I just started trying the blue mascara which I like. I first used it under the timeless black which was nice. Now, by itself. It seems easier to remove at night and I'm wondering what the difference... See more
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Review summary
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I continue to be impressed and amazed by their customer service. After sending my email regarding my package being "stuck" at the last destination, not only did I get a response immediately, but mir... See more
Company replied
The mascara ordered was never delivered to my home. No it was delivered somewhere! I couldn’t figure out where. In exasperation, I notified the company, and though the first suggestion was, I ask all... See more
Company replied
I've been searching for a non-clumping mascara for some time and always been disapointed. I've never liked thick, cakey lashes--I just want color.This time, it was absolutely non-clumping. I didn't ha... See more
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Company details
Written by the company
💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.
Contact info
315 Montgomery St, 94104, San Francisco, United States
- info@cellmeticsbeauty.com
- cellmeticsbeauty.com
4.4
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got an immediate response
I got an immediate response from your company in my request to exchange my brown eyeliner to a black one. Although I couldn't exchange mine but was offered a black eyeliner for me only having to pay the shipping. I did do this and found the back eyeliner just what I wanted. Thanks Cellmetics. Really appreciated your handling of my situation fast.
31 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Sharon,
Thank you for your lovely review. We’re so glad our team was able to assist you and that you’re enjoying your new eyeliner. We truly appreciate your support. 💕
Best regards,
Cellmetics Team
I really like the mascara but what I’ve…
I really like the mascara but what I’ve noticed is it’s very hard to take it off at night.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Helen,
Thank you for your feedback. We’re so glad to hear you’ve been enjoying the mascara.
For gentler removal, we recommend using an oil-based eye makeup remover and allowing it to sit on the lashes for about 15–20 seconds before gently wiping downward. You can also try our Hydrating Make-Up Remover, available on our website, which many customers enjoy using with the mascara. 🙏
Best regards,
Cellmetics Team
It was a quick and easy process
20 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Kimberly,
Thank you for your review! We’re so glad to hear you had a smooth experience and truly appreciate your support. 😊
Best regards,
Cellmetics Team
I’ve only used the mascara once
I’ve only used the mascara once. I liked that it didn’t clump up like other volumizing mascaras. And it washed off easily and didn’t pull out any lashes.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hi there,
Thank you for taking the time to share your feedback. We’re delighted to hear you’ve had a great first experience with the mascara and appreciate your support. 💕
Best regards,
Cellmetics Team
Love the Mascara
It is the first mascara I have tried in a long time that hasn't hurt my eyes. It comes off with the eye lotion that I bought from you. I was suppose to get it without a shipping charge so I guess I have to pay shipping.
29 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Ellen,
Thank you for sharing your experience with us. We’re so happy to hear the mascara has been a great fit for you.
Regarding the shipping charge, please feel free to contact our support team at help@cellmeticsbeauty.com so we can review your order and assist you further. 🙏
Best regards,
Cellmetics Team
The mascara performs exactly as…
The mascara performs exactly as promised! That's amazing.
3 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Mary Ellen,
Thank you so much for your wonderful review. We’re delighted to hear you’ve been enjoying the mascara and truly appreciate you taking the time to share your experience. 😊
Best regards,
Cellmetics Team
Great products
This product does not make my eyes water. Goes on so smoothly.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hi Ginny,
Thank you for your kind feedback. We’re so happy to hear you’ve been enjoying the product and appreciate your support. 💕
Best regards,
Cellmetics Team
Not very different
They have a very good way of getting you to try their product by saying that they are different than everyone else and their product will 'enhance' your lashes. What they don't tell you is that it's just like waterproof mascara. Very difficult to remove, no matter what method or product you try. And, in my experience, the product did not do anything different than any other I have used. I will say, though, that they came through on the return. They were understanding and took care of the situation.
25 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hi there,
Thank you for taking the time to share your experience with us. While we're sorry to hear the mascara wasn't the right fit for you, we appreciate your honest feedback.
For gentler removal, we recommend using an oil-based eye makeup remover and allowing it to sit on the lashes for about 15–20 seconds before gently wiping downward. You can also try our Hydrating Make-Up Remover, available on our website, which many customers enjoy using with the mascara.
We're glad we were able to assist you with your return, and we truly appreciate you giving our products a try. 🙏
Best regards,
Cellmetics Team
Your mascara doesn’t clump
Your mascara doesn’t clump! Truly! I love it.
