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Heating Services Certas Energy Reviews 

309
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the service provided by the skilled heating engineers, who always arrive on time and work efficiently to resolve any urgent heating problems. Clients are deeply appreciative of the friendly and polite staff members who take extra time to thoroughly explain every maintenance step clearly while keeping work areas completely clean and tidy. Some reviewers were not happy with communication issues and felt that automated customer support responses regarding scheduling and follow-ups lacked proper accountability when unexpected issues arose. People also mentioned coordination difficulties and unupdated details that made getting timely updates frustrating.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual and efficient engineer... See more

Staff

Clients share positive opinions on staff, frequently praising engineers for their friendly, polite, and... See more

Customer service

People report positive experiences with customer service, highlighting warm, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake Winter came on an emergency call out to fix our oil boiler then luckily soon after to service it. He was really helpful and did a really great job. Excellent work . Polite friendly and efficient... See more

Company replied

Rated 5 out of 5 stars

We had our boiler serviced by Mark Armstrong today. He has been maintaining our boiler for many years and as always was polite, efficient and informative. Before we first met Mark we were told we need... See more

Company replied

Rated 5 out of 5 stars

Phil Cooke telephoned to advise estimated time of arrival and arrived on time. He was polite, pleasant, cheerful and informative. He explained the function of the part he was renewing and showed me... See more

Company replied

Rated 5 out of 5 stars

Oil boilers are complex beasts and need a good engineer who is thorough and detailed. Mark Armstrong of Certas has been servicing our boiler for many years. He is a superb engineer and combines his ex... See more

Company replied


Company details

  1. Heating service

Written by the company

From boiler maintenance and fuel monitoring to tanks and more, it’s safe to say we know a thing or two about looking after your heating needs.​ ​ When you choose Certas Energy Heating Services you choose:​ • Reliable, speedy, local service​ • Lovely OFTEC-registered engineers ​ • A vast stock of reputable parts with 12-month guarantees​ • FREE carbon monoxide checks ​ • Top quality replacement boilers from Worcester Bosch and Grant UK​ • Monday to Friday support​


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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4.8

All reviews

(309)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very courteous and professional young…

Very courteous and professional young man (Jake Winter). Done a first class job.

11 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Kelsey,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Great service from Jake

Great service from Jake. Repaired everything required and left in perfect stat. Also rang beforehand with warning or arrival. Thanks

11 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Ken,
Thank you for your lovely feedback. We're pleased to hear that your experience was positive.
With kind regards
Sam

Rated 5 out of 5 stars

Good service

Mark Armstrong came to fit my Fox Radar. He was on time, professional and took care to explain all I needed to know

11 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Sue,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam

Rated 5 out of 5 stars

Brilliant service from the team once…

Brilliant service from the team once again, from speaking the office to the guys who come and do the service, in this case it was Craig, awesome job, thanks guys.

29 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Tony,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Excellent service

As usual an excellent service from Mark Armstrong. He really knows his stuff.

7 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Alan,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Much more reliable than the oil…

Much more reliable than the oil delivery side, the engineer turned up on the appointment day and time. He was polite and friendly, carried out the boiler service with no problems.

7 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Alan,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Engineer Mark very polite,friendly and…

Engineer Mark very polite,friendly and helpful with advice for oil boiler service. Would recommend.

7 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Leslie,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Engineer was very friendly

Engineer was very friendly, helpful and efficient.

6 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello S Patience,
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Kevin Forsyth is to be highly regarded…

Kevin Forsyth is to be highly regarded as an outstanding and trusted engineer. He has been servicing our boiler for 20+ years.
He is highly competent, very communicative, respectful of our property and always clears up after himself. Gold star 🌟, thank you Kevin.

On another note your booking system is professional and personal.

6 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Jake Winter

Jake Winter
Really kind
Very efficient

6 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Fiona,
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Good diagnosis

We had very quick service and Raymond made a good diagnosis of what has been causing our heating problem.

5 August 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Caroline,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Certas Energy

Rated 5 out of 5 stars

Have been using Certas oil boiler…

Have been using Certas oil boiler servicing for many years, thanks to the professionalism of their engineer Richard, my very old boiler still keeps functioning efficiently.

31 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello G Hoover.
Thank you for your feedback; it’s much appreciated and great to hear.
With kind regards,
Certas Energy

Rated 5 out of 5 stars

Raymond did a fantastic job servicing…

Raymond did a fantastic job servicing the boiler. He was very friendly and took the time to explain what he was doing throughout. A 5 star service for sure

31 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Paul.
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards,
Certas Energy

Rated 4 out of 5 stars

Persisted with a problem until it was resolved

A boiler service threw up an issue - a leak and also the programming unit which was fixed after a couple of visits and finding the right replacement part. I had been unaware of the leak previously. The issue was repaired and a new programmer provided and fitted. There was a little confusion over timing of the engineers visits which were resolved easily. The engineer was polite, honest and professional.

30 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Lizzie.
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards,
Jo

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service received from your engineer Riki Urquhart

30 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Martin.
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards,
Jo

Rated 5 out of 5 stars

Top man for Aga service

Kevin has serviced the Aga again brilliantly and left the kitchen clean and tidy.it set it up reaches full temperature ready to cook is clean, friendly and efficient just brilliant.
The telephone system and the booking system still requires a lot of work but that’s the back room organisation.

29 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello.
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards,
Jo

Rated 5 out of 5 stars

Phil did a great job

Phil did a great job. Thanks.

29 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Steve.
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards,
Jo

Rated 5 out of 5 stars

Phillip Davey was as always polite

Phillip Davey was as always polite, efficient, professional and left everything clean and tidy.

29 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Hello Carolyn.
Thank you for taking the time to leave your great feedback. I'm pleased to hear that your experience was positive.
With kind regards,
Jo

Rated 5 out of 5 stars

Annual service with a smile

As usual my annual service by Craig Vecchi went of well with no problems and a cheerful smile.

26 June 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Emily- Thank you for taking your time to leave your 5* review regarding your recent boiler service. Kind regards, Certas Energy

Rated 5 out of 5 stars

Excellent Maintenance.

The engineer, Riki Urquart,carried out a very thorough service on our boiler. He asked about how we used the boiler/thermostat and whether we felt it was efficient. During the course of work carried out he changed one of the filters and was at pains to explain why this was necessary. Rilki also checked the oil tank and discovered water in the oil. He explained in detail the options since this is a serious situation. He will refer this matter so that the problem can be addressed.Riki was at all times courteous and helpful and his work was immaculate.

25 July 2025
Unprompted review
Heating Services Certas Energy logo

Reply from Heating Services Certas Energy

Good Afternoon Carol - Thank you for taking your time to leave your positive feedback, after your recent boiler service. We are glad to hear you had a great experience. Kind regards, Certas Energy

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