Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. #14 of 28 best companies in Property Rental Agency
  2. #14 of 51 best companies in Property management company
  3. #20 of 51 best companies in Estate Agent

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Central Housing a great solution to help Landlords

Central Housing are managing the property with a positive approach. They correspond with me about any raised issue and we work together to msolve any point. They are on top of admiistration. Payment is always on time.
I feel happy with their business service.

3 November 2025
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for your positive review. We are delighted to hear that you are happy with our service and our collaborative approach to property management.

We believe that working together is the key to a successful partnership. It is great to know that our efforts to stay on top of administration and ensure payments are always on time have provided you with the reliability you need as a landlord.

We appreciate your trust in us and look forward to continuing our relationship with the same positive momentum.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing Group (CHG) - 5Stars!

The Team over at Central Housing Group (CHG) are very courteous, responsive and attentive, and overall very professional in their approach to managing our property.
In particular, their MD, Mr. Romesh Muthiah is very experienced and knowledgeable in the industry, and he has given us a lot of useful and practical advice in order to achieve the best rental rates for our property in a cost-efficient manner.
We have just renewed our lease agreement with them for another term, and will happily and highly recommend CHG to all existing and prospective landlords looking for a trustworthy and reliable property management service. 5 Stars!

25 September 2025
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Reply from Central Housing Group

Thank you so much for your glowing five-star review and for choosing to renew your agreement with us for another term. There is no greater compliment than a landlord deciding to continue their journey with Central Housing Group.

We are especially pleased that you found the advice from our Managing Director, Romesh Muthiah, to be practical and valuable. Romesh and the entire team pride themselves on staying ahead of industry trends to ensure our landlords achieve the best possible rental rates in the most cost-efficient way.

Our goal is to combine that high-level expertise with a courteous and responsive day-to-day service. Knowing that you feel supported and would "happily and highly recommend" us to other landlords means a lot to everyone here.

We look forward to another successful term working together!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

HIGHLY RECOMMEND

I've had my rental property managed by Central Housing Group since 2003 and have never had an issue.
The rent is always paid on time, issues are reported to me quickly and dealt with by them swiftly and efficiently.
Very friendly yet professional staff and honestly, I haven't had a negative experience in the entire 22 years.
.

31 July 2025
Unprompted review
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Reply from Central Housing Group

Thank you for the fantastic review!

We are proud to have managed your property for the past 22 years without a single negative experience. Our goal is to make the letting process as seamless as possible for our landlords, and we're delighted that we have have hit the mark for you.

We look forward to many more years of successful partnership!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Property is managed well

Property is managed well, all work is carried out quickly and rent is paid on time

6 October 2025
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Reply from Central Housing Group

Thank you for the 5-star feedback!

We’re delighted to hear that you’re happy with our management. Ensuring that maintenance is handled quickly and rent is paid on time are our top priorities for our landlords.

We appreciate your trust in Central Housing Group.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 1 out of 5 stars

Forced in their derelict hovel so…

Forced in their derelict hovel so the landlord can make financial exploitation by Joanna, nice voice sacked the truthful person who admitted their wrongs, so agency manager abused my name, I waited 1 yr to get a postal key while I had RSI in my wrist. Joanna refuses to fix the lights outside, refuses to fix the door handles, refuses to clean the garden, first time I have experienced such awful behaviour where a drafty windows, single glazed is okay, the damp carpet, grotesquely dirty tiles in bathroom, mouldy, rusty bath, rust radiators, rusty light switches, no handles, no toilet, mice/rat infested, summer flies all doors closed so the mice/rats won't be disturbed.

The constant poor electrics, poor gas and 19 yrs and they did not fix the leaking roof, I hear and they virtually want to harm of kill me here. No fresh air, a doors closed. Even with the front door, ' Peeping Tom", glass door. All tenants can see me leave the bathroom, see me walk to front room and see me in the bedroom, no privacy. Cramped so badly after throwing out 60 black bags, book shelves i loved. 3 patient boots of Dr Martins I hardly worn damaged due to the intense damp and mould. Child/adult threw out the mice damage the first notice to quit last yr and he also throw out more damaged stuff from the mice/rats damaged. First time I have seen such horror in all my life.

