Cello Reviews 151

Superb customer service and repair turnaround.
Television needed repair - picked up, repaired, & returned in just over a week.
Customer service kept me informed in a friendly and prompt manner. Always responding to my queries.
Highly recommend.

What a load of rubbish. As a dongle to fit in usb slot.most of the time won't process what u want it to do. Changed my dongle cause wouldn't work. New dongle faulty to. Slow dated.just rubbish. Don't waste your money

I never give 5 stars but if I can’t fault the TV which is great by the way or the price or the delivery then I guess this is the exception. Well done

I ordered a 16" TV which arrived very quickly. unfortunately, it did not suit owing to poor quality of sound. However, the after sales service was second to none. Free pick up from door, no hassle and a prompt refund. Thank you!

my tv decided to stop working and i had a two year warranty. with just a quick simple email and photo of the tv it was collected by them 3 days later fixed and returned with in a week !!jayne from customer service was amazing !!

15 months old blank screen now

We purchased a Cello 20 inch 240 volt/12 volt TV for our motorhome. The sound was terrible and the tv had to be viewed from almost straight on. Move either slightly up or down left or right and the picture became virtually unwatchable because of its minimal critical viewing angle. Could not recommend to anybody.

Purchased a 12v cello traveller tv/dvd combo for my little girls room back in march 2020 from amazon, it was originally purchased to use in her room and switch it into our camper when travelling, due to the recent pandemic we were only able to go on 2 short trips with the new cello tv.

Since then it has been used a handfull of times in her room for the odd movie over the many many months, switch it on today it was on around an hour in then screen went black.

I went in to check on it, no power to tv, no light, dead as a dodo.

Probs got a good few months total use out of it, Cheap for a reason, absolute garbage.

Phone tec support they say you might of knocked the rocker switch underneath and turned it of lmao.

Told her ive only used it for a few months at best and now its broke she said it doesn't matter its still 2 years old, must of been watching itself at night 🤣

Then goes on to say it will most probably be the board which are only around £40, like she knew the fault was a common thing, im not gunna waste my time getting tecs to come round and mess with a cheapo tv, its going straight to the tip.

Avoid.

Bought a 55" from.fair for you. Was very expensive for a crap TV. On buying the remote didn't work so they send me their upgraded 1. Well try to manoeuvre it when you are i bed from ANY angle!!! The worst tv and customer service ever!!! Do not buy

Bought 12v Ferguson/ cello TV for a boat found upon trying to get it installed it was not suitable due to voltage supply. Eventually found an email address they responded to ( advertised email address not looked at according to customer services). Failed to understand problem and as past 14 day period refused return even though still unused in packaging.
Computer says no ethos. Buy with caution knowing they don't care about their reputation.

They went out of their way to help me, as my TV mother board broke so bought another but the remote didn't work so I bought a new one that was for the none smart TV, so I got Inn touch and they sent me the right one for no cost, can't get better than that. Thank you Cello customer service

I bought the 22” Ferguson ‘Traveller’ HD tv F2220FS direct from Cello for use in our Motorhome, where it was attached by a secure wall mount to the inside of the van. We used it on a number of trips and it was adequate for our use.
Having turned it on after an 11 week break there was an immediate fault apparent with the screen, which had a crazed spider web effect, but no marks whatsoever on the screen itself.
I contacted customer ‘support’ by email and despite reassurances from me they insisted that this was caused by “an extreme pressure or impact” being applied to the screen, which they say is not covered by the warranty. Clearly if that had happened we’d have been aware, but we stopped watching it on 31st October and turned it on again on 18th January with no incident whatsoever. Their email responses were unhelpful, bordering on rude and they remain adamant this had been caused by impact to the screen.
Whilst I can’t explain how it happened, it wasn’t subject to any impact from the day it was turned off to the day it was turned back on.

If that’s what’s likely to happen whilst ‘travelling’ then these tvs are are not fit for purpose.

UPDATE…
As you will see below the company is sticking to the extreme impact story.

When I spoke to the customer support manager I asked whether it was possible that very cold weather could have caused the damage.
The response was that they didn’t know…. but if that was the case then it was my responsibility to take better care of the tv by not leaving it in the van! Again as a ‘traveler’ tv it hardly meets any robustness test and perhaps needs to be wrapped in cotton wool or other insulating material?

Worst tv I’ve ever had, picture etc is fine as long as you don’t want to change the channel. TV is unresponsive, takes 40 seconds to action any button presses on the remote, extremely slow and laggy. TV randomly turns itself off or adjusts the volume for no reason. Purchased new remote as I thought it was the remote causing the issues but no change at all since using the new one.

After 11 months of infrequent use my Cello TV developed a fault. I contacted Cello and was advised to carry out a full factory reset. A week after the reset the fault reappeared. Once again I contacted Cello expecting them to recall the tv for repair under warranty. They suggested I just keep performing a reset every time it went wrong. I suggested that as it was still under guarantee that they take it back for repair.
Cello said that as I bought the tv from Amazon, I should refer my problem to them as they sold the tv's to Amazon without a service contract and that Amazon should replace it. I contacted Amazon who said they knew nothing about what Cello was on about. So a nearly new tv is off to the recycling centre because no one will take responsibility for its repair!

Bought 50 inch a month ago worst mistake I’ve made in a long time.waste of money no picture on u tube.remote doesn’t work properly.my own fault buying a Mickey Mouse brand I suppose. Stick to well known brands

We had a problem with our recent purchase of a Cello Smart TV following short electricity cuts & could not even change channels. I am 80 years old and Andrea took my telephone call. It was a complex issue to remedy the problem. Andrea was extremely polite and efficient and took great care and patience in finding and rectifying the problems. A new remote is being sent. I wish more companies had someone of her ability and product knowledge it was a total pleasure
to deal with her. I would be grateful if you would ensure that her manager lets here know how pleased I was with the result enabling us to use the television & change channels in the meantime.

Excellent service - contacted them on a Sunday afternoon and not expecting a reply until Monday but Sunday evening replied - needed to ask a few more questions about an item and response time excellent with very good advice and help too - cant fault them

I have had my cello 50" smart tv for 6 months now and i can tell you, never again.
Its laggy when playing any internet tv. The volume turns up when it wants. Sometimes it just turns itself off. When you first switch it on it is very unresponsive with the remote like its the wrong remote.
Come on guys, with the technology at your finger tips you can do better than this.
Sadly i wont be buying a british made tv again and the only reason i bought the one i have was to support a british company and its workers.
Well I'm not surprised. Nearly one year down the line and the tv is completely f****d.
We only watch it in the eves as we work all day.
What a massive disappointment to buy a British manufactured product and it only lasts less than 2 years. Never neve ever again. Jap for me all the way.