Received items but very small and terrible quality. Have sent an email re refund but now reading these reviews think better to just write off the experience. Do not order!!!
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This is obviously a scam company. Unfortunately I haven't checked these reviews before ordering. No delivery and no answer from its support. They will steal your money- stay away. I won't I will not... See more
I have ordered 2 weeks ago, no news about my order they even didn’t answer to my email. I’m not sure that I will receive my order one day, so strange as they announce being a French company and I’m... See more
Company replied
Horrible service. 1. My order is out of deadline (more than 1 week) and it has not delivered yet. 2. Communication is very low quality. Firstly, they send me a template answer without info (“ As a r... See more
Company details
Written by the company
CEDELAR established itself as a brand new concept store. Nowadays, everyone finds their own style of clothing. We offer you a unique, innovative and sophisticated line of clothing.
Contact info
France
- cedelar.com
1.3
Bad
116 reviews
Hasn’t replied to negative reviews
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Such a bad service and quality
It take two and half months to receive the order.....terrible quality and it is not match with the picture on website! Also there is one item less in my order! This is definitely a scam website!!!
3 June 2020
Unprompted review
Reply from Cedelar
Hello Melissa, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
I’m in love with that company
I’m in love with that company, true it's complicated with the corona but frankly my packages arrived intact, i recommend.
31 May 2020
Unprompted review
Nice clothing and good quality
I love your clothes, i received my parcel on time and I'm really satisfiedwith the products. The clothes are really good and i love the quality ;)
31 May 2020
Unprompted review
This is a very good company…
This is a very good company that sells quality products. I had no problems, my products were delivered on time.
30 May 2020
Unprompted review
Awful Company, scam
Awful, awful experience. The clothes that came were lacking any kind of branding except for a wash label in Chinese, terrible quality and poorly sized. This company says it is based in Paris - it is not. All employees appear to be based in China. Customer service representative has ghosted me. 70 euro for a pair of fake denim pants that are unwearable and no refund, which I have asked for. They are also deleting Instagram comments of people asking for help and answers.
28 May 2020
Unprompted review
Reply from Cedelar
Hello Juliette, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
This brand is fraudulent
This brand is fraudulent. I purchased items from them a while ago and still have not recieved my items.I spike a to a Marie who sold me a story that my items were on their way but this person could not provide me with a tracking number. They give options for DHL delivery on their website which supposedly takes 5-7 days but that is also a lie. DO NOT BUY ANYTHING FROM THIS BRAND AS THEY WILL TAKE YOUR MONEY BUT NEVER DELIVER THE ITEMS.
27 May 2020
Unprompted review
Reply from Cedelar
Hello Stella, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Terrible experience, poor quality clothing
I never leave reviews for companies because I generally get decent service, but I thought I was going to be scammed by Cedelar because I ordered clothing in March (it is now mid-May), and emailing them, messaging them, gave me NO response! I eventually got a tracking code with items shipped from China, which is totally unexpected because I thought the company is based in Europe. Seriously ghosting your customers and giving them NO updates on their orders doesn't inspire a lot of trust.
My clothing eventually arrived, but it doesn't look 100% like the photos, they came all wrinkled, and didn't look high quality. They had Chinese labels and tags on the clothing. Honestly think this company just marks up clothes from China a million% just to profit. I do not recommend.
15 May 2020
Unprompted review
Reply from Cedelar
Hello Jenny, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Recieved my order
Recieved my order. Just liked the quality and I'm satisfied with the product. Would like to purchase more.
13 May 2020
Unprompted review
Terrible service
Very slow customer service on any enquires especially on refund! Terrible!!!
8 May 2020
Unprompted review
Reply from Cedelar
Hello Leah, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Horrible store and FRAUD
Horrible store!
Looks like a fraud store - I have paid 280 euros worth of clothes on 19th March and still no delivery or even a tracking number!
After I wrote them two emails and on Instagram - they provided me with a tracking number from CHINA!
They say they are based in France but now I do not believe it.
Still have received nothing.
Do not shop here! Save your money!
6 May 2020
Unprompted review
Reply from Cedelar
Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Absolutely awful online shopping…
Absolutely awful online shopping experience.
Was waiting for my order for 2 months and received the package from CHINA! and also had to pay extra tax.
The item does not look the same as on the website. The quality is definitely not worth the price.
Very disappointed as I really liked the design on the website.
5 May 2020
Unprompted review
Reply from Cedelar
Hi there, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
Absolutely terrible
Absolutely terrible customer service.
I purchased £150 worth of clothes from the site 6 weeks ago and still yet to receive anything. I have tried to contact them via their website, Facebook and finally on instagram only to be read and ignored.
DO NOT BUY FROM HERE
Shocking to say the least.
28 April 2020
Unprompted review
Reply from Cedelar
Hello Katie, we are so sorry that you've had to experience this. We are trying our best to improve our service and we know there have been a lot of flaws in our customer service. Your feedback helps us get better. We will use the feedback to make us better and to ensure this doesn’t happen again.
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