Central Housing Group Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its outstanding service, highlighting the professionalism, efficiency, and helpfulness of the staff. Many people appreciate the seamless process of property management, with issues being resolved promptly and communication being clear and effective. However, some people were dissatisfied with specific issues, including delays in receiving postal keys, problems with property maintenance such as faulty boilers and damp conditions, and concerns regarding specific support requirements. A few customers also mentioned feeling let down by the team when problems arose.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start, absolutely no issues. They helped to get the property ready for rent even though some of the tasks were not their responsibility such as removing and then delivering white goods! Dur... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group is the best letting across England and Wales to my best knowledge. They hold a position of outstanding services across London Boroughs.Central Housing dealt with me for the past... See more

Company replied

Rated 5 out of 5 stars

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼�... See more

Company replied

Rated 5 out of 5 stars

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start. They worked with me to resolve all issue... See more

Company replied


Company details

  1. #14 of 28 best companies in Property Rental Agency
  2. #14 of 51 best companies in Property management company
  3. #20 of 51 best companies in Estate Agent

Written by the company

Central Housing Group Ltd has been established and successfully trading since 2000. We are residential Letting and Management agents based in north London. We specialise in supplying local authorities with privately rented accommodation across London. We procure this accommodation from private sector landlords for letting on our ‘Guaranteed Rent’ scheme. We have over 19 years experience successfully acquiring and managing private rented accommodation and currently manage in excess of 400 properties. Key Benefits of our scheme:- • ‘Guaranteed Rent’ – Rental payments continue to landlords during void/empty periods; • A full management service for a low Annual Management fee; • No additional or hidden costs or fees; • No risk of any loss of rent or rent arrears to landlords; • We underwrite risk of tenant damage (all insurable risks excluded); • No council tax or utility bill liability for landlords during void periods; • Prompt and dependable electronic monthly payment of rent to landlords; • 1-5 year management agreements; • Regular property inspections, minimally bi-monthly; • No legal or court costs incurred by landlords for evictions; • Full maintenance service; • Guarantee to commence rental payments to new landlords within 1 week. We are currently seeking all sizes of unfurnished and furnished properties from studio flats to 4 bedroom properties, in the following London boroughs:- • Barking and Dagenham. • Barnet. • Brent. • Ealing. • Enfield. • Haringey. • Harrow. • Hillingdon. • Hounslow. • Newham. • Redbridge. • Waltham Forest. We are a well-established company with over 70 years combined management and staff experience in the property management sector. Experienced in both private rental and social housing, property maintenance and refurbishment. Central Housing Group Ltd are members of the ‘National Approved Lettings Scheme (NALS), UK Association of Lettings Agents (UKALA), London Landlord Accreditation Scheme (LLAS). One of our Directors is a Corporate Member of the Chartered Institute of Housing (MCIH) so you, as a landlord, can be sure of good practice and best advice. In addition we are members of ‘The Property Ombudsman Scheme’ (TPOS) for residential lettings and have attained ISO 9001 Certification for Quality Management and ISO14001 Certification for Environment. You are most welcome to contact us and we look forward to offering you a quality management service for your residential property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I have had a property managed by…

I have had a property managed by Central Housing Group for eight years. I would highly recommend them,If you’re thinking of renting out a property.

If there are any problems they deal with it. Katherine, who is my contact at the company does an excellent job. If I have a problem, she deals with it and keeps me updated all the time. This takes a lot of worry off myself. If anything needs to be done at my property she arranges a plumber or electrician etc to go to the property, at a reasonable rate, If I have a problem, it is normally sorted out within a couple days.
So if you have a property to rent, and don’t want any worry, then contact Central Housing group.

Mick Hossack.

1 November 2023
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for your custom and for taking the time to leave this feedback.

I will make sure that I pass your kind works to Katherine.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Bernadette & Stephen

Central Housing has been managing our two bed flat for 19 years. We are very happy with their managing service. We inspected the flat after meeting Denise there as the tenants had moved out.
It was in lovely condition after been refurbished by Central Housing. Denise was friendly and professional the same as every else we had dealings with.
Their management fee is very reasonable compared ro other agents.
We would be very happy to recommend Central Housing to anyone looking for a good managing agent,on a guaranteed rent scheme, which is great peace of mind.
a guaranteed rent scheme which I great peice of mind.

19 October 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you for your wonderful feedback. I will make sure that Deniz sees this!

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

I was a tenant managed by Central…

I was a tenant managed by Central housing group for 5 years and I have nothing bad to say about them, the staff are very kind Especially Katherine and swift when you need any repairs done. Thank you for your fantastic service!!!

9 October 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you so much, I will make sure Katherine sees your kind works.

We wish you the very best of luck in your new home.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Great service from Central Housing

I have been with Central Houising for many years and they have always been professional and very helpful regarding the rental if the flat.

