Censeo Financial Reviews 298

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often highlighting how the company simplifies complex processes and provides clear guidance. However, some customers mentioned dissatisfaction with aspects of the financial assessment process, feeling pressured to buy the maximum affordable share and noting attempts to upsell additional paid services. There were also isolated reports of delays due to documents not being sent promptly and a lack of discussion regarding life insurance and income protection until late in the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to say a massive thank you to David Pendry, Ruth Escobar Munoz and also Mercedes Ryan throughout our mortgage application process. There has been some highs and lows of the whole process b... See more

Company replied

Rated 5 out of 5 stars

I can't commend Censeo highly enough. Both members of the team that I dealt with, Dave Brockhouse and Ruth Escobar Munoz, were extremely professional and helpful. As a first time buyer, they helped me... See more

Company replied

Rated 5 out of 5 stars

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently. They’re both really knowledgeable, answered all my qu... See more

Company replied

Rated 5 out of 5 stars

Censeo have helped me along the whole process they have been more than patient and not pressured me into anything, the whole journey with censeo has been stress free, Connie has helped me in finding m... See more

Company replied


Company details

  1. #74 of 83 best companies in Mortgage broker

Written by the company

Censeo makes people’s property-owning aspirations a reality by offering affordable loans for affordable homes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Censeo Financial emailed as expected

Censeo Financial emailed as expected, 6 months, before end of Fixed interest rates on the Mortgage.
This helped us to choose 1 of the 2 options.

The person, Mr Matthew Caterer, dealing with us, was kind, helpful and explained everything we needed to know.
He is an asset to your Company.

5 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks for the review. We'll certainly let Matthew know how helpful you found him.

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful.
This was my first time applying for a mortgage.
Emails and phone calls were responded to and helped with this process

12 March 2026
Censeo Financial logo

Reply from Censeo Financial

Thank you for your review and good luck in your new home!

Rated 5 out of 5 stars

Matthew made my mortgage transfer…

Matthew made my mortgage transfer process stress free and the whole process was efficiently handled by him. He was more than happy to answer any queries I had and explained things in a simple way which gave me more confidence in my decision making. Would definitely recommend his services.

16 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Ah. Thanks for the recommendation and kind words. We'll certainly pass them onto Matthew.

Rated 5 out of 5 stars

Amazing experience. Smooth, transparent and careful.

We worked with Censeo for our first purchase and it was overwhelmingly good.
Dwayne Simpson and Jodie Hooper were amazing! Both of them were incredibly helpful and transparent at every step of the way. They took very good care of our case.
As stressful as applying for a mortgage can be, they made it very smooth and we were always informed of the process.
Thank you Dwayne and Jodie for everything! You made our process of buying our first home very pleasant.
I strongly recommend working with Censeo!!

16 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your kind words, as well as your recommendation. These mean a lot to us. We'll certainly let Dwayne and Jodie know how much they helped you buying your first home. We wish all the very best for the future!

Rated 5 out of 5 stars

Amazing Support in Achieving Our First Home

We had a fantastic experience with Censeo Financial while arranging our mortgage for our first home.
Our financial situation was not the easiest, but Jack Stanton and Ruth Escobar Munoz were incredibly supportive throughout the entire process. They were always professional, patient, which made a huge difference for us.
Their dedication and hard work helped turn what seemed like a difficult situation into a successful outcome, and we are truly grateful that they helped us achieve our dream of buying our first home.
We highly recommend Censeo Financial, and especially Jack and Ruth, to anyone looking for trustworthy and supportive mortgage advisors.
Thank you again for all your help!

16 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

What a lovely review and thanks so much for the recommendation! We really try our best to help our clients through what can sometimes be a tricky process so we're thrilled you've singled out Jack and Ruth for supporting you. We'll certainly let them know. Best of luck in your new home!

Rated 5 out of 5 stars

Amazing mortgage experience with Jonathan and Ruth

I had the pleasure of working with both Jonathan Holmes and Ruth Munoz on my mortgages. They were highly competent, responsive, and genuinely caring throughout the entire process. I truly enjoyed working with them and felt very well supported at every stage. I would highly recommend them to anyone looking for professional and dedicated mortgage advisers. It was an extremely enjoyable journey.

25 February 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

What a lovely review and thanks so much for recommending us - we really appreciate it. We'll make sure to let Jonathan and Ruth know how well supported you felt through your customer journey.

Rated 5 out of 5 stars

Highly Recommend

Connie was most helpful from day one - I couldn't recommend her enough. Connie is polite, accommodating and goes above and beyond to find the best options available. Thank you Connie - You are a star⭐

Ruth then took over towards the end and was fantastic witb keeping me updated with the progress - both amazing and thorough.

Highly recommended this company for anyone needing help with acquiring a mortgage or moving home.

