reselling AliExpress kind of clothes (one actually got a Shein label in it). Half of the clothes are not even that bad, but definitely not worth the money since the quality is not that good. At least I got something for the money I paid and didn’t lose my money completely..

29 December 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Fleur, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 5 out of 5 stars

I just receive my order

I just receive my order, I am so happy !!! It’s exactly what I expect for, the quality is very good, they use great fabric.
I recommend this brand for sure !!!
Thankyou so much I will reorder again :D

28 December 2020
Unprompted review
Rated 1 out of 5 stars

They sell items from Ali

They sell items from Ali. They haven't registration number. No refuse. And blocked me when I wrote in Instagram that they didn't restrict the rules!!!

26 December 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Anya, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

Received a completely different colour item...

The item I ordered was a completely different colour and look. The details and pattern were technically the same but the quality and feel was terrible for such a high price. The product photo showed a light brown sweater and the one I received was bright white. On top of that, nobody is responding to my return request. After waiting 13 days to receive this item and their return period being 14 days from the purchase date, I fear that I may have lost a lot of money and be stuck with an ugly, tiny sweater :(

17 December 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Lydia, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 2 out of 5 stars

I have ordered 2 weeks ago

I have ordered 2 weeks ago, no news about my order they even didn’t answer to my email.
I’m not sure that I will receive my order one day, so strange as they announce being a French company and I’m in France in the same city as the brand, so 2 weeks and they even haven't send it yet , weird and not a professional customer service.

8 December 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Chama, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

It can be fraud, worst customer service and shipping

I have ordered a coat in Aug 2020 and I did not receive it till November. their customer service was awful, I really thought this is fraud and I started to take legal action on them. I have request the refund and they were not getting back to me more than 2 weeks.
their is no address and there is no telephone number of Cedelar.
I had a worst experience with them.
be careful!

12 November 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Negin, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

AliExpress SCAM

Literally all their clothes comes from AliExpress. See for yourself. Wanted to order a 95 Euro dress, it was 29 Euro on Ali.
SCAM

31 October 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Polina, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 5 out of 5 stars

I love every piece that I ordered

I love every piece that I ordered! My package took a little time to arrive but other than that I am extremely happy! Each item looked exactly as it did on their website! My next order I will make sure I take into account the lead time between when I place my order and when it will arrive. Already adding more items to my cart.❤️❤️❤️

30 October 2020
Unprompted review
Rated 1 out of 5 stars

Biggest SCAM

Like so many other state on this website already! An absolut SCAM. I have been waiting for 1,5 months for the products I though I bought from a French brand. They sent me a link that states that the products come directly from China. The status of the link has not changed for a month - no one knows where the parcel is and the brand does not take responsibility for non delivered parcels. Im not sure if I will ever see the parcel nor my money. I have switched it the legal department from PayPal I hope they can help. Absolut waste of time and money

21 October 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Vera, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

My first experience with scammers

My first experience with scammers. I'm out of 200 euros and pissed. They ship items from China, which is why I waited over a month to receive my items, meanwhile the customer service who can barely speak English responded to me once a week. But wait, it gets better - the quality of clothes is just very very bad. even worse than their customer service. And ofcourse you can return items only if they are damaged.

14 October 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 1 out of 5 stars

Misleading and disgusting

Cheap quality for a very expensive price. It comes from China eventhough it’s not said, so you could probably find similar stuff on shein and zaful. It says on the website that you can return your order but when you try to do so they tell you that you can only send back damaged items so you can’t get your money back. This is very misleading, I am actually disgusted.

3 September 2020
Unprompted review
Cedelar logo

Reply from Cedelar

Hello Julia, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.

Rated 5 out of 5 stars

I am so happy with my purchase from…

I am so happy with my purchase from cedelar. I recently ordered few clothes and I must stress on the fact that their shipping was on time, no doubt about the quality it was top notch as usual
I’ve shopped with them before too and they never let me down. Brilliant styles. Brilliant service. Wonderful brand.

20 August 2020
Unprompted review

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