After my Mother death I grieved and enfield came to lie onmpaper to get paid. Illegally took photographs of my. Chronic Depression promoting it like a lottery win. The place is worst than a hostel, I cringes to touch anything and I refused to call Joanna every week to say nothingness working every week, month as they do not do a good job, so they can come around and make money.

'Ben' scoops in private places while going to the toilet. I told Joanna i refuse to let their workers use my toilet, as I cannot use it anymore. The toilet is so damaged like the washing machine, I cannot use the toilet as it last a few weeks till it get blocked up again, not great for an IBS disabled person.

No work ethic in Central Housing Group, all hither thing about is money. Next door think I am the daughter of the last person sent hear to suffer. My chest vision tight, I cough so badly I cannot eat or cook food here as there are holes everywhere.

Summer I have to wear a swimsuit and splinter I shiver because the heating works in every other room than the bedroom. So no point turning it on the freeze on an electric blanket.

So I am stuck in the bedroom and my newly purchased and unused £6k recliner leather furniture saturated with damp floors throughout with rust and ready to throw on a tip. 5 yrs of hell.

Faulty boiler turns cold in the shower, I accepted to get the oldest boiler fixed and Joanna bribed me for the first time.

Joanne used to send emails with 240 storage to each email, abusing my phone with her constant lies. I do not entertain a lie. States they will not let the tenant suffer damage, how on earth did the website get 4.9 votes and the worst I have ever experienced in my sad misery prison life I cannot escape enfield unless I die in this hovel. So central housing group said she had the place cleaned using blindfold, the flies love the dirty bathroom walls, lie like enfield council, 2 workers to bribe me to get 1 postal key took a year. Alex said throw the rubbish in the bad and we shall clear it up, 4 month'shave past, not quite the year waiting.
No disabled rights, as I was forced here or be on the street, said Sarah. I am on the street as my belongings are getting damaged. No equal opportunities.
No action means, they all get paid while my 16 disabled health issues get worse. Last hovel saturated in lead Dr wanted to give me an asthma pump, for the first time. My chest feel so high consuming the damp, the rust, the mould and Gp works with enfield council and tells me me, he cannot help with housing. The Gp links with Enfield and then wants to see me. 5 yrs of neglect in Central Scammy Housing Group who lie to get paid. Possession Of Property less that 10 days time. As caseworker I have not seen and don't know what she looks like tells me what broadband service, as they often break into my home, before the Ring door bell. As next door has the same landlord as the derelict freezing hovel, told me, my 2010 complaint was not given to the right person, tally with Joanna to bribe me over the phone, as I am alone now, so they all feel to abuse me like 2010. What does a caseworker, paid to lie, paid to pretend, paid to lose their souls and NEVER help the disabled vulnerable isolated tenant. Albert Einstein doing the same things and expecting a new result, leads to Central Housing Group and Enfield Insanity. I watch, observe and learn from them. Hope I do not get CANCER, for the distress my body is facing, size 18, now size 10. God does not sleep and judgment day is for us all, based on our lives and others

8 October 2025
Unprompted review
Rated 5 out of 5 stars

5 star property rental agency

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! During the course of rental they have been extremely helpful with other issues that have arose.
Cannot fault them over the last 5+ years that they have been used and would thoroughly recommend them to other landlords.
Romesh, Katherine and Alex have been nothing but superstars….great people!

15 September 2025
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you.

I will make sure to pass your feedback to the team. We aim to make letting your property a stress free experience from start to finish.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I’ve had a great experience with my…

I’ve had a great experience with my property management company. They’re professional, responsive, and always quick to resolve any issues. It’s been a relief knowing my property is in such reliable hands

3 September 2025
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Reply from Central Housing Group

Thanks Rowena.

Its great to hear that you feel Central Housing Group have been professional and responsive & that you trust us to manage your property.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

The company are approachable

The company are approachable, experienced and efficient in their dealings. They take account of the needs of all parties and are clear and straightforward in their correspondence.

20 August 2025
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Reply from Central Housing Group

Thank you Jane.

