If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more
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Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more
Company replied
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.
Company replied
Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more
Company replied
Company details
Written by the company
Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team
Contact info
Netherlands
- celinathelabel.com
Breach of guidelines
Unfortunately it's a scam
Unfortunately it's a scam. The dress resembles what I ordered, however the dress is so thin you can basically see through it. It's very poor quality, it's an absolute waste as you have to throw it in the bin. And now the Celina website is down as well.
Items are shipped straight from China, so maybe you are very unaware of the awful quality that is being distributed, but the fact that your website is now all of the sudden down today, makes me doubt that.
I find the odd 4-5 star review for you interesting as well.
Do consider yourself reported for fraud though.
Help report them!
Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct.
Here are their details when I requested a return:
Recipient Name: Feng Min
Phone Number: +86 151 2838 8333
Address: 5th Floor, West Gate Zhejiang Boshang Optoelectronics Co., Ltd.
Hezhuang Street, Qiantang District
Hangzhou City, Zhejiang Province
China 311222

Reply from Celina The Label
Compliments just keep coming
The Arlette dress makes its mark with the sleeves alone. They bring just enough drama without being over the top. I wore it to an art opening and got plenty of compliments.

Reply from Celina The Label
Terrible quality, impossible to return or exchange
Ordered a dress online. When it arrived (from China) it looked nothing like the picture on the website and the quality was terrible. Requested a return and refund and was told if I wanted to return it I would have to pay £50USD for the shipping. As a "gesture of goodwill" they offered me store credit for the amount of the product and I could keep the dress (which I don't want and will never wear). I stated this was not environmentally friendly and I did not want to shop with them further. However, I had no choice as returning the dress would not be worth the money.

Reply from Celina The Label
BEWARE SCAM WEBSITE
BEWARE SCAM WEBSITE. They don't deserve 1 star. I paid £40 for a dress that is only fit for the bin!!! But also a completely different colour. I requested a return and they said its due to varying screen colours. I ordered navy and received an electric blue see through rag. Total scam please please do not waste your money. This site needs taking down!!!
Although they offer a contact below to "find a solution", they offered a return but I had to pay £35 postage. Reported as fraud through the bank.

Reply from Celina The Label
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!!
I live in Qatar! I ordered a dress for my baby shower which is tmrw!!!!
The dress arrived yesterday! SHEIN quality is much better! The quality of the dress is awful!! When I send to my friends the dress picture they were like no way you bought the same dresss maybe you ordered from SHEIN by mistake!!!!
Honestly, all the comments on Instagram are locked because they know no ones gets happy thru their quality!!
I have been emailing them since yesterday! Still no reply!!!! They were super responsive before as long as you say refund they will ignore you!!
I feel so sad!!! I literally need to use an old dress for my baby shower because I can’t find anything in Qatar!!! Save your money do not buy from this company!!!! You will save money if you buy from SHEIN!!!!
Please refund my money!!! 27312

Reply from Celina The Label
Do not order from this company
Do not order from this company! Paid £9.95 for expedited delivery, expecting it be next day or a couple of days max! After 3 weeks with no sight of, I asked to cancel, they said no. The parcel arrived after 4 weeks from the order date. I asked to return, they then said it was my responsibility and I needed to pay £35 to return! I can’t find in their policy about this condition for returns but they are no help what so ever. Don’t waste you time and money!

Reply from Celina The Label
Morning to night in one piece
Running errands in the morning and going out at night ; the Myra dress handled both. I didn’t even think about changing. That kind of practicality is rare.

Reply from Celina The Label
I abhor this company
I abhor this company. None of their images are theirs. It’s completely false advertising, and I’m trying to take legal action against them for misrepresentation. All of the other reviews here are just more evidence this company is completely fraudulent.

Reply from Celina The Label
If I can give this no stars I would
If I can give this no stars I would. This website is a complete scam Please DO NOT ORDER FROM THIS WEBSITE I’m currently still trying to get my order canceled since it’s not even close to being shipped and the only response I got was some AI costumer service and if they happen to see this please don’t reply check your email and just cancel my order thank you . Also notice how most of the replies on their behalf sound the same yeahhhh.. DO NOT BUY FROM THIS WEBSITE.

Reply from Celina The Label
Effortless from office to dinner
Work to dinner transitions are tough, but the Paula dress made it simple. I wore it with a blazer to a meeting, then took it off for drinks later, and it still looked perfect. Zero stretching or sagging.

Reply from Celina The Label
A mood boost in daylight
Seeing the Chandria dress in daylight is an instant mood boost. The color glows without being too much, and the lining keeps everything in place. It’s become my go-to “pick me up” piece.

Reply from Celina The Label
Perfect for sunny gatherings
A garden party was the perfect test for my Mackenzie dress, and it passed with flying colors. The fabric kept me cool in the sun, and the way it moved while walking felt effortless. I already know it’ll get worn again.

Reply from Celina The Label
Stylish and pregnancy-friendly
Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.

Reply from Celina The Label
Awful company
Awful company! I total drop shipping fast fashion scam! Nowhere near as described. Terrible customer service. DO NOT BUY FROM HERE

Reply from Celina The Label
My no-brainer outfit pick
Whenever I don’t feel like planning outfits, I reach for the Reese dress. It somehow works with sneakers or heels, and that flexibility is a lifesaver. Even after a few washes, it still feels brand new.

Reply from Celina The Label
Scam seller
Scam website. Tried to return as quality shocking. They admitted that the image on their website is not the dress they send and that the photos are a representation only. Wanted £35 to return leaving £4.95 refund.
My daughter bought this with her own money and is devastated. They are adamant that have done nothing wrong as images are just a representation of the item to be sent. Awful company. Avoid avoid avoid.

Reply from Celina The Label
1) Item does not represent the item…
1) Item does not represent the item that arrived
2) cheap & poor quality
3) Unable to accept refunds if jt matches your order (despite size not fitting/poor quality)
4) Waste of £50+ plus shipping took 2-3 weeks in my case
5) DO NOT BUY very disappointed

Reply from Celina The Label
DO NOT BUY FROM THEM!!
If I could give no stars I would.
False advertisement of products, cheap awful clothing when they do arrive, do not uphold the UK consumer rights for returns e.i. a full refund if returned within 30 days. Basically just take your money for nothing!!
I highly recommend that if you've been unfortunate to buy from them and are arguing a refund, DO NOT take their offer to return but lose practically all your money. Return it yourself, it does cost but you will inevitably get more of a refund than if you take their offer. For example I bought 2 dresses that came to £100 they wanted to only give £35 back to me or have the option of being given store credit for £100 which why would I want that for their cheap clothing, instead I returned it myself for £24, and my refund is £80 from them after their restocking fee and customs fee so overall I've gotten a refund of £56 which is a little better than their insult offer of £35. Just DO NOT BUY! a lot of the dresses they advertise are on Club L London or House of CB and are the original authentic dresses.

Reply from Celina The Label
Awful quality, missizing and refusal to return my money
Firstly, sizing is completely OFF as an XS skirt literally falls to the floor. POOR QUALITY, CHEAP material and high price points. Customer service refused to return my money despite showing photos of sequins falling off of the skirt when literally taking the skirt out of the packaging and instead forced a credit and repurchase of a shirt that is so cheap, poor quality and sequins falling off. I will never buy from this site again. I lost $100.
DO NOT BUY from this site. Low quality, predatory practices with return policy and a loss of my money.

Reply from Celina The Label
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