Couldn’t ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... See more
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Review summary
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Reviews shaping this summary
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late... See more
Company replied
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions o... See more
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... See more
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Company details
- #10 of 17 best companies in Funeral Director
- #8 of 12 best companies in Funeral home
Written by the company
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Contact info
Queen Street, WS13 6QD, Lichfield, United Kingdom
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4.9
Excellent
553 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything went to plan
17 June 2026
Reply from FuneralCoop
Thank you for your feedback. We’re glad to know the arrangements went smoothly and met your expectations.
Take care,
FuneralCoop
Support when you need it most
Caring, compassionate and supportive at a time when you need it most.
Was kept fully informed and on the day of the funeral - absolutely was to clockwork precision.
Almost the hottest day of the year and their professionalism to do all things correctly was above and beyond.
What is already traumatic was made gentler by their caring hands.
24 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team were caring, compassionate and supportive throughout, and that everything on the day ran so smoothly despite the heat. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Amazing service
Amazing service! Took care of everything so we didn’t have to worry about a thing! The team were so kind and thoughtful and especially Lyn who made us feel so at ease at such a difficult time! Funeral service went so well and to all involved we would like to thank so very much! Dad would have been so pleased with the care and service he received!
25 June 2026
Reply from FuneralCoop
Thank you for your review. We’re so pleased to hear the team took care of everything for you and that Lyn helped you feel at ease during such a difficult time. It means a great deal to know the service went so well and that your dad would have been pleased.
Take care,
FuneralCoop
Caring professionals who guided us and…
Caring professionals who guided us and supported us through the whole process of organising my auntie’s funeral and the funeral itself. This extended beyond the funeral to all the liaison work with the church to arrange the interment of my auntie’s ashes. Really helpful with information including local knowledge in suggesting a venue for the wake. Excellent communication throughout.
24 March 2026
Reply from FuneralCoop
Thank you for your review. We’re delighted our team were able to guide and support you throughout your auntie’s funeral arrangements, including the liaison with the church and help with the wake. Your kind words about their communication mean a lot.
Take care,
Central Co-op Funeral Plans
Absolutely disgusting 'aftercare', no compassion at all.
I initially would have recommended them as my mum's funeral was lovely. I no longer would as we had to set up a payment plan for some of the costs after the funeral, the plan has been paid on time for 2 years without problem. I've now started receiving texts & calls from an agency allegedly acting on their behalf to recoup the 'debt'! My mum was NOT a debt, we have a payment arrangement that has been maintained per agreement, that is also NOT a debt. I'm sure won't be the only family you've caused such upset to! 😡 I called to find out what was happening I was assured by Holly in (who answered on 01543 421 377 as 'Debt Control') that she'd escalated this & that I would be contacted. I've now received a rather generic letter, no name on the bottom saying I need to contact the new company 'immediatley' (why, my July payment is paid) I have to make a 'new plan' with a debt company that doesnt have great reviews & clearly harrass people, otherwise further action will be taken (sounds ominous, doesnt it & certainly not the compassionate impression they try to initially give) Further to this Holly is either unaware of what's going on, or she's a bit of a fibber, she advised that the reason my payment plan had been passed elsewhere is because the original company (Churchill) were closing. Firstly, Churchill were totally unaware of why the Co-op had stopped using them (you'd kinda think they'd guess the reason if they actually were closing, wouldn't you) Secondly, 'Google is your friend', why make something up so easily fact checked? I suspect I know why they've started using the lesser thought of company. I've a pretty good idea it's to do with costs but don't lie about it & don't treat grieving families so poorly. I wouldn't recommend anyone to use Central Co-op Funeral Services now, largely due to the 'aftercare', I'll be actively discouraging people going forwards.
9 July 2026
Unprompted review
Reply from FuneralCoop
Thank you for taking the time to leave your review. We’re very sorry to hear that your experience didn’t meet expectations. We’d really like to look into this further and understand what happened so we can put things right. Please contact us directly at funeral.support@centralcoop.co.uk and a member of the team will be happy to help.
Take care,
FuneralCoop
They very aboustly brilliant kind…
They very aboustly brilliant kind always there checking everything couldn’t ask for a better service and ataff
26 April 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the team went above and beyond, showing such kindness and care throughout. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Funeral at Waveney Crematorium
The staff were extremely helpful and keen to go out of their way to make sure the experience was as stress-free as possible. They were happy to explain in detail what was required and ready to assist at any time.
The funeral was very well planned and executed and it was appreciated by family and friends.
14 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the team supported you with such care, clear guidance and readiness to help at every stage. We’re also glad to hear the funeral was thoughtfully planned and respectfully carried out. Thank you for your thoughtful words.
Take care,
OurCoop
It was exactly how I wanted it to be it…
It was exactly how I wanted it to be it went without a hitch,i was extremely pleased.
11 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the service went just as you hoped and without any issues. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Very considerate and professional
Very considerate and professional. We felt it was a very dignified affair.
