Celina The Label 

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Rated 1 out of 5 stars

If I could give 0 stars I would. The dress was of poor quality, could only be returned to an overseas address and cost to return. The returned package was refused and the refund was not provided. Terr... See more

Rated 1 out of 5 stars

Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct. Here ar... See more

Company replied

Rated 3 out of 5 stars

Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.

Company replied

Rated 1 out of 5 stars

Product (floral sandals) are NOTHING like the photos - pretty sure the photos are ripped from Dr Martens. Shoes that arrived are laughable honestly they’re like orthopaedic shoes. Stitching is terribl... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Welcome to Celina the Label Where fashion meets individuality, and confidence shines through every look. Founded in 2020, Celina the Label was created from a deep love for style, creativity, and self-expression. We believe fashion is more than just clothing—it’s a way to tell your story, embrace your uniqueness, and feel empowered every single day. Our Philosophy At Celina the Label, we curate timeless yet trend-driven pieces designed to make you feel effortlessly stylish. Our collections are all about versatility—whether you're dressing up for a special occasion or keeping it casual, we want you to look and feel your best. Every item is thoughtfully selected to reflect a balance of elegance, playfulness, and confidence. Our Mission We are committed to bringing you the latest trends in clothing and accessories while staying true to a chic, effortless aesthetic. Our goal is to celebrate individuality and inclusivity, ensuring that everyone finds pieces that resonate with their personal style. Through a strong connection with our community, an eye for emerging trends, and an inspiring social media presence, Celina the Label has become a go-to destination for fashion-forward individuals worldwide. We are more than just a brand—we are a movement that embraces confidence, creativity, and the freedom to express yourself through fashion. Join the Celina Community Fashion is best when shared. Follow us on social media, tag us in your looks, and become part of a community that celebrates bold style and authentic self-expression. We can’t wait to see how you make Celina the Label your own! Love, your Celina the Label team


Contact info

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Rated 1 out of 5 stars

Unfortunately it's a scam

Unfortunately it's a scam. The dress resembles what I ordered, however the dress is so thin you can basically see through it. It's very poor quality, it's an absolute waste as you have to throw it in the bin. And now the Celina website is down as well.
Items are shipped straight from China, so maybe you are very unaware of the awful quality that is being distributed, but the fact that your website is now all of the sudden down today, makes me doubt that.
I find the odd 4-5 star review for you interesting as well.
Do consider yourself reported for fraud though.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Help report them!

Absolute scam of a “business.” If you’ve also been scammed, please report at econsumer.gov. The more reports they get, the better chance we can put an end to this company’s misconduct.
Here are their details when I requested a return:
Recipient Name: Feng Min
Phone Number: +86 151 2838 8333
Address: 5th Floor, West Gate Zhejiang Boshang Optoelectronics Co., Ltd.
Hezhuang Street, Qiantang District
Hangzhou City, Zhejiang Province
China 311222

28 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Melissa,
We take allegations of misconduct very seriously and want to assure you that we are committed to ethical business practices and customer satisfaction. We understand your frustration and are here to address your concerns directly.

Please contact our customer support team at contact@celinathelabel.com
with your order details so we can investigate your case thoroughly and work toward a resolution.

Thank you for bringing this to our attention.

Rated 3 out of 5 stars

Compliments just keep coming

The Arlette dress makes its mark with the sleeves alone. They bring just enough drama without being over the top. I wore it to an art opening and got plenty of compliments.

12 June 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Aitana,
We’re so glad to hear the Arlette dress made such a statement for you! Those sleeves really do add the perfect touch of drama, don’t they? It sounds like the perfect choice for an art opening—thanks for sharing your experience and the compliments you received!

Rated 1 out of 5 stars

Terrible quality, impossible to return or exchange

Ordered a dress online. When it arrived (from China) it looked nothing like the picture on the website and the quality was terrible. Requested a return and refund and was told if I wanted to return it I would have to pay £50USD for the shipping. As a "gesture of goodwill" they offered me store credit for the amount of the product and I could keep the dress (which I don't want and will never wear). I stated this was not environmentally friendly and I did not want to shop with them further. However, I had no choice as returning the dress would not be worth the money.

16 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Melissa,
We’re very sorry to hear about your disappointing experience and understand your frustration regarding the product quality and return process. Your feedback is important to us, and we’re committed to improving both our products and policies. Please feel free to reach out directly to our customer support team at contact@celinathelabel.com
so we can assist you further and find a resolution that works for you.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

BEWARE SCAM WEBSITE

BEWARE SCAM WEBSITE. They don't deserve 1 star. I paid £40 for a dress that is only fit for the bin!!! But also a completely different colour. I requested a return and they said its due to varying screen colours. I ordered navy and received an electric blue see through rag. Total scam please please do not waste your money. This site needs taking down!!!
Although they offer a contact below to "find a solution", they offered a return but I had to pay £35 postage. Reported as fraud through the bank.

26 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Anna,
We’re very sorry to hear about your experience and understand how upsetting this must be. We strive to represent our products as accurately as possible, but we know that screen variations can sometimes cause differences in color. We take your feedback seriously and want to make things right. Please contact our customer support team at contact@celinathelabel.com
so we can work with you on a solution.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!!

