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See what reviewers are saying

Rated 1 out of 5 stars

Still haven't received the phone I ordered 11 days ago, the tracking system Cell Crazy use is the Shop app which tells me nothing and Cell Crazy have not responded to my emails chasing, would definite... See more

Rated 5 out of 5 stars

Parked easily outside their small tidy unit on Slough Estate.Handed over phone for battery replacement & took seat in pleasant uncluttered premises.Phone returned to me in less than 30mins working f... See more

Rated 1 out of 5 stars

Beware they operate under Cell Crazy and FoneGiant. Ordered phone which did not arrive despite several request for update with them. Palming off phone calls and emails. Eventually given upgraded phone... See more

Rated 5 out of 5 stars

These guys are superb, I handed in two iPhones and within 30mins both were returned back to me with brand new screens. Furthermore, Cell Crazy offers a 12 month warranty on all its repairs, this give... See more

Company details

  1. Phone repair service

Information provided by various external sources

Mobile Phone repair, Based in Slough Cell Crazy provide end to end service and repair solutions for domestic and corporate. All types of customers. 10 years aiming to achieve the best quality! Founded in 2011, Cellcrazy is a high tech brand specialising in the express repair of smartphones tablets and computers. At Cellcrazy, we repair a huge range of devices from iPhone, iPad, Samsung Galaxy, HTC, Sony Xperia, Lg, Google and much more. No matter what the fault is the chances are we can fix it for you, we repair all Faults such as Screen Repairs, Charging Port repairs, Battery Replacement, Liquid damage and many more. This is our promise to our customers. You can rest assured that your personal data will remain secure at all times and that the repair will be carried out to the highest standards by our high trained and accredited technicians. Our 12-month warranty gives you the peace of mind that we will deliver on this promise. We continually look to find was to improve our service to our customers in an effort to future establish ourselves as the market leader. With over 100,000 happy customer served to date, we are on our way to improve our service.


Contact info

3.3

Average

TrustScore 3.5 out of 5

725 reviews

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Rated 5 out of 5 stars

Great service

Great service, we are using them from last 5 years for repair of our macbooks and iPads at pinewood studios and every time they have provided us great service with no complaints.

7 August 2020
Unprompted review
Rated 5 out of 5 stars

What can I say apart from what amazing…

What can I say apart from what amazing people they are at cell crazy, I sent them my iPhone 8plus which was in good condition, and they gave me £265 for it, I was so so happy with that price, I will only ever be doing business with these guys from now on, so easy and they kept in touch every step of the way, and they even called me sir, thanks guys for everything

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, we bought 10 iPhone X for our staff last week and they turned up yesterday all phones are very clean like new and they have also sent free cases with all phones. We will definitely recommend them to all.

4 August 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I have used cellcrazy few times for selling our phones and everytime we had great service.

31 July 2020
Unprompted review
Rated 1 out of 5 stars

Hopeless transaction

My experience selling my iphone x to cell crazy was not a pleasant experience in the slightest. 5star reviews on trust pilot Swayed my decision which was my first mistake. I should have read the one star reviews too. Having posted my phone on 13th July and bouncing some 16 Emails back and forth between us I have finally received payment.
Never again will I choose a small firm for a few more pounds over the better known established phone buyers. Lesson learnt I guess, plus I don’t like being fobbed off of lied to. I wasn’t born yesterday and lame excuses do not wash with me. Despite Cell Crazy stating customer satisfaction is their priority I doubt that very much. No need to go into finer details on here suffice to say steer clear if you want a smooth transaction. I shall not be bothering to read any spurious reply from this company after my dealings. Rant over.

27 July 2020
Unprompted review
Cell Crazy logo

Reply from Cell Crazy

Hello Mr Nigel, we are surprised with your review as its entirely your mistake You placed order on 13th and we received your phone on 22nd and when you place an order you put wrong account details for payment, we emailed you on Thursday for correct details and we received them on Friday and payment was processed same day. still you are blaming us for delay. The amount paid to you is the amount offered.

Rated 1 out of 5 stars

Apalling and Fake, Avoid!

Apalling and Fake. Stay away from Cell Crazy at all costs! I ordered an Iphone Xs Max on the 31.5.2020 and I am still waiting for it 57 days later, whereas the website promises to deliver in 24 hours or at max 5 days. Tragic. At the time I found it odd that the only way to pay was direct debit. But now it makes sense, it's easier to scam customers that way. Stay away to save yourself valuable time spend chasing your order and employees that lie in your face about the whereabouts of your order, and not to mention throwing hundreds of pounds out the window for an order you will never get. Also notice how most positive reviews on Cell Crazy have been "invited reviews"... Well I'll be reporting my case to Trading Standarts to make sure fellow customers won't have to deal with this in the future.

26 July 2020
Unprompted review
Rated 5 out of 5 stars

Honest & trustworthy,I choose cellcrazy…

Honest & trustworthy,I choose cellcrazy coz i was ripped off by another recycling company when i sold my phone to them as they offered me best price from all recyclers but after receiving my phone they put the value down after rejecting their offer I choose cellcrazy and i send my phone to them ,I was paid the amount offered and money was in my account next day. Highly recommend!

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, Bought iPhone 11 pristine condition on Friday and I received my order with special delivery on Tuesday. the phone is in excellent condition. Would definitely use again

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Very happy and they fixed my iPad Pro…

Very happy and they fixed my iPad Pro same day as it was accidentally dropped by me on floor, iPad looks new and all the data is safe. Thanks guys for doing super fast and very clean job.
Well done

15 July 2020
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend them to…

Very happy to recommend them to everyone, bought iPhone 8 in pristine condition for my mother, phone came after 7 days with box and charger well packaged. Only weak point is it took 7? Days for delivery as coz of current situation but apart from them i am very happy with the service provided.

13 July 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I ordered an Iphone 7 plus on 28 June 2020. Since then I have sent over 11 emails and phoned Cell Crazy nearly every day chasing its whereabouts. Cell Crazy responded to some emails saying that they would find out what was going on and update me the following day, which never happened. When I phoned, and the phone was answered (not very often), I was assured that it had been dispatched and that I would receive the phone as special delivery, twice. That never happened either. I was told that it was with Royal Mail and I repeatedly asked for the tracking number, which I never received. I was informed today, 13 of July 2020, by email, that Royal Mail's tracking shows that the phone is still with Cell Crazy, which the company is denying. Royal Mail has been the scapegoat for Cell Crazy's inadequacies. I have been fobbed off repeatedly with lies after lies. I will never use Cell Crazy again and would urge caution before you do too.

13 July 2020
Unprompted review
Rated 5 out of 5 stars

Hassle free sale

Hassle free sale, sold my iPhone 11 Pro Max to them after comparing prices with other companies, they paid me best price. Payment got delayed for 2, days as they have procedures to follow for buying but overall a very good service. Definitely recommend.

10 July 2020
Unprompted review
Rated 5 out of 5 stars

Good service as expected

Good service as expected, sold my iPhone 11pro max,and got the payment in my account the same day they received my phone and the same amount they quoted me very impressed. 👌👌👌👌

5 July 2020
Unprompted review

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