26 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you found the service considerate and professional, and that the day felt dignified for you and your family. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very understanding and respectful
Very understanding and respectful.
Some issues with communication was given wrong information re collection of mum initially, then not informed when she had arrived.
Promised call after funeral to check but nothing materialised.
27 May 2026
Reply from FuneralCoop
We really appreciate you sharing your experience. While we’re glad the team supported you with understanding and respect, we’re truly sorry for the communication problems you encountered. You should always feel fully informed, especially regarding your mum’s care, and we apologise for the incorrect information and missed updates. We’re also sorry that the promised follow‑up call didn’t happen. Your feedback will be shared with the team so we can make sure this is addressed. Thank you for bringing this to our attention.
Takle care,
FuneralCoop
They were very supportive throughout …
They were very supportive throughout and treated us with much respect.
22 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s reassuring to know that the team were supportive and respectful throughout the arrangements. Thank you for your thoughtful words.
Take care,
FuneralCoop
Everything went perfectly to plan
Everything went perfectly to plan. Incredibly helpful team at Borrowash office.
29 May 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know that the arrangements ran smoothly and that the Borrowash team were incredibly helpful. Thank you for your thoughtful feedback.
Take care,
FuneralCoop
Professional and respectful service…
Professional and respectful service throughout. Ros took care of everything, I cannot thank her enough for her excellent work.
30 April 2026
Reply from FuneralCoop
We really appreciate you taking the time to share your experience. It’s wonderful to know the service was handled professionally and with respect, and that Ros’s support made such a positive difference. Thank you for your thoughtful words.
Take care,
FuneralCoop
A very professional service
A very professional service the whole experience was conducted with sensitivity for the distress we were going through
19 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that you found the service professional and that everything was handled with sensitivity during such a difficult time. Your feedback means a great deal to us.
Take care,
FuneralCoop
Very poor organisation before the…
Very poor organisation before the actual day. Chaotic and stressful. Actual funeral arrangements on the day were excellent.
12 May 2026
Reply from FuneralCoop
Thank you for taking the time to share your feedback. We’re sorry to hear that the organisation before funeral felt chaotic and added stress at an already difficult time. This isn’t the experience we want families to have. We’re, however, pleased to know that the funeral itself ran smoothly and that the arrangements on the day met your expectations. We appreciate you letting us know both sides of your experience.
Take care,
FuneralCoop
We dealt with the staff at Ambler…
We dealt with the staff at Ambler Funeral Home, a part of co-op funeral services. The staff were very courteous, empathetic and nothing was too much for them. They made the whole experience more comfortable and easier to deal with and we even had some laughs along the way, especially with Grace the lady who sorted the funeral out for us and whom I saw on several occasions.
Would recommend them to family and friends.
16 April 2026
Reply from FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that the team at Ambler Funeral Home were courteous, empathetic and so supportive throughout. It’s lovely to know they helped make a difficult time feel more comfortable, and that Grace brought some light moments along the way. We truly appreciate your recommendation.
Take care,
FuneralCoop
The team were great
The team were great. Huge praise to Chantelle who was lovely and Gillian who was angel. Her service was above and beyond and couldn't ask for more at such a difficult time
11 May 2026
Reply from FuneralCoop
Thank you for your kind review. We’re so pleased to hear that the team were great throughout, and especially that Chantelle and Gillian provided such exceptional care. Knowing their support felt above and beyond at such a difficult time means a great deal to us.
Take care,
FuneralCoop
Co op funeral services Oadby
Amy at the co op funeral home in Oadby was fantastic from start to finish. Everything was smooth running, everything was explained and organised with Empathy and precision. Lorraine,my chosen celebrant was amazing and Natasha was just a very special , professional and empathic undertaker. Between them they guided me through a very tough time. Thank you so much.
13 May 2026
Reply from FuneralCoop
Thank you for sharing such thoughtful feedback. We’re so pleased to hear that Amy supported you with empathy and care throughout, and that everything was organised so smoothly. It’s wonderful to know that Lorraine provided such a meaningful service as your celebrant, and that Natasha’s professionalism and compassion helped guide you through such a difficult time. Your kind words mean a great deal to all of us.
Take care,
FuneralCoop
Very friendly and Supportive
Very friendly and sympathetic. Professional at all times, and so helpful. Staff were great! Thank you all. X
12 May 2026
Reply from FuneralCoop
Thank you for your kind words. We’re so pleased to hear that you found the team friendly, sympathetic and professional throughout. It means a great deal to know the staff were so helpful and supportive. Thank you from all of us.
Take care,
FuneralCoop
Very attentive and helpful throughout
Very attentive and helpful throughout. Funeral went very smoothly
9 June 2026
Reply from FuneralCoop
Thank you for sharing your experience. We’re so pleased to hear that the team were attentive and helpful throughout, and that the funeral went smoothly. Your feedback means a great deal to us.
Take care,
FuneralCoop
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