celsiuscasino.com 

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Rated 1 out of 5 stars

STAY AWAY AT ALL COST!!!!! First time in my life I have seen a casino need 3x wager to withdrawal (no bonus applied) Support live chat is so bad, always close your ticket after ONE reply, no cha... See more

Rated 5 out of 5 stars

Great range of games. Paid out pretty fast. paid straight to my bank which was a bonus as no crypto requirements was needed to deposit annd withdraw. You can use crypto if you prefer. Customer service... See more

Rated 5 out of 5 stars

User-friendly interface, fast withdrawal and payment, many options. Most publishers can be found. Lots of bonus options. Good support, helpful and fast. Safe no scam casino! The website design is good... See more

Company replied

Rated 4 out of 5 stars

The site has some issues with downtime too often. But overall the casino is very fun to play. All the negative about withdrawals are probably reviewers that try to scare people away to get them to... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling Service

Written by the company

Celsius is an online crypto casino that was founded in 2019. It offers its users more than 5000 games, exciting events with amazing prizes every day, 100% and 200% bonuses for newbies, and much more.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam Casino

Scam Casino
Two weeks that I wait for a withdrawal of only €470 and every time I open a ticket they tell me that they keep me informed of things they do not do and there they directly close the tickets without giving news, to flee absolutely.

19 August 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

Withdrawals are instant 24/7, therefore what you describe isn't real.

Have a nice day

Rated 1 out of 5 stars

Extremely Unfair Treatment

Extremely Unfair Treatment – Winnings Withheld

I deposited my own money with Celsius Casino and was fortunate enough to win €100,000. Shortly afterwards, my account was blocked and my winnings were withheld.

The reason given was that I had “multiple accounts.” What Celsius fails to mention is that my previous accounts had been closed, and I emailed their support team many times asking to have one reopened. I never received a single reply. Because I was ignored, I assumed my only option to continue playing was to create a new account.

I played in good faith, deposited real funds, and did not use bonuses or abuse the system in any way. My winnings were earned fairly. Yet instead of acknowledging their lack of support and communication, Celsius has punished me by blocking my account and refusing to pay out.

This experience has left me extremely disappointed and I feel cheated. A licensed casino should treat players fairly and communicate properly when issues arise. Instead, Celsius ignored me and then used their own failure to respond as a reason to deny a life-changing win.

I am sharing my experience here to warn other players and to call for more transparency and fairness from Celsius Casino.

18 August 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

You have been caught abusing bonuses with 6 accounts, after we told you to stop 5 times. You admit, in this review, breaching our rules.

Abusing the casino rules end in a ban, as we mentionned it to you 5 times.

Thanks

Regards

Celsius Team

Rated 5 out of 5 stars

I recommend !!

Very good online casino. I am very pleased with the fast and efficient customer service. I highly recommend this casino, very, very fast withdrawals and deposits !

14 August 2025
Unprompted review
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Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 5 out of 5 stars

Good casino

Good casino, mostly fast withdrawal, and correct support. I recommend them!

8 August 2025
Unprompted review
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Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 1 out of 5 stars

SCAM Casino – Stay Away from CelsiusCasino!

I completed their bonus requirements fully, followed every rule, and played fair. After finishing everything, when I tried to withdraw my winnings, they cancelled my balance and only returned the money I originally deposited.

This is a clear scam – they lure you in with bonuses and then take away your winnings with no real explanation. I contacted support and got vague excuses. They don’t respect their own terms.

If you’re thinking of playing here – DON’T. CelsiusCasino is not trustworthy. They only let you lose or deposit, but as soon as you try to cash out after winning, they find ways to block or cancel it.

6 August 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

Please next time make sure to read the rules explaining that the max spin value under bonus is 5€.

You can also play in raw money to not have to follow any rules

Have a nice day

Celsius Team

Rated 1 out of 5 stars

Impossible to withdraw money

Impossible to withdraw money, made a deposit with few bonuses and when I tried to get my money, casino claimed that I can`t withdraw them "while bonus is active". I had no free spins and status bar was just frozen. Be careful!

Edit (2025/09/16): I asked different support workers how and when I will be able to withdraw my money, but no one mentioned conditions what should I do to take my money back and just ghosted messages for several days. After few days I DO TRIED withdraw my money with different balances on my acc and checked my mailbox, but guess what? Yeah, no reply, no possibilities withdraw money.

Avoid this service at all cost, after their reply on my review today I guarantee they are liars and scammers-support didn’t even tried help me, because it is the scheme of this service to “freeze” your balance and get your money. If you already deposited money on your acc balance, you can say good bye to this money.

Avoid it at all cost!

30 July 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

Just after you asked them, the support removed the bonus and you placed a withdraw.

Have a nice day

The Celsius Team

Rated 5 out of 5 stars

I've got nothing but praise for this…

I've got nothing but praise for this company/casino, I've had enough issues depositing and no issues withdrawing. Withdrawals are usually within a few hours and the customer services is very helpful and straight to the point. Once I had to verify my account it was really quick and painless and any issues I've ever had was quickly resolved

27 July 2025
Unprompted review
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Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 1 out of 5 stars

I signed up after seeing websites…

I signed up after seeing websites posting 50 free spins for new players. This casino does not honor their bonuses as they refused to give me the free spins and gave me some excuse about not being tied to no affliliates. Dont waste your money or your time with this casino. Horrible first impression!!

18 July 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

You tried to use Freespins under multiple accounts, which is not allowed, therefore the bonus was blocked for you.

