My family cannot personally thank Ruth at Peter Taylor's in Norwich enough for gently navigating us through the hardest time of our lives losing our dearly beloved mum. From the moment we met Ruth, s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the coop funeral home went above and beyond to help me and my family at such a difficult time. The way they treated my late husband was amazing with so much kindness and respect. They di... See more
Company replied
Great Customer Service. The team were friendly, kind and professional. Kept us informed and Kevin and Anneliese guided us through the various options and explained the funeral arrangements. They li... See more
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We chose the Co-op funeral service in Cheltenham only because their premises are just 50 yds away. However, couldn’t have chosen better. Fantastic service and care throughout from the wonderfu... See more
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Company details
- #10 of 15 best companies in Funeral Director
- #8 of 11 best companies in Funeral home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
442 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional, attentive and personal service. A thank you to Caroline and all the team.
19 March 2026
Reply from FuneralCoop
Thank you so much for your kind review. We’re truly grateful you took the time to share your experience. It’s wonderful to hear that you received such professional, attentive and personal service, and that Caroline and the team helped you feel supported throughout the arrangements. Knowing that their guidance brought comfort at such a difficult time means a great deal to us, and I’ll make sure your thanks are passed on to everyone involved. If there’s ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Very helpful and friendly good advice…
Very helpful and friendly good advice on funeral arrangements made to feel at ease and very understanding
3 March 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you found our team helpful, friendly and reassuring throughout the arrangements. Knowing you felt at ease and well supported during such a difficult time truly means a great deal to us. Your kind words will be shared with the colleagues involved, they’ll be grateful to know their care and guidance made a positive difference. If there is ever anything more we can do, please don’t hesitate to reach out.
Take care,
FuneralCoop
Excellent, caring experience at a sad time
At a very sad time the service received from Central Co-op was excellent. Clear communication throughout the process. The civil celebrant did a first class job in running the funeral service. Everything ran perfectly on the day itself. I couldn't have asked for more.
15 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt well supported throughout, with clear communication and an excellent service from the civil celebrant. It’s wonderful to know that everything ran smoothly on the day and that the funeral was exactly as you hoped. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Sensitively managed by Gillian
Sensitively managed by Gillian. We felt she knew Michelle even when she had gone.
26 March 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so glad to hear that Gillian supported you with such sensitivity and care, and that her understanding of Michelle brought comfort at such a difficult time. Your words mean a great deal, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
The co op were professional
The co op were professional, supportive, sensitive to my needs. Informative and made everything easy for me. I can't thank Cheryle and Tracey enough. I only wish that other companies, whist dealing with a death. Had the same consideration.
17 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you felt professionally supported and sensitively cared for throughout the arrangements, and that everything was made as clear and easy as possible during such a difficult time. Your kind words about Cheryle and Tracey mean a great deal, we’ll make sure they see your message. We truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Very kind and friendly staff
Very kind and friendly staff. The arrangements were carried out professionally and in a timely manner. The funeral couldn’t have been anymore beautiful. Thank you.
16 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so glad to hear that you found the team kind, friendly and professional throughout the arrangements, and that the funeral felt as beautiful as you hoped it would be. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
OurCoop
Compassionate
Compassionate, friendly, understanding staff at all times. Great service. Couldn't ask for more.
13 April 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear that you found the team compassionate, friendly and understanding throughout, and that the service provided met everything you needed. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your review. We’re glad to hear the service felt small, intimate and personal, just as you wanted, and that everything was handled simply and without fuss. We appreciate you taking the time to share your feedback.
Take care,
FuneralCoop
Thank you Ruth
My family cannot personally thank Ruth at Peter Taylor's in Norwich enough for gently navigating us through the hardest time of our lives losing our dearly beloved mum. From the moment we met Ruth, she supported and guided us. Nothing was ever too much trouble. She showed so much respect for us and for mum. We really can't thank you enough Ruth.
9 February 2026
Unprompted review
Reply from FuneralCoop
Thank you for sharing such a heartfelt review. We’re truly sorry for the loss of your dearly loved mum, and it means so much to hear how Ruth supported and guided you through such an incredibly difficult time. Knowing that nothing was ever too much trouble and that she showed such respect to both your family and your mum is something the whole team will be deeply proud of.