I live in Qatar! I ordered a dress for my baby shower which is tmrw!!!!

The dress arrived yesterday! SHEIN quality is much better! The quality of the dress is awful!! When I send to my friends the dress picture they were like no way you bought the same dresss maybe you ordered from SHEIN by mistake!!!!

Honestly, all the comments on Instagram are locked because they know no ones gets happy thru their quality!!

I have been emailing them since yesterday! Still no reply!!!! They were super responsive before as long as you say refund they will ignore you!!

I feel so sad!!! I literally need to use an old dress for my baby shower because I can’t find anything in Qatar!!! Save your money do not buy from this company!!!! You will save money if you buy from SHEIN!!!!

Please refund my money!!! 27312

24 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Monique,
We’re truly sorry to hear about your disappointing experience, especially with such an important event coming up. This is definitely not the experience we want for any of our customers. We understand how frustrating it must be to feel ignored and to receive a product that didn’t meet your expectations.

Please reach out directly to our customer support team at contact@celinathelabel.com
with your order number (27312), and we will prioritize your refund request and do everything we can to help. Your feedback is important to us, and we want to make this right.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! Paid £9.95 for expedited delivery, expecting it be next day or a couple of days max! After 3 weeks with no sight of, I asked to cancel, they said no. The parcel arrived after 4 weeks from the order date. I asked to return, they then said it was my responsibility and I needed to pay £35 to return! I can’t find in their policy about this condition for returns but they are no help what so ever. Don’t waste you time and money!

24 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Melissa,
We’re very sorry to hear about your negative experience and understand your frustration. We take all feedback seriously and strive to improve our products and services. We regret that the dresses did not meet your expectations and that the sizing caused issues. Regarding returns and refunds, we aim to be as transparent as possible, but we understand this has been disappointing for you.

Please contact our customer support team directly at contact@celinathelabel.com
so we can review your case personally and work towards a resolution. Your feedback helps us improve, and we appreciate you bringing these concerns to our attention.

Rated 3 out of 5 stars

Morning to night in one piece

Running errands in the morning and going out at night ; the Myra dress handled both. I didn’t even think about changing. That kind of practicality is rare.

10 July 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Angelina,
Thank you for sharing your experience! We love hearing that the Myra dress kept up with your busy day from morning errands to a night out without missing a beat. Practical and stylish—that’s exactly what we aim for!

Hope it continues to be a wardrobe favorite

Rated 1 out of 5 stars

I abhor this company

I abhor this company. None of their images are theirs. It’s completely false advertising, and I’m trying to take legal action against them for misrepresentation. All of the other reviews here are just more evidence this company is completely fraudulent.

23 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Ryan,
We take allegations of false advertising and misrepresentation very seriously and are committed to maintaining transparency and trust with our customers. We use carefully curated images to best represent our products, but we understand your concerns and would like to address them directly.

Please contact our customer support team at contact@celinathelabel.com
so we can discuss your concerns in detail and work towards a resolution.

Rated 1 out of 5 stars

If I can give this no stars I would

If I can give this no stars I would. This website is a complete scam Please DO NOT ORDER FROM THIS WEBSITE I’m currently still trying to get my order canceled since it’s not even close to being shipped and the only response I got was some AI costumer service and if they happen to see this please don’t reply check your email and just cancel my order thank you . Also notice how most of the replies on their behalf sound the same yeahhhh.. DO NOT BUY FROM THIS WEBSITE.

19 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Emmely,
We’re really sorry to hear about the trouble you’re having with your order cancellation. We want to help get this sorted for you as quickly as possible. Please email our customer support team directly at contact@celinathelabel.com
with your order details, and we’ll prioritize your request.

Thank you for your patience, and we appreciate you bringing this to our attention.

Rated 3 out of 5 stars

Effortless from office to dinner

Work to dinner transitions are tough, but the Paula dress made it simple. I wore it with a blazer to a meeting, then took it off for drinks later, and it still looked perfect. Zero stretching or sagging.

10 April 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Sandra,
Thank you for sharing your experience! We’re so glad to hear the Paula dress made your work-to-dinner transition effortless and stayed flawless throughout. It sounds like a true wardrobe MVP!

We hope it continues to be your go-to for any occasion.

Rated 3 out of 5 stars

A mood boost in daylight

Seeing the Chandria dress in daylight is an instant mood boost. The color glows without being too much, and the lining keeps everything in place. It’s become my go-to “pick me up” piece.

16 April 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Fiona,
We’re so happy to hear the Chandria dress brightens your day! That perfect glow and comfy fit are exactly what we hope for in every piece. Thanks for making it your go-to “pick me up” — that means a lot to us!

Wishing you many more mood-boosting moments.

Rated 3 out of 5 stars

Perfect for sunny gatherings

A garden party was the perfect test for my Mackenzie dress, and it passed with flying colors. The fabric kept me cool in the sun, and the way it moved while walking felt effortless. I already know it’ll get worn again.

