I just started trying the blue mascara which I like. I first used it under the timeless black which was nice. Now, by itself. It seems easier to remove at night and I'm wondering what the difference... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I continue to be impressed and amazed by their customer service. After sending my email regarding my package being "stuck" at the last destination, not only did I get a response immediately, but mir... See more
Company replied
The mascara ordered was never delivered to my home. No it was delivered somewhere! I couldn’t figure out where. In exasperation, I notified the company, and though the first suggestion was, I ask all... See more
Company replied
I've been searching for a non-clumping mascara for some time and always been disapointed. I've never liked thick, cakey lashes--I just want color.This time, it was absolutely non-clumping. I didn't ha... See more
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Company details
Written by the company
💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.
Contact info
315 Montgomery St, 94104, San Francisco, United States
- info@cellmeticsbeauty.com
- cellmeticsbeauty.com
4.4
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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28 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Sandi,
Thank you for your review! 💕 We’re happy to hear your experience has been quick and easy. We appreciate your support!
Best regards,
Cellmetics Team
Glad I bought it…
Love the smoothness of application which gives me more control!
25 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello there,
Thank you for your kind words! 💕 We’re thrilled to hear you love the smooth application and the control it gives you.
Best regards,
Cellmetics Team
Mascara came quickly
Mascara came quickly. Loving it! No smudging or clumps and it’s healthy for my lashes too!
30 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello there,
Thank you for your lovely feedback! 💕 We’re so happy to hear that!
Best regards,
Cellmetics Team
Best Mascara Ever!
I got the mascara in brown. It came very quickly, and I love it! It lengthens magically, without clumping or smearing. It is long-lasting and easy to remove! This is the best mascara I have tried. Don't hesitate - order it!
31 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Janet,
Thank you for your amazing review! 💕 We’re thrilled to hear you’re loving the Real Brown shade. Thank you for your recommendation!
Best regards,
Cellmetics Team
Went on like glue.Hard to remove.
27 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Debbie,
We're sorry to hear the mascara didn’t provide the experience you were hoping for. We understand that a product that feels difficult to apply or remove can be frustrating.
For easier removal, we recommend using an oil-based or waterproof makeup remover. Try soaking a cotton pad with remover and holding it over your closed eye for 15–20 seconds before gently wiping downward without rubbing. This can help dissolve the mascara more comfortably.
If you need any further assistance, please reach out to us at help@cellmeticsbeauty.com and our team will be happy to help.
Best regards,
Cellmetics Team
I regret that the products
I regret that the products, mascara and eyeliner, did not work for me. The mascara simply clumped on my lashes. The liner was not a good color for me. I have the four products that I ordered. I want to send them back for a refund. Please provide the proper mailing address. Thank you, Donna Ditchik
20 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Donna,
We're sorry to hear that the mascara and eyeliner didn’t work out for you. We understand that finding the right products and shades is a personal experience, and we appreciate you giving Cellmetics a try.
Please contact us at help@cellmeticsbeauty.com with your order details, and our support team will be happy to assist you with the return process and provide the correct instructions.
Best regards,
Cellmetics Team
Easy to order came in a short time and…
Easy to order came in a short time and seems to be easy on my skin
31 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Delia,
Thank you for sharing your experience! 💕 We’re glad your order arrived quickly and that you’re enjoying a product that feels comfortable on your skin.
Best regards,
Cellmetics Team
Thankful for GREAT items and GREAT customer support
I'm truly the worst person in the world to give my opinion, because I am not a person who knows if Cellmetics Beauty has been around awhile, or if they are a new company. All I can say is that I've thoroughly enjoyed their mascara and their cream eyeliner immensely!! I've received follow-ups in regards to my orders and also on a lipstick that I ordered that was totally different color on my screen than in person. I received a wonderful email that gave me a credit and to use that credit with your wonderful items. I am an extremely happy, soon to be 66, young lady who loves your great items and such wonderful, caring customer service...YAY!!!
1 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Angela,
Thank you so much for your wonderful review! 💕 Your kind words truly made our day. We're delighted to hear you're enjoying the mascara, cream eyeliner, and that our customer support team could help with your lipstick order. Knowing you're happy with both our products and service means the world to us. Thank you for being part of the Cellmetics family!
Best regards,
Cellmetics Team
Reply from Cellmetics Beauty
Hello Jana,
We're very sorry to hear that the mascara caused your eyes to burn. That certainly isn't the experience we want for our customers.
We recommend discontinuing use and contacting us at help@cellmeticsbeauty.com so our support team can look into this and assist you further. If you have any known allergies or sensitivities, we also encourage reviewing the ingredient list before using any new cosmetic product.