Have a nice day

The Celsius Team

Rated 1 out of 5 stars

Hacked account

I really liked this site but few days ago my account was hacked by link on telegram I even sent a message to support to let them know, and instead of helping me my account was blocked for no reason and for five days I’m sending emails to support and no one even answer or help, does anyone know how do I solve it, it’s not legal and not fair believe me I spent there a lot of money

3 July 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

We are not responsible for the safety of your account if you shared your password with another user.

Please next time make sure to active the 2FA on your account


Regards

The Celsius team

Rated 1 out of 5 stars

Scam crypto criminal Casino

Scam crypto criminals. All 5* reviews are bot fakes. Nobody wins, all the crypto/money you send is gone. Forever. They have no licence. It was revoked if they ever had one in the first place.

26 June 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

All comments are real and Celsiuscasino.com has an Anjouan gaming Licence as you can see here:

https://verification.anjouangaming.org/validate?domain=celsiuscasino.com&seal_id=42e524595639c0f4a2caae8dd931d7baf39e3fcea02f162ff0c9e2fa86a5d155809d57c341c1fe53ecc227b151677e97&stamp=eb64c793ba3622559b048ec36a17bf26

Please let us know if you have any other questions

Regards

Rated 1 out of 5 stars

money being hold

My username on Celsius Casino is ATHGANG.

On June 4th, I deposited 0.18 SOL, which qualified me for their 200% bonus. This gave me a balance of about 0.5 SOL. Due to a system error, the bonus and deposit were not credited at that time.

Only on June 25th, more than 20 days later, did I receive an email confirming that my deposit and bonus were finally credited to my account.

I wagered the entire balance and additional winnings, totaling around 25 SOL, following all the bonus terms and conditions.

When I requested a withdrawal of 5.1 SOL, it was denied, and the funds were removed from my account without any valid explanation.

Customer support claimed I “did not request the bonus” on June 4th, but according to their own terms, the bonus should be automatic. The delay and confusion were caused by their system error, not me.

I have filed complaints with AskGamblers and the licensing authorities regarding this unfair treatment.

I advise all players to be cautious when dealing with Celsius Casino until this issue is resolved.

25 June 2025
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com


Hello,

You tried to abuse a bug and therefore the extra money was removed from your account.

Feel free to reach our to our licence provider if you have questions

Have a nice day

Rated 1 out of 5 stars

imagine

imagine , play on a casino deposit 600 up to 2k5 , and they cancel 5 time yourr withdraw because 6k of wagger is not enough , but on random casino with 2 player they accept X1 of wagger and not a x10 here ^^, never play on this site btw ,( and btw my account get ban 1 month after this story because i refund some déposit Why ? Because they didnt Pay me ^^ deserve )

18 April 2025
Unprompted review
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Reply from celsiuscasino.com

Hello,

Your account was terminated for credit card fraud, nothing related to wagering.

Have a nice day

Rated 5 out of 5 stars

The best site

18 June 2025
Unprompted review
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Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 5 out of 5 stars

Shulacelsius

Celsius casino gives comfort site easy to handle. A lot of games, nice rewards and great customer service

15 June 2025
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 1 out of 5 stars

Location restrictions and no refund

I have been trying for 5 days now to get these people to refund my money. I didn’t know there were restrictions on your location when I signed up and deposited my money. I figured since it was a crypto casino that it didn’t matter where you are just use a vpn and you were good. Well I can’t play the first game on here and they won’t even talk to me much less give me back the small amount that I have sent them through cryptocurrency. This is the first complaint of many I assure you if I don’t get my money back. This is my starting place as well.
Edit. 5 DAYS LATER STILL NO REFUND. BUNCH OF CROOKS!!!!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good website

Really good website, a lot of slots for playing and good bonuses to start your experience !

11 May 2025
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 1 out of 5 stars

Celsius Casino blocked my account after winning multiple live bets - username: lutios989

Hello everyone,
I want to share my extremely negative experience with Celsius Casino.
My username on their platform is lutios989.

I placed and won several live bets on major sporting events such as NBA, Serie A, and Ligue 1 matches.
My bets included doubles, triples, and quadruple accumulators — completely legitimate and standard strategies.

After building up a balance of around $15,000, I requested a withdrawal.
About one hour after my first withdrawal request, my account was blocked without warning.

The casino accused me of “value betting”, which is absolutely false.
I have never engaged in any forbidden activity. I simply placed normal live bets during well-known, high-profile events.

I also tried to contact their support via email several times, but they never replied.

It is clear to me that Celsius Casino is using fabricated accusations as a pretext to avoid paying legitimate winnings.

I strongly advise everyone to be extremely cautious with this operator.
Has anyone else experienced similar problems with them?

I am preparing to report this situation to gaming authorities, regulators, and major review sites in order to prevent others from being scammed.

Thank you for your attention.

27 April 2025
celsiuscasino.com logo

Reply from celsiuscasino.com

Hello,

Your account was terminated due to value betting fraud, as it would be on any other sites.

Have a nice day

Rated 1 out of 5 stars

dont play on this dog shit scam site

dont play on this dog shit scam site. ban users for no reason and dont pay them. be aware

27 April 2025
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com

Hello,

Celsius casino is paying all the players for the last 5 years. Make sure to not insult the team next time please.

Have a nice day

Rated 5 out of 5 stars

Au top 👍

Super site de casino rien a dire le chat en direct et réactif et rapide et y a un large de choix en slots... Casino au top 👍

21 April 2024
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

Rated 5 out of 5 stars

One of the fastest and only trustworthy…

One of the fastest and only trustworthy online casinos out there where I feel I’m not getting cheated!

18 April 2025
Unprompted review
celsiuscasino.com logo

Reply from celsiuscasino.com

Thank you so much for your kind words and for taking the time to share your experience! 🌟 We're thrilled to hear that you enjoyed using our site and that everything met your expectations. Your satisfaction means the world to us.

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