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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, including picture and sound, and its ease of use and setup. Many people highlight the exceptional customer service, noting quick and professional responses to issues, even for older products. Consumers frequently mention the reliability of the products and the overall positive experience with the brand. However, some customers were not happy with certain aspects of customer service, describing it as indifferent or dismissive in a few instances. A small number of people also experienced issues with product reliability over the long term, such as a TV developing a line on the screen or remote controls ceasing to work. Additionally, a few users found limitations with power cable options for certain products and occasional pixelation issues with TV reception.

What people talk about most

Product

Clients share positive opinions on product quality and features. Many reviewers are very happy with their... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent build and picture... See more

User experience

People report positive experiences with user experience, highlighting the ease of setup and use. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent customer... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased a 24” Avtex TV and we are really pleased with the style, build quality, picture quality and ease of use. The set up is a simple procedure. Just follow the instructions on the screen! Would d... See more

Company replied

Rated 5 out of 5 stars

AVTEX - AMR104X Purchased at the NEC Motorhome & Caravan show in February 2026. Been waiting for the right weather to install this (18March2026). Removed the "Old" TV aerial and used the same hole to... See more

Company replied

Rated 5 out of 5 stars

We purchased a Avtex tv 13 years ago is still going strong never a problem. So with the new freely platform on the market is time for a upgrade, hopefully this new 24inch pro tv will be as reliable a... See more

Company replied

Rated 5 out of 5 stars

I recently bought an avtex AV249TS tv and sound bar from Prima leisure, unfortunately it arrived damaged, due to being crushed by the carrier. Instead of going back to Prima, I rang Avtex direct to... See more


Company details

  1. Electronics Company

Written by the company

Avtex has been the trusted name for mobile leisure specific audio visual products for over 30 years. Our skilled, dedicated team design our TVs and other associated products specifically for the mobile leisure industry. Over the years we have accumulated a wealth of experience and technical expertise in this narrow sector and have an in-depth understanding of the market and its intricate requirements. Sleek design, high quality componentry, rigorous testing, state of the art technology and cutting edge features are the hallmark of Avtex products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Avtec tv…

Good customer service and good value for money

11 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your feedback!

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Great advertising made choice easy.

Great advertising made choice easy.
Easy install and working great.
Very happy with Avtex.

17 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your wonderful review.

We're delighted to hear that our advertising helped make your choice easier, and that the installation was straightforward. We really appreciate your support and feedback.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

AV19TS

Purchased from our local caravan dealer. Set the tv up whilst on site. A bit stressful but did it in the end. Very pleased with the size colour and sound. Thank you.

7 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your review. We’re pleased you got everything set up and that you’re happy with the size, picture quality, and sound.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Avtex 105 Wi-Fi .

Avtex 105 Wi-Fi easy set up with our chosen sim ,went really well .harder to set up iplayer on to tv.excellent strong signal.
Very happy so far with Avtex.

11 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thanks for your feedback! Great to hear setup was easy and the signal is strong!

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Neat & compact for a 21.5inch but with…

Neat & compact for a 21.5inch but with a crystal clear picture which is easy to use and great not having to retune all the time thanks to freely installed!

11 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your review. It’s great to know Freely is making viewing even easier too.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Easy set up but first time Avtex owner…

Easy set up but first time Avtex owner and never found the rocker switch for on /off. Rang helpline and all was sorted.

10 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for choosing Avtex! We’re glad you found the setup easy and that our helpline team could help. If you need anything else, we’re here to help.

Thank you,
The Avtex Team

Rated 5 out of 5 stars

The on screen information is very clear…

The on screen information is very clear and precise
This is the 4 television I have purchased from Avtex
Very happy with the product

9 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your review! We’re delighted to hear you find the on-screen information clear and that you’re so happy with your Avtex TVs, especially on your fourth purchase.

Thank you,
The Avtex Team

Rated 5 out of 5 stars

Really pleased with our purchase!

Purchased a 24” Avtex TV and we are really pleased with the style, build quality, picture quality and ease of use. The set up is a simple procedure. Just follow the instructions on the screen! Would definitely recommend. There are cheaper alternatives but you get what you pay for.

8 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your great feedback! We're so pleased you're enjoying your Avtex TV and found it easy to set up. We really appreciate your recommendation!

Thank you,
The Avtex Team

Rated 5 out of 5 stars

New AV27TS TV outstanding

I have just updated my main motorhome tv to a 27” Freely model, this is my 4th Avtex product. All have been outstanding and the tech/after sales department are first class.
I would highly recommend Avtex

8 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your continued trust in Avtex! We’re delighted your new 27” Freely TV and our service have met your expectations. Enjoy!