Best regards,
Cellmetics Team
Zeto rating
I would give it a 0 if I could. The mascara is blue on the wand but not on my lashes. I was told to swipe it on white paper and send that in. I don't put it on paper, I put it on my lashes.
6 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello there,
We're very sorry to hear that the mascara didn't meet your expectations. We understand how disappointing it is when a product doesn't perform as expected.
Our team may ask for photos or a quick test to help determine whether there may be an issue with the product. We appreciate your cooperation, as it helps us investigate and find the best solution for you.
If you haven't already, please contact us at help@cellmeticsbeauty.com, and we'll be happy to continue assisting you.
Best regards,
Cellmetics Team
Reply from Cellmetics Beauty
Hello Terry,
Thank you for your kind feedback! 💕 We're so happy to hear you had an excellent experience with our customer service. We truly appreciate your support!
Best regards,
Cellmetics Team
Great products and great people to help you outIt’s a great company
It’s a great company. Everybody should give them a try and I think their cosmetics will speak for their selves and I rarely give any ratings. There was there is some really great people that worked there and that’s rare to find today that’s all thank you Mary Major.
15 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Mary,
Thank you so much for your heartfelt review! 💕 We're honored by your recommendation and so grateful for your kind words about both our products and our team. It means a lot to know you had such a positive experience with us. Thank you for your support!
Best regards,
Cellmetics Team
I love your products,I just started the…
I love your products,I just started the lash serum don’t know yet.
29 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Sherry,
Thank you so much for your kind words! 💕 We're thrilled to hear you're loving our products. We hope you enjoy your Lash Enhancing Serum and look forward to hearing how it works for you over time!
Best regards,
Cellmetics Team
They need to find a more reliable…
They need to find a more reliable delivery service that can find the homes packages are addressed to. I never got a chance to try the product.
10 June 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Cathy,
We're so sorry to hear your order never arrived. We understand how disappointing that must be, especially when you didn't get the chance to try the product.
Please contact us at help@cellmeticsbeauty.com if you haven't already, and our support team will be happy to look into your order and help find a solution as quickly as possible.
Best regards,
Cellmetics Team
The mascara did not do what the claims…
The mascara did not do what the claims are. Lengthen a bit but did not thicken lashes.
27 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Patricia,
Thank you for taking the time to share your honest feedback. We're sorry to hear the mascara didn't provide the level of volume you were hoping for, although we're glad it offered some length.
We appreciate your comments and will share them with our team as we continue improving our products. If you have any questions or need assistance, please feel free to contact us at help@cellmeticsbeauty.com.
Best regards,
Cellmetics Team
I see new lash growth without the eye…
I see new lash growth without the eye irritation. Mascara goes on well and stays there until I remove it with the gentle remover. I usually use black, but I really like the mulberry, too.
15 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Karen,
Thank you for sharing your wonderful experience! 💕 We're so happy to hear you're enjoying the lash serum and that the mascara feels comfortable while staying put until you're ready to remove it. It's great to know you're loving the Mulberry (04) shade too!
Best regards,
Cellmetics Team
It went on very easily and looks great
It went on very easily and looks great! No clumping!
29 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Susan,
Thank you for your lovely review! 💕 We're delighted to hear the mascara goes on smoothly, looks beautiful, and gives you a clump-free finish. We truly appreciate your support!
Best regards,
Cellmetics Team
The Holy Grail of Mascaras
The product is beyond belief. For the first time I have at last found the mascara that works for my fine, sparse eyelashes. It doesn't clump. It stays on my lashes even through tears! Love the brown and grey shades.
29 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Paula,
Thank you so much for your amazing review! 💕 We're thrilled to hear our mascara has become your holy grail.
Best regards,
Cellmetics Team
I was anxious to try this product
I was anxious to try this product, had an issue and it was dealt with immediately. Communication was constant until the issue was resolved. I look forward to using my new mascara.
17 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Jody,
Thank you for your wonderful review! 💕 We're so glad our support team was able to resolve your issue quickly and keep you informed throughout the process. We hope you love your new mascara and enjoy using it!
Best regards,
Cellmetics Team
No noticeable improvement
I do not notice that there is any change to my lashes. When I wash this mascara off it burns my eyes. I feel a bit like I have been scammed
23 July 2026
Unprompted review
Reply from Cellmetics Beauty
Hello Liz,
We're sorry to hear that the mascara hasn't met your expectations and that you've experienced discomfort. That certainly isn't the experience we want for our customers.
Please contact us at help@cellmeticsbeauty.com so our team can look into this and assist you further.
Best regards,
Cellmetics Team
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