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Certus Reviews 

429
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and kind demeanor, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many appreciating the quick, efficient, and professional responses to their inquiries and issues. People also commend the fast response times, noting that their problems were often resolved in a matter of minutes. However, some customers also noted issues with the service and user experience, such as difficulties with account setup, getting locked out of accounts, or problems receiving completion notifications. A few other people also felt that the initial customer support was unhelpful, requiring multiple attempts or different agents to resolve their concerns.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction. Some... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the course platform... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting that their issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more

Company replied

Rated 5 out of 5 stars

Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more

Company replied

Rated 5 out of 5 stars

GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more

Company replied

Rated 5 out of 5 stars

The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more

Company replied


Company details

  1. Educational institution
  2. Career and Education Provider
  3. Driving school
  4. Education Centre

Written by the company

Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

429 reviews

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Asks customers to review

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4.4

All reviews

(429)

394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ersa

Got what I needed

20 March 2026
Unprompted review
Certus logo

Reply from Certus

We’re so glad to hear this—thank you for your review!

Rated 5 out of 5 stars

Esra was great in assisting and…

Esra was great in assisting and understanding my problem and frustrations. I love how this company is more like a family than a community very into consumer service and getting what we need with bringing solutions in!

20 March 2026
Unprompted review
Certus logo

Reply from Certus

Thank you for sharing your experience—we’re sorry to hear it didn’t meet expectations in some areas, but so glad to hear that our team was able to help get you back on track!

Rated 4 out of 5 stars

The course was very knowledgeable

The course was very knowledgeable, even after working for so many years, it was good to get retrained in my safety.

19 March 2026
Unprompted review
Certus logo

Reply from Certus

Thank you for taking the time to leave a review—we really appreciate it!

Rated 5 out of 5 stars

Jonathan was great help providing…

Jonathan was great help providing information on how to purchase bulk order, and then I accidentally ordered multiple in English and need to replace 3 in spanish and he did it in a heartbeat. Thank you.

19 March 2026
Unprompted review
Certus logo

Reply from Certus

We're happy to help! Thanks for sharing your experience!

Rated 5 out of 5 stars

Problems solved!

I called twice for 2 different problems. Angelo answered both times and was very helpful. He answered both my questions and solved my issues. He went above and beyond my expectations to help.

18 March 2026
Unprompted review
Certus logo

Reply from Certus

Thank you so much for letting us know!

Rated 5 out of 5 stars

Ranel was great

Ranel was great! Answered all of my questions, and provided me with additional helpful information.

18 March 2026
Unprompted review
Certus logo

Reply from Certus

Thank you for sharing your feedback!

Rated 5 out of 5 stars

Liz was GREAT!

Liz was able to help me find how to change my address so I can receive my card this time. I had to pay 60.00 to get it because I never received it at my other address. Thanks Liz!

17 March 2026
Unprompted review
Certus logo

Reply from Certus

Thank you for letting us know our team was able to help!

Rated 4 out of 5 stars

Customer Service Help

I contacted customer service after accidentally enrolling on the wrong course. Both Loy and Reza in customer service were great and resolved my issue promptly as well as pointed me in the right direction of the actual course I needed to be on as an international student. Made what can sometimes be a difficult transaction easy.

17 March 2026
Unprompted review
Certus logo

Reply from Certus

Thanks so much for your detailed feedback, we're so glad our team was able to help you out!

Rated 5 out of 5 stars

Accidentally bought the wrong course

Accidentally bought the wrong course, Kie was very kind and quickly sent me a link to the correct course as well as gave me a refund for the incorrect course. Took probably no longer than 5 minutes for them to sort me out, which was lovely.

17 March 2026
Unprompted review
Certus logo

Reply from Certus

Thanks for sharing your experience!

Rated 5 out of 5 stars

I had a great experience with Certus

My Name is Leonel , I had a great experience with Certus. The course platform was easy to use and the instructions were clear. Customer support was helpful and responsive when I had questions. I had a great experience with Certus, I also want to thank Gladyze, from the support team who helped me unlock my course quickly when I had a problem with it he was so quick helpful and so efficient, The support was very professional and responsive. I really appreciate the help and recommend Certus to anyone who needs this training. Everything worked smoothly and I was able to complete my course without any issues. I definitely recommend their service.

14 March 2026
Unprompted review
Certus logo

Reply from Certus

Thanks very much for your thoughtful and detailed feedback, we are glad to hear that you had a positive experience!

Rated 5 out of 5 stars

Great Service

We are foreigners and signed up for my son. It took a while with a lot of assistance that we could not do the online course. They gave us great service and assisted us as best as possible. We appreciated the help.

13 March 2026
Unprompted review
Certus logo

Reply from Certus

We're so glad that we could help! Thanks for letting us know how we did!

Rated 1 out of 5 stars

They are scam and disrespectful

They are scam and disrespectful. Never recommend. Maybe 6 or more times call them at every bi-weekly periods to check my OSHA card about 2.5 months and everytime they say; We ordered and you will receive it by next couple weeks.

12 March 2026
Unprompted review
Certus logo

Reply from Certus

We’re sorry to hear about your experience and would truly like the opportunity to look into this further.

We’ve sent a message through Trustpilot to gather a few more details so we can review your specific order and shipping timeline

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