2 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Karen,
Thank you so much for your lovely review! 💕 We’re thrilled to hear you love the clump-free finish of our mascara. We truly appreciate your support!
Best regards,
Cellmetics Team
This mascara is the best I have found!
This mascara is the best I have found!
I have very sensitive eyes, and I have no issues with this mascara.
No flaking, no burning, and no watery eyes.
24 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Marie,
Thank you for sharing your wonderful experience! 💕 We’re so happy to hear the mascara feels comfortable on your sensitive eyes and that you’re enjoying the natural, flake-free look.
Best regards,
Cellmetics Team
Mascara works well
Mascara works well. I love the brush as no clumping of the mascara. Also, didn’t take advantage of a lower price and was refunded the savings before I knew it! Got an email telling me I had a refund! So I’m impressed with the honesty of this company. Encourages me to check out other items they may sell.
21 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Martha,
Thank you for your kind words! 💕 We truly appreciate your trust and support!
Best regards,
Cellmetics Team
I loved the color and the mascara…
I loved the color and the mascara applied nice.
The only thing I wasn't happy with was that it is waterproof making it difficult to remove. I have Glaucoma so can only use gentle products around my eyes.
30 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Barbara,
Thank you for sharing your feedback. We're so glad to hear you loved the color and enjoyed how smoothly the mascara applied.
We're sorry to hear removal has been more difficult than expected. For the gentlest removal, we recommend using an oil-based or waterproof makeup remover, holding a saturated cotton pad over your closed eye for 15–20 seconds before gently wiping downward without rubbing.
If you have any concerns or need further assistance, please don't hesitate to contact us at help@cellmeticsbeauty.com.
Best regards,
Cellmetics Team
The mascara seems dry
The mascara seems dry. Love the brush, it clumps. Eye pencil is great
2 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Mary,
Thank you for sharing your feedback. 💕 We're glad to hear you're enjoying the eye pencil and love the mascara brush. We're sorry to hear the mascara seemed dry and clumped, as that isn't the experience we want for our customers. We will consider your thoughts.
Best regards,
Cellmetics Team
The mascara definitely makes my…
The mascara definitely makes my eyelashes look longer without being too heavy. I love it so much I order some for my daughter and daughter in law.
1 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Stephanie,
Thank you so much for your amazing review! 💕 We’re thrilled to hear you love the mascara so much that you shared it with your daughter and daughter-in-law. We hope they love it too!
Best regards,
Cellmetics Team
Love this mascara
Love this mascara! Goes on easily and no clumping or flaking!
2 August 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Christine,
Thank you for your feedback! 💕 We’re so happy to hear you’re loving the easy application and beautiful clump-free finish.
Best regards,
Cellmetics Team
The mascara is better than I expected
The mascara is better than I expected. No smudging, no clumping, simply enhancing and looks so natural. Thank you !
31 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Ana,
Thank you for your wonderful review! 💕 We’re delighted to hear the mascara gives you the natural, enhanced look you love without smudging or clumping.
Best regards,
Cellmetics Team
the mascara I ordered flakes off during…
the mascara I ordered flakes off during the day making me look like a racoon
27 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Holly,
We're sorry to hear that you experienced flaking with the mascara. We understand how frustrating it can be when a product doesn’t perform as expected, and this isn’t the experience we want for our customers.
A few things that may help are applying a thinner coat, allowing each layer to fully dry before adding more, and making sure lashes are clean and free from oils before application.
If the issue continues, please reach out to us at help@cellmeticsbeauty.com so our team can look into this and assist you further.
Best regards,
Cellmetics Team
This is the perfect mascara for me
This is the perfect mascara for me. No clumping- just evenly distributed on each lash. I’m so glad I tried it!
31 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Suzanne,
Thank you for sharing your experience! 💕 We’re so glad you found the perfect mascara!
Best regards,
Cellmetics Team
The liner goes on easily and smoothly
The liner goes on easily and smoothly
28 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Martina,
Thank you for your feedback! 💕 We’re happy to hear you’re enjoying the smooth and easy application of the eyeliner.
Best regards,
Cellmetics Team
No irritation
This is the least irritating eyelash serum that I have ever used!!
20 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Kim,
Thank you for sharing your experience! 💕 We’re so glad to hear you’re enjoying the Lash Growth Serum!
Best regards,
Cellmetics Team
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