Best regards,
The Avtex Team

Rated 5 out of 5 stars

Avtex Great Televisions

Their technical services are second to none always listen and resolve the problem, and always a fast service. Paul B 😊

7 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your feedback!

We’re delighted to hear you’ve had such a positive experience with both our products and technical support team. Your comments are greatly appreciated.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Mobile wi fi P55AN-W

Purchased the AVTEX P55AN-W from my local dealer, first weekend of use, easy to set up and did all we expected, highly recommend this mobile wi-fi system

6 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your feedback!

We’re pleased to hear the setup was straightforward and met your expectations. Your recommendation is greatly appreciated.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

This is my 2nd Avtex TV

This is my 2nd Avtex TV. Sure, they’re not the cheapest out there, but as an ex electronics engineer, I learned many moons ago that in the world of TV’s, you get what you pay for! I’ve bought the Avtex AV24TS smart TV for my motorhome to replace the previous Avtex TV which has now travelled over 91,000 problem free miles. I wanted to upgrade to a smart TV. From the moment I undid the box and saw how it was packed, it oozed quality. Set up was child’s play and the smart features are amazing. The picture quality from all viewing angles is stunning. So pleased I paid a bit more for what truly is a premium product. Thank you Avtex

31 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your continued support and detailed feedback.

We’re delighted to hear your new AV24TS has lived up to expectations and that you’re enjoying the upgrade. Your loyalty and kind words mean a great deal to us.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Just got the Avtex Smartpro TV

Just got the Avtex Smartpro TV. It is really good, good selection of apps and chanels. Links to the wifi really easily. Stres in the van on its bracket and has a great picture sound quality.

3 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your feedback.

We’re pleased to hear you’re enjoying your SmartPro TV and that the setup and performance are meeting your expectations.

Kind regards,
The Avtex Team

Rated 4 out of 5 stars

We had the AMR 104x fitted some weeks…

We had the AMR 104x fitted some weeks ago being excellent ever since, full coverage in different parts of the country.

1 April 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your feedback.

We’re so pleased to hear the AMR104X has been working well for you and keeping you connected!

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Great Customer Experience

2 years in to the 3 year warranty and I found I’d got some dead pixels on the TV screen. I contacted the support desk who were really helpful in what I needed to do. No quibbles about the item’s age. They arranged for the TV to be picked up the next day (Wednesday) and I got the TV back fully repaired by first thing Monday morning. Fantastic customer service as well as a great product. Thanks especially to Tom from the support team

30 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your kind feedback.

We’re so pleased we could get this resolved quickly for you and that you had a positive experience with our support team. We’ll be sure to pass your feedback on!

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

Avtex AMR104X installed in my caravan.

Purchased the Avtex AMR104X to install in our caravan, due to caravans acting somewhat like a Faraday box the normal incoming cellular or WiFi on sites struggled, I researched various mobile internet and the Avtex fitted my needs on paper.
Arrived home today and collected the parcel from my local shop that I had it delivered to.
Within 1hr I had installed the AMR104X fully and had it connected to my home WiFi and a Smarty SIM card I pre ordered too.
Extremely impressed with the quality of the kit and very surprised to find the router was metal and of excellent build quality.
My only two negative points would be that you are:

1 restricted to using the 12v cigarette socket power cable and would have preferred a hardwire cable in the kit.
This limited me as to where I could install the router and the antenna.
Luckily I had a socket in the bedroom by the TV.

2: No app available for the router login and only available via a webrowser.

Am I happy? Yes very much and looking forward to our next holiday to put it to use. Highly recommended for caravaners and such like.

30 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thanks for sharing your experience!

We’re thrilled to hear the AMR104X impressed you and that installation was straightforward. If you ever want more flexibility, a mains power lead is available as an optional extra.

Kind regards,
The Avtex Team

Rated 5 out of 5 stars

21 inch with dvd

21 inch with dvd, cracking picture and sound is good as well. Sets up really easily.

25 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you so much for your lovely feedback! We're really glad you're enjoying the picture, sound, and easy setup.

Thank you,
The Avtex Team

Rated 5 out of 5 stars

Perfect TV for our motorhome

Easy to set up TV.
Lots of features and nice style.
Perfect for our motorhome

29 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your lovely feedback! We're so pleased to hear you found the TV easy to set up and that you're enjoying its features and design.

Thank you,
The Avtex Team

Rated 5 out of 5 stars

Avtex quality is great

What a great product, easy to use, simple setup and instructions, just the job for my weekends away with the family.

28 March 2026
Unprompted review
Avtex logo

Reply from Avtex

Thank you for your fantastic feedback! We're delighted to hear you're enjoying the quality and found it easy to use with a simple setup.

Thank you,
The Avtex Team

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