Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. #14 of 28 best companies in Property Rental Agency
  2. #14 of 51 best companies in Property management company
  3. #20 of 51 best companies in Estate Agent

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katherine and the team are very…

Katherine and the team are very professional , very helpful and always make sure if there are any issues, they are dealt with promptly.

3 July 2024
Central Housing Group logo

Reply from Central Housing Group

Thanks Karen, I will pass your feedback to Katherine. I know she will be pleased to hear that you have had a great experience with us.

We wish you and your family all the best in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 4 out of 5 stars

Great service and support

From our 20 years experience with the Central Housing Team we have found that they are always there to listen and help tenants and the landlord. When repairs or services are needed the team are ready to make arrangements by first contacting us (the landlord) then arranging contractors to attend property to quote for work then carry out the works.
Rent is always paid on time giving us piece of mind.

18 June 2024
Central Housing Group logo

Reply from Central Housing Group

Thank you for your lovely feedback.

We will have to see what we can do to improve our service in order to achieve a 5 star review next time!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Message of appreciation....

Thank you so much for everything over the past 3 years .

A special Thank you to the lovely Jo, she has been an absolute diamond 💎 never failed me yet. Real asset to Central housing.

Thank you for the well wishes. Same too you all.

Again thank you ever so much.

Kindest regards

5 June 2024
Central Housing Group logo

Reply from Central Housing Group

Tonya, I will miss our chats!

We all wish you and your family the very best of luck in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Thank you CHG

We have been with Central Housing since 2021 and we really couldn’t be any happier. They are very professional and supportive and their advice is always honest and very helpful.
thank you Katherine, Micheal and the rest of the team

29 May 2024
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you so much. I will pass your feedback to Katherine and Michael.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have rented my flat through central…

I have rented my flat through central housing well over 20 years .I would recommend to anyone if they are looking to work with professional people and have no strees

14 May 2024
Central Housing Group logo

Reply from Central Housing Group

Thank you Tuncer for your longstanding custom.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Very reliable company

I have been renting my house with central housing group for the last 9 years and I am very happy with the way things are done, my rent is always paid on time and the house is looked after very well with regular checks and maintenance. The staff are very professional and very helpful also, strongly recommend this company.

9 May 2024
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your review.

We know that our guaranteed rent is a big part of what we offer our landlords but we like to sprinkle a little extra on top of that with our 5 star service to our valued landlords.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Brilliant as ever!

I have to say that I always find the team to be efficient and professional, and I always know that I am in safe hands.

This week I dealt with Alex who who listened and understood my requirements and resolved in record time.

VERY IMPRESSIVE!

1 May 2024
Central Housing Group logo

Reply from Central Housing Group

THANK YOU !


Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Everyone was really nice and they did a…

Everyone was really nice and they did a great job all the time you have been a very nice people to me for the past 3 years I really appreciate everything that you have done to me and my family thank you so much I will be missing you all.

4 March 2024
Central Housing Group logo

Reply from Central Housing Group

Thank you Selen, we really appreciate your feedback.

We all wish you the very best for the future in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

They have an amazing team who are…

They have an amazing team who are always happy to help with resident's housing related problems and queries. Properties are beautiful and well maintained. Thank you for taking care of my family while we were a tenant.

22 February 2024
Central Housing Group logo

Reply from Central Housing Group

Thanks Michelle, we hope you have settled into your new home and we wish you all the best for the future.
Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Been with Central Housing since they…

Been with Central Housing since they first started up many years ago.
Can not fault them and always helpful.
Everybody we have dealt with has been extremely professional and go the extra mile to make sure that we are happy with the service they provide. Can definitely recommend Central Housing.
Thank you👍

12 February 2024
Central Housing Group logo

Reply from Central Housing Group

Thanks Mary, we appreciate your feedback and your loyalty.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

As happy today as I was when i…

As happy today as I was when i initially gave 2 of my properties to Central Housing which was about 12 years ago . Direct contact when I need them . Very reasonable charges when I use their tradespeople . Have recommended them to friends who also have Rental properties who are also very very happy .
Yvonne Morrison

23 January 2024
Central Housing Group logo

Reply from Central Housing Group

Thanks Yvonne.

We love hearing from long standing landlords who have been happy with our Guaranteed Rent Scheme for so long. It is even better to hear that you have recommended us to friends.
Thanks again!
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent company!

I would highly recommend central housing to anyone thinking of renting a property out, I’ve never had an issue with them and have used them for well over ten years! They have a fantastic team. They work to a high standard and any problems that arise they are there to help you out in anyway they can. I Can’t thank them enough!

8 January 2024
Central Housing Group logo

Reply from Central Housing Group

Thank you so much Mary.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central housing group

I have been with Central housing group for over 20 yrs and have found them to be professional, knowledgeable and helpful.I do not have to worry about keeping track on gas certificates, electric etc as Central housing send a reminder when they are due and can either deal with it or I can use my own gas man. They alert me to any problems but most importantly I am always paid on time. I have many yrs ago tried other agency's and had nothing but problems. I now have three flats with Central housing and everything ticks along nicely. I have no complaints.

20 December 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you for your long standing custom & your kind words Terri.
We are all delighted to receive lovely feedback like this.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent property management service…

Excellent property management service year in year out, friendly professional staff.

16 November 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you for your kind words!

We are thrilled to receive such positive feedback from a longstanding landlord.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Helpful team

I have always found the team responsive and helpful, they deal with any issues promptly and efficiently.

9 November 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you Jill,

We do our best to make sure all issues are dealt with promptly and efficiently so it is great to hear that we are getting it right!

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Excellent Fully Managed Lettings service.

I have been with Central Housing Group over 13 years now. They offer an outstanding service with a fully managed service which is genuinely fully managed. I have just renewed at a fair rate and I would highly recommend to others.

15 November 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you Pravin,

We look forward to managing your property for many more years to come!

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

I would highly recommend Central Housing A++ service

I would highly recommend Central Housing group. I have worked with them for many years and find them to have greats comms and service every time whilst providing value for money.

2 November 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for your lovely feedback.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

We have been dealing with the team at…

We have been dealing with the team at Central Housing Group for many years now, to manage our properties and in fact had no hesitation in recommending them to our own friends and clients. The service is excellent and there is always someone to support with any related matters. Well done and keep up the great work !!!

2 November 2023
Central Housing Group logo

Reply from Central Housing Group

Thanks Tony,

We will certainly do our best to keep delivering the excellent service that our landlords and tenants are used to.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look