They always go to extra mile to try and help you out if there is a large expense.

Having dealt with a number of Letting Agents in the past, Central Houisng have been the best to date-
Thanks to all of you at Central Housing.

11 October 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you Louisa,

We always strive to support our valued landlords. I'm pleased you are so satisfied with our service.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Helpful understanding always listening…

Helpful understanding always listening with an open mind always on time for anything to be done in the house

6 September 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you so much for your kind words.

We wish you all the best in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

The staff were so helpful whenever I…

The staff were so helpful whenever I needed help they were there .

8 August 2023
Central Housing Group logo

Reply from Central Housing Group

Thanks Naomi.

We wish you and your family all the best in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Central Housing continue to perform an…

Central Housing continue to perform an excellent property management service. Great service from a friendly, efficient and effective team. Totally take the hassle out of ownership of a let property.

28 June 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you for taking the time to tell us about your positive experience with us. I will make sure that I pass your comments to the team.

Joanna Monte-Colombo
Property Manager, Central Housing Group Ltd

Rated 5 out of 5 stars

Strong recommendation

I have been letting my property through Central Housing Group for the past 6 years and they are very professional , prompt and efficient. I strongly recommend them .

1 July 2023
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you Martin,

We strive to make the process of renting out your property as easy as possible. It is especially important now that we are living in such challenging economic times that you can expect your rent to be paid on time every month.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

highly recommendcentral housing group

I have been with central housing group for over 8 years now and they are as efficient today as when we moved in. Our property manager katherine have always dealt with us professionally and very helpful and responsive in dealing with any issues we reported. Alex and Lincoln always smiling when I meet them. regularly checking if anything needs repairs and very promptly dealing with any issues reported. Central Housing Group are professional and comprehensive. They have a wondaful team, I highly recommend them.

11 June 2023
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Reply from Central Housing Group

Thank you so much for your kind words.

We always aim to treat our tenants as we would wish to be treated and I'm so pleased that you had such a good experience while living in one of our properties.

We all wish you the very best in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd


Rated 5 out of 5 stars

Central Housing Group…

I have been with Central Housing Group for quite a few years now. In that time I cannot fault their impeccable service. Everyone I speak to there is efficient knowledgeable helpful friendly and caring. Especially my main contact Katherine Booth. Renting your property these days is not that easy but Central Housing Group make it a seamless way to rent your property. Any problems are dealt with immediately and efficiently making my life much easier. I can't thank them enough.

14 June 2023
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Reply from Central Housing Group

Thanks Valerie.

It was lovely to see you a couple of weeks ago when you popped into the office. We always look forward to seeing you and having a catch up.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

Thank You

The staff are fantastic and always dealt with whatever issue I had professionally and with empathy. And the property itself felt homely and welcoming even when empty. Maintained to high standards and freshly decorated. Thank you all.

6 June 2023
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Reply from Central Housing Group

Thanks Dean.

We all wish you the very best in your new home.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have been with Central Housing since…

I have been with Central Housing since last year, during this time Katherine really always helped me with all my housing related issues in the shortest possible time and I am very grateful for her help.
Thank you

28 March 2023
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you. I will make sure that your comments are passed onto Katherine.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

My father has recently passed away and…

My father has recently passed away and he has a property with central housing group which now I have taken on in speaking to katherine who has been absolutely helpful and kind with compassion also spoke to Romesh yesterday who helped me understand the process of what central housing group do they have been most helpful and understanding

23 March 2023
Unprompted review
Central Housing Group logo

Reply from Central Housing Group

Thank you for your kinds words, we are so very sorry for your loss.
Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

As interest rates have gone up…

As interest rates have gone up exponentially in the last year, I asked the Central Housing Group to increase my rent accordingly. This was completed to my entire satisfaction and within a few days. Our properties have been with the CHG for some years now and during that time they have proven to be very organised and current in all aspects of legislation. I can rest assured that while away, they can deal with all urgent matters/problems related to the property hassle free. Rent is always paid on its due date without fail every month. Seeing their logo on vehicles within the borough and their longevity in the field, brings great confidence and reassurance.

16 March 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you Christina.

We are doing our best to support our landlords during this very challenging time.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

I have been with central housing group…

I have been with central housing group for about 15 years now. In that time they have managed my property with very little interaction needed from me. They are responsive to my requests and queries, professional and thorough. I highly recommend them.

8 March 2023
Central Housing Group logo

Reply from Central Housing Group

Thank you, we do our very best to make sure that our landlords enjoy a stress free life.

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

Rated 5 out of 5 stars

e Rent our flat out with them and it…

We Rent our flat out with them and it all runs very smoothly. Any hassle Jo deals with it straight away.

7 March 2023
Central Housing Group logo

Reply from Central Housing Group

Thanks for your review Rob

Joanna Monte-Colombo
Property Manager Central Housing Group Ltd

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