Take care,
FuneralCoop
Your personal touch
Your personal touch, your kindness, your thought for detail made us feel very comfortable and confident that you were providing a good device. We could not fault or feel disappointment at any time. Thank you
8 April 2026
Reply from FuneralCoop
Thank you for your wonderful review. We’re so pleased to hear that our personal touch, kindness and attention to detail helped you feel comfortable and confident throughout. It means a great deal to know that you couldn’t fault any part of the service, the team will truly appreciate your kind words. Thank you for taking the time to share your experience.
Take care,
FuneralCoop
From start to finish we were treated …
From start to finish we were treated with respect and well informed of all
aspect of mum’s funeral. On the day of the funeral everyone committed on
How lovely it was .
Thank you
Yours
Martin and Carol Douglas
9 April 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you felt treated with respect throughout and kept well informed about every aspect of your mum’s funeral. It means a great deal to know that the service was so warmly received on the day and that others commented on how lovely it was. Thank you for taking the time to share your experience during such an important and emotional moment.
Take care,
FuneralCoop
Staff were sympathetic and caring
Staff were sympathetic and caring. Everything was done professionally. Service was flawless, celebrant was extremely good. Everything went really well.
10 April 2026
Reply from FuneralCoop
Thank you for your thoughtful review. We’re so pleased to hear that you found our staff sympathetic, caring and professional throughout. It’s wonderful to know that the service felt flawless for you and that the celebrant made such a positive impression. We’re glad everything went smoothly at such an important and emotional time. Thank you for taking the time to share your experience.
Take care,
FuneralCoop
Felt at ease everything was expand so I…
Felt at ease everything was expand so I knew what was going on very helpful and when I went to see my mom she looked beautiful and peaceful
18 March 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so glad to hear that you felt at ease throughout the arrangements and that everything was explained clearly for you. It means a great deal to know that when you visited your mum, she looked beautiful and peaceful. Our team always aims to care for loved ones with dignity and gentleness, and your words truly reflect that. Thank you for taking the time to share your experience during such a difficult moment.
FuneralCoop
Wonderful staff full of integrity and support.
I used the Stirchely branch of co-op when my daughter passed away suddenly in March and they were truly wonderful.
Ensuring our family wishes were listened too and respected.
Faultless respect when taking care of my daughter.
Lisa Morgan lead my daughters time there and did so with such integrity and support.
Arranging for her final bed to be spray painted and ensuring a fast turnaround when the top had a spelling error, even ensuring the urn for her ashes was perfect.
The whole staff team at Stirchely took time to listen to us, particularly the lady on reception whose name has escaped me, offering exceptional support and maintained contact every step of the way.
I never wanted to use any funeral service for a child but I am so happy that my daughter stayed at Stirchely to be looked after and taken on her final journey.
Lisa ensured the hearse and limousine drivers wore pink ties and recommended a wonderful celebrant who captured my daughter’s life perfectly in the service.
I will be forever grateful for how they made the hardest stage of our families life that tiny bit easier.
29 April 2026
Reply from FuneralCoop
Thank you for sharing such a deeply heartfelt review. We are truly sorry for the loss of your daughter, and we are incredibly grateful that you took the time to write about your experience during such an unimaginably difficult period.
It means so much to hear how the team at Stirchley supported you with care, respect and compassion every step of the way. Your words about Lisa, and the wider team, are especially moving. We are humbled to know that their support made this hardest stage of your family’s life even a little more bearable. Your gratitude will be shared with everyone involved, particularly Lisa and the colleagues you mentioned. Thank you again for trusting us at such a painful time. We are thinking of you and your family.
Take care,
FuneralCoop
Leanne Young our angel help
Leanne who dealt our Mothers funeral ,was brilliant nothing to much trouble and the help, care and compassion she gave us was gratefully received, the whole unhappy event was made bearable with her by our side thankyou so much Leanne xx
10 April 2026
Reply from FuneralCoop
Thank you for your heartfelt review. We’re truly grateful for your kind words. It means so much to hear how brilliantly Leanne supported you through your mother’s funeral arrangements. Her care, compassion and willingness to go above and beyond are exactly what we hope families feel during such a difficult time, and we’re glad she was able to make an unhappy moment a little more bearable. Thank you for taking the time to share your experience. We will make sure Leanne sees your lovely message.