12 June 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Haven,
Thank you for sharing your garden party success story! We’re thrilled the Mackenzie dress kept you cool and comfortable while looking effortless. Sounds like it’s earned a special spot in your wardrobe—here’s to many more occasions to wear it!

Rated 3 out of 5 stars

Stylish and pregnancy-friendly

Pregnancy dressing isn’t easy, but the Neoma maternity dress is a gem. Stretchy yet flattering, soft but structured, it’s been perfect for family gatherings. I felt chic without sacrificing comfort.

30 August 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Thanks for sharing your experience, Victoria! The Neoma maternity dress sounds like a real win — it’s not easy to find something that balances comfort and style during pregnancy. Glad to hear it helped you feel chic and confident at family events!

Rated 1 out of 5 stars

Awful company

Awful company! I total drop shipping fast fashion scam! Nowhere near as described. Terrible customer service. DO NOT BUY FROM HERE

20 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Sorry to hear you had such a frustrating experience, Tiahn. It’s incredibly disappointing when a product doesn’t match its description and the customer service doesn’t step up to make it right please reach out to our customer service.

Rated 3 out of 5 stars

My no-brainer outfit pick

Whenever I don’t feel like planning outfits, I reach for the Reese dress. It somehow works with sneakers or heels, and that flexibility is a lifesaver. Even after a few washes, it still feels brand new.

14 May 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

That's the kind of wardrobe staple everyone needs, Scarlett! The Reese dress sounds like a true MVP—versatile, low-maintenance, and still looking fresh after washes? Total game-changer for effortless style.

Rated 1 out of 5 stars

Scam seller

Scam website. Tried to return as quality shocking. They admitted that the image on their website is not the dress they send and that the photos are a representation only. Wanted £35 to return leaving £4.95 refund.

My daughter bought this with her own money and is devastated. They are adamant that have done nothing wrong as images are just a representation of the item to be sent. Awful company. Avoid avoid avoid.

19 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Legal,
We’re truly sorry to hear about your experience and understand how upsetting this must be, especially for your daughter. We want to clarify that our images are meant to represent the style, but we’re sorry if this caused any confusion. Please contact our customer service team directly—we want to do everything we can to address your concerns and make this right. Thank you for your feedback.

Rated 1 out of 5 stars

1) Item does not represent the item…

1) Item does not represent the item that arrived
2) cheap & poor quality
3) Unable to accept refunds if jt matches your order (despite size not fitting/poor quality)
4) Waste of £50+ plus shipping took 2-3 weeks in my case
5) DO NOT BUY very disappointed

15 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Anna,
We're really sorry to hear that your order didn’t meet your expectations — especially with the quality, sizing, and shipping delays. That’s definitely not the experience we want for any of our customers.

Please reach out to our customer service team — we’d appreciate the chance to look into this and try to make things right. Thank you for sharing your feedback.

Rated 1 out of 5 stars

DO NOT BUY FROM THEM!!

If I could give no stars I would.
False advertisement of products, cheap awful clothing when they do arrive, do not uphold the UK consumer rights for returns e.i. a full refund if returned within 30 days. Basically just take your money for nothing!!
I highly recommend that if you've been unfortunate to buy from them and are arguing a refund, DO NOT take their offer to return but lose practically all your money. Return it yourself, it does cost but you will inevitably get more of a refund than if you take their offer. For example I bought 2 dresses that came to £100 they wanted to only give £35 back to me or have the option of being given store credit for £100 which why would I want that for their cheap clothing, instead I returned it myself for £24, and my refund is £80 from them after their restocking fee and customs fee so overall I've gotten a refund of £56 which is a little better than their insult offer of £35. Just DO NOT BUY! a lot of the dresses they advertise are on Club L London or House of CB and are the original authentic dresses.

17 September 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Thanks for sharing your experience, Holly — it’s clear you went through a lot of trouble to try and make things right, and it’s deeply frustrating to feel misled by product photos and unsupported by customer service. Your detailed breakdown is really helpful for others who might be in the same situation, especially your advice about handling returns independently.

We understand your frustration, and we’re genuinely sorry this was your experience. If you haven’t already, please consider contacting our customer service team — we’d like the opportunity to look into your case and try to make things right.

Rated 1 out of 5 stars

Awful quality, missizing and refusal to return my money

Firstly, sizing is completely OFF as an XS skirt literally falls to the floor. POOR QUALITY, CHEAP material and high price points. Customer service refused to return my money despite showing photos of sequins falling off of the skirt when literally taking the skirt out of the packaging and instead forced a credit and repurchase of a shirt that is so cheap, poor quality and sequins falling off. I will never buy from this site again. I lost $100.

DO NOT BUY from this site. Low quality, predatory practices with return policy and a loss of my money.

17 August 2025
Unprompted review
Celina The Label logo

Reply from Celina The Label

Hi Tracey,
We’re really sorry to hear about your experience — that’s definitely not the standard we aim for. Issues with sizing and quality are incredibly frustrating, especially when paired with a disappointing return process.

We genuinely want to make this right. Please contact our customer service team so we can look into your case further and find a resolution that works for you.

Thank you for bringing this to our attention.

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