We do our very best to ensure landlords can sit back and relax knowing they are in the best possible hands.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing- highly recommended

Central Housing have been great throughout the management of our property and would recommend the company without hesitation.

20 August 2025
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Reply from Central Housing Group

Thank you so much for your recommendation!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I’ve been working with Central Housing…

I’ve been working with Central Housing Group for over 5 years, renting out my properties through them, and I can honestly say their service is exceptional. Throughout all this time, I’ve had zero issues – everything has run smoothly and professionally. Their team is responsive, reliable, and always efficient, making property management completely stress-free. I highly recommend Central Housing Group to anyone looking for a trustworthy and hassle-free service.

12 August 2025
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Reply from Central Housing Group

Thank you so much for taking the time to review our service Parm.

Landlords looking for guaranteed rent can be assured of a stress free service with Central Housing Group Ltd.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

The highest level of service.

We continue to receive a very high level of support & service from the team at Central Housing Group.

At a time when it has probably never been harder to navigate the challenges of being a landlord, it is very comforting to know that you have the full support of a professional team.

21 July 2025
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Reply from Central Housing Group

Thank you for your long standing custom & your kind words.

We are all delighted to receive wonderful feedback like this.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have worked with Central Housing…

I have worked with Central Housing Group for around 8 years now. I can honestly say that they have been absolutely fantastic to work with and have managed my properties to an amazing level. The team at Central Housing Group really are very professional and have gone the extra mile to make sure that everything runs smoothly for the landlord as well as the tenants in my experience.

29 July 2025
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Reply from Central Housing Group

Thank you so much for your review of our guaranteed rent scheme.

We all work hard to provide a 5 star service for our highly valued landlords and tenants.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Highly Recommended

The whole process is straight forward. The clear communication helps affressing issues efficiently and on time. There has never been an issue that I was concerned about and I have been dealing with the organisation for too many years.

21 July 2025
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Reply from Central Housing Group

Thank you Maria!

We look forward to managing your property on our guaranteed rent scheme for many years to come.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

A big thank you to Jo and Alex from…

A big thank you to Jo and Alex from Central Housing Cockfosters who went all out to try and help me with problems I had.

18 July 2025
Unprompted review
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Reply from Central Housing Group

Thank you Sandra, we really appreciate the feedback.
We wish you all the best for the future.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent Professional Service

I am writing to express my positive experience with Central Housing Group. I have been using their service for seven years and am currently in the process of renewing another rental agreement.

The service I have received has consistently been highly professional and courteous. Repairs are always managed speedily, and all payments have been received on time.

I would thoroughly recommend Central Housing Group.

24 June 2025
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Reply from Central Housing Group

Thank you so much for your review of our guaranteed rent scheme and we thank you for choosing to renew your management agreement with us again.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Been working with CHG for years

Been working with CHG for years. No bad experiences at all. Always very professional and a pleasure to work with.

3 June 2025
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Reply from Central Housing Group

Thank you for taking the time to leave a review of our guaranteed rent scheme.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Outstanding service

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past years and never let me down on of my request. Jo has a manager and Alex are super Hero with their entire team. Looking for letting on what you need is Central Housing Group. God bless you guys.
Love from Janet

27 May 2025
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Reply from Central Housing Group

Thank you for your kind words Janet.

We wish you and your family much happiness in your new home.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

why I would recommend Central every time

I have been with Central for many years and would never go elsewhere. They run the business very professionally, and give me piece of mind, knowing that statements and rent are always on time.

24 April 2025
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Reply from Central Housing Group

Thank you so much for your loyal custom Gerald. It is very much appreciated.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Truly Professional service

I am a long term landlord and have been using CHG for over 10 years. CHG is a trusted partner and it actively manages my properties with care and attention. The service provided by Jo, Kat, Deniz, Maria and Abby is amongst the best in the industry. They take the stress out of property management and I recommend CHG to experienced landlords as well as new landlords who value peace of mind.

27 March 2025
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Reply from Central Housing Group

Thank you so much for your kind words Gum, I will make sure I pass your comments onto Kat, Deniz, Maria & Abby.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

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