Take care,
FuneralCoop
Reply from FuneralCoop
Thank you for your wonderful review. We’re truly grateful for your kind words. It means a great deal to hear that our team came across as charming, caring and professional during such an important time. We’re proud to support families with compassion and dignity, and your feedback is deeply appreciated.
Take care,
FuneralCoop
Brilliant funeral home, can not fault them staff are AMAZING
The team provided exceptional service. I felt comfortable asking questions, and they thoroughly explained every detail, exceeding expectations in their care for my father. When I inquired about handprints, they were transparent about the potential difficulty but assured me of fingerprints. Nevertheless, they successfully obtained a remarkable handprint. The placement and size of the hand, particularly a uniquely shaped finger, immediately confirmed it was my father's. They captured this with exquisite precision, without attempting to alter the natural curvature of his fingers. It appeared exactly as his hand would rest on his chest or a surface. I am profoundly grateful for their services. My father's illness progressed rapidly, and he had not selected a funeral home. Consequently, following his passing at 6:52 p.m., this decision was not immediately at the forefront of my mind. After the Katherine House Hospice staff prompted us, we sought a funeral home. We chose this establishment, having utilized the Co-op for other family members previously. They permitted us to remain with him throughout the process, even accompanying him to the transport vehicle. Given his preference against a formal funeral, it was comforting to be able to accompany him as he departed. If love could have preserved him, he would have lived eternally. For those seeking a funeral home for a deeply cherished individual, I wholeheartedly recommend this establishment. They care for your loved one with the utmost dignity and respect. Their dedicated staff members are consistently available to facilitate a seamless process. Rip Dad
27 February 2026
Reply from FuneralCoop
Thank you for sharing such a heartfelt and moving review. We are truly honoured to know that our team were able to support you with such care, clarity and compassion during an incredibly difficult time. It means so much to hear that you felt comfortable asking questions and that every detail was explained with patience and understanding. We’re especially touched by your words about the handprint,knowing that it captured your father’s unique features so naturally and authentically is something the team will be deeply proud of.
Thank you for your heartfelt recommendation. Caring for your father with dignity and respect was a privilege, and your words will mean a great deal to everyone involved.
Take care,
FuneralCoop
Great Customer Service
Great Customer Service. The team were friendly, kind and professional. Kept us informed and Kevin and Anneliese guided us through the various options and explained the funeral arrangements. They liaised with the Officiant and printers etc. Anneliese guided our family and the family pall bearers and made my Auntie Grace feel relaxed at the end of the service. Thank you and will recommend you to others.
24 February 2026
Reply from FuneralCoop
Thank you so much for your wonderful review. We’re delighted to hear that you experienced such friendly, kind and professional support throughout. Kevin and Anneliese will be especially pleased to know their guidance, clear explanations and coordination helped make the arrangements easier for you and your family. It’s also lovely to hear how Anneliese supported your family and pallbearers on the day. Your recommendation means a great deal to us all.
Take care,
FuneralCoop
Excellent personnel, Sensitive and caring
Excellent personnel Sensitive caring, consider every detail, nothing too much trouble.
Comforting experience at a very hard time handled with sympathy and compassion
Gillian organised beautifully and helped us through this trying time by giving us time and care. An absolutely wonderful asset to your company as were the rest of the staff, professional, respectful and caring
7 April 2026
Reply from FuneralCoop
Thank you for your wonderful review. We’re truly grateful for your kind words. It means so much to hear that our team’s sensitivity, care, and attention to every detail brought comfort during such a difficult time. We’re especially pleased to know that Gillian supported you so beautifully, giving you the time, understanding, and compassion you needed. She will be deeply touched by your praise, as will the rest of the team, who always strive to be professional, respectful, and caring. Thank you for placing your trust in us.
Take care,
FuneralCoop
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