First of all to get a company on the PHONE and speak to a live representative is a miracle in itself. I was having trouble setting up my customer profile. Carol was amazing, helpful, patient and most... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ranel did such a great job with helping out fix the issue with the certificate! My user setup and all the information was correctly adjusted right away without me having to stress about it again. Supe... See more
Company replied
GAIL was amazing. She walked me through on how to purchase my replacement card and then I was having trouble resetting my password so I could update my mailing address. She was very patient with me an... See more
Company replied
The ease from me informing of my problem,to it being solved was a very quick and simple process,one of the best customer services I've used.The worker that helped me,Jon,was very helpful and straight... See more
Company replied
Company details
Written by the company
Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as: TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training. StateFoodSafety: Educates food and beverage industry employees on skills to protect public health. Metrix Learning: Provides online education solutions for public workforce development. Workforce180: Works with Metrix Learning to serve professionals in workforce development. Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry. OSHA Education Center: Delivers training and expertise for OSHA compliance. Notaries.com: Offers notary commission and renewal services. Online Traffic School (OLTS): Provides state-approved training programs for driver safety. Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.
Contact info
United States
- certus.com
4.4
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Jake was extremely kind and helpful…
Jake was extremely kind and helpful with my
online class problem and really appreciate his
assistance with getting my course back on track
26 March 2026
Unprompted review
Reply from Certus
Thank you for sharing your experience!
Reply from Certus
Thanks for the review!
Esra was extremely helpful with my…
Esra was extremely helpful with my questions and issues I was having. Appreciate the attention to detail.
26 March 2026
Unprompted review
Reply from Certus
We're glad to hear it!
Quick resolution
the first agent I spoke to did not resolve our issue as original informed. however the second agent, Esra, got us all squared away in a very quick and responsive manner. much appreciated!!
26 March 2026
Unprompted review
Reply from Certus
We'll investigate what could have gone better with your initial experience, we're sorry to hear it was not up to expectations...but we are grateful to hear that your experience with Esra got it taken care of! Thanks so much for sharing your detailed feedback on your experience.
Jon ensured that my issue was resolved quickly. I truly appreciate his help and would like to give him my highest compliments.
Jon was very kind and patient while assisting me. He handled everything professionally, and I would like to give him my highest compliments.
25 March 2026
Unprompted review
Reply from Certus
That is fantastic to hear, thanks so much for sharing your experience!
Reply from Certus
Thank you for taking the time to let us know!
Made my request about certificate
24 March 2026
Unprompted review
Reply from Certus
Thanks for the rating!
Jestine was great help,responded …
Jestine was great help,responded quick and helped resolve my issue fast.was a very pleasant person
24 March 2026
Unprompted review
Reply from Certus
Thanks for letting us know how your experience went!
Jonathan was helping me fast and well
Jonathan was helping me fast and well, im so satisfied with the help
24 March 2026
Unprompted review
Reply from Certus
Wow, thanks for letting us know!
Reza did a great job solving my problem.
Reza did a great job identifying the problem and explaining what I needed to do to continue with the online course. She was very patient and courteous, and I appreciate her help!
24 March 2026
Unprompted review
Reply from Certus
Thanks for taking the time to share your experience!
The operator was patient and helpful
The operator was patient while I got the information requested and solved the problem within a few minutes.
23 March 2026
Unprompted review
Reply from Certus
That is fantastic, thank you for sharing!
Noronessa was excellent
Noronessa was so helpful. She really took the time to listen to my concern and was very sympathetic with my issue.
23 March 2026
Unprompted review
Reply from Certus
Appreciate your feedback!
Not willing to help unlock a course…
Not willing to help unlock a course that was failed and forcing me to pay 70 more dollars to start it over. Terrible company
23 March 2026
Unprompted review
Reply from Certus
We’re sorry to hear you had a frustrating experience with your course. Some of our programs are regulated and include strict security and assessment requirements, which can result in lockouts if certain validations aren’t met. While we can’t override those restrictions, we’d be glad to review your accounts to confirm what happened and see if there’s any way we can help. Please check your private messages so we can assist further
Reply from Certus
Thanks for sharing!
Reply from Certus
Thank you for letting us know!
Reply from Certus
We’re grateful you shared your experience with us!
Noronessa was quick and thorough and I…
Noronessa was quick and thorough and I really appreciated her help
20 March 2026
Unprompted review
Reply from Certus
Thank you for your kind words—we’re glad to hear this!
matt was very fast and friendly…
matt was very fast and friendly answering my questions.
20 March 2026
Unprompted review
Reply from Certus
Thank you for taking the time to share your experience.
esra was quick to fix my issue and very…
esra was quick to fix my issue and very polite
20 March 2026
Unprompted review
Reply from Certus
Thanks for taking the time to write in, we appreciate it!
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