2 February 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your feedback and we'll certainly let Connie know who how you are will the service she provided :)

Rated 5 out of 5 stars

Excellent - from start to finish

Chris Garland and Mercedes Ryan made the whole process smooth from start to finish! I have to say a huge thank you the both of them. Chris and Mercedes were always available via phone and email if I had any questions and were very efficient dealing with the lender. Super knowledgeable team and will be using them in the future.

11 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Ooh. Thanks for this lovely review. Glad we could be of assistance to you!

Rated 5 out of 5 stars

Appreciation to Connie Kavuma.

I want to express my gratitude to Connie for all of your kind encouragement and support. As one of clients, you have consistently kept me informed about the status of my mortgage from the beginning until the successful conclusion. I am really appreciative of your service, and you behaved extremely professionally the entire time.

10 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Aww. That's really sweet of you to say. We'll certainly let Connie know how well you've looked after her.

Rated 5 out of 5 stars

It's a blessing to work with Connie Kavuma

Working with Connie Kavuma is genuinely refreshing. She has a warm, approachable way of guiding people through the often‑stressful world of mortgages and property decisions. From the very first conversation, she makes you feel heard, supported, and completely at ease.
What really stands out about Connie is her deep knowledge and professionalism. She’s professional, experienced, and incredibly clear in her explanations, whether you’re a first‑time buyer or someone with years of property experience. She stays responsive throughout the process, keeping you updated and making sure you understand every step, which brings a lot of peace of mind.
I would highly recommend Connie for her combination of expertise and genuine care, making her a fantastic choice for anyone seeking reliable, friendly, and knowledgeable mortgage guidance.

10 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for taking the time to leave such a thoughtful review.

We’re delighted to hear about your experience working with Connie. She takes great pride in guiding clients through the mortgage process with clarity, care and professionalism, so it’s wonderful to know you

Rated 5 out of 5 stars

Professional and Reliable Mortgage Advice

I had a fantastic experience with Censeo Financial while arranging my mortgage for purchasing my flat. Jodie and Dwayne were absolutely brilliant throughout the entire process. They were very professional, responsive, and always happy to answer my questions.

They kept me informed at every stage and worked hard to secure the best mortgage deal for me. Their guidance and support made what could have been a stressful process feel smooth and straightforward.

I truly appreciate their dedication and help in making my home purchase possible. I would highly recommend Censeo Financial, especially Jodie and Dwayne, to anyone looking for expert and reliable mortgage advice.

27 February 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience with Censeo Financial.

Jodie and Dwayne will be especially pleased to read your feedback. Our team works hard to keep clients informed and supported throughout the process, so it’s wonderful to hear that their guidance helped make everything feel smooth and straightforward for you.

Congratulations on your new home, and thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Mercedes and Dwayne made the experience…

Mercedes and Dwayne made the experience a nice and easy one. Clear communication and easy to contact. All concerns we had were rectified. We were made to feel comfortable and relaxed throughout the process, couldn’t recommend these guys enough.

5 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

What a lovely review. Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Really knowledgable and quick turnaround

Ruth and David were brilliant from start to finish. Super quick turnaround on my mortgage application and everything was handled efficiently.

They’re both really knowledgeable, answered all my questions clearly, and made sure I got the best product for me. The whole process felt straightforward and stress-free.

Would definitely recommend, great service all round.

1 February 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you so much for you review and recommendation. We'll be sure to leet Ruth and David know how pleased you were with the service you received.

Rated 5 out of 5 stars

Professional Customer Care

The Company from the beginning of the process were amazing. Clear concise information and questions were answered immediately. For a first time buyer, Reena and Jodie were able to hold my hand through the process and were good at ensuring all my queries were remedied immediately.
Professional and high-quality customer service. Would absolutely do this with Censeo again.
Thanks ladies. Your hard work and support is appreciated.

3 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thank you for such a lovely review.

Buying your first home can feel daunting, so we’re really pleased Reena and Jodie were able to guide you through the process and keep everything clear along the way. Supporting first-time buyers is what we specialise in, so it’s great to hear you felt well looked after.

Congratulations on your new home and thank you for choosing Censeo.

Rated 5 out of 5 stars

Excellent service

Dwayne and Mercedes were so helpful throughout the whole process! Highly recommend this company. Very professional, friendly and efficient.

3 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your feedback. Much appreciated!

Rated 5 out of 5 stars

Thank you Christopher and Mercedes for helping me with the process.

This was my first time buying a property. Christopher And Mercedes made the experience very smooth for me. They were very professional, friendly, and approachable. They clearly explained the process to me and answered all my questions. Thank you Christopher and Mercedes :)

27 January 2026
Censeo Financial logo

Reply from Censeo Financial

Thanks so much for the review and the recommendation. And very best of luck with your new home!

Rated 5 out of 5 stars

Would recommend!

Great - no issues! Matt and Jay have both been very responsive and helpful throughout. Would recommend!

2 March 2026
Unprompted review
Censeo Financial logo

Reply from Censeo Financial

Thanks for your kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look